After waiting 6 weeks for my order and a few emails sent, Viktorias finally got back to me. It turned out it was lost in the local postoffice. They sent me a free replacement within a few days. I'm ha... See more
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Review summary
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it looks very good in the pictures but in the reality is a poor product with cheap looking and unpolished. the shipping was very very long wait time as well.
Company replied
Company details
Written by the company
Jewelry that keeps your dearest people & moments close. 100k+ Happy Customers. ♡
Contact info
598 Fifth Avenue, NY 10036, New York, United States
- info@viktorias.com
- viktorias.com
2.4
Poor
903 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Update
Update - items arrived but it took a lot of chasing emails and the items arrived 3 weeks later than expected. Tracking number was not active with the courier for a period of approx 2 weeks. Just a heads up that in busy festive gift giving seasons it will take longer than the supplier initially states on their website. Allow plenty of time for the order to be delivered. The items were of good quality and arrived in gift boxes but these also need to be ordered.
Placed an order and have had no communication regarding delivery and no updates. I now wish to cancel the order due to the lack of customer service and the fact that the order clearly has not been dispatched and obviously there is no intention of you making the shipment. I am reporting you to trading standards as I believe this is a scam. Order number VK73423.
10 December 2025
Unprompted review
Reply from Viktorias
Hi Marie,
We’re truly sorry for the lack of communication — that’s not the experience we want anyone to have, and we understand why you’d feel frustrated.
We can confirm we’ve sent you an email from info@viktorias.com regarding order VK73423. Please check your inbox (and spam/junk folder) and reply directly to that message so we can resolve this immediately.
If you still want to cancel, just confirm in your reply and we’ll arrange the cancellation/refund (provided the order hasn’t already been dispatched).
Sincerely,
Viktorias
Help from customer services
I was Totally losing faith with Viktorias, ordered a hug ring for my wife on nov 29th , royal mail tracking sid they were expecting it on nov 30th. 10 days later they have not received it or an update, nor have i. Have emailed 3 times
asking for an update and had no
reply.
Following contact via trustpilot they have now resolved the issue, my order has been delivered and i have been given a refund for my inconvenience
29 November 2025
Unprompted review
Reply from Viktorias
Hi Michael,
We’re really sorry for the experience you’ve had — especially when this was meant as a Hug Ring gift for your wife and you’ve been left without any real update. We completely understand why you’re losing faith when Royal Mail has been “expecting” the parcel since 30 November and your emails haven’t been answered.
Right now we’re facing extremely high demand around Christmas, which has unfortunately caused both shipping delays and slower replies than usual. That’s an explanation, but not an excuse — after 10 days and three emails, you absolutely should have had a clear answer from us.
To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). As soon as you reply there, we’ll:
- look up your order immediately,
- check the latest status with Royal Mail and your tracking, and
- either confirm delivery progress or help you cancel and arrange a refund if you’d rather not wait.
Please don’t worry — we will 100% resolve this with you once we have your details.
Sincerely,
Viktorias
No contact customer service
update 7 januar 2026:
i chanched my rating because victorias came with a solution for not being in time and delivering the right ring. the refunded my total ammount so i can go shopping with my daughter for a new ring. They made excuses that they went viral and therfore couldnt keep the prommise of delivering in time. so it took a while but they came with a solution. therfore i chanched my rating from 1 star into three stars
Update 24 december:
Yes, I got a ring !! But it didnt have the inscription and it wasnt in a giftbox as prommised. Because it was on so short notice i had to give the ring with a story atached , that i would go to a regular jewelery shop after christmas to find her another nice ring as birthday present (with inscription). Im very dissapointed in viktorias especialy because they promissed it would be soulved 100% before her birthday. Please just refund the payment and i will go to another shop with that money.
Update 21 december
Despite the mail that they would solve it for 100 % still no answer.... i understand that every shop is busy but don't make promises you can't keep..... I'll recommend to stop your shop if you are to busy to deliver. I'm waiting since the end of November now. Don't order till they solved there problems !!!!
