Viana Care Reviews 346

Viana care is a solid company I purchased $300 in items that happened to get stuck in customs. Not Viana fault they reaches out to me to fix the problem, they promptly re-shipped my order using their new carrier. Over all it took 45 days but they stayed in contact and I eventually got my product. Thanks Viana care

Very frustrated - placed an order on Dec. 1st. Never received a confirmation or received my order yet but my card was definitely charged that day. I have emailed 2 times and never got a reply. I've checked my spam and nothing their either. Looks like I will just call my credit card company. Disappointed- I thought they would be credible seeing their products being used by natural kaos and bikini iron beauty. :(
Update: Martin from Viana Care contacted me and apologized for the issue. It was resolved and I just received my package today. Everything was packaged carefuly and my innotox was still cold. Thank you Viana Care for making it right. I will be placing another order soon.

There was a problem with my first ever order from Viana Care, it was seized by customs. I thought I was going to lose a few hundred dollars. They were quick to rectify the issue. Will definitely purchase from them again.

I ordered in November 25th and didn’t receive shipping but they moved things along and received December 8th. I will update after I try it.

I’ve ordered a lot of beauty products from overseas over the past several years, & I can assure you Viana Care is a trustworthy business. I’ve placed 3 orders with Viana Care this year. The last order took a bit longer due to shipping issues that were not within their control, but they made sure I received my products.

I’ve been trying to order since Saturday…
I’ve been trying to order since Saturday night.(6 nights) The order was for $2,100 My payment won’t go through. Then I tried a lower amount like $1,000 My payment was rejected again by Viana Care. I called my bank, Bank of America and they said they didn't have a problem with the transaction it must be the Merchant declining. ....the problem is not with them. I keep getting an automated response from the email sent to Viana Care stating my problem. I really want to work with them because I have been recommended by Kim @Natural Kaos. Need help please. Im available to call and give my credit card over the phone if that works

UPDATED REVIEW: From a 2 star, to a 5 star! I just got of the phone, ( he personally called me in Las Vegas from S. Korea) with Director of Operations at Viana Care, Martin Frank. He was very professional and very helpful and took care of the problems I was having. He was truly 100% customer care forward, and very sincere and helpful. A new customer for life. Thank you VianaCare

They are the best, best product, and excellent after sales service.
They helped me with my custom problem last time, and it made the difference, i m a repeat customer.

Date- 12/01/2020

I had a problem with my package, it was a customs issue. Not sure if this will be resolved or not?

UPDATE! 12/02/2020

Martin has already returned my messages, and has promised to rectify this issue for me. I now await a new shipment! I will update this review, and let you all know when I receive my package. Thank You Martin!

UPDATE! 12/05/2020

I am currently still waiting on new tracking number for the shipment of my package. I was told that I would receive tracking on new package by Friday. I will continue to update this post.

UPDATE! 12/09/2020

To my surprise, I walked out my front door to find my perfect package from Viana Care! I can not believe how fast Martin rectified my issue. This company went far above and beyond for me, and I am so grateful! I am a new life long customer. Thank you Viana Care, oh and Martin... you are the BEST!

My experience with Viana Care has been a very positive one. Vincent has been my go to person, he knows his job and the products very well and he is always there to answer any of my questions or concerns, I really like the way he treats me as a customer, he is very personable and that makes me feel like a valued customer, he reassures me that my product will be delivered to my house on time, and it is always delivered on time!!! The process through him goes smoothly and accurately, he is very on it and he keeps me coming back because I know that I will be treated with EXCELLENT customer service..

Although I had read many reviews recommending vianacare, and after watching YouTube videos, my only concern was getting the package into Australia (given strict customs). I ordered on Thursday and my parcel had arrived on the following Tuesday via DHL. I could not believe it given CoVid-19. I don’t even receive parcels within Australia this quick!!

The products are also fantastic. I ordered 2x packets of dermal fillers which I used in my cheeks; a Korean brand called Rejeunesse Shape. The filler quality is on par - arguably better - with Juvederm Voluma and for a fantastic price!

I never post reviews but this is just a prime example of why I will be repurchasing from Vianacare, I am super pleased 😊

I've made a number of orders, so far so good. I liked the customer support although there were some delays in deliveries, but that should be credited to a shipping provider I guess.

Finally got a refund for all the duplicate charges. Martin was in touch with me every step. Now, I’ll just continue to wait for detail about my products ordered :(

2 STAR REVIEW: I placed my order 11/17 & 11/19(processing payments was NOT FUN) and tracking information only shows that the label has been made, but has not been shipped.. I see many other reviews stating quick delivery but I'm a bit confused as to why my packages haven't been updated with tracking information. i'm a bit nervous as its almost 500$ of product I am waiting for. I have reached out to supportatvianacare.com and have not received any insight into my orders. I will update asap

UPDATE TO 5*: there’s seems to be a hiccup with the shipping process with this company. A tracking number was sent to me from UPS, however the package is shipped from Korea to CA by DHL. The tracking information is not updated until UPS receives it from DHL. Which lead me to believe my package was M.I.A. I did send an email to the company support email, and called as well. I received a personal call back from Martin Frank (operations manager) from Viana Care to explain in detail the shipping process, and how the company recognizes that the lack of DHL tracking information could cause some confusion. I was pleasantly surprised by the wonderful customer service he provided and made me feel confident that my purchase with this company was the right choice. I do believe they should update the shipping information provided on the website because I don’t believe it’s accurate. But once you understand that tracking will be updated after it lands on US soil, and okay the bank to process payments to international company.. I know you too will feel confident in this company. A personal thank you to Martin Frank for the wonderful customer service.

I ordered from Viana twice, and I am impressed with the timely delivery and elegant packaging of products. They accepted my payment right away, and everything else went smoothly. I noticed that they do not work on weekends, causing delays in shipment and answering inquiries, which may be annoying in some cases, but one has to accept that not all countries follow the same regulations. Presently I am testing their products with no problems on the way so far.

Please take the time to read this... I placed an order in October around the 20th, usually my order arrives quickly but now after a week I got worried. I checked the tracking and it got stuck in customs!! I was planning to call them the next day but to my surprise they already emailed me explaining the situation with US customs and that if I had not received my parcel by Nov 12 they would give me store credit to cover the loss, they send me instructions how to claim the credit and now today I already received my replacement parcel. I just want to say that I ordered from numerous websites with my wife and had customs issues before but never did any of them compensate me for this. They went beyond expectation and I will order again now.

Very pleased with my order great prices and fantastic service as always.
Fast delivery too.
Thank you

A business is only as good as how they correct
their mistakes. VianaCare has shown they are
an ethical company that operates above the bar
of excellence in doing right by their customers.

They conduct every facet of their online presence
professionally with their consumers in mind.

I am grateful to have found the brands I was looking
for at a better price, including reasonable shipping fees and free shipping at $500.00.

Thank You VianaCare!

Best regards,

Melissa M.

My new favorite online beautystore🥰. Never disappoints. In these coronatimes its surpricing that I still recieve my order in Denmark in only seven days. Just love that you use DHL Express.

The tracking number was received a few days after placed the order, then it took 6 days to be sent to Australia. I mean that is acceptable, but I'm a bit confused about the storage requirement. I'm afraid the botox will be less effective when it did not stored in 2-8 degrees.

Kimberly from Viana Care has been great to deal with, getting back with support when requestd and super fast delivery. Great products. Many thanks