Viaggiare Rent - OlbiaReviews 

Booked a rental (in January) via VIP cars for pick up and drop off at olbia airport last Sunday. Specifically picked a car hire company that was on the airport as travelling as a party of 9 with a small baby. We went to Viaggiare and after queuing for an hour were told there was no booking with them. Called VIP cars who said the booking was with them. The staff at Viaggiare refused to speak to the agent on the phone and said there was. L booking even though I had the email confirmation and the voucher. The staff were rude an s unhelpful. I tried to explain we had a small baby with us who was overheating but they weren’t interested and asked us to leave their premises so they could serve other customers. Ended up having to go to europcar and hire two separate cars as they did not have a car big enough for us all, the baby overheated and was poorly Sunday night and we had a totally stressful start to a holiday and so far no sign of any of our money being returned. Absolutely would not recommend.

I returned the vehicle today via the key drop box and have just noticed that part of my deposit has been withheld. However, I have not received any invoice or explanation for these charges.

I called the company twice to ask what the alleged damage was. I was told that an email had supposedly been sent to me, but I never received any such email. Despite asking twice, the staff refused to explain the damage or the charges over the phone. As a result, I still do not know what I am being charged for.

There were already several issues when I collected the vehicle. I was supposed to receive it with a full tank, but it was almost empty. I returned it with more fuel than it had when I received it. In addition, there were pre-existing damages that had not been documented. Fortunately, I took photos of all of them.

The front of the vehicle was also still dirty and covered with dead insects, indicating that it had not been properly cleaned before handover.

Most importantly, I have photos and videos proving that I returned the vehicle without causing any damage. I have already contacted Check24 and submitted a formal complaint. I am now considering further steps to recover the money that was withheld without proper justification.

Based on my experience, I cannot recommend this company.

Such an awful company - they lie and trick you when collecting your car- charge you extra money and shout at you when you complain. AVOID!!!!!!!

At collection in the middle of the day the office was closed. We waited around 30 mins for someone to show up.
At the end of the rental someone checked our car and there were no issues, so we were told we could leave. However, I noticed the following week that I’d been charged €150 with no communication or explanation. Upon investigation they said they were charging for a scratch that had mysteriously been found, even though it was not there when we checked the car back in. It has been impossible to get a refund.
Also the guy that moves their cars around is really rude.

Everything was good, fast pick-up and return and helpful communication

Perfect wspierające, quick, nice car quick drop off

I rented with this company via Autoeurope, having seen the good reviews overall. But unfortunately it was not as good at Olbia branch. The good part - the car was nearly new, however, had some mark on the body which looked like some dirt spot and not mentioned in the report and for which they later charged me more than 200 euros. The staff offered company’s own insurance but it was more than half the car rental price, so I declined. On return they searched and charged me a several ‘damages’ that could easily be polished off, so I think their charges are excessive - over 500 euros which was quite a shock as I never had anything like that before.
I had insurance with Autoeurope and was able to claim back the charge. Be cautious if you want to rent from this branch as they seem to target people who don’t buy their insurance.

Good service. Fair prices. Would recommend.

We booked through AutoEurope, because second driver was for free.
We picked up at night, 22:30, so we couldn't really see all scratches the car had, definitely more than documented, and it was not fully tanked like the contract said.
But when returning, it was no problem, and there was no complaint.
Baby seat was not secure and not easy to handle, but maybe it is okay like that in Italy.

Fast and easy way to rent a car, but the car itself was very dirty.

The cars should be washed and the interior cleaned. We had dirty windows on the interior. The car interior had traces of sunscreen. Carpets and trunk had sand nothing that a little attention to detail can’t fix.

Nie wieder!

Katastrophale Erfahrung:

1,5 Stunden Warten auf das gebuchte Auto.

Uns wurde zuerst ein anderes Auto nur gegen 10 €/Tag Aufpreis angeboten.

