Vickery Estate Agents Reviews 748

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge. Many highlight the exceptional customer service, noting that the team goes above and beyond to provide guidance and support throughout the entire process. Reviewers frequently mention the excellent communication and quick response times, which contribute to a smooth and stress-free experience. However, some people were dissatisfied with a lack of communication, reporting unreturned calls and emails from one of the branches, and a poor service experience. Conversely, a few other people also felt that the staff were always helpful and professional, and that the company was well-organized and efficient.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

People report positive experiences with response time, highlighting the excellent, swift, and honest... See more

Customer communications

Customers had positive experiences with contact, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied

Rated 5 out of 5 stars

Thank you so much To Edward at Vickery Estate Agents in Camberley. His support throughout the process has been incredible. I really appreciated his consistent communication and openness about what was... See more

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more


Company details

  1. Estate Agent

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

First Home

We have just brought our first home and Jordan was was beyond fantastic within this process. We ran into quite a few delays (not with the estate agents) and Jordan went above and beyond to try and get the issues solved as soon as possible. His customer service exceeds expectations and is a true asset to Vickery.
Thank you to both Vickery and Jordan.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

House Sale Excellence

We had a tricky house sale but the team at the Camberley office at Vickery, particularly Edward, kept the sale moving. Their customer service and communication was excellent and they went above and beyond to get the sale over the line before Christmas. I would definitely recommend them to anyone who was looking to buy or sell.

5 December 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Mark,

It has been a joy to read your kind words and an equal pleasure to act for you both on the sale! I am delighted to hear you would recommend our services and we wish you every success in the future.

Kindest regards,

Edward Whitaker - Manager

Rated 4 out of 5 stars

Our house sale experience

We didn’t have the most smooth sailing experience of selling our house, a few hurdles got in the way to say the least but by no fault of the estate agents.

Edward at Vickery was supportive, helpful, honest and committed to do the best for us throughout the whole process even with all the twists and turns we were faced with. We felt Edward listened to us and would always give his professional opinion on the next best steps to help us. His hard work towards the end of the sale especially must be credited as he did all he could to get the sale over the line and I believe was just as happy and relieved as us when it did happen.

Thanks again Edward…the stress was all worth it in the end!!

26 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Heather,

Thank you for taking the time to leave myself and the team this comprehensive review, I am very pleased to hear you found us supportive throughout the process. We were all certainly as happy as you were when it all went through!

We wish you all the best in the future.

Warmest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Highly recommend

Vickery were the agents for the first property i bought. Would have to say they were excellent from the beginning. Diligently called every Thursday to update progress. Even when there wasn't much to update with it was appreciated, was good to know someone else was pushing for everything to go through. Edward handled the last few weeks, highly responsive as and when I had questions. Would recommend highly

21 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Alex,

Thank you for leaving myself and the team this excellent five star review! I am extremely pleased to hear you felt regularly informed at all times and would highly recommend our services!

We hope you enjoy your new home!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Selling our House with Vickery

We would like to express our sincere thanks to Vickery Frimley for their outstanding service during the sale of our property. We especially want to recognise Edward, who went above and beyond throughout the entire process. His professionalism, clear communication, and genuine personal touch made a real difference and took so much stress out of the experience.

Nothing was ever too much trouble for Edward—he consistently exceeded our expectations and supported us far more than we could have hoped for. His dedication, warmth, and exceptional attention to detail were truly appreciated.

Thank you, Edward, and the whole Vickery Frimley team, for making the sale of our home such a positive experience. We wouldn’t hesitate to recommend you to anyone looking to buy or sell a property.

19 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Rhys,

It has been a joy to read your thoughts and feedback as to your experience with myself and the team for the sale of your property.

We want to thank you for the opportunity to act for you and for taking the time to leave this review.

We wish you every success in the future!

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

I recently purchased a property through Vickery in Lightwater.

I couldn't have been happier with the service. Ollie, for the initial viewings was great. A big shout out has to go to Toby who went above and beyond to be helpful and make the whole transaction as pleasant and easy as it could be.

Toby pitched everything just right, he wasn't pushy, he had exactly the right balance of communication and contact that you expect and need from a professional. Toby definitely isn't a 'typical Estate Agent' which is actually very high praise indeed!

