Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... See more
Company replied
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WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... See more
Company replied
Sorry, i'm buying stuff online & i forgot details from VIDAXL but i'm satisfied with your offer & prices & service 😊 maybe i miss discounts for costumers; i probably bought 7-10 items in 3 years.. yo... See more
All the parts were delivered,yet I had to make one phone call regarding the information of the second package. No traceability was availible so a very kind employee helped me. Regarding th... See more
Company replied
Company details
Written by the company
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contact info
Netherlands
- vidaxl.si
2.9
Average
893 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Well...
Well, nothing especially happened. I order one item, paid for it, it arrived in the promised time and that is all.
And that is exactly what I like. Simple and swift.
7 September 2022
Never again.
Never again.
Every item I ordered is the lowest possible quality imaginable. When returning the process is confusing and they do not even read your message, just plain answer and it even says it is translated from their language, how would they even know what I wrote?
24 August 2022
Reply from vidaXL
Dear customer,
Thank you for taking time to share your experience with us and other customers. Every feedback helps us find areas where we need to improve.
We are sorry to hear that the product you purchased did not meet your expectations and that the return process has not been as smooth as we would like.
We are glad that in the end the matter has been settled and we hope that you we can win back your trust in the future.
All the best!
vidaXL Team
It is wery good online shop
9 September 2022
Returning a big package.
At first I was disappointed with the inox garden doors I received. However, returning the product was very easy. Thank you.
20 September 2022
Jelka Brenholc, Prerad 14
I order "rolo" for Windows and seatesfide with this products and with delivery. Thank you. I know that I order more when need. It's easy with paymant.
6 September 2022
I wait for a refund of VAT (B2B)…
I wait for a refund of VAT (B2B) already from 9.6.2022 and I our correspondence have already 26 emails. All the time they circle around... Actually they confirmed the refund in third email, but still nothing...
9 June 2022
Unprompted review
Reply from vidaXL
Dear Marin Gizdavcic,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
vidaXL
All good,thanks.
5 September 2022
Good sunbed.
1 September 2022
👌Great job guys
1 September 2022
I can praise the quick response and…
I can praise the quick response and friendliness of the employees. I am happy that I was able to return the chairs that I unfortunately ordered wrong without any problems. I will be happy to buy from you again.
1 September 2022
Unprompted review
Quality products and fast service!
30 August 2022
Fats delivery and product as described
30 August 2022
very good service and response times
30 August 2022
The shipment came to late
The shipment came to late! After 7 working days, not 4 as you wrote.
27 August 2022
Reply from vidaXL
Dear Mateja Kalan,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
We return the stuff and no problem
23 August 2022
Everithing ok:-)
22 August 2022
everything went right
22 August 2022
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