I wanted over an hour and a half for a doctor never to show up. Took my money snd no refund. Absolute SCAM. Will be taking further action
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See what reviewers are saying
First time using VideoDoc...I hate going to doctors ! I would not hesitate to use this service again. The doctor was such a pleasant, friendly, professional gentleman and put me at ease straight away... See more
Company replied
Interaction was top class. Orientation through site could be a little easier as I found it hard to navigate when sick as attention levels are down. Submitted code request multiple times as their wa... See more
Company replied
VideoDoc App no longer works in Ireland. Shortly after paying for a yearly subscription, the service is now down "for maintenance" for 3 weeks now, with no date from customer service as to when i... See more
Company details
Information provided by various external sources
videoDoc gives you instant access to see a doctor online using your PC or mobile device for a secure video chat. All our doctors on videoDoc.ie or Vhi Online Doctor are registered with the Irish Medical Council or our UK patients using videoDoc.co.uk consult a General Medical Council registered doctor. Our team of doctors are ready to see you Monday - Friday, 10am – 2pm & 4pm - 8pm // Saturday and Sunday, 10 am - 4pm. No need to make an appointment, just log in and see a doctor now. Our service provides treatment and diagnosis for everyday illness, as well as providing a prescription, sick note or A&E referral letter when appropriate. videoDoc allows you see a doctor at a time that suits you, without the need to travel.
Contact info
Carlisle Business Centre, 51 Bracken Road, Sandyford, Dublin, D18 CV48, Dublin, Ireland
- +353 1 907 3400
- info@videodoc.ie
- videodoc.ie
2.0
Poor
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Experience!
Exceptional service and excellent experience. I was seen, diagnosed, prescription sent to my local pharmacy, all within 30 minutes.
The doctor was super efficient but also polite and friendly. I will absolutely be using this service again and I have recommended it to all of my family and friends already!
3 July 2019
Unprompted review
Reply from videoDoc
Hi Kerri,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about videoDoc.
Best wishes,
Gemma
Reply from videoDoc
Hi FL,
Thanks for taking the time to leave a 5-star review. We are delighted to hear you are so happy with your videoDoc experience.
Best wishes,
Gemma
Top class service
Top class service. Saved me going to doctor on holidays. Brilliant 😁
2 July 2019
Unprompted review
Reply from videoDoc
Hi Amy,
Thanks for taking the time to leave such a great review. We are delighted to hear you are so happy with your videoDoc experience.
Best wishes,
Gemma
Brilliant and quick service
Brilliant and quick service, from consultation with the GP to the prescription being faxed to the designated pharmacy.
2 July 2019
Unprompted review
Reply from videoDoc
Hi Patrick,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
Reply from videoDoc
Hi Ryan H,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Very user friendly
Very user friendly, prompt service. Excellent first interaction with videoDoc
2 July 2019
Unprompted review
Reply from videoDoc
Hi Brian,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Was a great experience
Was a great experience, got my call 25 mins after the service closed at 10, really appreciated that.
2 July 2019
Unprompted review
Reply from videoDoc
Hi Paul,
Thank you very much for such a great review! We work really hard to meet expectations like yours, and we love to hear your feedback.
Best wishes,
Gemma
Extremely helpful
The doctor was extremely helpful and diligent and was able to help m out fully and very quickly!
2 July 2019
Unprompted review
Reply from videoDoc
Hi Jayne,
Thank you for your lovely review. We so appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Stress free and easy to use
Stress free and easy to use. Fantastic service that has never let me down! Very kind doctors.
2 July 2019
Unprompted review
Reply from videoDoc
Hi Rebeccah,
Thank you so much for your kind review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
It was very easy to use very happy with…
It was very easy to use very happy with experience
2 July 2019
Unprompted review
Reply from videoDoc
Hi Celine,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
Reply from videoDoc
Hi Michael,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
The video wouldn't work so the doctor…
The video wouldn't work so the doctor rang me but the doctor was very helpful and friendly
2 July 2019
Unprompted review
Reply from videoDoc
Hi Susan,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. We are so glad you liked the service.
Best wishes,
Gemma
The website needs work and the app…
The website needs work and the app doesn't work at all on my Mi Android phone but the service is great and the doc i got was top notch and couldn't have been nicer.
2 July 2019
Unprompted review
Reply from videoDoc
Hi Sean,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. I will forward your comments about the website & issue regarding the app on your Android to our feedback team.
Best wishes,
Andy
Very helpful when I couldn’t get an…off work and an an appointment with my GP
Very helpful when I couldn’t get an appointment with my own doctor. And it was quick and friendly
2 July 2019
Unprompted review
Reply from videoDoc
Hi Lisa,
Thanks for your amazing review. We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Andy
My experience was good and very…
My experience was good and very convenient. However, the only negative is that the PDF consultation report is missing from the email following my appointment.
2 July 2019
Unprompted review
Reply from videoDoc
Hi there,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. We apologize for any inconvenience caused for not receiving your consultation notes. You can view them by going into the app > view previous consultations > click on the recent consultation > View PDF. Alternatively, if you email into info@videodoc.ie one of our team members can get this sent out to you.
Best wishes,
Andy
Excellent service
2 July 2019
Unprompted review
Reply from videoDoc
Hi Michelle,
Thank you for leaving such a positive review, we are delighted to hear that you find the service so beneficial.
Best wishes,
Andy
Quick response no getting the help I…
Quick response no getting the help I needed
1 July 2019
Unprompted review
Reply from videoDoc
Hi Jayne,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about videoDoc.
Best wishes,
Andy
I found the doctor to be helpful
I found the doctor to be helpful. The camera quality was an issue as the doctor could not get a clear view of my knee.
1 July 2019
Unprompted review
Reply from videoDoc
Hi Barry,
Thank you for your review. We are so happy to hear that you had such a positive experience with the doctor. Apologies for the issue with the camera quality. We will log this with our platform support team to have a look into.
Best wishes,
Andy
Reply from videoDoc
Hi Sean,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Andy
Great service quick and easy to use.
1 July 2019
Unprompted review
Reply from videoDoc
Hi Leah,
Thank you for your lovely review. We so appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Andy
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