Vickery Estate Agents Reviews 751

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge. Many highlight the exceptional customer service, noting that the team goes above and beyond to provide guidance and support throughout the entire process. Reviewers frequently mention the excellent communication and quick response times, which contribute to a smooth and stress-free experience. However, some people were dissatisfied with a lack of communication, reporting unreturned calls and emails from one of the branches, and a poor service experience. Conversely, a few other people also felt that the staff were always helpful and professional, and that the company was well-organized and efficient.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

People report positive experiences with response time, highlighting the excellent, swift, and honest... See more

Customer communications

Customers had positive experiences with contact, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied

Rated 5 out of 5 stars

Thank you so much To Edward at Vickery Estate Agents in Camberley. His support throughout the process has been incredible. I really appreciated his consistent communication and openness about what was... See more

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more


Company details

  1. Estate Agent

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sale

Good weekly comms, thank you Edward and Matthew at the Frimley office for your professionalism.

22 September 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Mrs Pickford,

Thank you for taking the time to leave Matthew and myself this review.

It was a pleasure to act for you. Please don't hesitate to get in contact should we be able to be of further help, in the future.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

5 Star Service

I had an excellent experience with Vickery Estate Agents, and specifically with Edward Whitaker, who managed my purchase. From start to finish, his service was highly professional, efficient, and reassuring. His communication was clear, accurate and honest throughout, and I was always kept informed of any progress or hold ups.

What I particularly valued was his attention to detail and the way he handled everything with integrity and care. Whilst there were issues with the conveyancing of my sale, subsequently holding up the chain, Edward was always on hand to offer advice and guidance and chase for information and updates. I felt confident that I was in safe hands at all times and always appreciated his efforts to help.

I would not hesitate to recommend Vickery or Edward to anyone seeking a reliable, trustworthy, and knowledgeable estate agent. When we come to move our new property on again, we will most definitely be returning to them to do this for us. Thank you again Edward, you’re an asset to Vickery!

11 September 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Mrs Luscombe,

It is a pleasure to read your extremely kind comments and I want to thank you for taking the time to leave this wonderful review.

I am very pleased to have found you your new home and wish you the best of luck!

I look forward to hopefully speaking again in the future.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Despite an initial buyer pulling out…

Despite an initial buyer pulling out after 3 weeks, Toby and his colleagues (Lightwater Office) managed to find a new buyer immediately. Things have progressed smoothly and we have been regularly contacted and updated on any matters. Luckily our respective solicitors have been efficient in our purchase and sale with everyone involved being agreeable to a move date that we were able to choose.

16 September 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Gillian,

Thank you for taking time out of your day to leave this five star review! I am delighted you were happy with the service myself and the team have provided throughout the process of selling your home.

We wish you the very best for the future.

Kind regards,
Toby Williams - Manager

Rated 5 out of 5 stars

Staff was helpful and patient

Toby was very helpful and patient with my search, did everything he could to help me find perfect property for me within my budget and requirements was just unfortunate to be out bidded in the end.
Will definitely be using them to help when I start looking again hopefully with getting deal over the line

1 September 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Sam,

Thank you for leaving Toby this extensive and excellent review, I will be sure to pass these kind comments onto him.

We look forward to hopefully being able to assist in the future.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Very impressed with Vickery in Fleet.

We can't thank Jordan and his team enough for all the help and support we received with the sale of our house. Jordan was always available either by phone or email, and nothing was too much trouble. We would highly recommend Vickery in Fleet.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Edward and Lewis at Vickery were…amazing

Edward and Lewis at Vickery were amazing. Always helpful and professional. Especially dealing with less than proactive first members of the chain. They also kept my purchasers up to date as they weren’t getting any info from their agents.
I used their All in One service which made the sale so much easier. All in all a great service. Thank you so much

1 August 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Denise,

It has been a pleasure to read such wonderful comments, thank you for taking the time to leave this review.

I am delighted to have helped you start the next chapter of your life and wish you all the best for the future.

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Going above and beyond in a tricky chain

Vickery have been fantastic throughout the sale of my Mum’s property. Both Edward and Lewis were fantastic at keeping us up to date with timely progress reports, despite dealing with a less than helpful/proactive agent at the bottom of the chain.
Both of them went above and beyond in also keeping Mum’s buyer updated of progress when their own agent failed to do the same. We completed in August.

This is the second time I have had an experience with Vickery and would highly recommend them to anyone. If I was still in the area, they would be my go to.

Thanks so much for all your efforts guys, exceptional job!!

11 August 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Gemma,

I am very pleased to hear such positive feedback following yours and your mothers experience with myself and Lewis.