Debitkreditkarte nicht akzeptiert → fast doppelt so teuer (454 € statt 222 €)!

Auto bei Übergabe völlig verdreckt.

Fazit: Unverschämt teuer, unprofessionell, dreckiges Auto. Nie wieder!

Mai più!

Esperienza pessima:

1,5 ore di attesa per l’auto prenotata.

Prima ci è stata offerta un’altra auto solo con sovrapprezzo di 10 €/giorno.

Carta di debito non accettata → quasi il doppio del prezzo (454 € invece di 222 €)!

Auto consegnata sporca e non pulita.

Conclusione: Carissimo, poco professionale e auto sporca. Mai più!

Never again!

Terrible experience:

Waited 1.5 hours for the reserved car.

First offered a different car – but only for +€10/day.

Debit card not accepted → had to pay almost double: €454 instead of €222!

Car handed over dirty and clearly not cleaned.

Conclusion: Way overpriced, unprofessional, dirty car. Never again!

It took a very long time before we got our car. We had to wait more than an hour!

Do not book through them. Hard to reach them.
I rented a car with a broker, my flight was delayed of one hour, I tried to inform them (only number provided as emergency number in the contract) they did not reply and once I got to destination my car was already released and I was charged extra almost the same price I already paid for the rental to have a car. They said it is not their fault, they were busy and could not answer, enjoy travel said it is my fault I should have entered my flight number so that the agency could have followed my flight status, how??? I dont know know....considering that they were not even able to answer to my phone call.They also mentioned that I should have booked with them and not with a broker...but they like to have the visibility that the broker give them but then they treat you differently as you booked with the broker.

Waiting time at pick up: 1 hour 30 minutes

Everything was fine! Only not really clean but it was ok and.

Aggressive staff, constant pressure to buy useless insurance, and even €10 extra to “skip the line.” At pick-up, they repeatedly threatened not to give me the car. On top of that, they blocked 700 euros as a deposit, even though my Discovery contract clearly stated a maximum of 500 euros. They completely ignore the terms you book with Discovery and act as if only their rules apply.

At drop-off, you risk unfair charges because the damages listed never match the real condition of the car. The manager was rude and threatening, shouting at customers – an absolute nightmare.

⚠️ If you are forced to rent with them:

Film the entire car inside and outside, down to the smallest detail, because they will check every scratch.

Be present at the checkout. They sometimes say “you can just leave, we’ll handle it,” but if you’re not there, they may mark extra damages against you. Since those damages are never updated on the original document, your only protection is to stay and record everything.

Even if you buy their own insurance, they’ll tell you “don’t worry about making videos, you’re covered” – but later they can still turn it against you with hidden charges.

This company relies on pressure, intimidation, hidden costs, and outright lies. Honestly, it feels like a fraudulent setup. Never again with Viaggiare Olbia.

I was serviced fast, car was what I expected, returning car was fast, deposit was back in my account in just some couple days. Overall good.

There was queue before me and some clients were unhappy and solving their issues was very slow but all in all I was serviced very nice.

Very good all

We had a deeply disappointing experience with Viaggiare Rent at Olbia Airport.

First, despite reserving and fully paying for our car in advance, we waited nearly 2 hours in the scorching sun at their outdoor office—a miserable experience in summer heat!

Second, they forgot to provide the child seat we paid for, forcing us to return to the airport another day.

Worst of all, they charged us €150 for a scratch that was already on the car at pickup.

We declined their overpriced insurance (they charged €150 for a week of insurance, which would mean that their car insurance would cost €7800 for an entire year !!!! unbelievable), which seemed to upset them, so we took photos and videos of the car’s condition. When we presented this evidence, they outright dismissed it!

It feels like a deliberate tactic: omitting damages from the rental agreement to trap hurried customers into paying for pre-existing issues if they don’t buy their insurance. This borders on a scam.

Strongly recommend choosing a different rental company to avoid this nightmare!