I cant get in contact about my delivery. Just autoreply that the small team is busy. I ordered the ring for my daughters 18th birthday on the 27th of December but nothing yet. Ordered 26th of November. Why don't they answer my mail
10 December 2025
Unprompted review
Reply from Viktorias
Hi,
We’re really sorry for your experience — especially since this ring was meant as a special gift for your daughter’s 18th birthday. When you’ve ordered on 26th of November and only receive an automatic “we’re busy” reply, it’s completely understandable to be frustrated and worried. This is not the level of service we want to provide.
Right now we’re facing extremely high demand, which has unfortunately made our response times much slower than usual. That’s an explanation, but not an excuse — you should absolutely have received a proper, personal update by now.
To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). Once you reply there, we’ll:
- look up your order immediately,
- check the latest shipping status and timing, and
- either confirm the delivery progress or help you with a solution (including refund) if you prefer not to wait any longer.
Please don’t worry — we will 100% resolve this with you once we have your details.
Sincerely,
Viktorias
Order never delivered
I have placed an order on November 27th. As of December 1st, the order is on the same status (order ready). I have tried to reach the customer service more than once (through email since there is no other way) and I receive an automatic response. And there is no way to cancel my order. So, stay away...
The order finally was received today. 2 rings, 2 gift boxes, 1 only small bag for the ring and 1 only card with all the story of the ring...
25 November 2025
Unprompted review
Reply from Viktorias
Hi Eri,
We’re really sorry for this experience — especially seeing your order stuck on “order ready” since 1 December and only receiving automatic replies when you try to contact us. We completely understand why that makes you want to stay away, and we’re genuinely sorry our service has felt this unhelpful.
Right now we’re facing extremely high demand, which has unfortunately made our response times slower than usual and delayed some shipments. That’s an explanation, but not an excuse — you should absolutely have received a proper, personal update and a clear option to cancel if you no longer wish to wait.
To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). Once you reply there, we’ll:
- look up your order immediately,
- confirm the exact shipping status, and
- either get it moving with clear tracking or help you cancel and arrange a refund if that’s what you prefer.
Please don’t worry — we will 100% resolve this with you once we have your details.
Sincerely,
Viktorias
For the order #VK75378
For the order #VK75378 , i received the order, and everything was fine. The only problem was the delay and the communication. But I received the final product in a pretty good package.
9 December 2025
Unprompted review
Reply from Viktorias
Hi Μάρκος,
We’re really sorry for the experience you’ve had with order #VK75378 — especially when you’ve written 4–5 emails just to correct an address mistake and haven’t heard back for days. We completely understand how frustrating and worrying that is, and it’s not the service we want to provide.
Right now we’re facing extremely high demand, which has unfortunately delayed our replies, but that’s an explanation, not an excuse — your address change should have been handled quickly and clearly.
We’ve now sent you an email from info@viktorias.com
so we can:
- confirm the correct address with you, and
- make sure your order is either redirected/updated before shipping or, if that’s no longer possible, find the best solution together (reshipment or refund, depending on the situation).
Please also check your spam/junk folder in case our message landed there. We will 100% resolve this with you directly in that email thread.
Sincerely,
Viktorias
Order #VK79976 | Poor response time
I have placed an Order #VK79976 on 5th Dec’25 and it says the order is confirmed. I have tried writing emails to the team and got an email that their mailbox is full. I even sent a message and have not got any response. The review is subjected to change if I get a response from the team.
5 December 2025
Unprompted review
Reply from Viktorias
Hi Ajay,
Thank you for sharing your experience — and for letting us know that your review is subject to change. We really appreciate that.
We’re truly sorry for the poor response time so far. When you’ve placed order #VK79976 on 5th Dec ’25, only see “order confirmed,” and then get a “mailbox full” error when trying to contact us, it feels understandably worrying and unprofessional. That’s absolutely not the experience we want to give.
