ViajarAlmundo.com Reviews 

2,312
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

When I fist purchase my ticket on Saturday 8/15/26 my experience was so bad with the lady who call me. Today my experience was great. A man name Samuel helped me book another ticket for the same day a... See more

Company replied

Rated 4 out of 5 stars

I booked a flight with a stopover in Mexico City. The actual ticket varied by a great deal (the following day!?!) from your initial offer. Also, the class of ticket was poorly defined in your websi... See more

Rated 5 out of 5 stars

Eric provided outstanding customer service. He was friendly, professional, patient, and very helpful throughout the entire process. He answered all of my questions clearly and made everything easy to... See more

Company replied

Rated 1 out of 5 stars

HORRIBLE! Please do not buy any ticket with this company. I called them to cancel four tickets based on policies and 24 hours of grace period cancellation, they sent me a confirmation cancellation... See more

Company details

  1. Travel agent
  2. Airline ticket agency

Written by the company

Todos disfrutamos viajar. Ya sea un corto viaje de fin de semana o unos meses de mochileros, ¡nada nos hace más felices! Y en Viajar al Mundo creemos que todos deberíamos poder cumplir nuestros sueños de viajar a donde más nos guste, ya sea con vuelos con muchas escalas, de manera directa, en vuelos de bajo costo o en aerolíneas de lujo, ¡todos debemos tener esta oportunidad! Con este objetivo en mente, y sabiendo que viajar puede a veces no ser tan fácil como quisiéramos, hacemos que el camino entre tú y tus vacaciones favoritas se acorte y te seamos útiles para ello.


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

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3.9

All reviews

(2,312)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very misleading on ticket pricing

Very misleading on ticket pricing, locations will charge you 100.00 for cancelation fees.

28 November 2025
ViajarAlmundo.com logo

Reply from ViajarAlmundo.com

Dear Jose,

Thank you for sharing your feedback and bringing this issue to our attention.

We have located your reservation details based on your provided information and will gladly assist you with this matter. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at support@viajaralmundo.com anytime.

Regards,
ViajarAlmundo.com

Rated 5 out of 5 stars

My experience has been wonderful

My experience has been wonderful. The key reason is they take the time to find me the best deal and organize my travel. I only use this agent when I travel.

9 August 2025
Unprompted review
ViajarAlmundo.com logo

Reply from ViajarAlmundo.com

We're delighted to provide excellent travel planning and value. Thank you for your continued trust in our services.

Rated 5 out of 5 stars

Simon was (and has always been)…

Simon was (and has always been) outstanding in his service; he takes the time to understand what’s being asked, to anticipate the needs, to reassure when there are confusions or uncertainties.
Excellent customer service skills and manners. He inspires trust.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Andres is working Good and solved my…

Andres is working Good and solved my problem easily and viajar Al mundo website is more easy to confirm booking

14 November 2025
Unprompted review
ViajarAlmundo.com logo

Reply from ViajarAlmundo.com

We appreciate your positive feedback regarding the easy booking confirmation process.

Rated 1 out of 5 stars

Un Horror!

I received an email saying my reservation was confirmed and when I wanted to look it up with Aeromexico I didn't have a valid booking number. When I called Viajar Almundo they told me that the flight I wanted wasn't possible and did I want to go at another time! They said my credit card wasn't billed. I am waiting to check that. Not happy.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. The other one star reviews are true. Once we booked they called to ask if we could change the dates of travel, once we said no they said they need us to send them our IDs and picture my credit card (which I thought it was suspicious), so I cancelled the purchase (as per their 24 hour cancelation policy), but they are threatening me to not give me back the full amount. Absolutely disgusting.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE! Please do not buy any ticket with this company. I called them to cancel four tickets based on policies and 24 hours of grace period cancellation, they sent me a confirmation cancellation number but, they never cancelled them. They charged me $ 1098.00 and blamed to my credit card and the airline company. They are not professionals. My lawyer will contact them, not because the charge, is because innocent people would have a nightmare experience with VIAJAR AL MUNDO Company.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience with this agency

