Vincero Collective Reviews 1,265

Purchased a watch some years ago and it still looks and works good. Recently bought a chain and pendant and it is awesome. Now my wife wants one! Can't go wrong with the company!

Absolutely love the look of this watch. Both unique and stately. A bit heavy on the wrist, but that's to be expected (it IS marble, after all). Would love another, but waiting to see if the red marble version returns since I missed out on it the first time.

Bought 2 watches and a bracelet for Christmas and more recently 2 pair of sunglasses. Service was excellent and products were of very good quality.. very happy overall.

Terrible Customer Service – Impossible to Reach & No Refund!

I had an extremely disappointing experience with Vincero. Over two months ago, I initiated a return for my Argo Automatic watch ($300), which was approved. To ensure a smooth process, I used DHL, as Vincero has a partnership with them, and even paid an additional fee for the return service.

Despite following all the procedures correctly, I still haven’t received my refund. The worst part? Their customer service is completely unreachable. They do not reply to emails, they ignore messages sent via their website’s support form, and they simply do not respond at all. It’s as if they have vanished after taking my money.

To make matters worse, the return package with my watch could not be delivered to their address—the shipment was unsuccessful. It seems like Vincero is no longer even at their listed location. This raises serious concerns about whether they are still operating as a legitimate company.

This is beyond unacceptable. A company that refuses to communicate with its customers, does not process refunds, and cannot even receive return shipments is simply not trustworthy. If you’re considering buying from Vincero, think twice—because if you ever need support or a refund, you won’t get one. Avoid at all costs!

Love my new watch. It is exactly what I ordered. A great company to deal with. I would highly recommend them.

I recently ordered the Harper Champagne watch.
I'm extremely happy with it. The ordering and shipping were smooth and fast.

I highly recommend this company!

I just had an experience with Vincero that truly restored my faith in customer service. I ordered a cross, but the one I originally wanted was on backorder. The customer service team worked with me to send an alternative, but unfortunately, it wasn’t the right fit. Following their instructions, I sent it back, expecting a smooth exchange.

As time passed, I reached out to check on the return, only to be told they hadn’t received it and that I needed to provide the tracking number. My heart sank—I had misplaced it, and since it had been over a month, I figured I’d hear the usual corporate response: "Without a tracking number, there’s nothing we can do."

But Vincero isn’t like most companies. Instead of excuses, they responded with integrity and generosity. Without hesitation, they told me they would ship out the original cross I had ordered. I was completely blown away. In a world where customer service can often feel cold and rigid, Vincero proved to be a rare gem—a company that actually stands by its customers.

Because of this experience, they didn’t just earn my business; they earned my trust and loyalty. I’m now a customer—and an advocate—for life. Thank you, Vincero, for proving that exceptional service still exists. Keep up the great work!

Brutal customer service. Bait and switch, no warranty at all. Can not stand behind their product and they should be ashamed of themselves.

Vincero has amazing customer service. I ordered the wrong watchband size and immediately the staff at Vincero worked with me on an exchange. Then, when the new band came, my mail was stolen and Vincero issued a quick replacement. Its been a long time since I had as quick and communicative service than I have had with this company. The staff are kind and effective. I highly recommend this company and look forward to doing business with them in the future.

SHell
Verified Buyer
01/19/2025
BEAUTIFUL WATCH
This watch is very stylish and attractive. Good quality. Great customer service. My husband loved his Christmas gift.

My father bought me a Rouge watch 4 years ago, and it soon replaced all other watches I wore. The Crown failed recently and I reached out to Vincero right away, through their recommendations with great communication with their team via email. We were not able to fix the watch locally due to me living in a smaller metro. Vincero went well above what was necessary and replaced my 4 year old Rouge with a brand new watch under their warranty. The communication was great, I will definitely recommend Vincero not only by craftsmanship but by their customer service teams ability to handle a situation.

Great quality products at an affordable price. I got a pair of sun glasses and I owe 3 of their watches. Very happy with my purchases.

I have never been a wearer of a lot of jewelry, especially anything around my neck. This piece struck a chord with me. Its elegance is in its simplicity. It is definitely not "flashy," but also makes a statement. I am over the moon and chuffed with the aesthetic, the feedback, and the compliments I have received. This was a win!

Vincero features an eclectic and highly refined collection of well-chosen accessories that will make any wearer look elegant and sophisticated without ever looking flashy. I bought the Cooper sunglasses and have received multiple compliments on their design, style, and fit. I highly recommend this company for their fairness in price on all articles as well as their superior customer service. You will not regret doing business with Vincero!

. I appreciate your service, you are very kind. I hope they recognize you because of your work. This is a present I brought my fiancé for our anniversary last year. Now we’re getting married and he wants to wear it and have it fixed. It means a lot to us because he always wanted a Vincero watch since we was a teen.

I have more than 12 of the Vincero watches. I Love them. I actually have 2 more on the way which will bring me to 14,and getting ready to purchase another watch from them.
The watches are unquie and Amazing in Features,and are as elegant as any high dollar watch. I have over 1700 watches and I recently this year discovered Vincero and I can't get enough of there watches. The watches I have from Vincero Collective are my Favorite to wear all the time. They start conversation and are recieve compliments often and they are simply Beautiful

I also Love the Customer Service Support i receive not just 1 time but all the time. They are Knowledgeable about there product and help with the needs to put the correct band for my liking.

I would recommend Vincero Collective Watches to everyone. The Quality and Prestiogous of the look of the high high end watches at a price thats affordable and the Quality is above all.

I’ve already bought 3 or 4 watches on this website, every time I appreciate the quality of the products and the attention of the costumer service. These guys are amazing and I’m happy to support them, looking forward to purchase more things. I suggest this shop to everybody love classy or modern watches but also sunglasses, chains and bracelets for him and her.

I recently purchased the Icon Stealth Automatic Watch from Vincero, and I couldn’t be happier with my experience! The design is absolutely stunning—sleek, modern, and incredibly versatile. The attention to detail is impeccable, and the watch feels both luxurious and durable. It’s a true statement piece that draws compliments everywhere I go.

Beyond the aesthetics, Vincero’s customer service is second to none. They were prompt, professional, and went above and beyond to ensure I was completely satisfied with my purchase. It’s rare to find a company that genuinely cares about their customers like Vincero does.

If you’re looking for a high-quality timepiece that combines style, craftsmanship, and outstanding service, look no further. Vincero has earned a lifelong customer in me!

VINCERO WATCHES AND REPLACEMENT BANDS
I am a huge fan of the Vincero watches, I have two so far an automatic and the Chronograph S2, I have ordered a couple of different watch bands for different occasions and find that the change is very easy with the connection mechanism and the quality of the bands is fantastic. Highly recommended

Arriving superbly packaged, this watch oozes classic charm. A beautiful thing to own!