We’re currently facing extremely high demand, which has unfortunately caused issues with our email inbox and led to slower replies than usual. It’s an explanation, but not an excuse — you should still have received a proper, personal update.
To move things forward, we’ve now sent you an email from info@viktorias.com so we can:
- confirm the exact status of order #VK79976, and
- give you a clear update on preparation and shipping.
Please also check your spam/junk folder in case our message landed there. We’ll do our best to make sure your experience from here on is much smoother than the start.
Sincerely,
Viktorias
This may be a scam!!
Hello,
Please look up my order VK75555 from 30/11-2025 and let me know when I will receive it.
If I do not hear from you within 24 hours, I will cancel my order and contact my bank to stop the payment. This is the second message I am sending without receiving any reply, and I am beginning to believe that this may be a scam.
Later I Got 50% refund for 5 stars
30 November 2025
Unprompted review
Reply from Viktorias
Hi Søren,
Thank you for sharing the full story of your experience with order VK75555.
We’re really sorry that your first messages went unanswered and that you were left worrying this might be a scam — that’s absolutely not how we want anyone to feel after ordering from us. With the combination of delayed updates and our inbox issues, we completely understand why you reached that conclusion at first.
We’re glad that we were able to get back to you, resolve the situation, and arrange a 50% refund as a goodwill gesture after the delay and concern. Our intention with this was to apologise in a concrete way for the stress and lack of communication — not to pressure you into any particular rating.
Thank you again for your patience and for giving us the chance to make things right. If you ever need anything else in the future, you’re always welcome to reach out to us at info@viktorias.com.
Sincerely,
Viktorias
Order #VK77486
Order : #VK77486
Ordered ring on 02/12/25 was told it had been shipped but when tracked it says nothing with no reply from emails.
UPDATE: parcel arrived a few days ago, so like many other people on here. It’s a busy time of year but is not a scam. Offered 50% refund as goodwill gesture.
2 December 2025
Unprompted review
Reply from Viktorias
Hi Kris,
Thank you so much for coming back to update your review — we really appreciate it. 🤍
We’re glad to hear that your parcel has arrived and that everything worked out in the end, even though the tracking and lack of replies along the way understandably made you worry it might be a scam. You’re absolutely right: this time of year is extremely busy for us, but that shouldn’t mean you’re left without clear communication. That part is on us, and we’re sorry for the stress it caused.
We’re happy we could connect with you, get your ring delivered, and offer a 50% refund as a goodwill gesture. We hope the ring itself now feels worth the wait. If you ever need anything in the future, you’re always welcome to reach out.
Sincerely,
Viktorias
Wonderful ring
I ordered a ring 1 week ago. Took them 4 weekdays to send it (according to order information). Totally understand its busy due to holiday season.
I'm so happy it arrived before christmas as this was a gift! And the ring is so beautiful!
9 December 2025
Unprompted review
Reply from Viktorias
Hi Kristine,
Thank you so much for your review.
We really appreciate your patience during the holiday rush, and we’re so happy to hear the ring arrived before Christmas — especially since it was a gift. It means a lot to know you find it so beautiful.
Don't hesitate to reach out if you have any questions. Wishing you a wonderful day.
Sincerely,
Viktorias
I ordered a hug ring on 26/11/25 ref VK 67867
Edited 11/12 I’ve received my hug ring. It’s exactly as described! I changed my review from 1 star to 4 stars as the response I did get from the Company was very informative! Unfortunately I had to buy another item for a present so I will be returning the hug ring!
Hopefully this gets processed in a timely fashion?
I ordered a hug ring on 26/11/25 ref: no delivery as at 8/12, I contacted them to look into delay and confirm item would be here before Christmas!
My email was bounced back saying the companies email was full ! That is worrying to me!
