After waiting 6 weeks for my order and a few emails sent, Viktorias finally got back to me. It turned out it was lost in the local postoffice. They sent me a free replacement within a few days. I'm ha... See more
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Review summary
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it looks very good in the pictures but in the reality is a poor product with cheap looking and unpolished. the shipping was very very long wait time as well.
Company replied
Company details
Written by the company
Jewelry that keeps your dearest people & moments close. 100k+ Happy Customers. ♡
Contact info
598 Fifth Avenue, NY 10036, New York, United States
- info@viktorias.com
- viktorias.com
2.4
Poor
903 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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Order #VK71455
Edit: Company has been in touch to offer replacement and will send out shortly.
Emailed twice and sent a message on social media, no response in a week. I urgently need to correct the shipping address.
27 November 2025
Unprompted review
Reply from Viktorias
Hi Keith,
We’re genuinely sorry for the lack of response — and we completely understand how stressful it is when you need to correct a shipping address urgently. This is not the experience we want for any customer, and we’re sorry we’ve made you feel uncertain.
We’re currently experiencing extremely high demand due to Christmas, which has caused longer reply times than usual. That said, you should never be left without a clear update. We’ve now sent you an email from info@viktorias.com regarding order #VK71455 so we can fix this for you as quickly as possible. Please also check your spam/junk folder in case it landed there.
Don’t worry — we will 100% resolve this. If the parcel hasn’t been processed yet, we’ll update the address immediately. If it has already been dispatched, we’ll help you with the best possible solution right away.
Sincerely,
Viktorias
Scam site dont buy from them
I have ordered a Hug Ring from them because all the ads on socials. They were active on facebook cuz i saw a comment that said 2days ago. I have written maybe 10 emails? No f*ckin answer nothing i didnt get anything of my order just the money taken obvy. I belive its gonna be a SCAM SITE so watch out. I think all the other reviews or comments are bots and they scammin real people.
Order #VK73226 would like my ring shipped or a refund
Update: They emailed me if i change my review to a higher rating they send back 50%of the amount paid and still ship out the ring. We’ll see. If so then i will uodate to an 5
Update 2: Goong back to 1 star. First of all they didnt refund, 2nd tracking says my package was delivered today but i didnt get nothing. The ring maybe lost or idk but still no replies (although they responded 2 of my emails till i changed the review. Nothing now…)
29 November 2025
Unprompted review
Reply from Viktorias
Hi Bence,
We’re truly sorry for the experience you’ve had — and especially for the complete lack of a real reply after you’ve reached out multiple times. We completely understand how alarming that feels, and we’re very sorry for the frustration this has caused. This is not the service we want to provide.
Right now we’re experiencing extremely high demand due to Christmas, which has unfortunately caused longer response times than normal. That said, you should never feel ignored. We’ve now sent you an email from info@viktorias.com regarding order #VK73226 so we can resolve this immediately. Please also check your spam/junk folder in case our message landed there.
Don’t worry — we will 100% sort this out. We can either:
- confirm the shipping status and get your Hug Ring dispatched/shipping details to you, or
- arrange a full refund if you prefer not to wait.
Sincerely,
Viktorias
Ordered a hug ring with express…
Ordered a hug ring with express delivery and said it was dispatched on Sunday. It is now Tuesday and there’s been no update on the tracking and I need the gift by Saturday. No response to my email or instagram DM as well. Incredibly disappointed.
Order #VK67532 i would like a refund please.
26 November 2025
Unprompted review
Reply from Viktorias
Hi Ross,
We’re truly sorry for the disappointment and for the lack of response — especially since you paid for express delivery and need this as a gift by Saturday. We completely understand how stressful that is, and this is not the experience we want you to have.
We’re currently experiencing extremely high demand due to Christmas, which has caused longer reply times than normal, but you should absolutely have received a clear update. We’ve now sent you an email from info@viktorias.com regarding order #VK67532 so we can handle your request immediately. Please also check your spam/junk folder in case it landed there.
As requested, we can arrange a refund for you right away. If you’d prefer, we can also confirm the latest shipping/tracking status first so you can decide with full information — just reply to our email with your preference.
Sincerely,
Viktorias
My order number #VK71131
My order number #VK71131
This is an updated review. Unfortunately there has been delay in reverting my cancellation emal.
