Vibox Gaming Reviews 

557
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional customer service, praising staff for being polite, helpful, and patient in resolving issues. Many appreciate the team's commitment to putting things right, offering prompt advice and support for complex problems. Reviewers often praise the high-quality builds and fast performance of the gaming PCs, noting their longevity and smooth operation. However, some customers noted initial product issues, with PCs not working out of the box or arriving with faulty components like insufficient power supplies or damaged wiring. Additionally, a few reviewers experienced hardware failures such as hard drive or power supply problems, and some mentioned delays in communication regarding repairs.

What people talk about most

Product

People report ambiguous experiences with product, with some customers praising the quality, performance, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the excellent and efficient... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers recommending the company for their PC needs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The first delivery went terribly wrong at the point that I was ready to leave 0-stars review. Terrible product quality and lack of care for a Gaming PC that I bought at £1,900! Then two heroes appeare... See more

Company replied

Rated 3 out of 5 stars

I originally left a 1-star review after receiving a PC that unfortunately didn't work straight out of the box. As it was a birthday present for my 11-year-old son, it was incredibly disappointin... See more

Company replied

Rated 3 out of 5 stars

This is the second time that I have used Vibox. The first experience in getting my sons PC a year or two ago was brilliant, however that has not been my experience this time. I placed an order... See more

Company replied

Rated 3 out of 5 stars

I’ve had my gaming PC for a year now which worked great for what I needed but have faced two hardware problems in the past. Recently I sent it back because of a hard drive problem and didn’t hear anyt... See more

Company replied


Company details

  1. Computer Shop
  2. Computer & Accessories store
  3. Computer Hardware Company
  4. Gaming services

Written by the company

Since opening shop in 2009, we have transformed from a small local PC retailer in Stockport, into one of Europe's most trusted manufacturers of gaming PCs. Our mission is to consistently deliver high-quality gaming PCs that can be completely customised to meet the needs of our customers. This commitment to customisation and quality has been our foundation since the beginning, and it will remain our driving force as we move forward. Our staff at Vibox consists of passionate PC gamers who design systems specifically for gamers. We incorporate parts from top industry names, ensuring that every build is of high quality. Each system undergoes rigorous quality control and testing, ensuring that only the highest standard builds are dispatched. Our fully-trained and experienced technicians meticulously assemble each PC, making sure all parts are installed correctly. And, as you can see, we pride ourselves on the providing the highest level of customer service to you


Contact info

4.1

Great

TrustScore 4 out of 5

557 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(557)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely phenomenal service

Absolutely phenomenal service. We purchased our sons gaming PC back in October for his birthday on the 18/12. When he opened it on his birthday we struggled with a couple of things and being a Sunday I thought I would drop Vibox an email & await a reply on Monday/Tuesday. Turns out I was wrong, they replied pretty much immediately on a Sunday! Helped me sort the issue (I know absolutely nothing about gaming PCs!) I cannot recommend them highly enough.

18 December 2022
Unprompted review
Rated 5 out of 5 stars

It's good

Great PC, good value, good customer service! Second Vibox PC I've had now and will buy again in future. Chosing parts and optimising for my budget was easy and was very impressed with the options Vibox provides for budget PCs, top-end rigs, and anything in between. :)

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I cannot rate this company enough. They have been incredibly helpful and informative. I am an absolute novice when it comes to these sorts of things, but the staff at Vibox have helped me to build a pc for my son based on his requirements. I am over the moon and I will have one really happy boy at Christmas! Amazing customer service. I will be recommending to all. Thank you!

1 December 2022
Unprompted review
Rated 4 out of 5 stars

Great spec gaming pc plus when ordering…

Great spec gaming pc plus when ordering you can tailor the spec to suit your needs or budget. However delivery was very poor, the £1400 worth would have been left by the doorstep open to the elements, luckily a neighbour saw DPD leave it and took it in for me. DPD didn't contact me at all either before or after delivery I thought this was very poor

16 October 2022
Unprompted review
Rated 5 out of 5 stars

Connecting monitor to PC

Slight issue setting up the monitor to the pc.
As it was a present for my grand son and he’s hundreds of miles away we had difficulty talking him through it.
I emailed Vibox and they replied within half an hour and
explained what needed to be done, they were so helpful and their customer service was so quick and sympathetic . I highly recommend this amazing uk company. My grandson is also over the moon with the gaming pc too now it’s all been set up
Very very pleased customer
Bev

21 November 2022
Unprompted review
Rated 5 out of 5 stars

Problem sorted in minutes, I bought my son a vibox pc gaming…

We all know the stress off buying online especially if your using a site for the first time will everything arrive will it arrive at all 😱 especially when your spending big money on something. I bought my son a vibox pc gaming bundle for €1,500 for xams, when the package arrived the monitor was missing so i emailed vibox straight away thinking it would take a day or two for a reply but they literally emailed me back in minutes, so after 4 or 5 emails back and forth the problem was resolved and i received the new monitor within a couple of days , I would definitely use this company again no Messing around just get your problem sorted,