26 November 2025
Unprompted review
Reply from Viktorias
Hi Scott,
Thank you for updating your review.
I’m glad to hear your Hug Ring arrived and was exactly as described — and I really appreciate you changing your rating based on the informative response you received.
I’m also sorry you had to buy another gift in the meantime. We’ll make sure your return is handled smoothly and as quickly as possible. If you haven’t already, please reply to the email thread from info@viktorias.com (or send us a message there) with your order reference VK67867, and our team will guide you through the return steps right away.
Sincerely,
Viktorias
I am extremely disappointed with my…
I am extremely disappointed with my experience so far.
I placed my order Order #VK77743 on December 2nd, and it has now been more than a week without any update regarding shipping.
I have sent multiple emails with important questions about the packaging and the card I requested, but I have not received any reply. My last attempt to contact customer service was even rejected because their email inbox was full, which is very unprofessional for any company.
All I am asking for is a simple update on whether my order has been prepared and when it will be shipped. The complete lack of communication has caused a lot of stress and frustration.
I hope someone from the Viktorias team will finally see this review and provide a proper update on my order.
2 December 2025
Unprompted review
Reply from Viktorias
Hi Bilal,
We’re truly sorry for your experience so far — especially given that order #VK77743 includes important details about packaging and the card you requested. When you’ve been waiting since December 2nd, received no real update, and even had an email bounce because our inbox was full, it’s completely understandable that you’re stressed and disappointed. This is not how we want to treat anyone.
Right now we’re facing extremely high demand, which unfortunately has caused issues with our email inbox and slowed down replies. That’s an explanation, not an excuse — you absolutely should have received a clear, personal update on whether your order is prepared and when it will ship.
To move things forward, we’ve now sent you an email from info@viktorias.com regarding order #VK77743, so we can:
- confirm the exact status of your order,
- double-check your packaging and card message requests, and
- give you a clear timeframe for shipping.
Please also check your spam/junk folder in case our message landed there. We’ll make sure this is 100% resolved with you directly in that email thread.
Sincerely,
Viktorias
I ordered a ring on 24th November and…
I ordered a ring on 24th November and have not heard anything from them. I’ve sent numerous emails and got no response but yet they have time to answer questions on Facebook. They say they are extremely busy but then why take on extra work and then not even answer emails. I’ve given them until the end of the week to respond and if I don’t get a reply I’ll cancel my order. Very unprofessional in my opinion.I had to open a dispute via PayPal and they got my money back. Company send me an email saying if I change my rating on trust pilot they will send a free ring so I advise anyone that ordered from this company and haven’t received your item to leave a bad review here or on other media platforms and then they will contact you. Absolute pathetic sham of a company and I’d advise to stay well clear and buy from a reputable seller.
8 December 2025
Unprompted review
Reply from Viktorias
Hi,
We’re truly sorry for the lack of communication — and we completely understand why this feels unprofessional and frustrating. You’re right to expect a clear response when you’ve emailed multiple times.
To help immediately, we’ve sent you a request via Trustpilot for your order details (order number or the email used at checkout) so we can locate your order from 24 November and give you a concrete update right away.
Don’t worry — we will 100% resolve this with you. If you’d prefer to cancel, just reply to the Trustpilot request with your details and we’ll process the cancellation/refund in line with your request.
Sincerely,
Viktorias
No pouches provided for three pieces of…
No pouches provided for three pieces of jewelry that are three gifts. I was initially disappointed but I did have the possibility of ordering boxes for the gifts, so it was my fault! I want to add that the rings are beautiful and most of all, customer service is excellent! They answer to every single question you have! Worth ordering from them!
6 December 2025
Unprompted review
Reply from Viktorias
Hi Maria,
Thank you so much for coming back to update your review — we truly appreciate it. 🤍
We’re really happy to hear you love the rings and that our customer service could help with all your questions.
If you ever need anything else (gift packaging, sizing help, or anything at all), we’re always here for you.