Toby has a great attitude, is incredibly proactive, helpful and a pleasure to work with. Although Toby was my main contact, everyone I spoke to at Vickery Lightwater during the process were incredibly helpful and efficient.

Having just finished the arduous process of buying a house I'm certainly not thinking about selling however, when the time does come Vickery will absolutely be the first agent I visit.

10 October 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Karen,

Thank you for your lovely words and taking the time to leave this five star review for myself and the team here.

I am delighted to have been able to help you start the next chapter of your life and wish you all the best for the future.

Kindest regards,
Toby Williams - Manager

Rated 5 out of 5 stars

We recently sold our home through…

We recently sold our home through Vickery, and our experience was outstanding from start to finish. We worked closely with Matthew, who was absolutely amazing throughout the whole process. He was understanding, patient, and incredibly helpful nothing was ever too much trouble. Moving home can be very stressful, but Matthew made the transition so much easier for us.

We also had support from Edward, who was equally fantastic. Thanks to the team, our house sold before it even went on the market, and to a very reliable buyer, which gave us real peace of mind.

We can’t thank Matthew and the team at Vickery enough for their professionalism and genuine care. We highly recommend them to anyone looking to sell their home.

13 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Thank you for taking the time to leave myself and Matthew this expansive five star review!

It has been a pleasure to act on your sale and we are delighted that you have found your new home.

If we can be of any further help in the future, please don't hesitate to get in contact.

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

We had a particulary drawn out purchase…

We had a particulary drawn out purchase due to issues up chain.

Matthew kept us informed throughout with a weekly call with updates and then towards the end with daily updates. His tenacity and professionalism was appreciated to get it over the line

4 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Rawlings-Smith,

Thank you for taking the time to leave Matthew this excellent five star review. I am very pleased you found your experience with Matthew to professional and found our weekly updates beneficial.

We hope you enjoy your new home and wish you every success in the future!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Communication is King

I called Vickery to talk through our house requirements and Matthew answered my call. I felt he really understood what we were looking for. Only a couple of weeks later he called me and explained he had the perfect property coming to market. He showed us before it even went on the market and with Matthew's help we got our offer accepted straight away.
His communication throughout the process has been exceptional and when things needed to be done he guided us through it.
I would recommended Vickery as a company and Matthew as an estate agent for anyone looking to buy their home. 10/10 service.

12 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Rosie,

It has been a pleasure to read your feedback as to your experience with Matthew, both with your property search and experience once you had found.

We hope you very much enjoy your new home!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

We have recently purchased a house with…

We have recently purchased a house with Vickery and would definitely consider using them again in the future for our sale (if we ever move). They have been incredibly reliable, professional and helpful throughout what has been quite a difficult transaction. They have always been willing to help in whatever way they can with viewings or with progressing the sale and we have found working with Edward and the rest of the team a pleasure! Seem like an honest group of genuine people - thank you for all your support with everything over the last 6 months.

7 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Leah,

It has been a joy to read the comments you have made in connection to your experience with myself. Albeit, there were a number of hurdles along the way, I am thoroughly pleased we have found you both your new home.

If we can be of any help in the future, please dont hesitate to get in contact.

Warmest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Highly recommend using both Vickery and Solicitors together

I would highly recommend them as they went above and beyond helping me. My dad passed away a few days after he accepted the offer, but nothing was too much for Edward (Camberley office). He kept everything going I had to go through my dad's papers to find some of the information, but Edward was so patient with me while I was trying to find the answers. Every week Edward would phone me with an update even if there was nothing to report. I live in Devon so a couple of times Edward went round my mum and dad's house to report back that everything was alright. I am so pleased we went with them could not fault them in anything they done. We had the solicitor that is attached to Vickery and that was the best decision as they leased with each other and made everything run a lot smoother. Would definitely recommend using both services together. THANK YOU TO EVERYONE

7 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Debbie,

Thank you for taking the time to leave myself and the office this detailed positive review.

It has been a genuine pleasure to act on behalf of yourself and the family. We wish you all every success in the future!

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Know your client!

We reached out to Vickery about a property that we saw on Rightmove and were keen to view, unfortunately it sold before we could book a viewing.

