Viaggiare Rent - Cagliari Reviews 

Worst car rental experience ever – AVOID VIAGGIARE! 🚨

My wife and I travel to Sardinia every year (she’s from there), but this was our first and LAST time with Viaggiare. Total disaster from start to finish.
We booked through discovercars.com and paid extra for full insurance coverage. The booking receipt literally said: “Your risks are covered. Additional coverage may be offered at the desk. You may decline this.”

❌ Shock #1: At the desk in Cagliari airport, Viaggiare told us this coverage was worthless because they “don’t recognise discovercars.com.” We had no choice but to pay €400 extra for their own insurance, or risk driving completely unprotected. No transparency, no sympathy – just a scam.
❌ Shock #2: They only accept CREDIT cards (not debit, not other types). If you don’t have one, you’re stuck paying MORE. This happened to us and to a French couple next to us. Already unfair and humiliating.
❌ Shock #3: We were offered two cars (Skoda Fabia & Citroën C3). We trusted the employee’s advice and chose the Skoda which was pretty small but we didn’t know until we got the keys and discovered in the parking lot. Minutes later, in the car park, we realised the French couple actually wanted the Skoda while we needed the bigger C3. Perfect swap, right? Same cars, same price, same insurance. But no… Viaggiare demanded another €80 PER COUPLE just to swap the cars. Pure daylight robbery.

By this point:
* €370 extra insurance
* €80 ridiculous swap fee
* €150 deposit (still didn’t receive it back a week after dropping the car…)
💸 That’s €630 gone before even starting our holiday!

❌ Final insult: On return, after leaving the car spotless, I politely warned an employee about a suspicious bag left on the ground next to a car without no one around (thinking safety first). His response? A rude, dismissive “I KNOW!” with a look that made me feel like an idiot. Unprofessional and nasty.

👉 This company and discovercars.com are built on hidden fees, scams, and rudeness. Reading other reviews later, we realised our story is very common.
⚠️ Do yourself a favour: AVOID VIAGGIARE. Save your money, your nerves, and your holiday.

Tutto perfetto

Everything was okay! We had a Fiat Panda with 0 excess and an additional driver. The 0 excess is the reason I picked this company cause many don't offer it, and you never know what happens in Italy.
Our flight was 2 hours earlier than planned so I mailed the company in advance if that was okay. I got a fast reply saying it was no problem. (The email address was hard to find though, found it in their Terms of Service as the website didn't state any address.)
Service was quick at Elmas airport and we easily had our car. This company also offers a low 'bond' on the creditcard. Would recommend!

Everything went well and got deposited money backnin my account in less than a week.

AVOID AT ALL COSTS!!!!

I booked a car to collect from the airport terminal. I had set my arrival time, however we unfortunately experienced a delay of just over an hour with our flight (pretty normal, not out of the ordinary).

I arrived at the car collection point to be told that they no longer had our car and had given this to someone else "because we were late". Disgusting. They advised I contact VIP cars who should organise another car for me.

The staff on the desk were totally unhelpful, rude, and inconsiderate. They did not care at all and had just let our car go despite me paying £80 to reserve it.

In the end, we had to spend over an hour negotiating with other car rental companies and ended up spending £180 more than we had planned to secure a car.

AVOID AT ALL COSTS!!!

Very helpful and friendly service from start to finish. The car we had was brand new. Everything was smoothly dealt with. Return of the car was straightforward and quickly achieved. Recommend this company for Cagliari.

I liked the fact that they sent us a link to submit a video showing all damage on the day we picked up the car.

Today we finished a 10 day rent. Both pick-up and drop-off were professional and friendly. Especially Matteo provided an outstanding experience during our rental car drop-off. He was incredibly efficient, handling the return quickly and smoothly, which was much appreciated as we were trying to catch a flight. Beyond his efficiency, Matteo was also very friendly and helpful, answering our questions with a clear and positive attitude. It's rare to encounter such excellent service, and Matteo truly made the end of our trip stress-free. Highly recommend!

I want to warn all travelers going to Sardinia: never use this company.

In my case, I traveled with my whole family to Sardinia on June 14, 2025. I had booked a rental car well in advance, including full insurance. Due to a flight delay (which I properly justified), I arrived a little over an hour late. A young man, who didn’t even introduce himself, told me that my reservation was lost and that everything was cancelled. He told me to step aside and call the VIP Cars website to see if they could help—but they didn’t either.

No solution was offered at any point. I found this completely disrespectful to travelers. I lost over €300 between the reservation and insurance, and he didn’t even try to help. He simply said there were no cars and that I should go find another rental company.

It was a very serious situation to leave me with nothing, especially since the delay wasn’t even my fault. WARNING: never use this company. I will make sure this experience is shared on social media—these people are not fit to be dealing with customers.

NEVER book through VIP CARS and NEVER rent from VIAGGIARE RENT.
The customer as my son , Vitaliy Manko !!!!!

This was by far the easiest and most hassle-free car rental experience I’ve ever had. The entire process was incredibly smooth from start to finish. There was no wait time at all, and the staff were exceptionally friendly, helpful, and professional. Everything was clearly explained, and picking up the car was quick and straightforward. I highly recommend this rental company to anyone looking for excellent service and a stress-free experience!

All it’s ok, car is small bat funny

Uncomplicated, fast check in and out, polite service from Valentina and Matteo. I don’t know what people complaining about.

Perfecto. Matteo was super friendly and helpful at our return. Would rent again Herr!

Very happy and satisfied with the service and the car.

Great service at Cagliari Airport.

It was super easy and comfortable. Matteo was amazing and made everything easy. Definitely recommend!

The best company in Italy. Everything fast and simple. 10/10. Mateeo very helpfull!

Everything went very smooth and Matteo was very kind! They even let us bring the car in half an hour later due to our flight departing later than expected! I would recemmond them!

Very good, fast affordable and efficient.

The service was excellent, Matteo was kind and customer friendly. He went out of his way to help us. We went in and out super quickly. Matteo explained what we needed.