Vinted UK Reviews 

★☆☆☆☆

Vinted’s “Buyer Protection” is a joke.

I received a damaged item, returned it as instructed, paid the return postage — and Vinted refunded the SELLER while leaving me with no item and no refund.

Their justification? They suddenly wanted packaging photos that I had never been told I needed to take before returning the item. They refused to properly explain what evidence they relied on or why they considered me responsible for the damage.

Trying to escalate the complaint has been just as ridiculous: generic, dismissive replies instead of a proper investigation or meaningful explanation.

So apparently Vinted’s version of buyer protection is: take your money, take your item back, refund the seller, and then make you fight to find out why.

I’ve used Vinted extensively, but this experience has completely destroyed my trust in the platform.

If you buy here, don't assume “Buyer Protection” actually means you’ll be protected when something goes wrong.

At first I was comparing vinted and Depop thinking that because vinted don’t charge fees this would make them a better option but to know the customer service is little to nun and I have to wait for £120… when I was sent a email claiming that the transaction has been completed is ridiculous. I would not want to sell for more only to have to wait days to receive a payment I should have got on the day they said. One thing that will push people away is misleading information you claim that payments are instant once transactions complete yet fail to release the money which is unfair because I’ve done what was needed on my side regardless of the buyer leaves a review or not. I will have to consider if this is the right choice/ app because yes Depop may charge fees but I never had an issue with payout and don’t appreciate people playing around with my money. This company has many complaints similar to mine and it’s very disappointing and now I can trust selling on this site.

Shocking service.
Vinted have now decided to verify all phones as genuine before the buyer gets it.
So you now purchase a phone.
It automatically gets sent to a verification centre.
They open the sealed new phone. And this process delays the delivery but many days.
Back to eBay for me.
Shocking service.

I uploaded an item, it was removed straight away saying it was against their listing policy. I appealed. After 4 days they replied saying they agreed with me and had reinstated my listing. Then within a minute I got another message saying that item was against their listing policy, they removed the listing and this time they suspended me from uploading or editing any items! Absolute joke. Poor service.

Really efficient platform with so much opportunities to sell your things

I’d love to know how this rubbish site has 2.9 stars on trust pilot.
Horrendous site to buy from. Extra slow deliveries, the worst customer service I’ve ever had to deal with. 25 working days before they will step in to help with a none delivery of an item. If you moan about an item not arriving they suspend your account. Sellers are mainly selling fake items and vinted do nothing about it when you report it. All in all it’s just a really rubbish place to shop.

Vinted is crazy these days. It used to be good, but now it’s all controlled by AI Bots. It’s impossible to speak to a proper human and get straight answers or conclusions to issues. Really wish there was a similar alternative to Vinted without its issues. Definitely not seller friendly

Extremely disappointing customer service and no process of escalation with Vinted. If I could give it 0 stars I would.

I bought an item on Vinted that was not as described: it had significant, undisclosed rust and was unusable.

Although the seller accepted the return and was willing to cover the postage, I was still expected to pay it. I explained to Vinted that this was not a change-of-mind return, but Vinted repeatedly sent generic responses about its standard policy and told me to contact the seller, despite my explaining that I had already done so.

After several attempts (more than 10times) to escalate the issue, Vinted said its decision was final, but the matter was never actually escalated. The main problem was not just the postage; it was the lack of meaningful customer service and Vinted’s failure to properly review the circumstances.

Vinted get your customer service to a better standard. There should be an escalation process.

Previously rated 3 stars however since that review had even more issues. Every couple listings vinted AI removes my listings or blocked my account as it said its counterfeit items (they are not) on 3 occasions had a human review the decision and was overturned then they reviewed my entire account and was all good so I was able to upload again and within 10 mins of uploading my whole account was banned and when I spoke with customer support they wanted me to send every single listing photos to them again. I have nothing but 5 star reviews and they had literally done a full review of my account just minutes before so no way was I spending hours sending them photos again (all taken down so I would have had to have retaken every photo)! Gone to ebay instead much more user friendly and no stupid bans for no reason. Avoid if you dont want to waste loads of time and effort!

So upset and disappointed in the customer service at Vinted. Order something for my son’s 3rd birthday, got sent out by the seller and after a week the tracking updates stopped at the warehouse, 2 weeks went by and I reported the issue twice, I was told by the vinted team to wait 25 business days to then re report the situation and I’d be issued a refund, was told this information on 2 seperate occasions. Waited the 25 business days reported it again and the vinted team closed the transaction and marked as delivered even with screenshot evidence of previous conversations, tracking screenshots and emails from the delivery company. They stated I had waited to long to report even though I had reported it twice before and then waited the 25 business days as instructed. Have emailed and they keep saying nothing can be done but this is Vinteds error and now I out of pocket £45 and have an upset son. Will be reporting them to trading standards for false information provided and lack of refund.

Absolute disaster ! This app is a scam ! I ordered something but I couldn’t pick up from the collection point in time so it was sent back to the seller and on the app says I will get my refund. Nooo I got charged even I don’t have the order Vinted consumer service said they can not do anything because the order completed. WTF !!! Scamming people money

shipping is smooth
payments are quick
app is great

Absolutely pathetic.
I sold a game, the copy has been damaged by evri (they chose evri, not me).Now they decide that buyer will receive full refund and my game. They do not want engage in that case any more as it is between the buyer and myself.
AVOID, use eBay!

Tried to get a refund for my item which was damaged in transit I have now given up, be careful everyone as they take no responsibility for goods.

My account has been blocked and no one at Vinted will tell me why and as far as I am aware I have done nothing wrong. My feedback has all been positive so I don’t understand why they have decided to block me and I have been trying to get answers for over 2 weeks and have heard nothing back. Terrible customer service. Have moved to eBay which is much better.

Hi I’m really thinking of leaving vinted I have sold many designer items with no receipts but I’ve also had 2 items removed that I’m very frustrated about they are genuine designer goods I’ve sent photos of serial numbers and inside tickets I’ve looked at other sellers pics and they all look the same I can’t see what I’ve done rong I think it’s ridiculous there is no phone number to speak to anyone and it’s not letting me appeal it I’m thinking of using a different selling website as this is to frustrating when your trying to sell genuine goods

The customer service is non existent, I haven’t used Vinted to sell any items for quite while. Iv not been able log into my account the system isn’t working correctly to change my password. They have asked for another bank card to help recognise me, Iv given them a copy of another card. But that’s still not good enough. I’d like to know if there’s any money in my account. Waiting for a reply I wonder how many other people are in the same position

Do not use Vinted for expensive items. While they advertise lower costs, they hit buyers with high Buyer Protection fees and hidden operational charges, but provide zero actual protection when things go wrong.

I recently had a high-value purchase turn into a complete scam. When I reported the fraud to Vinted support, I received nothing but automated generic responses. To make matters worse, they abruptly closed my support ticket without giving me any updates, resolutions, or options to appeal.

They take fees from buyers and commission from transactions under the promise of safety, but their support team is practically non-existent. Avoid making any big-budget purchases here—if you get scammed, Vinted will take your money and close your ticket.

permently banned for no reason by algorythms like many others this platform will die the same way as e bay has
find a better selling site and AVOID THIS MICKEY MOUSE SITE

If you buy an item that's listed as new and it arrives like it's just come out of a skip. Then you can hope the buyer will accept a return, but you will have to pay postage. Vinted has no contact with us at all. If they say they will, then you will be waiting 3 months; really, they don't. You can't leave feedback on a returned item. I dont feel safe at all buying on Vinted