Vinted UK Reviews 

Never had a problem with vinted. Parcel lost in shipping I get my money and the buyer gets refunded. Shipping is fairly quick compared to some. Whole system works great. Genuinely not a single bad word to say about vinted it’s amazing

Vinted AI self defeating.
Vinted is designed to extract buyer-seller fees by encouraging the sale and purchase of cheap tat.
Vinted AI blocks anything significant, including authenticated jewellery, without specifying which item(s) are of concern, and does not have the competent staff to unravel blockages.
Having provided additional photos within hours, Vinted then responded that the account remained blocked as photos had not been received within 48 hours as requested.
AI will not fix this problem.
Once blocked, Vinted will not unblock as this amounts to an admission of an error.
When things get too difficult for the Vinted AI and the insufficient human staff, expect the old favourite message stating for example "our servers are down...". Or the same in French, strangely.
So just stick to cheap tat on Vinted and you won't get blocked.

Highly recommended! I had a completely trouble-free selling experience from start to finish. The app was incredibly easy to use, communication with the buyer was smooth, and the payment process was seamless. I will definitely be selling on here again!

NEVER. EVER SELL ON VINTED. I sold an authentic item, a user @chloea25674 had FALSELY claimed my items were fake after initially lying that they were different colours. She also stated she had the exact same size and items for her son … so why does she need to buy new ones? To try and swap HER fake ones for my real ones. Even though Vinted had verified my items, they refunded her and allowed her to keep MY PROPERTY!!!! Customer service is an absolute joke nothing but auto responses. This site will be shut down it’s only a matter of time. What a disgrace.

Avoid at all costs I have been buying and selling for over 3 years over 1000 5 star reviews, have been permanently banned for re listing an authentic item purchased on Vinted, and lost £350 in completed sales, 0 customer service powered completely by bots it's Russian roulette during my time on Vinted I have been scammed countless times and have had to turn to my bank for assistance.

I am extremely disappointed with how Vinted has handled my account.

My account was blocked for alleged “fraudulent activity”, apparently relating to concerns about counterfeit items. I do not own or sell counterfeit goods, and the items I listed are genuine.

What is particularly concerning is that Vinted states that the decision was manually reviewed. If that is genuinely the case, I would like to understand what evidence was used to conclude that I was involved in fraudulent activity, because the decision is simply incorrect.

Being accused of fraud is serious. Yet my account has been blocked with seemingly no meaningful opportunity to challenge the decision, provide further proof of authenticity, or have the individual listings properly reconsidered.

Automated systems inevitably make mistakes, but if Vinted is going to permanently restrict users and label their activity as fraudulent, there needs to be a fair and transparent appeals process. Simply stating that a decision has been manually checked does not make an incorrect decision correct.

I was using Vinted legitimately to sell my own genuine clothing and possessions. To suddenly lose access to my account under an accusation of fraudulent activity, without being shown what evidence supports that accusation or being given a reasonable opportunity to resolve it, is incredibly frustrating.

Easy to use for a technical dinosaur
I really don’t want to see when people add to favourites as it’s usually no sale at the end and it clutters my inbox
Just want to see offers and expected payouts

Vinted label provided, dropped item off at post office and receipt shows a different tracking reference to Vinted. Spoke to Vinted they pass the buck to DPD, DPD won’t help because it’s Vinted. Vinted having been sent all evidence have cancelled the order and refunded thr buyer. Item is lost and I’m £45 out of pocket. Would rate minus stars if I could.

