Vincero Collective Reviews 1,265

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the watches, noting their excellent design, craftsmanship, and aesthetic appeal. Many people highlight the exceptional customer service, mentioning prompt and helpful responses, quick issue resolution, and a generally positive and supportive approach from the staff. Reviewers also appreciate the fast response times and efficient handling of inquiries. However, some customers experienced issues with their orders, including incorrect items, missing parts like extra links, or prolonged delivery times. A few other people also felt that the customer service was not always helpful, citing slow responses or a lack of resolution for their concerns, especially regarding engraving errors or product returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the watches as unique,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Customer service

Consumers generally express satisfaction with customer service, often highlighting quick, helpful, and... See more

Order

Clients share ambiguous opinions on order. Many customers report positive experiences, highlighting easy... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the incredibly fast response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and friendly emails helped me when I accidentally ordered the same watch twice. Provided me with a shipping label and communicated clearly what the process would be to get me a new watch in excha... See more

Company replied

Rated 5 out of 5 stars

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more

Company replied

Rated 5 out of 5 stars

Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more

Company replied

Rated 5 out of 5 stars

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more

Company replied


Company details

  1. Watch shop

Written by the company

We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have been wearing Vincero watches for…

I have been wearing Vincero watches for 4-5 years now. The watches are very high quality for the price. Much better than any citizen or fossil watch. They last and retain their quality. But what really stands out is the customer service. They always respond within minutes like I’ve just purchased a $50k watch. I recently had a small issue with my most recent watch. They responded immediately and remedied the situation. I cannot say enough about this brand and quality. I’m enjoying my 3rd watch and can’t wait to purchase more.

21 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Three watches in and we love that you are part of the family, Cameron. We hope to continue to make your proud!

Rated 5 out of 5 stars

GOLD BOX CHAIN BRACELET

GOLD BOX CHAIN BRACELET
I purchased two of these bracelets to wear them stacked together. I love it! It's exactly what I wanted. Truly happy with my purchase.

20 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thank you so much, JG!

Rated 5 out of 5 stars

Cool and exclusive

Cool, exclusive, great looking watches. I just got my second one, a Chrono S2 with dark olive dial. I had my first one a few years ago, a Kairos with blue dial. Excellent big watches.

20 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Love this, Stefan! Thanks for being with us for so long and hope to see you real soon!

Rated 5 out of 5 stars

My overall experience

The customer service was very responsive and respectful! The watch itself I got the apex and it’s extremely great for the price, Looks amazing, and has a good feel on the wrist. If you’re looking to get a watch that feels amazing all around without spending a fortune- I’d say these are a perfect fit for you!

14 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Love to hear this, Anthony! Thanks so much for taking the time to let us know about your experience with us!

Rated 1 out of 5 stars

Avoid this company terrible customer…

Avoid this company terrible customer service and use excuses in order not to issue refund feel free to contact me for full details

1 November 2024
Vincero Collective logo

Reply from Vincero Collective

Hi there! Our records show a refund was issued to you in the window it usually takes for a refund to occur. We are sorry we couldn't provide it faster but appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I received my first Vincero Watch(the…

I received my first Vincero Watch(the Rogue) as a gift from a previous employer, since then I have purchased 3 other watches, each watch always receives complements on how great they look.

8 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Alfredo, we are thrilled you stuck around and we can continue to bring you great products and service. Cheers!

Rated 1 out of 5 stars

Ordered a necklace from them

Ordered a necklace from them. It was complete trash. The necklace band itself was like a super cheap wax string and the round metal piece on it was pathetic…way small. This product literally prob cost them like $1 to make. I paid $70 for this pos. I tried to return it and they want a ridiculous restocking fee. Avoid this shady company!

21 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Terribly sorry to hear that you had a less than stellar experience with us, Randy. We have reached out to try and make it right with you and hope you will give us a chance.

Rated 5 out of 5 stars

4 going on 5

I have 4 Vincero watches, the latest seeing the Argo automatic. I have had numerous compliments on it already. Just the classic divers watch. Very high quality at this price point. Will definitely be adding more to the collection.

