Dear viana please! We love ur products ,but containers and packaging quality is very poor in some products ,like hair care ,hair serum bottle ,shampoo bottle and others,we r paying more for the produc... See more
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Viana Care’s product has the highest quality being a KFDA approved, truly enjoying each of my purchased. The customer care is exceptional, special mention to Elena who went above and beyond just... See more
Company replied
I've placed my orders over 10 days ago and still waiting i really hope to get them i was charged not even 2min from placing the order and its still not shipped after 10more days i have 3 different or... See more
Company replied
Very frustrated - placed an order on Dec. 1st. Never received a confirmation or received my order yet but my card was definitely charged that day. I have emailed 2 times and never got a reply. I've... See more
Company replied
Company details
About Viana Care
Written by the company
Unrivaled selection of Dermal Fillers, Botox, Hyaluron Pens and more from South Korea at best prices.
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About Viana Care
Located in Gangnam, South Korea, in the heart of the beauty industry, we are on a mission to provide an easy access to hand-picked, high-quality medical aesthetics and professional skincare products to medical professionals and skincare enthusiasts worldwide.
Our Mission
To provide innovative beauty solutions to skincare enthusiasts worldwide.
Our Vision
To be loved by our customers for our high quality beauty products and superior service.
Contact info
6F Joy Tower, 7 Teheran-ro 37gil, Gangnam-gu, 06142, Seoul, South Korea
- +82 10 2040 0888
- support@vianacare.com
- vianacare.com
I am so excited!!
I am so excited!!! Just placed my order, can't wait for my products!! Will update, EEEE!
UPDATE!!! got my Kybelline!! So excited :) it took less than a week. Overall awesome experience. Super well packaged and I got a gift. I Can't wait to try!
12 May 2021
Unprompted review
Reply from Viana Care
Dear Carla,
Thank you for posting your review.
I confirm that we have received your order and that it is being fulfilled as we speak. You will receive a tracking number soon, or you may also see it by logging it into your Viana account. Please kindly note that updates will start showing only once your package arrives in the United States.
Thank you for your much appreciated business and enjoy your products!
Yann
I'm getting concerned that I placed my…
I'm getting concerned that I placed my order may 4 and haven't received any follow up. There was no email in spam either.
UPDATE: After my review was posted, I was contacted within 24 hours with information regarding my purchase and tracking. The product was purchased may 4th and delivered may 14. Very pleased with process.
11 May 2021
Unprompted review
Reply from Viana Care
Dear Tracy,
Thank you for your email. I am sorry that you did not receive a tracking number.
I confirm that we received your order on May 5 and that it was shipped on May 7. I have contacted you via email to provide you with a tracking number. Thank you for your patience. Kind Regards
Yann
I placed an order 4 days ago and…
I placed an order 4 days ago and received an order payment confirmation from them in the email they also mentioned that if i dont received an email within 72 hours with a tracking number i should contact them. I emailed them today and tried to call but there was no answer on the phone or email. I honestly feel like this is a scam since they were very quick to take my money but fail to send me the tracking number.
After reading the reviews on here im seeing that other people also had the same issue which is really concerning.
10 May 2021
Unprompted review
Reply from Viana Care
Dear Neer,
Thank you for your review.
I understand your concern.
We received your emails and Elena has replied to them and sent you a tracking number. I'm happy to confirm that your order is in transit and should be delivered soon. Kind Regards
Yann
Placed an order but never got shipping information/tracking number...
Placed an order but never got a tracking number. I had to go to Vianna website to my account and was able to see a tracking number but it did not specify which carrier FEDEX, UPS...etc...
The good news was that, 5 days from the day that I placed the order, I received all my products.
I would have given a 5 stars but the tracking number and shipper information should have been emailed to me within 2 or three days. It did not happened and caused unwanted anxiety and worriness.
8 May 2021
Unprompted review
Reply from Viana Care
Dear Chadley,
Thank you for your candid review.
I confirm that you should have received a tracking number for your order and I am sorry that it did not happen. We have received similar comments from several customers so we made a few changes on our side as it appears that a lot of tracking confirmations are going to the spam folder or bounce back depending on the email provider. If you ever face this issue again, please do not hesitate to contact us at support@vianacare.com and we will be happy to give you updates immediately. I am glad that you received your package within 5 days.
Kind Regards
Yann
Vianacare is awesome!!
Vianacare is awesome! I love the products they sell... they offer in depth descriptions and an over view of how to use each product.. they also have videos to help guide you.. And, Their customer service department is wonderful as well if you have any concerns they respond to your email in a timely manner...I love you Vianacare!
7 May 2021
Unprompted review
Reply from Viana Care
Dear Erin,
Thank you for your wonderful review. We are delighted to hear about your positive experience and I have shared your compliments with our customer care team.
We are all here at your service and we are looking forward to serving you again soon.
