Village Vets Formby and Crosby Reviews 

182
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly friendly, caring, and professional staff, ensuring every interaction is welcoming and reassuring. The service provided is frequently described as excellent, with people appreciating thoroughness, personalized care, and efficient handling of appointments. Reviewers often highlight the knowledgeable vets who take time to explain conditions and offer considered advice, fostering trust and confidence. The modern, clean facilities contribute to a calm environment, and customer service is consistently praised for being welcoming, helpful, and responsive for short-notice needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as kind, caring, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and 5-star, with many... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting that staff are welcoming,... See more

User experience

Consumers find the user experience to be positive, often highlighting the kind, caring, and helpful staff who... See more

Facilities

Users describe positive interactions with facilities, often highlighting their cleanliness and modern... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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4.9

All reviews

(182)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent family-run vets

My cats have been patients here for 6 years. All the vets, nurses and staff are kind, friendly and take the time to really get to know my pets. They don’t push any expensive treatments or extras, and are happy to talk through issues. The app messaging service is very responsive, but equally they can always be contacted by phone. In emergencies, I’ve been able to see them within hours or less. I wouldn’t trust anyone else.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Just great

The staff are friendly and helpful. They remember my dog's name, always happy to see him. The clinic is clean and calm. In the 8 years we've been attending, we have always had the highest level of care

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Gold Standard Service

Top quality couldn’t be happier with the service Village Vets provides. They truly are very caring and nothing is too much trouble for them. They take the time to explain everything in clear and understandable language. Gold standard is the only way I could describe them and that applies to everyone you meet from reception to the nurses and vets. Excellent would give more stars if it was possible!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Light, bright, welcoming

Spacious, friendly, welcoming feel as you go in. Separate, closed off area for cats. A real plus. Vets who listen and understand your concerns and treat you like an intelligent human being!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

They love our vet as much as we do!

We have been with Village vets since Tilly was 10 weeks old. Every step of the way the staff have been caring and fabulous, it feels like they love our dog as much as we do. Can highly recommend if you are looking for a vet for your pet.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Marley’s vets enough

I can’t recommend Marley’s vets enough. They always go above and beyond to make both Marley and me feel relaxed and comfortable. Marley gets very nervous going to the vets, but at our last appointment the vet was so patient and kind, taking the time to get to know Marley and help her feel more at ease. It made such a difference seeing how calm and cared for she was. I honestly wouldn’t take Marley anywhere else and would highly recommend them to anyone looking for a caring and understanding vets practice.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been coming to Village Vets…

We’ve been coming to Village Vets Crosby with our dog since 2018. From the first visit we were made to feel welcome. Every member of staff are professional and very helpful. They take the time to explain everything. Our dog can be nervous but there is no sign of that when she attends for her appointment. Highly recommend this vet practice .

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Met with friendly greeting

I was seen in a reasonable time, and on all my visits I was greeted with a friendly reception from all staff and from start to finish my visits always made me feel at ease when obviously anxious over my pets problem.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Caring group of people

You could not find a group of more caring people than at this practice. I have been with them for over 50 years and they just get better each year. They make you feel special and look after their visitors equally whether pet or owner. They explain everything as the visit continues and never rush you. All the staff seem happy in their work and work extremely well together. Thanks all for helping me over the years and recently through a difficult time which seems to be getting better daily!!!!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Village Vets

We were seen on time. The vet was outstanding and thorough. She explained everything & gave clear instructions about after care. Follow up in 2 weeks was arranged. Blue was very good in the surgery as the vet was so patient and caring.
Reception staff always excellent and very helpful.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

VVFormby is always friendly and professional!

VVFormby is always friendly and welcoming,Vets and Nursing staff establish great relationships with our dogs and indeed all dogs
They are very professional and thorough but at the same time sensitive to any apprehension displayed by our dogs
Great team !

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely vet practice

All the staff are lovely. My vet was easy to talk to, gave great advice and was understanding. The reception staff and nurses are caring and friendly. I wouldn’t go anywhere else.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

They really take the time to explain…

They really take the time to explain everything and listen to our questions, they follow up when they say they will and they’re lovely with Misha. Vidivet is a brilliant addition to the service too, giving us immediate access to advice anytime

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Our village vets practice is the…

Our village vets practice is the kindest friendliest most caring one we have ever used and we are lucky to still have them in Formby. Our dogs have been under their care for many years up until their passing, the most recent this weekend. Thank you from all of us and especially Poppy.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing vet

Helen is an amazing vet and manages my reactive terrier with ease. She is so helpful and friendly it gives me great confidence.
Village vets is brilliant great advice kindness and understanding.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and welcoming

I had a really positive experience at the vets with my dog. The staff were friendly and reassuring and the vet took time to explain everything clearly. My dog was treated with the patience and care, which made the visit much less stressful. I would highly recommend them.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Frith-Guide Dog.

They staff are great so friendly, and Kristina the vet is the best. She is made to be a vet has all the qualities I think that is required to be a great vet.

Her bedside manner is second to none. She tried to save my lovely 7 year Labrador Charlie but sadly couldn’t, so when I decided to become a puppy raiser for Frith I knew that it was only Kristina I wanted to look after him throughout the next year.

8 April 2026
Unprompted review

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