Village Vets Formby and Crosby Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, from receptionists to vets, for their exceptional kindness, professionalism, and caring approach. Many highlight the thorough and patient service, ensuring pets receive wonderful attention and feel comfortable, contributing to an outstanding overall care experience. Additionally, people value the modern, clean facilities and spacious waiting areas, which create a calm environment. The practice is also praised for its responsiveness, including short-notice appointments and helpful online services.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent care and expertise... See more

Customer service

Users describe positive interactions with customer service, highlighting that they feel listened to and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the helpful and welcoming staff who... See more

Facilities

Customers had positive experiences with facilities, often highlighting the cleanliness and spaciousness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

The standard of care and treatment is exceptional.

I live almost an hour’s drive away from this veterinary practice but wouldn’t go anywhere else. The staff are lovely and my dog seems to genuinely enjoy her infrequent visits. You are given all the information you need to make an informed choice and it is communicated clearly and honestly.

The standard of care and treatment is exceptional.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Caring Vet Practice

Whenever I take my dog to the village vet at Crosby the vets and vet nurses treat her like royalty. I believe that they all have her good health and welfare in mind and try to find the best solution for my dog’s issues.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Caring, professional, likeable, friendly, trustworthy

The vets are knowledgeable and professional, they take care to explain as much as possible (in easy to understand language), offering alternative approaches and promoting a dialogue with you until you can agree the best approach to take. I have been visiting Village Vets for several years and I’m so happy with them. They really care, and you never feel pressured into a course of treatment that you feel might not be appropriate. In particular, the dogs that come here are happy and excited, I’ve never seen a dog (in the waiting room) in an anxious state. There’s a real “family feel” to this practice, the veterinary nurses and reception staff are all very friendly and welcoming, frequently coming from behind the reception to interact with pets and owners alike, fussing, and being cheerful. They’re the real heart of this practice (both at Formby and Crosby). Many times, the vets are with the other staff behind the reception desks having chats, it’s like they’re all friends! They have my total trust.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good Practice

Friendly staff in reception, veterinary nurses and vet pleasant and helpful. The vet Megan Davies was brilliant. She is very friendly, knowledgeable and patiently explains the treatments and costs.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We are more than regular visitors to Village Vets with our 2 Frenchies. Every member of staff at Crosby and Formby is friendly, helpful, compassionate and professional. Our dogs are known and fussed over, which is what every pet owner wants to see.

The surgeries are modern, attractive and offer a wide variety of treatments. One of our dogs has recently had K Lazer treatment on his skin which was amazing.

The VIP Club is the best value and provides peace of mind particularly knowing consultations are included in the monthly fee. The out of hours Vidivet service is also a huge bonus and can prevent a costly visit to an out of hours vet.

I have recommended Village Vets to all my dog walking friends and will continue to do so.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

All the staff are so lovely, and they always make a big fuss of Penny when she comes in. It's really easy to get an appointment, and it's always very clean.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience

I have always had great experiences at Village Vets … the receptionists are kind, thoughtful and helpful, and the atmosphere is relaxed and welcoming. Of course, the most important aspect is the care and treatment of the animals - which is unfailingly honest, caring and professional. Thank you!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Village Vets go the extra mile

All the staff at Crosby are immensely kind as well as professional and knowledgeable. They have gone the extra mile in respect of both our dogs, providing emergency appointments and infinite care and attention. As both are becoming quite elderly, they have really benefitted from the treatment they have received. We could not recommend Village Vets highly enough.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Reception staff are excellent both on telephone and in person. The surroundings, the "feel" of the place is friendly, laid back and calm - my cockapoo Martha actually goes in with a wagging tail. All the vets we have seen are excellent - kind, professional, thorough, and knowledgeable - Martha particularly has taken a shine to Christina. Although we saw Ben on Monday and he is very lovely. Martha was very cooperative during her examination - I think my little Martha has a "vetish" for vets 🤫

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly practice

Really friendly practice, never feel rushed in appointments. The vet always listens and is considerate. As being our first dog we have limited knowledge. No question is ever an issue even my really silly ones. Appointments are always made where possible to provide continuity of care.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and great service

Always willing to help and squeeze you in on short notice if they can, wonderful team who truely do care for your pets, always understanding and willing to help.
10/10 will always reccomend

22 October 2025
Unprompted review

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