And they have promised me for full refund via email.
Currently I am waiting for my refund amount and giving 4*, once I get my refund back I will update to 5*.
28 November 2025
Unprompted review
Reply from Viktorias
Hi Aakash,
Thank you so much for updating your review and for your patience with us. 🤍
We’re really sorry again for the delay you experienced with the cancellation, but we’re glad that your full refund for order #VK71131 has now been completed and that you’ve received the refund confirmation by email.
We truly appreciate you giving us another chance and sharing an honest follow-up here. If you ever have any questions in the future or need help with anything else, you’re always welcome to reach out to us.
Sincerely,
Viktorias
SCAMMERS
PLEASE DO NOT TRUST THIS COMPANY THEY ARE SCAM!
This is an update to my previous reviews based on my experience between ordering €396 of goods on the 29th October 2025 and today 14th January 2026. Order No VK60800
To date I have not received the goods although they have promised me several times they are on the way, in contradiction to one email that informed me that they could not fulfill the order. They have offered me incentives to increase my Trust pilot rating! And have promised me a full refund, which I accepted but the money has not been forthcoming. This company is a scam, I am still seeing ads on FB and Instagram with lots of nice comments, which are probably fake but in the end they steal your money. Also beware I believe that they may also trade under various names so be vigilant!
1 December 2025
Unprompted review
Reply from Viktorias
Hi Simon,
We’re really sorry to read about your experience and completely understand your frustration, especially given the amount you’ve spent and the lack of clear updates so far. This is absolutely not the level of service we want to provide.
We’ve now sent you a request via Trustpilot for your order information so we can locate your parcel, clarify what’s happened with the tracking, and make this right for you as quickly as possible.
Just to clarify as well: Viktorias is an independent Swedish brand and we’re not associated with Temu or similar marketplaces. Your pieces are made and quality-checked specifically for our store, and you should always expect professional support from us when something goes wrong.
As soon as we receive your details through Trustpilot, we’ll prioritise your case and work on a solution right away. Thank you for bringing this to our attention and for your patience while we fix this.
Sincerely,
Viktorias
Viktorias jewelery Scam
I ordered a hig ring and some ear rings and have not recieved nor had any correspondence on from the email support options. I believed I have been scammed.
However due to high demand, they eventually pulled through and delivered and also offered to fully refund the purchase. Overall, although a slow process, they really did come through and deliver the product
Order #VK63419
21 November 2025
Unprompted review
Reply from Viktorias
Hi Richard,
We’re truly sorry for the worry and frustration this has caused you – that’s absolutely not the experience we want for anyone who orders from us.
We’ve just sent you an email from info@viktorias.com regarding your order #VK63419 so we can look into what happened and resolve this for you as quickly as possible. Please have a look in your inbox (and spam/junk folder, just in case) and reply there so we can help you right away.
Thank you for giving us the chance to make this right. 🤍
Sincerely,
Viktorias
A Ring That Never Arrived and Support That Never Cared
I ordered a ring over a month ago and it still hasn’t arrived. The support team (bunch of china bots) keeps repeating the same scripted lines about “high demand” and how they’re “trying their best,” but that’s simply not true. They show no real interest in resolving the issue and clearly don’t care about the customer. If you value your money, don’t waste it here. You’d honestly be better off donating it to a shelter for homeless dogs. Really terrible experience and I absolutely not recommend it.
UPDATE: Of course Viktorias replied to my review lieng how they care, last time they did the same, and you know what, nothing changed.... No ring, no money and ignored messages.
24 October 2025
Unprompted review
Reply from Viktorias
Hi Jon,
We’re truly sorry to read about your experience – this is absolutely not how we want anyone to feel after ordering from us, and we completely understand your frustration that your ring still hasn’t arrived after more than a month.
We also want to sincerely apologise if our previous replies felt repetitive or scripted. That’s on us. You deserve clear, personal updates and a real solution, not just standard phrases.
To help you as quickly as possible, we’ve now sent you a request via Trustpilot asking for your order number. As soon as we receive it, we’ll investigate what went wrong with the delivery and make things right for you as fast as we can – whether that means reshipping your order or arranging another suitable solution.
Thank you for bringing this to our attention and giving us the chance to fix it.
