So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A Rewarding Experience
Everything went smoothly as usual. Your C S team are very good and the product arrived soon after placing the order.
22 September 2023
Reply from Vineonline
Thanks for the feedback Graeme! Our team do their best and we're glad to hear you had a wonderful experience.
Nice wines
Nice wines
Weren’t advised there
Thought they would need to be signed for or at lease delivery notice email
22 September 2023
Reply from Vineonline
Thanks for letting us know! Courier drivers are supposed to contact the customer, so we will follow up with NZCouriers to make sure this happens. Glad you enjoyed the wine!
Delivery was prompt.
Delivery was prompt.
Friendly salesperson. Knew the types of wine I enjoy.
One issue , yet to address. I opened one box of clear skin Chardonnay and was amazed ! One bottle completely empty but cap sealed.
Obviously a problem with bottling.
20 September 2023
Reply from Vineonline
Hi Wendy
Thank you for your valuable feedback! We're thrilled to hear that you had a great experience with our prompt delivery and knowledgeable salesperson. I'm sorry to hear about the issue with the clear skin Chardonnay. This is certainly not the experience we aim to provide. We'll investigate this immediately and ensure it's addressed to your satisfaction. Please feel free to reach out to our customer support team, and we'll make sure this issue is resolved promptly. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
Always great value and good specials
Always great value and good specials. I love knowing when its on its and been delivered. Very helpful
22 September 2023
Reply from Vineonline
Thrilled to hear it! Thanks so much for the lovely feedback.
they respond quickly to enquiries
20 September 2023
Reply from Vineonline
Thanks for the review, we really appreciate it!
Very quick delivery and great tracking…
Very quick delivery and great tracking system in place. Thanks
22 September 2023
Reply from Vineonline
We're glad we could keep you updated along the way! Thank you for sharing your experience with us!
Great service as normal
Because as normal it arrived on time with no problems. Love dealing with you guys
21 September 2023
Reply from Vineonline
That's great to hear! We love you shopping with us and sharing kind words, so the feeling is mutual.
Reply from Vineonline
Fabulous news, Mike! Thanks for the great review.
We cancelled the order on the website…
We cancelled the order on the website before the due date but it was still processed...
21 September 2023
Reply from Vineonline
Hi There,
I'm sorry to hear about the issue with your order. We apologize for any inconvenience this may have caused. We'll investigate this matter promptly to ensure it doesn't happen again in the future. Please let us know if there's anything else we can assist you with at this time.
I have had good experience with prompt…
I have had good experience with prompt delivery and correct wine in the box. Can't say same for some other companies.
22 September 2023
Reply from Vineonline
We try our best, and glad to hear you had a wonderful experience. Thank you for the review. We look forward to your next shop with us!
My concern about the "double" billing…
My concern about the "double" billing was resolved quickly once I was able to get through to someone.
21 September 2023
Reply from Vineonline
Hi David,
Thank you for your feedback! We're glad to hear that your concern about the "double" billing was resolved promptly once you were able to reach someone. Customer satisfaction is important to us, and we're here to assist you whenever you need. If you have any more questions or encounter any issues in the future, please don't hesitate to get in touch. Your satisfaction is our priority.
I'm still waiting for the wine to be…
I'm still waiting for the wine to be delivered!
22 September 2023
Reply from Vineonline
Hi There,
I apologize for the delay in your wine delivery. We understand how important this is to you. Our team is working diligently to ensure your order reaches you as soon as possible. Thank you for your patience, and we'll make sure to keep you updated on the status of your delivery. If you have any further concerns or questions, please feel free to reach out to our customer support team for assistance.
Chloe my account manager is always…
Chloe my account manager is always great to deal with, specials are sent to me or a phone call is made.
22 September 2023
Reply from Vineonline
Chloe is a superstar! We're so glad to hear your feedback, thank you for taking the time to share it with us.
Thanks Hilton and Vineonline team
Thanks Hilton and Vineonline team! Great honest recommendations, quick delivery and yum wine. Keep up the good work :-)
22 September 2023
Reply from Vineonline
Hilton is a wonderful Account Manager! So glad you're enjoying the recommendations and it's meeting expectations! Thank you for the lovely review.
Easy to place the order
Easy to place the order, communication and fast delivery. Very satisfied
22 September 2023
Reply from Vineonline
Fantastic to hear! We pride ourselves on it. Thank you for the lovely review!
Reply from Vineonline
Great to hear, Stuart! Thanks for shopping with us at Vineonline.
Usual good service
21 September 2023
Reply from Vineonline
Thanks for your feedback. It means a lot to our small team to receive feedback like this.
Awesome customer service
Fernanda is an awesome wine account lady and is always very helpful.
15 September 2023
Reply from Vineonline
Fernanda really is great isn't she! Thanks so much for the lovely feedback - she will be wrapped to see.
Very satisfied customer
Delivery was quick. Courier driver was careful to ensure we were there to receive the wine. The wine was intact and as ordered.
21 September 2023
Reply from Vineonline
Thank so much for your wonderful feedback, Bruce! We're glad your delivery experience met expectations!
Great selection and a good price✔
19 September 2023
Reply from Vineonline
We're thrilled to hear it, thanks for sharing your feedbackwith us!
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