Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.5
Average
897 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
So, an absolutely terrible experience. I won an auction 10 days ago, I have confirmation emails, I have bidding records, I have a picture of the product, I have EVERYTHING. Everything is visible on my user account. I’ve sent around 10 emails, I’ve been talking to around 10 different people (Airo, Nair, Neril — I honestly think they’re even making up names just so you give up on the purchase and they can avoid selling the item at the auction price because it wasn’t high enough!).
But no — I still cannot pay for the product I won. TERRIBLE COMPANY, TERRIBLE!
This review is related to vidaXL.de (Germany).
PS. The delivery address is in Germany!
20 May 2026
Unprompted review
Reply from vidaXL
Dear Andrija,
Thank you for your new feedback.
As we advised earlier, for making orders or participating in Auctions, we advise you to do it via vidaXL Hrvatska - www.vidaXL.hr, if the delivery address is in Croatia.
vidaXL is a global online company that operates in many countries in Europe and the world, including Croatia. When you place an order or participate in an auction on another vidaXL website (e.g. vidaXL Hungary, vidaXL Germany), you need to have an address for the delivery in that country and for support, you need to contact the customer service from those countries.
We have also sent you an email, so please check your spam folder just in case.
Thank you once again for your understanding,
Mirela/vidaXL
We had horrible experience with VidaXL
We had horrible experience with VidaXL. My mother ordered a bed frame form VidaXL web page, but the bed frame never arrived. We contacted them via their customer service, but they said the bed frame was delivered on our address couple of days prior which simply cannot be true. Therefore, my mother asked them for the tracking number of the delivery so we can check with the delivery agent if they even recieved the package for delivery, but they didn't respond to our request and we never got the tracking number of our supposedly delivered bed frame.
My suggestion is to stay away from ordering via Vida XL page or you are risking never seeing your purchase or the money again.
27 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your feedback.
Your order was not delivered yet, and we have sent you more details about its delivery to the email address that you used for placing the order. Please check your Inbox and Spam folder just in case.
For all the additional questions, feel free to contact us by replying to our email directly.
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Fast delivery
Fast delivery. Detailed and accurate shipping information.
21 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are pleased to hear that you were satisfied with the fast delivery and the detailed shipping information.
Kind regards,
JC
vidaXL
The wall storage is low quality with unclear instructions
The wall storage is low quality, instructions are unclear, not drawn and not explained well.
It was challenging to built it and think will not buy any more at this web site
5 May 2026
Unprompted review
Reply from vidaXL
Dear Zrinka,
We have contacted you after your feedback with the offer to help, but we did not receive your reply.
If we can do anything for you, please contact us directly at feedback@vidaxl.hr
Thank you for your understanding,
Mirela/vidaXL
Greenhouse and the wind
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well.
This is a great company with an extraordinary service but, if you live in an area prone to stronger winds, be careful about this product: vidaXL Greenhouse with Base Frame Green Aluminium.
1 December 2025
Unprompted review
Reply from vidaXL
Dear Dana,
Thank you very much for the return information.
We are glad that we could help you with the solution to the problem.
For your future inquiries, feel free to contact us directly at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Thank you for the quick response
I had an issue with a product, but it was resolved successfully and quickly.
3 April 2026
Unprompted review
Reply from vidaXL
Dear Vedrana,
We are glad that we could help you with the solution to the problem.
For your future inquiries, feel free to contact us directly at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Order history and tracking is not working
VidaXL is the only webshop I know, where I cannot preview or list my previous orders or track my current order. It is not new issue, the same is a number of years. Probably not worth to mention, but anyway I wrote that.
7 April 2026
Unprompted review
Reply from vidaXL
Dear Mislav,
Thank you for your feedback.
We are sorry that you cannot check your order history on your vidaXL account.
Over the past year, we have communicated extensively regarding your vidaXL account, and we have tried to help you. The IT department has determined that there is no problem when trying to access it from the backend system. We have done everything we can to help you.
We can advise you to possibly create a new vidaXL account.
If you have any questions regarding your order, please feel free to contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that Mirela was able to help you resolve your issue and provided you with a great experience.
Kind regards,
JC
VidaXL
The product is very poor quality
The product is very poor quality and overpriced for what you get. It's like it's made of paper, ridiculous, a waste of money. I wasn't home when my husband installed it, otherwise I would have returned it immediately.