I’m having a great time selling on Vinted and hope it stays that way

To be honest, it is a great platform but it's difficult to sell things of high value. I sell collectibles from some of my collection that I don't want and unfortunately there's a lot of time wasters on the platform that sometimes rude to you and give you very low ball offers. I understand that's natural to selling things, but the platform I don't think is very good at encouraging serious people to actually purchase that want to buy things

Scammed out of £84.90. I sold an item and posted it the next day. Vinted had some sort of outage on the day and it never updated to say ‘sent’ I had to do it manually on the two items I posted that day. The first item completed as normal. The second item vinted have claimed hasn’t been posted, despite the tracking clearly stating it has. The buyer has now been refunded and I have been left with no item and £84.90 down. I am gutted. I have been using vinted a while but now I don’t want to use it and I am worried of posting anything! If the tracking updates to say delivered then the buyer gets a free item! Vinted and the Royal Mails number of days before an item is classed as lost are different meaning a discrepancy and the possibility of items being delivered after Vinted have cancelled the order.

I have become exasperated with the customer side of vinted. There are a lot of dodgy people buying expensive things and then saying they are not revieved.

3 of the last 4 items of mine have not been recieved by the people I have sent them too. I suspect that they are received & being marked as not received & then months later I have recieved compensation. So the purchaser does not have to pay...

One of the aforementioned items - a bag was returned to me 6 months later clearly battered and used massively ( i had never used it whatsoever). I got half my money back.

Meanwhile all the charity shops are closing down....

Extremely disappointing experience with Vinted — buyers deserve proper protection

My experience with Vinted Customer Support has been extremely disappointing. I raised a formal complaint concerning a seller providing inaccurate and misleading information about an item. I supplied evidence, including photographs and measurements, yet my complaint was not properly investigated.

Instead of receiving a genuine review of the evidence and a meaningful response, I repeatedly received what appeared to be automated or standardised responses that did not address the specific points raised in my complaint.

This is particularly concerning where a listing may not accurately describe the item. Under the Consumer Rights Act 2015, consumers have important rights regarding goods that are not as described or do not conform to the contract. These rights should not simply be disregarded when a dispute arises.

Vinted Support should properly investigate complaints, consider the evidence provided, and provide a clear and reasoned response. Simply sending automated responses without addressing the substance of a complaint is extremely frustrating and leaves buyers feeling that their concerns are being ignored.

I am very dissatisfied with how Vinted Support handled my complaint and with the lack of a proper investigation.

Buyers deserve transparency, fair treatment and meaningful customer support. Based on my experience, I would not recommend Vinted to other buyers.

For 3 months Ive had an on going issue with a seller on Vinted not sending the item and giving false tracking which was proven to be false and my item not sent. I kept trying to ask Vinted for support which resulted in copy and paste ai responses that dealt with nothing I asked and Vinted closing the line of communication each time as resolved. Then if i tried to contact them again I would get an immediate response telling me to stop messaging as it had been resolved. It was never resolved. Its still not resolved. Finally enough time passed that I myself could file a refund request with Vinted which I immediately did, i had a response telling me my refund would be with me in 48 hours, 240 hours later I still had no refund and was having the same communication issues of no replies and my communication being closed. So I went to my bank and opened a fraud dispute, of course Vinted now wanted to communicate with me and within an hour sent me a message threatening to permanently block my account if I did not close the bank dispute and berating me about the channels i should have gone through with Vinted to communicate. All of which I did extensively for months to be ignored and Vinted not to fulfil any of their part. I closed the case. Sent Vinted all the proof if case closed, and my proof of identity and owning the bank account as they requested and of course they are still saying my refund is blocked and I do not have my money back or any resolution. I closed the case as I have a lot of pending sales and if my account is blocked Vinted block my money. They basically threaten you with no choice yet provide no customer service or support other than bully tactics to its users.

I am clearing out my house ready to move and took the opportunity to make some money with Vinted instead of throwing it all away

The customer service team keep copying and pasting the same message despite me taking multiple pictures and providing an explanation. Impossible to get your money back.

It's poor.

Really poor.

Almost non existent customer service. If you do get anything it is bot nonsense, gibbering the same stuff over and over again.

Bans without explanation.

As a seller it is random, and you may end up out of pocket. There is no joy in using it - there is no sense of any back up or protection.

There are 'protection fees' that you pay as a buyer - no idea what protection it offers other than paying this joke of a company a couple of pounds for no obvious benefit on each order.