Sincerely,
Viktorias
No reply， no sending orders
I ordered the ring, but no orders were sent. I emailed, and I haven't gotten a response. I really need the ring urgently. #VK69162
Now i get things sort it, they are being helpful.
27 November 2025
Unprompted review
Reply from Viktorias
Hi Benjamin,
Thank you so much for updating your review — we really appreciate you giving us the chance to sort things out. We’re glad to hear everything is now resolved and that our team has been able to help with your order #VK69162, especially since you needed the ring urgently.
If you ever need anything else, just reach out to us at info@viktorias.com and we’ll be happy to help. 🤍
Sincerely,
Viktorias
Customer service 5 stars plus!
One last update: The bracelet is indeed beautiful, so the 5 star i gave to the customer service apply to the product aswell!!
I want to update my review cause in the last couple of days L. from the customer service really took care of my case, taking the time to reply to my questions and reassuring me about the armband for my wife.
5 stars are deserved for the customer service and friendly handling of my order. now i am pretty sure the armaband itself will deserve the same amount of stars.
Thanks again L. for your help.
27 November 2025
Unprompted review
Reply from Viktorias
Hi there,
Thank you so much for updating your review — that really means a lot to us. We’re very happy to hear that our customer service team could take good care of your case, answer all your questions and reassure you about the bracelet for your wife.
Feedback like this truly makes our day. We hope your wife loves the bracelet just as much as you enjoyed the service. If you ever need anything else, we’re always here to help. 🤍
Sincerely,
Viktorias
VERY GOOD CRAFTMANSHIP
VERY GOOD CRAFTMANSHIP, VERY NICE LOOKING. EXCELLENT QUALITY.
25 November 2025
Unprompted review
Reply from Viktorias
Hi Juan,
Thank you so much for your review!
We’re truly happy to hear you loved the craftsmanship, look, and quality. It means a lot to us, and we hope you enjoy your piece for a long time to come.
Thank you for choosing Viktorias! 🤍
Sincerely,
Viktorias
Thanks for your service …
Finally communication was good be with generous compensation. Thanks
24 November 2025
Unprompted review
Reply from Viktorias
Hi Jochem,
Thank you so much for updating your review. We’re really glad we could get the communication back on track and make things right for you. Thank you for your patience throughout — if you ever need anything else, we’re here to help. 🤍
Sincerely,
Viktorias
I Love You necklace
I received the necklace after 2 weeks. It was shipped from China. The necklace is beautiful and exactly as described.
24 November 2025
Unprompted review
Reply from Viktorias
Hi Long,
Thank you so much for your review and for your patience while your necklace was on its way.
We’re really happy to hear that you love your “I Love You” necklace and that it matches what you expected. If you ever need anything or have any questions, we’re always here to help. 🤍
Sincerely,
Viktorias
No answers
Initially had issues with communication and order tracking (order #VK61008), but the support team reached out and resolved everything excellently. They offered a full refund AND to send the item for free, which shows they truly care about customer satisfaction. Great recovery from the support team - now I can recommend them.
1 November 2025
Unprompted review
Reply from Viktorias
Hi Eugene,
Thank you so much for updating your review and for giving us the chance to make things right! We’re glad to hear that everything was resolved to your satisfaction and that our solution helped restore your confidence in us.
Your recommendation means a lot to our small team. If you ever need anything else or have any questions about your order, we’re always here to help. 🤍
Sincerely,
Viktorias
My experience with purchasing from Viktorias
I ordered a necklace from Viktorias with the engraving “I love you” along with a gift box. I placed my order on November 10th. After ordering, I contacted customer support several times — three times via the website and twice by email. The store states that their managers reply within 24 hours. In my case, this was not true. I waited 8 days without any response, and only on the 9th day did I decide to leave a review.
As soon as my one-star review appeared, I received an immediate response. Viktorias offered a so-called “gesture of goodwill”: a full refund while still sending the order to me as a gift, on the condition that I change my review. Believing the company genuinely wanted to fix the situation, I agreed.
Unfortunately, communication issues continued. When I later contacted Viktorias again regarding the “gift,” I was ignored once more. After changing my review back to one star, I again received a very fast response and the requested information. I updated my review yet again, hoping the situation had finally been resolved — but the lack of communication repeated itself.
I was told delivery would take 6–12 days depending on the country. In reality, it took longer, and tracking information was unclear for a significant period of time. That said, the refund was processed as promised.