Kind Regards
Yann
My First Experience with Viana Care
This was my first time ordering from Viana Care and I had a pleasant experience. This website helped me a lot because it is very informative about the products they sell. For me personally and professionally, this is VERY important. The only thing I didn’t like was that I did not receive an email about my shipment. I had to contact them and sometimes I don’t have the time for all that. Luckily, they were quick to respond and I was able to track my shipment. I was also contacted to make sure I received my package safely. Despite that little incident, I am very happy with their service. Thank you Viana Care! I will definitely be doing all my purchases through here.
I forgot to mention…I received a free Ultrasonic Scrubber with my purchase. How awesome is that?! 😁
7 May 2021
Unprompted review
Reply from Viana Care
Dear Fantabulous,
Thank you for your much appreciated review. We are delighted that you were satisfied with your recent experience.
Yes it appears that we had an interface issue between our systems and some tracking numbers were not sent as they should have. Please accept our sincere apologies and thank you for your business.
Enjoy your products!
Kind Regards
Yann
No confirmation recieved- No email response back from customer service
Ordered May 1st, 2021. No confirmation recieved. Money was took out of my account 5-3. Today is May 6th. I've sent 1 email yesterday and 2 emails today. Reaching out here to hopefully get a response.
6 May 2021
Unprompted review
Reply from Viana Care
Dear Janet,
Thank you for your review.
We have received two emails from you but please kindly note that we are based in South Korea and our office hours are from 8 am to 5 pm Mon-Friday.
Both of your emails were received in the middle of the night hence why Ezequiel only responded to you this morning. Please accept our apologies for the delay.
I am happy to confirm that your package is on the way. Ezequiel sent you the tracking number by email. Enjoy your products!
Yann
I can tell you these people aren’t a…
I can tell you these people aren’t a scam. I’m sure something has just been up with the shipping numbers being sent out. I had the same anxieties but I just got a notification from my Shop app that my order is out for delivery! Customer service is also fantastic and message back almost immediately! .
5 May 2021
Unprompted review
Reply from Viana Care
Dear Nicholas,
Thank you for your much appreciated review. Yes, it seems like if there were an issue with some of our tracking numbers not being sent as I am seeing a lot of reviews about this. I am working with your logistic and web development teams to see what may have happened. We ship hundreds of packages daily and 99% of customers receive confirmations.
If you ever would like to receive updates about your order, please do not hesitate to contact us at support@vianacare.com
Thank you for your much appreciated business and kind understanding.
Best Regards
Yann
I’m freaking outYouTube video on this company
I’m freaking out, it’s been 5 days and I haven’t received any confirmation email! I’ve emailed them twice and no response! I spent over $230 and I’m kind of feeling like I’ve been scammed! What’s going on, I’m going to do a YouTube video on this company
5 May 2021
Unprompted review
Reply from Viana Care
Dear Lynn,
Thank you for your review.
I understand your anxiety as I would probably feel the same way if I did not get a confirmation for an order I made online.
We got only one email from you yesterday to which we replied this morning as we were out of the office yesterday due to a stat holiday.
I confirm that your package has been shipped and is on its way to NM. I see that Ezequiel sent you a tracking number. I will also keep an eye on your package.
Thank you for your much appreciated business.
Kind Regards
Yann
Got my shipment today!
Got my shipment today!! Took about two weeks to get here but glad it wasn’t a scam. Thank you Viana Care
5 May 2021
Unprompted review
Reply from Viana Care
Dear Angel Long,
Thank you for your review.
Two weeks seems to be above our average shipping time and I am sorry if there were delays with your order.
I am glad that you finally received your products and hope that you will enjoy them.
Kind Regards
Yann
No order information response.
I placed an order last week and I have not received any confirmation or emails. I also email customer service 3 days ago and I have not received any replies back.
Update. The company replied to my concern right away and package is scheduled to be here today which will make it in less than a week. Awesome feedback.
5 May 2021
Unprompted review
Reply from Viana Care
Dear Angie,
Thank you for your review
We sent you a confirmation for your order on April 30th and I am sorry if you gave not received it.
We also received your email yesterday but we were out of the office due to a stat holiday. I will; reply to your email and i am happy to confirm that your package is already stateside and is scheduled to be delivered on Thursday May 6th.
Thank you
Yann
I placed a order 3 days ago and…
I placed a order 3 days ago and nothing, this comp took 246 bucks off my card and no email and it’s been 3 days, please do not use this company, I’m a real person who lost money, they never even gave me a order number
5 May 2021
Unprompted review
Reply from Viana Care
Dear Kimberly,
Thank you for your review and sorry to hear you have not received any confirmation.
I understand your frustration and would be happy to assist.
Could you please kindly send me your full name and order number at support@vianacare.com so we can retrieve your order?
I could not find anything under Kimberly Alinice.
Thank you
Yann
These people honestly suck
These people honestly suck. I was charged for something I never received. I only received one item that was sent after my first one was suppose to come. Take your money else where please. I will be doing a YouTube video on them.