But that is where we spoke to Ethan and the team at Lightwater about our requirements for our first home together.

They asked all the questions you would expect: who, what, where, why, when.

They didn't have anything that suited at that point, but weeks later we received a call to discuss a property that was yet to reach the market but met many of our requirments.

What a property it was, ideal location, dual aspect and a wonderful garden and garage.

Throughout the process, Ethan has been available to us as a sounding board and confident, as we navigate that journey of buying our first home together!

Would highly recommend!

6 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Joseph,

Thank you for taking the time to leave such a positive review. Your comments have been passed onto Ethan who is very happy he has been able to assist you with your search for your first home.

If we can be of any further assistance, please do not hesitate to get in contact.

Kindest regards,
Toby Williams - Manager

Rated 5 out of 5 stars

Exceptional support from Vickery Fleet - Highly Recommend

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friendly, knowledgeable, and always on hand to help with any questions or concerns. Their guidance and reassurance made a real difference, and we felt in safe hands throughout the process. Thank you to the whole team for making this such a positive experience!

4 November 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Kameliya,

Thank you for taking the time to leave a kind review of your recent experience with our team in the Fleet Office. It really has been a pleasure working with you and your family, we wish you all the best in your new property!

Kind Regards,
Jordan Richards - Fleet Office Manager

Rated 5 out of 5 stars

Lewis from the Camberley Branch was amazing!

Lewis from the Camberley Branch was quite simply amazing. He was an absolute pleasure to deal with and was so efficient. He made the whole process so easy with all his helpful advice. I have bought and sold properties through Vickery's for many years and would recommend them very highly. I also liked the all in one package with the solicitors as Lewis always knew what the situation was as they are in the same office. A first class service from start to finish.

31 October 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Sue,

It has been a pleasure reading your kind comments in connection to your experience with Lewis. We pride ourselves on delivering a high quality service and I am pleased to hear your experience with us has been worthy of this review.

We wish you all the best.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Camberley Team

Toby, Edward and the Vickery team have continued to be excellent partners as I purchase my next property. They have stayed on top of the process, answered all the questions I had, and supported a successful completion.

8 October 2025
Unprompted review
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Reply from Vickery Estate Agents

Thank you for taking the time to leave myself, Toby and the team this positive review. We are delighted to have found you your new home and wish you every success in the future!

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Recommendation for Vickery Camberley

I have just completed the sale of my house through Vickery and have nothing but praise for Edward, the Manager, and his team in the Camberley and Frimley offices. Their organisation, efficiency and communication were second to none. All commitments made were carried out and Edward was proactive in communicating with our buyers' solicitors to ensure completion. I can thoroughly recommend Vickery who provide an excellent and professional service.

2 October 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Jenny,

Thank you for taking the time to leave this thoughtful review.

I am very pleased to have assisted with your move. It has been a pleasure have acted for you both and wish you every success in the future.

Kindest regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

I would highly recommend Vickery

I would highly recommend Vickery. Having had a few transactions with them over recent years I have always found all their staff to be a pleasure to deal with…..knowledgeable, efficient, and trustworthy.

Both Edward and Lewis in the Camberley branch were great. As expected we had a few issues to contend with along the way (through no fault of Vickery) and every time they knew what to do and responded or advised accordingly. It meant I could relax and let them deal with everything knowing I was in safe in hands. I was always kept up to date throughout.

The all in one offer for the legal side also simplifies things and removes a lot stress.

I wish all businesses I dealt with were as organised and efficient!

Thank you!!

10 September 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Goodall,

It has been a pleasure to read your wonderful comments as to your experience with myself, Lewis and Specialist Property Lawyers.

It has been a pleasure to act for you once again, myself and the team wish you every success in the future.

Kind regards,

Edward Whitaker - Manager

Rated 5 out of 5 stars

Sale

Good weekly comms, thank you Edward and Matthew at the Frimley office for your professionalism.

22 September 2025
Unprompted review
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Reply from Vickery Estate Agents

Dear Mrs Pickford,

Thank you for taking the time to leave Matthew and myself this review.

It was a pleasure to act for you. Please don't hesitate to get in contact should we be able to be of further help, in the future.

Kind regards,

Edward Whitaker - Manager

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