So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Delivery.
We ordered 2 dozen of wine, one arrived one day and the 2nd the next day. We would appreciate the whole order arriving together to stop wasting our time having to phone to find out where the 2nd box is!
21 September 2023
Reply from Vineonline
We hear you Robin! These wines leave our DC together but sometimes once they are in the NZCourier network they can get separated. We're sorry this happened and we know it's annoying when this happens!
Reply from Vineonline
We're so glad to hear it! Thank you for leaving us a review and we're thrilled to hear it was easy and convenient!
No fact sheet about the wines
21 September 2023
Reply from Vineonline
Hi There,
Thank you for your feedback. We apologize for the oversight regarding the fact sheet for our wines. Your input is valuable, and we will work to improve our information and provide a fact sheet for our wines in the future. If you have any specific questions about our wines or need additional information, please don't hesitate to ask. We're here to assist you.
No issues on delivery but we did…
No issues on delivery but we did receive 2 cartons over 4 days as opposed to only one carton on order.
I have had to organise return of the second carton via Courier.
21 September 2023
Reply from Vineonline
Hi Tony,
I apologize for the inconvenience you've experienced with your order. Thank you for bringing this to our attention. We will investigate the issue with the multiple cartons and ensure it doesn't happen in the future. Your return will be processed promptly, and if you have any further concerns or questions, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we appreciate your feedback.
Reply from Vineonline
Thanks Craig for your feedback. We have been working very closely with our courier partner to ensure safe and speedy delivery so glad your wine arrived in time for you to enjoy. Cheers! Vineonline
All parts of ordering were fine
All parts of ordering were fine, until I tried to use a given credit and just couldn't load it. Frustrating when you are at the end of the purchase process and the promo code isn't accepted, considering that a discount was the incentive to place order in the first place.
21 September 2023
Reply from Vineonline
Hi There
We apologize for the frustration you experienced with the promo code. We understand how important discounts can be when making a purchase decision. Please accept our apologies for any inconvenience this may have caused. We'd like to investigate this issue further to ensure it doesn't happen again. Could you please provide us with more details about the promo code and your order? We'll do our best to resolve this for you.
Reply from Vineonline
Thank you for the compliment! Our team is pretty awesome, we're glad you think so too!
The courier lost/damaged/ or broke a…
The courier lost/damaged/ or broke a case with 2 bottles and did not notify us , or wines on Line of this.
Wines on Line are onto it and are sorting
21 September 2023
Reply from Vineonline
Hi There,
I apologize for the inconvenience you've experienced with the lost/damaged case of wine. We take this matter seriously and are working with Wines on Line to resolve it as quickly as possible. Your satisfaction is important to us, and we appreciate your patience while we sort this out. If you have any further concerns or questions, please don't hesitate to let us know.
The wine we rec'd was not correct
The wine we rec'd was not correct. The wine in our finalist of the year, was a different Riddoch to what showed up, and we prefer the Black label Elgins Crossing that was a finalist, to the white label Eliza King that was sent to us
21 September 2023
Reply from Vineonline
Hi There,
I apologize for the mix-up with your order. This should not have happened, and we understand the importance of getting your preferred wine. We'll make sure to correct this mistake immediately. A replacement of the correct Riddoch and the Black Label Elgins Crossing will be sent to you right away, and we'll arrange for the return of the incorrect item. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns or questions, please feel free to let us know.
Reply from Vineonline
Hi There,
Thank you for sharing your feedback with us. We're sorry to hear that you found the Barefoot Shiraz and El Capricho to be less than satisfactory. We value your opinion and will use your feedback to improve our offerings. If you have any specific suggestions or if there's anything else we can assist you with, please feel free to let us know. Your input is important to us.
I have not received it
21 September 2023
Reply from Vineonline
When your wine plan was generated, we experienced a glitch with our system which resulted in some orders being duplicated which delayed dispatch. We are sorry for any inconvenience this has caused you. Your order was collected 28/9 and will be with you shortly.
Reply from Vineonline
Thank you for the great feedback. We're always busy working at bringing our customers the best possible no-fuss experience. Great to see your order has arrived quickly for you to enjoy!
product didn't turn up even after a…
product didn't turn up even after a phone call and no follow up, I'm doing all the casing.
19 September 2023
Reply from Vineonline
Hi There,
I apologize for the inconvenience you've experienced. This is not the level of service we aim to provide. We take this matter seriously and will investigate it immediately. Thank you for bringing this to our attention. We will follow up with you as soon as we have more information and a resolution. Your satisfaction is important to us, and we appreciate your patience.
Good delivery
21 September 2023
Reply from Vineonline
Thanks for your feedback. If you ever have problems at any time with your orders don't hesitate to reach out to our customer services team by phone, chat or email - we love to hear from our customers and want to make sure that your experience with us is the best possible. Cheers! Vineonline
Reply from Vineonline
Good quality wine, and good delivery - that's what we're here for! Thank you for the feedback.
The wine order hasn't arrived yet so…
The wine order hasn't arrived yet so how can I comment on my experience??
21 September 2023
Reply from Vineonline
We are so sorry for the delay. There was a glitch in the system when the wine plan was generated which resulted in some orders being duplicated. We had to resolve this to be able to dispatch and are sorry for any inconvenience this has caused you. Your order was dispatched 28/9 and should be with you shortly.
Have not received it yet!
19 September 2023
Reply from Vineonline
We do appreciate your frustration. When your wine plan was generated, we experienced a glitch with our system which resulted in some orders being duplicated. We had to resolve this which delayed dispatch- we are sorry for any inconvenience this has caused you. I see your order was handed over to Rural delivery today so you should receive during their next cycle.
I have NOT received it yet after being…
I have NOT received it yet after being billed on 21.9.23
21 September 2023
Reply from Vineonline
I am so sorry for the delay in receiving your wine plan. When your plan was generated, we experienced a glitch with our system which resulted in some orders being duplicated which had to be resolved before dispatch. We truly regret any inconvenience this has caused you. I have checked your tracker and the case is currently on board for delivery this afternoon.
Despite cancelling a wine order
Despite cancelling a wine order, our Visa account was debited and it several phone calls and emails to get it sorted out. This is the third time it has happened and have now unsubscribed.
21 September 2023
Reply from Vineonline
Hi There,
We're truly sorry for the inconvenience you've experienced with your wine order cancellation and the billing issue. We understand your frustration, and we deeply regret that it occurred multiple times. Your feedback is valuable, and we'll use it to improve our processes. We've now unsubscribed you as requested. If you ever reconsider, we'd love the opportunity to serve you better in the future. Please feel free to reach out if you have any further concerns or if there's anything we can do to assist you.
Reply from Vineonline
Effortless? Bargains? Quick delivery? Oh, that's what we like to hear! So thrilled you had a great Vineonline experience, Sue. Thanks for the lovely review!
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