CANT BELIEVE IT!! SCAMMERS – Such a Shame!! VIABUY Closed My Account Without Warning, No Answer, Money Stuck, and It Seems It's Definitely Stolen! I’ve been a loyal VIABUY customer since 201... See more
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See what reviewers are saying
The company stopping suddenly. Just sending an email that the card could no longer be used just a coiple of days later is appaling. However your customerservice worker Constanta is wonderful!!!
Who would've guessed it'd turn out like this? Smooth sailin' for a while, then may rolls in and it's a right circus. They shut down my account and did a proper disappearing act. Promised I could send... See more
I had a problem with a mistake made by myself by renting a car in a wrong period. I paid with my viabuy debitcard, and was deducted. I had to make a new booking and payment. I cancelled the original b... See more
Company replied
Company details
Written by the company
VIABUY Prepaid Mastercard
Contact info
110, Route d'Arlon, L-1150, Luxembourg, Luxembourg
- service@viabuy.com
- viabuy.com
My experience with ViaBuy is very good
My experience with ViaBuy is very good. I just got my renewed card. I use the card for many transactions nowadays, especially travel and online subscriptions.
It’s easy to use & load money in a swift & efficient way. The only drawback is when one has specific questions. Not found on website.
Lately Communication have been easier fortunately. Response is also quite swift.
Regards. Françoise Mouly
10 August 2021
Unprompted review
Reply from VIABUY
Dear Francoise,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. For questions specific to your account, you can always reach out to us directly, if you do not find the answer on the service page.
Reply from VIABUY
Dear Jamil ,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Hey Viabuy.,
Hey Viabuy.,
Lovely and satisfactory.
The Assistance provided by Viabuy Amanda Oliver.
Infact it is a pitty that you as Viabuy winded - up from DE. You as viabuy are not atl-all complicated, yet simple.
I hope that soon I can divert my pension into my
account with you.
All rest business wise too is to come into my account with you.
Thanks Miss Amanda Oliver, indeed you know your job.
Keep healthy
Faisal
6 August 2021
Unprompted review
Reply from VIABUY
Dear Faisal,
We are sorry that the IBAN change has caused inconveniences for you, but it is great that you contacted us to solve this problem. We are glad to know you are satisfied with our service. If you want, you can recommend us to your friends or family members!
I am happy with the quick and friendly…
I am happy with the quick and friendly service. It was helpful & very human - indeed - which is more and more difficult in "our" over-robotized world. THANKS.
6 August 2021
Unprompted review
Reply from VIABUY
Hello M. G. Serdian,
We appreciate that you have taken the time to rate us so positively and are pleased that you are satisfied with VIABUY!
Best regards, Your VIABUY Team
At first was a little complicated but…
At first was a little complicated but then the service and information was prompt and successful. Thankyou.
3 August 2021
Unprompted review
Reply from VIABUY
Hello glynn maloney,
We are very pleased that you have made such a positive experience with our (customer) service. We work every day to guarantee impeccable service! Best regards, Your VIABUY Team
Fast answer I
Fast answer I. Less than 24 hours during the weekend with specific clear instruction easy to follow, problem qui ckly solved
2 August 2021
Unprompted review
Reply from VIABUY
Hello Enrico,
We are very pleased that you have made such a positive experience with our customer service. We work every day to guarantee impeccable service!
Best regards,
Your VIABUY Team
Helped me right away
Helped me right away, had to change my phone number but the app didn’t work.
So they did it for me super fast
Thank you
1 August 2021
Unprompted review
Excellent Customer Service
Excellent Customer Service which is quite rare these days.
Quick response and support from VIABUY in particular from Amanda.
30 July 2021
Unprompted review
Reply from VIABUY
Hello Marc,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members!
Best regards,
Your VIABUY Team
Outstanding service
Reachability, understanding and solution totally to my satisfaction.
I just wonder, why i didn‘t call earlier.
9 July 2021
Unprompted review
I've got clear answers and she also…
I've got clear answers and she also gave me a better offer for a new card.
9 July 2021
Unprompted review
Reply from VIABUY
Hello Johannes,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members!
Best regards,
Your VIABUY Team
Follow up prepay creditcard
I had some e-mail contact over a follow up Viabuy card. Everything was explained to me quickly and clearly.
8 July 2021
Unprompted review
I am Satisfite about your service
8 July 2021
Unprompted review
My card was blocked because of a…
My card was blocked because of a payment that could not be identified. After contact with mastercard the problem was taken up and solved in a few days. good communication and action. Thx.
Peter n. Blauw
2 July 2021
Unprompted review
Reply from VIABUY
Hello Peter,
We are very pleased that you have made such a positive experience with our customer service. We work every day to guarantee impeccable service!
Best regards,
Your VIABUY Team
Most screwed up bank ever !!!!! Viabuy
Most screwed up bank ever !!!!!
If you wanna loose your money then for sure open an account there !!!
22 June 2021
Unprompted review
Reply from VIABUY
Hi Ricky. We are sorry for the trouble. As we aim to provide the best customer experience possible, we would appreciate if you could give us more details about your issue and how we can make it right. We kindy remind you that we are not a bank, but a regulated financial institution that offers a prepaid card.
Best regards,
your VIABUY Team
Yes I am absolutely satisfied on the…
Yes I am absolutely satisfied on the support I have received. My card had an attempt of fraud by a travel agency that was "offering" me a free try of on month for some extras that I didn't asked for and there where now way (including international phone calls that never answered by human but machines) to reach them to tell them I didn't want those extras. So when the month try had been over, they tried several times to take money from my card, but fortunately it has been blocked by Viabuy. They could not catch any money from something I never ordered and I didn't want to have. Thank You Viabuy and thank You Amanda Oliver for the good and professional support You supplied to me.
19 June 2021
Unprompted review
Viabuy services vote
Its more than one year , i am using viabuy services . at the beginning i was disappointed with their high charge but after using and considering their good support and services now i am ready to suggest it to others .
17 June 2021
Unprompted review
Reply from VIABUY
Hello Keivan,
We appreciate that you have taken the time to rate us so positively and are pleased that you are satisfied with VIABUY!
Best regards, Your VIABUY Team
After changing my mobile number and…
After changing my mobile number and emai i had no access anymore to my account but after doing another KYC the problem was resolved very fast, great job.
7 June 2021
Unprompted review
I got a fast reply with all the answers…
I got a fast reply with all the answers on my questions I asked. I am very happy with the information sended to me, because I could not find the answers to my questions on the help pages.
7 June 2021
Unprompted review
My experience is very positive
My experience is very positive, customer service is very efficient and helpful.
2 June 2021
Unprompted review
Reply from VIABUY
Hello, Maria.
We appreciate that you have taken the time to rate us so positively and are pleased that you are satisfied with VIABUY!
Best regards, Your VIABUY Team
Really
Really, the service I had, was fast and impeccable and professional.
26 May 2021
Unprompted review
Reply from VIABUY
Hello Andreas,
Thank you for your great feedback! We are glad that you are so satisfied with our service. If you want, you can recommend us to your friends or family members!
Best regards, Your VIABUY Team
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