Vinted UK Reviews 

I’ve had 7 orders over the last two weeks posted through Evri all have went missing all to a significant value.Vinted are non interested saying you need to wait several weeks before they can investigate.either someone is incompetent or it looks like to me couriers are helping themselves to parcels do not use them or Evri the false advertisement they have in place all to reel you in! An embarrassing shocking non customer service

1 star is honestly 1 more than I would give. I sold a coffee machine (for over £250 and is worth much more) and the water tank got damaged on transit.

It was decided that it was my fault even though everything was bubble wrapped and secured but as I couldn’t evidence this I’ve been penalised twice.

Firstly - a full refund and no opportunity to rectify with the buyer (replacing the tank for example).

Secondly - the buyer gets to keep the rest of the machine!

So I have lost out twice, and their decision is just final, no consideration at all and the buyers report even shows and states only the tank is damaged.

Disgraceful company.

I have been banned previously for no reason because of their stupid AI use, which happens to almost everyone.
Human response is Very Very Very slow to react to issues and when they do its a copy and paste answer and no actual help. For example I have a package that InPost have lost, they told me they cannot locate the package. I contacted Vinted who said as the package is not makred as lost I have to wait until it is or until the 25 business days are up. The tracking yesterday now says the parcel is missing. I contact and spoke to a human at Vinted who told me that the corrier has not marked it as lost and to wait the 25 business days. I sent them a screenshot of the tracking and got the exact same response back from a seperate person.!

I've been blocked from the account from selling an item I bought from a british shop. Provided proof of payment. The communication through vinted is shocking! awful company to try and speak to. There are better website out there. Avoid!

Very easy to sell: list items fast

The app is very easy to use and very easy to understand. I enjoy using this app . Very fast and easy

Vinted scammed me for 450 pound and help to scam me with a fake sale and I got band for no reason because I have completed about the scam Vinted is scam and I so so many people scammed on Vinted and vinted customer service help the scam you are fake scam but I have contacted my bank and I give all the evidence that I have and vinted scam

Easy to use and love all the help given by Vinted. Makes the process much easier

Sold an item, was broken by buyer, and all because I didn’t have photos of packaging when it arrived back even after mentioning that the packaging looked fine the buyer got a refund even tho I had photos of everything else they asked for and I’m now out of £580, worst support I’ve ever had

Absolutely appalling site when there’s an issue they don’t want to know, side with the seller who has scammed money seriously avoid!

The platform is designed to safeguard customers from scams and fraudulent transactions. They help to resolve any disputes and if you feel the item you bought is not of standard, Vinted will intervene and ensure your money is secured. They help to remove any fraudulent transactions or fake accounts. I trust them and they are reliable.
I sold my item and got my money back into my account. I had an issue with an item that didn’t fit description and Vinted helped to return item and recover my money.
They are a secure platform, I am confident to shop an buy or sell here.

Started buying on Vinted now I am making room in my wardrobe selling items that no longer fit. Its so easy to buy and sell love it.

I'd never the one for tech stuff so never went on buy and sell sites but vinted was so easy to understand and so clad I did im now on vinted every time I have a free minute

I was shopping on Vinted for my family members before they leave the country and the sellers are absolutely fine, usually very understanding community. However the support on this platform is appalling. I would like to address first and foremost the useless AI that they take inspiration from because when I finally spoke to not only one but two people (Salma and Nancy) They were literally repeating the same thing. They followed their policy thank goodness for them however even though I pay protection for my parcel and money, I have none. I don't get refund when evidently Evri has lost it but is too lazy to update the system and Vinted just shrugs and tell me I need to wait a month to see what happens which could be absolutely nothing. Honestly after asking multiple times to speak to a manager and explain that sorry is not a compensation after arguing whole morning over their useless system and procedure that only covers their asses not mine, I receive NOTHING. Honestly if you use this platform use the local Lock ups because home delivery is just outrageous and Vinted completely leaves it in their hands. 🤦‍♀️🙄

Extremely disappointing and frustrating experience with Vinted — buyers and sellers should be very cautious.
My experience with Vinted has made me seriously question how fairly and effectively the platform handles disputes, buying, and selling.
In my case, I purchased a luxury item that was sent to Vinted’s authentication/verification hub. During the process, an accessory belonging to the item was lost. Vinted then offered only a small amount of compensation, despite the fact that the item without that accessory is effectively not usable or realistically resalable in the condition in which I purchased it.