7 November 2024
Unprompted review
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Reply from Vincero Collective

Thanks for sharing your feedback, Wes! We really appreciate the the kind words and hope you continue to enjoy the Argo!

Rated 5 out of 5 stars

Excellent customer service

My son has a watch from you & loves it so I purchased another one for him for the holidays. I am looking forward to getting it The customer service I received was excellent.

4 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Marci, we are thrilled that your son loves his Vincero gifts! We hope he continues to love them. Cheers!

Rated 1 out of 5 stars

No response to claiming warranty

I’ve bought a few of vincero watches over the years and was reasonably happy with the watches for the price. Earlier this year, the hands on one of my watches came loose so I emailed vincero about their warranty as directed on their website. I’ve sent multiple emails and 5 months later, I still have not received a response. Very disappointing and I will no longer purchase or recommend vincero watches

31 July 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Reece, after searching the last few days for correspondence from you, we were unable to find any attempt at you reaching out or any warranty claim. Unsure how this may have occurred but we reached out to you regarding you warranty claim and look to make this right.

Rated 5 out of 5 stars

Love it!

It is a beautiful item. I had an issue and support was incredible with the help, fast reply, and fast solutions. They really focus on happy customers. Definitely recommend this shop and I will buy again from them.

11 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers!

Rated 5 out of 5 stars

The Quantum Auto

This is my first purchase with Vincero and so far I have been pleased with my purchases. I bought all three of The Quantum Auto series watches and they did not disappoint. I look forward to another purchase for sure.

11 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thank you, Wayne! Cheers!

Rated 5 out of 5 stars

Argo Automatic

2nd watch from Vincero and again I can say I'm very pleased with my purchase. I've had many compliments since purchasing this watch and will definitely purchase again soon!

21 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We appreciate you coming back! Hope you continue to love the Argo Automatic, Adrian!

Rated 5 out of 5 stars

Very happy with this company

We have ordered watches from them several times to give as gifts to our employees. They are beautiful watches and highly valued by those who receive them. The company has been great to work with. We inadvertently did not complete the order for engraving, but they were very accommodating to us, allowing us to return the plain one and reorder one with engraving.

27 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Linda, we really appreciate you taking the time to share you feedback. Its amazing for us to be part of your gifting process, and we hope to continue being a gift you can confidently give! Cheers!

Rated 5 out of 5 stars

Eros Watch for women

I received my dream watch and Eros large face watch. Love the style, quality and wonderful way it feels.

1 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers, Sandi!

Rated 5 out of 5 stars

Love my watch Kairos ll

Love my watch Kairos ll. It is simple , beautiful and looks very classy. It is light on the wrist with a great fit but well made. The leather watch band is so comfortable. I have bought 3 more watches since this one. The company itself is great at getting back
to you in a timely fashion if you have questions, sometimes within minutes.

5 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

The Kairos is one of a kind, and we love that you continue to trust us with your purchases! Here's to hopefully many more, Mike!

Rated 5 out of 5 stars

My new watch, I couldn't have asked for more!

I bought my new watch form them the beginning of august this year and I couldn't have been happier about it. The watch looks beautiful and is really nice to wear. Furthermore the ddelivery went fast and flawless which I can't say about everything I've bought online.
All and all, one of the best purchases I've made online

27 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for the very kind words, Theodor! Cheers!

Rated 5 out of 5 stars

Stunning watch (Eros Rose Taupe)

I love this watch. It's elegant, understated and very comfortable to wear. It's also easy to read at a glance. I love the subtle colour combination of rose and taupe - it goes with everything!

26 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for taking the time to let us know your feedback, Aline! Cheers!

Rated 5 out of 5 stars

Compliments on my watch

Compliments on my watch
I regularly receive compliments on looks of my Vincero watches! However, the last compliment came from a jeweler. He changed the battery in my watch and when I went to pick it up he asked me where I got and that he was interested in getting one. He stated that he sees a lot of watches that look great on the outside but are cheap on the inside. He was highly impressed by the quality of the mechanics inside my Vincero watch. This from a jeweler with 7 lines the he could choose from, many of which were 10 times the price

8 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love to hear this, Anthony! We appreciate your generous feedback and the very kind comment from your jeweler!

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