Viaggiare Rent - Verona Reviews 466

Warning!!! Do not rent here if you need an automatic car. They DO NOT HONOUR reservations of automatic cars, plain and simple. I had a valid booking and arrived on time (20 December 2025). I was told that they only had manual cars available. I was left with no choice but to arrange a last-minute rental with a different company (Hertz).

My reservation with Viaggiare cost EUR 165 but I ended up paying EUR 650 instead, through no fault of my own. I have rented cars in Europe for several years and this is the first time a valid reservation has not been honoured. Viaggiare was happy to leave me stranded and offered no assistance whatsoever.

When I made a complaint, Viaggiare did not apologise or offer any compensation. My impression is that they simply do not care that I was forced to spend a lot of extra money to get out of a terrible situation that they put me in.

All they do is quote their T&Cs at you: “In the event of absolute unavailability to assign a vehicle, or in the event of the Customer's refusal to accept a vehicle other than the booked category, the Lessor's sole responsibility will be to refund the amount paid by the Customer for the rental of the vehicle up to that point.”

Terrible service. If you look at reviews on other platforms you will see their reputation. My flight was delayed by one hour. I waited for 20 minutes at their desk while they dealt with another customer. They said I was over an hour late and therefore a 'no show' so my booking was cancelled. They thought they had a stranded traveller at 10pm in Verona who they could rip off and told me that to re- book would cost €440 for the six day hire (my original booking was €70). Luckily my hotel was only five minutes away so I told them to *** themselves. I used Italy Car Rental instead who were great.

terrible customer service.
I was fined for scratches that were already present on the car as shown in the document that they send me by email when I collect the car.

Avoid – dishonest return process and inflated charges

Check-in was smooth and friendly. We arrived in the evening and were told to video the car before leaving, which we did.

The return process was completely unacceptable. No staff were outside, so we went inside. Two men then came out and carried out the most excessive inspection I have ever witnessed — crawling under the car with torches and scrutinising every inch, clearly looking for something to charge us for.

They eventually claimed a tiny scratch at the very top of the vehicle, consistent with a light brush from a branch and completely invisible on our return video in both daylight and night conditions. It was obvious they were determined to find an issue, particularly as we had not taken their full insurance cover.

We repeatedly asked to speak to a manager and were told the man dealing with us was the only person available. He then stated the second man present was from a different rental company, which is highly concerning during a damage inspection.

We were initially told the charge would be €250, which was then changed to €250 plus VAT, yet we were charged €350. VAT in Italy is 22%, which does not justify this amount. When questioned, no clear explanation was provided.

Another couple returning a vehicle at the same time reported similar issues and stated they would never use this company again.

This felt like a deliberate attempt to extract money at return. I would strongly advise avoiding this rental company in Verona.

I booked and paid for a rental car in advance with Viaggiare Rent trough EnjoyTravel.com. The confirmation voucher stated the following:
Start of rental: 5 December 2025, 12:00
End of rental: 10 December 2025, 12:00.

My flight was slightly delayed, so I arrived at 13:30. However, when I arrived at the Viaggiare Rent desk at Verona Airport, the representative informed me that my booking had been cancelled and that I needed to contact EnjoyTravel.com, the broker. The representative was not at all sympathetic with my case and just kept watching his mobile phone. I was stranded at the airport.

According to the company, the car had to be collected within 59 minutes of the start of the rental period; otherwise, it would be considered a 'no-show' and the rental would be cancelled without a refund.

I am wondering how this is possible. I had paid the full amount in advance for the car, so it should have been available on site, even though I was slightly late. I believe this has happened to many other customers, causing them to lose time and money, not to mention the negative consequences.

Car tyre exploded while driving which caused me to swerve and the back tyre hit the kerb. The tyre pressure was low and was on my way to find a petrol station to inflate them then the tyre blew out, no water for the windscreen and it wasn't clean. Me and my friend were clearly shook up. Viaggiare totally denied they were at fault as clearly they never checked the vehicle. They charged me for roadside recovery over €400 and then tried to charge another €400 for 2 tyres. Do yourself a favour stay away from this company absolute scammers.
While I paid for roadside recovery I never paid for the tyres as I had no money left. I offered to pay for tyres once I got my deposit back. That was back in October 2025, its now December 2025 and never seen a penny of my €685 deposit. Even after 2months of emails and phone calls. I'll never visit lake garda again.

The staff were as helpful as possible
The car was good. The pick up and drop off was easy.