Sincerely,
Viktorias
Ordered a hug ring 1 week ago and still…
*** editing again due to no sign of ring being sent yet***
Despite been given a tracking number for Royal Mail, the tracking says that Royal Mail have been informed the sender has sent the parcel but has been stuck on that since 1st December. Where does the product come from? I’m starting to think it won’t arrive for Christmas despite ordering in November. Please can this be looked up to see where the product is currently?
This is an edited review as Viktorias have been in touch with the tracking number and offered a 50 percent refund. Once I receive these ring and refund, I will update to 5 stars.
Ordered a hug ring 1 week ago and still have not had it dispatched. When might it be dispatched? I have emailed twice and had the same automatic reply. It isn’t filling me with confidence after viewing these reviews. Please could someone get in contact with me over the order? Order #VK75612
5 December 2025
Unprompted review
Reply from Viktorias
Hi,
Thank you for updating your review — we really appreciate it. 🤍
We can confirm we’ve been in touch and have provided your tracking details for order #VK75612, and we’ve also offered a 50% refund as a goodwill gesture for the delay.
As soon as the parcel is delivered and the refund is completed, everything will be fully resolved. If you have any questions in the meantime, please reply directly to our email from info@viktorias.com and we’ll help right away.
Sincerely,
Viktorias
Cheap and easy
It’s cheap and easy. The only downside has been the long waiting time because of high demand, but they have promised that my items will be sent. They also gave me one product for free. I am currently waiting on my tracking and for the orders to be shipped, and hopefully everything arrives soon.
30 November 2025
Unprompted review
Reply from Viktorias
Hi Omar,
Thank you for sharing your experience — we really appreciate your patience and understanding. 🤍
We’re sorry again about the longer waiting time during the high-demand period, but we’re glad we could make it right by including an extra product for you.
We’ve noted that you’re currently waiting for your tracking and dispatch updates. If you reply to our email from info@viktorias.com with your order number(s), we’ll make sure you get the latest shipping status and tracking as soon as it’s available.
Sincerely,
Viktorias
Update on my order made on 1 Dec with Customer Support Replies
An update on previous unsatisfication
The customer support reached out to me and provided updates on my order. I understood that they are currently under huge pressure due to the large number of orders. Also, they are still willing and happy to help to fulfill my order. Hence, I would like to give them another chance to satisfy my order.
If no shippment was placed or received before the end of 2025, I will be update my comment and rating.
Previous comment
No updates regarding my order made on 1 Dec 2025 (Order No. #VS1724). Emailed, sent Instagram Message and sent enquiry through its Website.
Please could you update my order status. If no order could not be processed, please proceed with cancellation.
1 December 2025
Unprompted review
Reply from Viktorias
Hi Emily,
Thank you for taking the time to update your review — we really appreciate you giving us the chance to make this right. 🤍
We’re glad our customer support has been able to reach you and provide updates on order #VS1724. We’re currently under unusually high pressure due to the seasonal rush, but we remain fully committed to helping you and ensuring your order is fulfilled as promised.
If you have any further questions or need anything at all in the meantime, please reply directly to our email from info@viktorias.com so we can assist you as quickly as possible.
Sincerely,
Viktorias
Scam
Updated on 10 Dec:
Received emails from Viktorias to ask for amending my comments and rating before sending the goods and refund. It is ridiculous to make it before the case is settled. If it is a SCAM, it would just letting more people being suffered.
The rating and comments could be considered to update after the case is settled in a proper way.
Last comment on 5 Dec:
I am writing to express my extreme dissatisfaction and concern regarding an order #VS1430 placed on your online shop on November 1, 2025.
The order was including a Solid Gold Ring, costing over USD 600. Despite the significant value of this purchase, I have not received any communication regarding the delivery schedule.