Horrible experience with this agency, my children’s flight was canceled twice and we were never notified, we noticed the first cancellation when we talked to them on the phone to ask about the bags and they told us that the flight had been canceled and the second when checking in at the airport (it was really uncomfortable and embarrassing) because according to the bank they were not allowed to make the collection (which was a lie because I had already deducted the amount on the statement) and after talking to my husband told him that he would refund his payment, In addition to all the customer service is disgusting, talk to you despotically or do not know how to give you the information you need or just hang up, I don’t understand why they look for jobs that have to do with talking to customers if they don’t like it and treat you terribly! If you want to waste your money, time and emotional stability I recommend this agency
Horrible experiencia con esta agencia, el vuelo de mis hijos fue cancelado dos veces y nunca fuimos notificados, nos dimos cuenta de la primera cancelación cuando hablamos con ellos por teléfono para preguntar sobre las maletas y nos dijeron que el vuelo había sido cancelado y la segunda al hacer el check in en el aeropuerto (fue realmente incómodo y embarazoso) porque según ellos el banco no se les permitió hacer el pago (cosa que era una mentira porque en mi estado de cuenta salía que ya me habían quitado esa cantidad) y después de hablar con mi marido le dijeron que iba a devolver su pago, Además de todo el servicio al cliente es asqueroso, te hablan despóticamente o no saben cómo darte la información que necesitas o simplemente te cuelgan, no entiendo por qué buscan trabajos que tengan que ver con hablar con clientes si no les gusta y te tratan terriblemente! Si quieres malgastar tu dinero, tiempo y estabilidad emocional te recomiendo esta agencia

15 July 2025
Unprompted review
Rated 1 out of 5 stars

I bought two tickets

I bought two tickets, confirmed the flight and then receuvrd a call at 2:30am saying they were charging me 285 dollars more. They blamed the airline. When i asked them to cancel my flight the6 said they couldnt and instead charged my account and refused to honor the original price paid. I DO NOT RECCOMMEND THIS SITE!!! THEY ARE THIEFS!!!!!
6.22.25 I just got an email stating this company is claiming defamation and wants more details. HERE you go:
I purchased 2 tickets at like 8am Mexico time on 6.7.25 and was quoted around $630 dollars. I paid, received two emails, called and confirmed flight at around 1 or 2 pm MX time, received a call from this company saying my confirmation email was on the way, Never received it, card was not charged at this point. At 2:30am on 6.8.25 MX Time i was woken up by a call from this company saying they couldnt confirm the flight and needed to charge me more money per person. Blamed the airline and said it was out of their control. BOTH my mom and I asked the agent to cancel the flight 3 or 4 times, and were told it could not be done. After the 3rd or 4th request to cancel, the agent charged my card $732 dollars with the verbal warning that a second charge of $85dollars would also appear on my account., making a total cost of approx $811 dollars. We didnt agree to any of this, they charged the account anyways and then sent me confirmation emails and boarding passes.
This company wants to claim defamation instead of taking responsibility for their dishonesty. Im not lying nor do i have reason to lie. You tried to take advantage in a dishonest way. I am angry. I do not want to talk to your company ever again. In my point of view i only owe you $630 dollars. Whatever the issue, it is not my fault you or responsibility that your website, agent or airline didnt charge me correctly from the begining. You ruined a beautiful trip for no reason other than greed. We all know you could have canceled the flight reservation at my initial request, you choose not to and arbitrarily charged my account.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied

Very dissatisfied. They give you a price then when you purchase the airline ticket they call you and tell you about the addtl fees. From $235 I ended up paying $500. DO NOT PURCHASE FROM THEM!!!!!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.

They sent an email asking for pictures of my ID, both sides with signature visible and passport. Additionally they said if I didn't provide these within 2 hours of the email (which was sent in the middle of the night) I would incur extra chagres.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Completely ridiculous and terrible…

Completely ridiculous and terrible company, Alaska airlines cancelled my flight TWICE in one day, and so we just asked for a refund. In the meantime because we had posted a bad review about the service, in the beginning they allowed us to make the reservations and then called us two days later to tell us that we had to pay them 50 dollars MORE. WHATTTTT? No! Once I spoke with a supervisor they magically no longer required that 50 dollars, ODD. But we then went and alaska cancelled the flight twice, and we just asked for a refund, when I called them the rep told me 3 weeks after we still didn't have the refund "Take down your bad review and we will send you a refund" WHATTTTT? that should have been expected based on the unethical experience we already had with them. If you want to be lied to and stolen from. USE THESE GUYS. If you want a simple easy lie free experience, go somewhere else. We literally had to do a chargeback to get the money back.

28 February 2025
Unprompted review

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