It has been a pleasure to act for you both and wish you both every success in the future!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Jordan was very professional and…

Jordan was very professional and helpful at every stage of the house sale. It was always easy to contact to him and his colleagues were knowledgeable about the sale too. I went for the all in one package which was great because it was seamless between the sale and the work of the solicitors. Would definitely recommend and thank you for all your help!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Jordan is your man!

Jordan is the person you want to speak to if you need someone who's responsive and reliable when it comes to progressing a transaction. Buying and selling in England is stressful enough as it is, so having an honest and knowledgable go-between is vital to iron out any inevitable snags in a property purchase - and Jordan at Vickery has provided precisely this level of high quality service.

21 August 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Alan,

Great to hear your positive views on your recent experience with myself and the team. We wish you all the luck in your future house move's!

Many thanks,
Jordan Richards - Manager

Rated 5 out of 5 stars

very resourceful and available at all…

very resourceful and available at all time. Sarah was very helpful

18 August 2025
Unprompted review
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Reply from Vickery Estate Agents

We are pleased to hear that you found Sarah from our Fleet Office helpful in your recent property transaction! Thank you for leaving your review.

Jordan Richards - Manager

Rated 5 out of 5 stars

Very grateful to Vickery Estate Agents

Sarah Morris was so helpful from the first viewing to keeping us updated every step of the way of the long buying process. Always happy to answer my many questions and help organise follow up viewings.

18 September 2024
Unprompted review
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Reply from Vickery Estate Agents

Dear Laura,

We hope you are enjoying your new home, thank you for taking the time to leave this kind review. It is always good to hear that the team was proactive with your purchase!

Jordan Richards - Manager

Rated 5 out of 5 stars

Excellent services

We have had several interactions with Vickery Estate Agents over the years and have always found the staff to be very professional.
On this occasion Edward was the agent we dealt with primarily during the sale of our home. He was incredibly professional, communicated clearly with us throughout the process and we would highly recommend his services.

14 August 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Lynne,

It has been a joy to read these wonderful comments as to your recent experience with myself and previous experience with the company.

We wish you every success in the future!

Kindest regards,

Edward Whitaker - Manager

Rated 4 out of 5 stars

The initial approach from Richard at…

The initial approach from Richard at the Lightwater branch was the most professional and due to the quirky design of house (not to everyone’s taste) we had a lot of people through the door for viewings (thank you Toby, Oliver & Richard) .
This we found was not going to be an easy property to sell. But they did, and together with the after sales care from Evie & Vidya on the legal side it went smoothly

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Hard working, responsive estate agent

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress.
Once under offer, the follow-up was impressive, with weekly updates of progress both up and down the chain.
Communication post offer was vital in keeping our chain informed, committed and in place.
Many thanks to all the team, and would highly recommend them to others.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

The team at Vickey Estate agents have…

The team at Vickey Estate agents have been professional and open throughout the process of buying to date. Toby showed us around the property on two occasions and was very accommodating, friendly and remained approachable allowing us time to take everything in and ask questions. Toby was extremely efficient in getting back to us with any answers for some of the more detailed enquiries we had.

Overall the communication has been excellent and I’ve been kept up to date every step of the way so thank you.

28 July 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Lucy,

It has been a pleasure to read such wonderful comments as to your experience with Toby and I am pleased up to this point you have been kept very well informed throughout the process!

I will be sure to pass these kind comments onto Toby.

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Both Sarah and Jordan offered a…

Both Sarah and Jordan offered a fantastic, friendly and efficient service throughout - highly recommended!

1 August 2025
Unprompted review
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Reply from Vickery Estate Agents

Hi Jen,

We are pleased you have had a positive experience with the team in the Fleet Office when recently purchasing your new property!

We wish you many happy memories in your new home.

Jordan Richards - Manager

Rated 5 out of 5 stars

Always kept in the loop

Edward at Vickery's has been great at keeping us in the loop all the way along. We had a particularly difficult experience with a property developer but appreciated Edward's help and him fighting for us and what was right.

4 August 2025
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Vicky,

I greatly appreciate you taking the time to leave myself leaving this very kind review.

It has been a pleasure to assist you in your search to find a new home, if I can be of any help in the future, please don't hesitate to get in contact!

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Purchase with Vickery

We bought our property with Vickery (so didn't appoint them) but they were honestly the best estate agents we have ever worked with. Everyone we interacted with was efficient, kept us updated on progress regularly and felt like they were working with us to resolve any issues in a pragmatic way.

30 July 2025
Unprompted review

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