Since the date of purchase, I have sent multiple emails to your customer service team (on Nov 7, Nov 11, Nov 13, Nov 16), but I have received absolutely no feedback or reply. This complete lack of communication is unacceptable and has led me to suspect that this may be an online shopping scam.
I require an immediate and comprehensive update on the status of my order, including a confirmed delivery date or a full refund.
I demand a reply to this email by the end of the day, Monday, December 8, 2025.
Please be advised that due to the non-delivery of the item and the complete radio silence from your company, I have already begun the process of seeking legal assistance and will be escalating this matter to the relevant Swedish authorities for investigation.
Failure to provide a satisfactory resolution and status update by the specified deadline of December 8, 2025, will result in the immediate formal filing of a complaint with the Swedish consumer protection and law enforcement agencies.
I expect your prompt attention to this urgent matter.
1 November 2025
Unprompted review
Reply from Viktorias
Hello,
We’re truly sorry for the lack of communication you’ve experienced regarding order #VS1430 — especially given the value of your purchase. We completely understand how concerning and unacceptable this feels, and we sincerely apologize for the stress and frustration this has caused. This is not the experience we want any customer to have.
At the moment, we’re facing extremely high demand (especially due to Christmas), and while we’re working hard to respond to every customer as quickly as possible, your emails should not have gone unanswered.
To move this forward immediately, we have now sent you an email from info@viktorias.com to confirm the status of your order and the next steps. Please also check your spam/junk folder in case our message landed there.
Please don’t worry — we will 100% resolve this matter with you. If you prefer, we can either:
- confirm the delivery status and provide a clear delivery timeline, or
- arrange a full refund if you no longer wish to wait.
Thank you for your patience, and again, we’re genuinely sorry for the experience so far.
Sincerely,
Viktorias
Ordered Gold hug ring order VK65463
Amazing back up Customer service, I was concerned my order may not arrive in time, Contacted by email and resolved. Would definitely use this company again.
24 November 2025
Unprompted review
Reply from Viktorias
Hi Jane,
Thank you so much for taking the time to share this! We’re really happy we could help and get everything resolved in time — and we truly appreciate your patience and trust. 🤍
We hope you (or the lucky recipient!) absolutely love the Hug Ring. If you ever need anything at all, we’re always here for you.
Sincerely,
Viktorias
SCAM!
I placed an order and still did not receive it. I also wrote an email but so far no answer back. I think this website is a complete scam! Very bad service!
4 December 2025
Unprompted review
Reply from Viktorias
Hi Claudio,
We’re truly sorry for the delay and for the lack of response — we completely understand why this would feel frustrating and concerning. This is not the experience we want any customer to have.
Right now we’re experiencing extremely high demand due to Christmas, and while we’re working through messages as fast as possible, you should not have been left without an update. To help immediately, we’ve sent you an email from info@viktorias.com so we can locate your order and resolve this properly. Please also check your spam/junk folder in case our message landed there.
Don’t worry — we will sort this out with you, either by confirming the delivery status with a clear update or arranging a solution if something has gone wrong.
Sincerely,
Viktorias
Have placed an order
Have placed an order for a hug ring order no #VK69487 i have emailed and messaged on other media sources but just get a standard reply all the same messages beginning to believe this is a scam
4 December 2025
Unprompted review
Reply from Viktorias
Hi Kevin,
We’re truly sorry for the lack of a proper reply — and we completely understand why receiving only standard auto-responses would make you feel concerned. That’s not the experience we want any customer to have.
Right now we’re experiencing extremely high demand due to Christmas, and we’re working through messages as fast as possible, but you should absolutely receive a real update on your order. We’ve sent you an email from info@viktorias.com regarding order #VK69487 so we can locate it and provide a clear status (including dispatch/tracking details if it has shipped). Please also check your spam/junk folder just in case.
Don’t worry — we will 100% resolve this for you. If you’d rather cancel instead of waiting, just reply to our email and we’ll help right away.
Sincerely,
Viktorias
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