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

After searching around for the past six weeks or so for a computer that would serve specific needs, I decided I would have to have one custom built. I contacted several local PC builders and they weren't much help.
I found Vibox on DuckDuckGo search and they were quite local to me, so I gave them a call. I spoke to a guy called Zac and explained what I already have, and what I wanted my new PC to do. He immediately came up with a solution that was not only affordable and completely suitable for what I needed, but would also serve me very well longterm.
Zac was very knowledgeable, helpful, friendly and professional. He spent almost half an hour on the phone answering my questions and made sure I was completely happy with everything by the time we ended the call.
I haven't got all the money I need yet for the PC we've talked about, but I will definitely be ordering from Vibox when the funds arrive.
Thank you for a very positive initial experience and I look forward to ordering my new PC soon!

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Our first family gaming computer…

Bought our first family gaming computer through these guys & they've been absolutely brilliant. The computer is far superior to any that we'd found within our budget (and significantly cheaper than the ones of equal spec by bigger named brands), delivery was fast & customer service is second to none. Highly recommend.

13 October 2022
Unprompted review
Rated 5 out of 5 stars

Vibox were very quick to deliver

Vibox were very quick to deliver! Especially as I ordered over a bank holiday weekend. Worth the cost.
Computer was very easy to set up and works very well for what i need it to do (streaming on twitch whilst playing pc games). PC runs very quiet & the LED lights & white casing fit the room very well.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier! Can't recommend enough!

I held off writing a review because I wanted to wait and see how my desktop performs. It has been more than two months now and BOY this is everything I had ever wanted and more!

Background: In the last 5-7 years I have owned multiple laptops from a few very reputable brands. Yet I have consistently experienced inconsistent performance - something always goes wrong very quickly. I had never had a machine which simply...works (is that so much to ask for??)!

After doing some research online, I decided to give Vibox a try.

While I have some basic knowledge around the key features I am looking for (CPU, RAM, GPU), I am not a real expert with computers so Vibox is great because it gave me just enough options to play around and customize - without getting into the super technical stuff.

Customer service was responsive, helpful and pleasant when answering my questions. I got my machine in about a week, and when I got it, I plugged it in and it just...worked! No fuss or hassle at all!

Overall, very happy with the product and the service I received. I wouldn't hesitate to recommend them to anybody thinking about getting a custom-built laptop.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!

Hi
I ordered a gaming pc bundle for a very reasonable price, I got it a week early was packaged with care and love (gave me sweets lol)👌🏻 I couldn’t recommend this company more to anyone who wants a gaming pc defiantly worth it!!
I’ve already downloaded 4 big games and it runs so smooth and Is literally lightening speed! Thank you so much vibox computers 💙
Many thanks
Andrew Donnelly

4 September 2022
Unprompted review
Rated 5 out of 5 stars

Absolute legends

PC is an absolute beast. Love the buget slider and the customizeability of the specs. Highly recomend to anyone if they need a good PC for good price.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

Awesome

Contacted Vibox via email and they were super helpful. My son needed a certain spec to run an Oculus Rift S, and they told me exactly what to order. PC arrived within 48 hours and my son is thrilled with it. He'd been really poorly and it meant a lot to him and really cheered him up. Thank you!

4 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing brand! Perfect prebuilts for starters.

Gaming pc, arriving with an RTX 3070 ti and i5-12400f, came in immaculate condition - perfect cable management and amazing packaging. Couldn’t ask for anything better, and it came with a realistic price - I would only save ~50 quid building it myself!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Top PC builders - Great customer service

I bought my first Vibox PC for home use over 7 years ago. It has been great and has still plenty of life in it.

Since then I have suggested to anyone who asked me about PC suppliers that they should contact Vibox.

I have just been delivered with a new Vibox PC to replace my old system which is starting to show signs of it's age.

I am delighted with its performance.

Vibox are not great at sending out emails or texts on the progress of your order, but give them a call and they are right on it

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing product & team

I have just bought my first decent gaming PC from Vibox and what a machine. There was a slight change that was needed but it was dealt with very quickly and professionally. Amazing service and really good communication. Would certainly recommend to anyone needing a gaming PC.

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Great PC, great service.

I recently bought my first Gaming PC from Vibox and I am over the moon with it. It looks fantastic and was very easy to build. I ordered a custom build and it arrived within 3 days of ordering it.
Their customer service is fantastic too. O emailed over a question about my PC and they replied the same day.
I wish more companies were as good as Vibox, I couldn't recommend them more.

5*

2 July 2022
Unprompted review

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