I wouldn't bother, it is a source of minor grief and headaches, masquerading as a good idea.

AI run rubbish.

I would give zero stars if I could. My username at Vinted is "musicskier" in case anyone at Vinted bothers to see this. Vinted’s automated moderation philosophy is an absolute joke. I am an honest customer who brings revenue to this platform, yet I have been hit with a punitive account block for 5 DAYS today for listing Oilatum Bath Oil. I was also threatened with account blockage when listing Yes VM, a plant based intimate moisturiser in the past. Both are completely safe, over-the-counter wellness products that anyone can take off a shelf to buy. The blatant DOUBLE STANDARD is that both of these products are listed ALL over Vinted right NOW yet my new Oilatum listing went through a prolonged 24 hours of "checks in progress" before I was slapped with the notification that my account is now blocked. I can even see that there are Oilatum Bath soak listings currently on Vinted which were uploaded for sale as long as 14 months ago! The stupid message about blocking my account even invited me to carry on shopping on vinted as a buyer while at the same time any attempt to go on the vinted app presents me with a homepage ACCOUNT BLOCKED and NO possibility of seeing anything for sale to buy anything as I can't get past the block page! They are stupid as well as hostile. I submitted clear screenshot proof of FIVE other active sellers trading the exact same items without any interference in my appeal which has now been rejected. When I reported identical listings to highlight the hypocrisy of YES VM recently as well Vinted actively rejected my reports and claimed no rules were broken and allowed their listings to remain while taking mine down months ago and threatening my account and then when my Oilatum was listed they simply shut my account down for five days to which I sent an appeal with screenshot proof of other sellers listing the same product which has been allowed for them. Instead of opening a human dialogue or communicating respectfully, Vinted treats its users like CRIMINALS to be punished, jumping straight to aggressive automated account bans. Their customer service agents completely refuse to read messages or escalate serious complaints to the CEO and legal team, instead brushing users off with patronising, copied-and-pasted scripts. THERE IS ABSOLUTELY NO WAY TO ESCALATE ANYTHING TO EXECUTIVE LEVEL. This "guilty until proven innocent" model is hostile and a disgusting way to treat valued customers. I despise Vinted so you may ask why am I using it? That would be a very good question because it seems very hypocritical that I even try to still be a customer with them. The only reason I continue to try to sell on Vinted is because there's a lot more exposure to some of my listings than eBay seems to get and I do sell quite a lot on here of my personal belongings so I am a reluctant loathing seller and as a buyer I do find items which I cannot find which a discontinued elsewhere. I am now trying to send emails to any specific executive name I can find at Vinted as the CEOs will not respond, in the hope that somebody will personally write back to me and I even informed them that if nobody does write back to me I will gladly take this to the UK press because I know that the BBC and the Guardian are actively reporting on the scandalous way that vinted are treating people and I'm sure they will like to hear about this double standard issue. I even had a listing taken down for a FAUX FUR stole which has a reputable name and held very high standards in their company for refusing to use any animal products whatsoever and the labels clearly said this however Vinted in all its wisdom was determined to accuse me of selling real fur and it was only through repeated appeals and angry emails that anyone finally bothered to use one iota of common sense to see that my listing was not fur but that was only AFTER having threatened my account again. This is NO way to treat a customer. I have noticed that nobody from Vinted comments on or responds to any of the one star reviews on Trustpilot so the company obviously does not care whatsoever about the reputation that they have now received because of how they treat us. They don't deserve customers. Let's see if anyone at vinted has the courage to comment on this review. I've already placed my bet on this.

I was very happy with vinted until I feel I was hacked. Everything suddenly went wrong.
All I do is sell. I am elderly and just need to make funds. I sell cheap despite valuable items. I've got a good seller report.
Suddenly i am blocked because of breech of their legal requirements that they have not specifically mentioned and they have my money.
PLEASE EVERYONE BE CAREFUL.
I will have to get my £30 for food somewhere else 😋