In the end, the necklace did arrive. Despite the long delivery time and some issues along the way, the product itself is well made and has a nice concept. Overall, after many complications, the company did correct its mistakes, and I did receive both the item and the refund as agreed.
This experience had a rough start and involved unnecessary stress, but it was eventually resolved. I hope Viktorias improves its communication, internal processes, and customer support going forward so similar situations can be avoided in the future.
Review written: 19.11.2025
Updated: 17.12.2025
19 November 2025
Unprompted review
Reply from Viktorias
Hi Mykola,
Thank you so much for giving us the chance to make things right. 🤍
We’re truly sorry again for the delay in both shipping updates and our reply — we understand how frustrating that silence must have felt. We’re glad we were finally able to resolve the situation together and that the goodwill refund helped restore some trust.
We’ll be keeping an eye on your shipment and truly hope everything now arrives smoothly. Most of all, we hope you’ll love your order when it reaches you.
Sincerely,
Viktorias
Ring Quality is great!
Ring Quality is great!
I ordered Hug ring for my wife. Though i wanted to gift it to her for wedding anniversery but i couldn't wait that long 😅. Anyway, great place to order some sweet gifts.
19 November 2025
Unprompted review
Reply from Viktorias
Hi Angus,
Thank you so much for your review! We’re so happy to hear you chose the Hug Ring as a wedding anniversary gift for your wife.
It means a lot to know you’re happy with the ring’s quality and see us as a place for sweet gifts. We hope your wife loves her ring, and don't hesitate to reach out if you have any questions in the future! 🤍
Sincerely,
Viktorias
Reply from Viktorias
Hi Angus,
Thank you so much for taking the time to update your review 🤍
We’re really sorry there was a small issue with your Hug Necklace order to begin with, but very glad we were able to get it resolved for you. Your patience and understanding mean a lot to us. Wishing you a wonderful day.
Sincerely,
Viktorias
Reply from Viktorias
Hi,
Thank you for your honest feedback! We’re happy to hear you had a good experience with our customer service, but we’re sorry the product didn’t feel perfect.
If there’s anything we can do to make it right, please don’t hesitate to reach out to us at info@viktorias.com — we’d love the chance to help. Wishing you a wonderful day.
Sincerely,
Viktorias
Customer service
“Viktorias were super helpful despite my address being incorrectly added to the shipping address and super nice abs respectful in the email response something which most companies lack these days.”
Have now been waiting for a response after still not receiving the replacement ring and I’m tempted to get a refund because of it and haven’t heard a response from them in over a week. Do you guys just shut down when someone asks about a refund and where their replacement product is?
8 November 2025
Unprompted review
Reply from Viktorias
Hi Andrew,
Thank you so much for your kind words! We’re really glad to hear that our team could help sort things out smoothly.
It means a lot that you noticed the care we put into our communication — we always want every customer to feel valued and looked after.
Don't hesitate to reach out if you have any other questions. Wishing you a wonderful day!
Sincerely,
Viktorias
Amazing Company!
Amazing Company!
Great service I bought a hug necklace sadly the chain ring broke.
They have 2 year warranty so they replaced without any problem
Unfortunately the same thing happened
I asked if I could maybe pay extra for a stronger chain but they couldn't help
Instead they gave me a 70% refund which I will use to purchase another items . This company 10 out of 10
5 November 2025
Unprompted review
Reply from Viktorias
Hi Rodders,
Thank you so much for sharing your experience and for your kind words — it truly means a lot to us!
We’re glad our team could make things right with your Hug Necklace and appreciate your understanding. We’ll also make sure your feedback about the chain strength reaches our design team.
We hope your next piece brings you just as much joy, and we’re always here if you ever need any help again. 🤍
Sincerely,
Viktorias
Customer service was good
I wrote an email to Viktoria’s regarding a ring where the gold plating was coming off, and they immediately sent me a replacement ring.
3 November 2025
Unprompted review
Reply from Viktorias
Hi Derick,
Thank you so much for your kind review! We’re so glad we could resolve the issue quickly and get your replacement ring to you without any hassle.
Your satisfaction means the world to us — thank you for giving us the chance to make it right. Wishing you a wonderful day!
Sincerely,
Viktorias
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