What makes this even more frustrating is the customer service experience. There is no proper customer service phone number where you can speak to someone and actually explain the situation. Everything is handled through messages and emails, and repeatedly I received what felt like the same standard response rather than someone genuinely investigating the problem.
The whole point of customer service is to resolve problems, not simply repeat the same answer until the customer gives up.I expect much greater accountability when something goes wrong — particularly when an item is in Vinted’s own possession and something is lost during their process.
This has been an exhausting and deeply disappointing experience. The compensation offered does not reflect the actual loss, and the lack of accessible customer service makes it extremely difficult to challenge decisions or get a fair resolution.
For a platform handling valuable and luxury items

Avoid Vinted at all costs. I was a trusted seller with a 100% 5-star track record, yet my account was abruptly and permanently banned under an absurd, automated accusation of listing "counterfeit" New Balance trainers.

The shoes are completely genuine, purchased directly by me from the official New Balance store. I submitted concrete proof of authenticity, including the official manufacturer purchase invoice and order confirmation matching my registered account details.

Instead of conducting a proper manual review, customer support agents simply pasted canned scripts claiming "strong reasons" to believe the item is fake, completely ignoring the official brand documentation. When I challenged this automated decision and requested my statutory UK GDPR rights, support brushed it off as me "asking for an exception."

Their automated moderation is fundamentally broken, penalising innocent, long-standing 5-star sellers while actual counterfeiters flood the platform. The customer service is entirely non-existent, hidden behind automated deflection bots and agents who refuse to read documents.

Take your business to platforms that actually protect and respect legitimate sellers.

Customer Service is appalling and completely unhelpful. They follow the practice of "Computer says no!". I have had items removed from the sales platform but accused of a dual listing but it is not so. I am definitely using EBAY more for selling items.

Horrible company and website. Blocked my account twice with no reason. Had balance if funds would not let me withdraw. Underhanded and slimey company whose customer service is non existent. Been on Ebay over 20 years with 2000 transactions all positive and never had a problem. That speaks volumes if I was you would avoid like the plague as cannot be trusted or bothered to make things right!

Absolutely useless is an understatement, sold quite a few things on this platform and was nice and simple, until the day I sent a bundle out with 6 items the buyer paid for the dhl shipping and one of the 6 items got damaged…..and it was not down to the packaging as I have been packing items to send via couriers for over 35years so I go way overkill, so then Vinted suspended my order and gave me 48hours to sort with the buyer who was happy to keep everything but be refunded for the one damaged item……happy days……..no where to select this on the app…..so I contact Vinted……then just before the 24hours was up they refunded the buyer and cancelled the sale……I was meant to have 48hours !!!!!!! now I am £85 down and I have lost all my items…….how is this fair ???? I have sent well over 80 messages and emails and I now don’t get any response from the messages on the app and the emails well let’s just say it’s either a bot replying or someone who has no idea what they are doing…….i feel let down and cheated by Vinted……..I have now read online about all the people that have had this problem and I feel for you all…….vinted you should be ashamed of the way you deal with your users issues and property…..remember there are genuine sellers out there !!!!!!!!!!

So remember don’t trust Vinted and remember if there is a problem with anything on Vinted the problem will only get worse due to Vinted, and just when you think you maybe getting somewhere remember you won’t because of Vinted……………….so Vinted has left me having to write a review that I would never have done……but it just makes me feel better that I can warn people off of Vinted…….stick with eBay and you can’t go far wrong 😑

I purchased an item from Vinted for delivery to an Inpost locker. The tracking information showed the parcel went out for delivery, and the next tracking update should have been that it was ready for collection. But that didn't happen, the tracking update went straight to 'delivery done', which is impossible when there had been no way for me to collect it without that crucial 'ready to collect' update.

I contacted Vinted the same day it was incorrectly marked as delivered and expected it would be easily resolved, as the tracking update evidences it was never marked ready to collect, and the Inpost locker also has CCTV cameras that will prove I never received the parcel.

After weeks of waiting, Vinted tonight sent me a message saying Inpost had confirmed the item was delivered! They said I had 48 hours to confirm if I'd received it otherwise the seller would be paid. I replied within minutes confirming that I had definitely NOT received it. I asked them to review the tracking information which shows there was never a 'ready to collect' update from Inpost, and I also asked them to request the CCTV from Inpost which would prove I haven't received the parcel.

Instead of reviewing the evidence, they replied minutes later saying there's nothing they can do because Inpost say it was delivered and closed my case - then paid my money to the seller for goods I never received. This means I've lost both my money and the item. Vinted have stolen from me.

I replied explaining how appalled I was that they'd disregarded the clear evidence, and asked for their details to pass on to the small claims court, but they closed the chat without replying. Each time I reopened the chat pleading for the information I needed, they closed it without replying.

I'll be pursuing this through all available legal channels. Buyer beware, Vinted are thieves.