20 March 2026
Unprompted review
Reply from vidaXL
Dear Sandra,
We are glad that we could help with the solution.
For your future questions, feel free to contact us directly at feedback@vidaxl.hr
Kind regards,
Mirela/vidaXL
Website is awfull
Website is awfull, packages are usually broken.
Imagine that: you have to assembly 2.2 meter sofa by yourself. It comes in 60x40 cm box. That wasn't explained on web.
Now imagine the quallity of it.
16 March 2026
Unprompted review
Reply from vidaXL
Dear Tomislav,
We have contacted you via private message after your review, and asked for your order number and your contact email address so that we can establish communication and help you further. Unfortunately, we didn't receive your reply.
If we can help you with anything, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Delivery vas fast
Delivery vas fast. I bought rise bends snd I am wery satisfaed with them
16 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the delivery was fast and that you are very satisfied with your purchase.
Kind regards,
JC
VidaXL
Poor quality, lower than price
I orderd outside blok sofa and i was desapointed. It is poir quality, small for narmal people, so lower that is almost on the floor. I should see, why is price ok!
26 March 2026
Unprompted review
Reply from vidaXL
Dear Monika,
We have contacted you via private message after your review, but unfortunately, we did not receive your reply with the order number and your contact email address.
If we can help with anything, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Bad experience
14 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
We have contacted you via private message after your review, but unfortunately, we did not receive your reply with the order number and your contact email address.
If we can be of any assistance, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
They,re selling quality stuff.
They,re selling quality stuff.
Delivery was on time.
2 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that you are satisfied with the quality of the products and the on-time delivery.
Kind regards,
Elyn
VidaXL
Fast delivery
Fast delivery. Package arrived in great condition. Everything went smoothly.
22 February 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your order was delivered quickly, arrived in great condition, and that everything went smoothly.
Kind regards,
Eula
VidaXL
Excellent and fast service
Excellent and fast service. All items came as described on the webpage.
20 February 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with our fast service and that all items matched the descriptions on our website.
Kind regards,
Eula
VidaXL
Accuracy
Accuracy, precision, information, speed of delivery, polite deliveryman
30 January 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with the accuracy, clear information, delivery speed, and the professionalism of the delivery service.
Kind regards,
Eula
VidaXL
Positive feedback
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three offers in whitch I could keep my product and get coupon or some money refund.I' m thankfull that she solved that very quickly. So even if you are not completely satisfied with the product they always have solutions to fix it.
26 January 2026
Unprompted review
Reply from vidaXL
Dear Katarina,
Thank you very much for sharing your experience and your kind words.
We are glad that we could help you.
Feel free to contact us at feedback@vidaXL.hr should you ever need our help again.
Sincerely,
Mirela/vidaXL
Great comunication
Great comunication, I was updated about everything from the moment I put my order in until the parcel was delivered
13 January 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you appreciated the clear and timely communication throughout the entire ordering and delivery process.
Kind regards,
Eula
VidaXL
Very bad company
Unfortunately, a very bad experience. We ordered the furniture two months ago, and when it finally arrived, the wardrobes were completely damaged. The complaint process was extremely exhausting and time-consuming. Although we had received four boxes, they persistently sent us only one return label. We repeatedly asked for four labels and went back and forth by email for days, as the phone number does not work and it is impossible to reach anyone by phone.
After who knows how long, they finally sent all four labels. We properly handed the packages over to GLS, and then a new waiting period began. After several weeks, they contacted us claiming that they had not received all the packages and demanded proof, threatening that without it they would not issue a refund.
I contacted GLS, who clearly confirmed that all four packages had tracking numbers, were delivered to their location, and were in their warehouse. Only after further back-and-forth, sending evidence and delivery photos (which we had to obtain ourselves), did the communication become harsher, and only then did they decide to refund our money.
All in all: prolonged disputes, poor communication, a low-quality product, and an extremely unprofessional attitude toward the customer. I wouldn’t wish this experience on anyone and would absolutely not recommend this furniture website.
12 January 2026
Unprompted review
Reply from vidaXL
Dear Customer,
We have contacted you several times after your review via email, but unfortunately, we didn't receive your response.
If we can be of any assistance, please contact us at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
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