Ordered a car via Autoeurope for collection at 1500 hours Verona airport.

The flight was delayed by 2.5 hours, and this was completely beyond my control due to bad weather and air traffic control restrictions.

Upon arrival I met the attendant who seemed disinterested from the outset. He was watching some kind of rap video on his phone.

I asked to pick my car up and he shrugged his shoulders stating that as I was an hour late, I was a 'No show' and the car hire had been cancelled. The attendant offered little more assistance but did confirm the car was still there, but he wouldn’t release it too me.

He advised that I could rebook with him directly at a cost of around £450, 3 times the original price I had paid.

Autoeurope were also little help (Separate review to follow), the customer service advisor was abrupt but eventually did agree the situation was a farce and on a personal level she agreed with me.

Another couple had the same problem and yet again the attendant was unhelpful and rude.

This is a clear scam, Autoeurope take the initial payment then the local company, happy that you arrive late grift you by charging extortionate late booking prices.

I am taking this issue up with my credit card provider as Autoeurope have offered little assistance following a formal complaint.

I hired a car from Hertz for around £450, even if Viaggiare offered me a car for £300 I would not have taken it based on the attitude and lack of respect provided by their staff member. I would avoid this firm at all costs and go with a worldwide brand. I have used Autoeurope on 14 occasions and never had an issue, but loyalty counts for nothing, they have also lost a customer.

Save your time with a generic response. The delay was beyond my control and your staff need a lesson on customer service.

The deposit has not been released despite carr received with no damage back and having proof of this from the rental company. We were told when we checked out the deposit will be back in our account same day. We sent various email chasers with no response.

Regardless of what you say, money were not in the account more than 1 week later, while the lady from reception advised we would receive communication & confirmation same day via email. This never happened, and you also did not respond to our emails.

Lovely car - clear explanations - previous damage clearly noted - no problems

I was very happy with this rental company, everything was transparent and dealt with fairly. I didn’t feel like they were going to screw me over like a couple of other bigger names have done in the past with for example an extra cleaning charge after a few weeks rental!

The check-in and checkout was super easy as well and quick

I truly appreciate your friendly and professional assistance throughout the process. Everything was smooth and well-organized, and I will gladly recommend your company to others.

Thank you once again, and I look forward to renting from you in the future.

The staff was amicable and quick to deliver the car. The picking up team also was wonderful. Great ...keep it up!!

Brilliant service from start to finish

Nice car, good experience

Exceptional Experience with Viaggiare
Highly Recommend!

I recently rented a car from Viaggiare and was absolutely delighted with every aspect of my experience. From start to finish, they exceeded my expectations, and I wouldn't hesitate to use them again or recommend them to anyone in need of a rental car.

The vehicle I received was nothing short of perfect – brand new and absolutely immaculate, inside and out. It's always a pleasure to drive a well-maintained car, and Viaggiare clearly takes pride in their fleet.

Beyond the car itself, the staff were truly great. Every interaction was professional, friendly, and efficient, making the entire process stress-free.

Furthermore, I found their pricing to be very reasonable, offering excellent value for the quality of service and vehicle provided.

Finally, the pickup and drop-off process was incredibly fast and easy. This efficiency is a huge plus, especially when you're on a tight schedule or just eager to start/end your journey without hassle.

Viaggiare delivered an outstanding car rental experience, and I'm genuinely happy with my choice. Thank you, Viaggiare, for making my trip so much smoother and more enjoyable!

Great easy service and the staff were very helpful

Dreadful service from this company. We were due to pick up a car from Verona Airport on the 5th July but when we arrived we were told we were 15 minutes over the alloted 1 hour time we had to collect the car, due to our flight being slightly late and the girl at the Viaggiare desk being out for a cigarette for at least 10 minutes, and our booking had expired. This girl was extremely rude and couldn't move onto the next customer quick enough. There was no attempt to show empathy towards us, despite the fact we had a young child with us. This was an appalling welcome to Italy and we will absolutely not book with this company again.

Straight forward pick up at verona airport but if the desk was busy then this may have been an issue. In this occassion it took 10 minutes from desk to car after completing the paperwork at the desk.

Drop off remember to take a ticket at the entrence to the airport to access the rental aread.
Again straight forward drop off as the desk was quiet. Remeber to keep the inside of the car clean as they may charge 25 Euros for cleaning if leaving a mess like rubbish/trash etc.
I recommend taking the Gold package for piece of mind. This package for me with the rental allowed for a free upgrade on this occassion.

Great job well done 👏