Ordered a Leather Tablet Case for SamsungS4 10,5inch Smart Wake Protective Case Magnetic Folio Cover WITH PEN HOLDER for A$44.99. The one supplied was not as was depicted when ordering as it DI... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication and easy orderprocess. Good product. Delivery time was 10 days, which is a bit to long. Track and trace settings are not nice because of the price to pay for it, I think it’s strang... See more
Company replied
I bought a water tester from this company and it was very poor quality, contacted the company and they gave me a full refund. 100% Satisfied
Company replied
I haven't received the goods yet so cannot comment on your full service. Your website is well presented & I was able to find exactly what I needed & at a good price. Thank you.
Company replied
Company details
Written by the company
Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact
Contact info
Hong Kong
- vicedeal.com
3.7
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Packager was never delivered
Packager was never delivered. It shows as delivered in the tracking app but never did. There was no way to track it with the local postal service because no tracking reference number was provided. Terrible service. Will never use you again
5 June 2026
Unprompted review
Reply from Vicedeal
Hi Ivars,
Thank you for your review.
We're sorry to hear your package was marked as delivered but was not received. We will investigate what went wrong. Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Naiz hum,
Thank you for your review.
We're pleased to hear you were happy with the delivery.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Delivery is unacceptable
Delivery is unacceptable . On the website : “in stock”
I received my product three weeks after order
Because , it was urgent I ordered the same item at Amazon : delivered in 3 days .( same price)
I will never order any products anymore at Vicedeal !
11 May 2026
Unprompted review
Reply from Vicedeal
Hi Jan van laeken,
Thank you for your review.
We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). It’s stated on every product page in “Shipping and delivery times”.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Absolutely the best 👍🏻
4 June 2026
Unprompted review
Reply from Vicedeal
Hi Nadja Rainone,
Thank you for your review.
We're happy to hear you had such a positive experience.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Marcusplant,
Thank you for your review.
We understand that you have not yet received your order. We hope it arrives soon and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy Checkout!
4 June 2026
Unprompted review
Reply from Vicedeal
Hi Mr Phillip Wigley,
Thank you for your review.
We're glad to hear you found the checkout process easy.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Tahi,
Thank you for your review.
We're happy to hear the experience was good and easy.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy to navigate the site
3 June 2026
Unprompted review
Reply from Vicedeal
Hi Marcus Low,
Thank you for your review.
We're happy to hear you found the website easy to navigate.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
I new what I wanted
I new what I wanted , typed it in and was taken straight to it on this site ,nice and easy and no complications and would use again
3 June 2026
Unprompted review
Reply from Vicedeal
Hi Lynn Beagle,
Thank you for your review.
We're delighted to hear you quickly found exactly what you were looking for and enjoyed the simple experience.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Cyril South,
Thank you for your review.
We're pleased to hear you found the website easy to use and the product description clear.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy to order product.
2 June 2026
Unprompted review
Reply from Vicedeal
Hi Nigel Evans,
Thank you for your review.
We're glad to hear the ordering process was easy.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
So far no problems ordering
2 June 2026
Unprompted review
Reply from Vicedeal
Hi Ina,
Thank you for your review.
We're happy to hear that everything has gone smoothly with your order so far.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
This is my first time ordering.it took…
This is my first time ordering.it took me awhile to set up,but maybe that’s my fault, we got there in the end let’s see how long it takes to get here
1 June 2026
Unprompted review
Reply from Vicedeal
Hi Terence Sharp,
Thank you for your review.
We're glad you were able to complete your first order successfully. We hope your package arrives soon and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Mark Norman,
Thank you for your review.
Glad to hear everything has been good so far.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Good description of product
31 May 2026
Unprompted review
Reply from Vicedeal
Hi John McManus,
Thank you for your review.
We're pleased to hear you found the product description helpful.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi MRS JENNIFER LAKE,
Thank you for your review.
We're happy to hear the process was so easy.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
All seems to be ok
29 May 2026
Unprompted review
Reply from Vicedeal
Hi David ward,
Thank you for your review.
Glad to hear everything seems to be okay so far.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
I am Vision impaired
I am Vision impaired. Finger tip with my bank works very well. Took me ages to sort this but not your fault.
29 May 2026
Unprompted review
Reply from Vicedeal
Hi Christine,
Thank you for your review.
We appreciate you sharing your experience. We're glad you were able to complete the process successfully, and thank you for your patience.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
So far so good
29 May 2026
Unprompted review
Reply from Vicedeal
Hi Rolf Henrik Holst,
Thank you for your review.
Glad to hear everything is going well so far.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
So far .i just placed an order
So far .i just placed an order . all good now
29 May 2026
Unprompted review
Reply from Vicedeal
Hi,
Thank you for your review.
We completely understand. We hope your order arrives soon and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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