4 May 2021
Unprompted review
Reply from Viana Care
**Update I have attempted to reach out to you on several occasions to provide assistance but have not heard back from you. Please do not hesitate to reach out at your convenience**
Dear Spanishbabe,
I am sorry to hear about your bad experience and I empathize with your frustration as I know how excited to try our products.
I confirm that we have shipped your order in two separate shipments as one of your items was on back order which was communicated to you by email.
We received proof of delivery for both packages but you mentioned that you never got the first one.
We were investigating with UPS to understand what happened.
There is a possibility that your package was stolen which is unfortunately not common. Although it is outside of our responsibility we would like to offer a positive outcome.
However in the meantime you disputed the entire charge which is why were were not able to offer any further compensation.
I have reached to you by email as I'd still like to turn things around for you.
Thank you
Yann
Can't find my tracking number
Vianacare please if you see this review, send me my tracking number. I have been waiting patiently with no response, and have sent you many messages for an update. I have not received anything, and I am a frustrated customer with no answers. Thank you.
3 May 2021
Unprompted review
Reply from Viana Care
Hi Mariza,
Thank you for your review. We have received your inquiry about your tracking number and Ezequiel replied to you immediately. Perhaps have you not received his response?
Your package is scheduled to be delivered on Tuesday May 4.
Enjoy your products and thank you for your much appreciated business!
Yann
6 days since I placed an order and no…
6 days since I placed an order and no tracking sent.
Update still never got the tracking but was able to get my package. I am glad I reached out otherwise I wouldn’t have known my package was shipped. Viana care customer service was very helpful!
2 May 2021
Unprompted review
Reply from Viana Care
Dear Kaytlyn,
I am very sorry to hear about your experience and agree that this shipment took longer than usual. Please accept our sincere apologies.
I am glad that you finally received your package and certainly hope that you will give us a chance to better impress you in the future.
Kind Regards
Yann
Dont stress if answers are slow. You will get your product:)
Update! Order is here! Everything is perfect.
The aqua is legit and the pen works amazingly.
It was a shaky start because customer support was a little slow, but the quality is better than expected.
Thank you so much!
I will be making wholesale orders soon!:)
1 May 2021
Unprompted review
Reply from Viana Care
**Delivered on May 4th 2021 at 4:30 pm**
Dear Julian,
Thank you for your review and sorry to hear you did not receive your tracking numbers. I see that you sent your email on the week end when we were out of the office but I see that order confirmations were sent to you immediately after you placed your orders. Rafael also sent you your tracking numbers yesterday Monday as soon as he got your email. Both of your packages are on their way to HI.
Delivery is scheduled on Tuesday 5/4.
Enjoy your products and thank you for your business!
Kind Regards
Yann
I have placed a few orders with Viana…
I have placed a few orders with Viana Care and have had nothing but great experiences. The products are of the highest quality and the customer care is attentive, responsive and polite. I recently had concerns regarding a delay and back ordered materials, my customer serve representative, Ezequiel, immediately responded and kept me informed every step of the way. Thank you for your services.
28 April 2021
Unprompted review
Reply from Viana Care
Dear Livia,
Thank you very much for sharing your experience on Trust Pilot. I am delighted to hear that Ezequiel was able to assist you and I have shared your kind words with him. we look forward to serving you again soon.
Kind Regards
Yann
I love the products and service
I love the products and service. It always arrives quickly. I also love Rafael's attention, especially because he speaks Portuguese.
26 April 2021
Unprompted review
Reply from Viana Care
Dear La Be,
Thank you for your wonderful review.
We have full customer care team able to provide assistance in several different languages. Rafael is amazing and I am glad that you were happy with your interaction with him.
Kind Regards
Yann
I love this place
I was a little worried about ordering from this company because of a few bad reviews but I’m so grateful I ordered. The products were great and the communication was amazing as well. Honestly, the bad reviews really make me embarrassed because they came from the United States (where I’m from) and it makes me sad that these people failed to forget that we are in the midst of a global pandemic and this company cannot control the mail once it’s stateside. These products are coming all the way from South Korea, relax & be grateful. I promise this place is worth your while.
23 April 2021
Unprompted review
Reply from Viana Care
Dear Dr. BranTy,
We are obviously delighted that you were pleased with your recent experience and we thank you for taking the time to share your candid feedback.
We are working very hard to deliver the best experience to our customers and we fully understand that they are very anxious to receiving their products as quickly as possible.
We certainly appreciate your kind understanding and we are already looking forward to serving you again.
Best Regards
Yann
Thank you very much!!!Everything…
Thank you very much!!!Everything arrived nicely packaged!
23 April 2021
Unprompted review
Reply from Viana Care
Dear Anna,
Thank you so much for updating your review. We are sorry about the unusual delay with your recent order and we are delighted that you received everything ok. Looking forward to serving you again soon.
Best,
Yann
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