Vinted Reviews 372

Extremely disappointing customer service experience with Vinted.

I sold an item which was shipped successfully using the postage label generated by Vinted. Due to a postage delay, the transaction was automatically cancelled by their system before the tracking updated, even though the buyer ultimately received the item.

The buyer confirmed receipt, and I provided screenshots and tracking information multiple times. I was then instructed by Vinted’s own automated system to relist the item and have the buyer purchase it again in order for payment to be processed. I followed all instructions exactly.

Since then, I have spent an unreasonable amount of time going back and forth with customer service, repeatedly explaining the exact same situation to different agents who either did not read the messages properly or completely misunderstood the issue.

What was most frustrating was how quickly customer service seemed to try to pass the issue elsewhere instead of actually resolving it, for example by saying “you need to raise another ticket” or redirecting me to another process rather than properly reviewing the information already provided and taking ownership of the issue.

The item has already been physically delivered, so it is impossible to “ship it again,” yet I kept receiving responses asking me to do things that made no sense in the circumstances.

Delayed postage is a very common issue, so it is shocking how badly this process is handled. The entire experience has been unnecessarily stressful, frustrating, and time consuming just to receive payment for an item that was successfully delivered.

This experience has completely put me off using Vinted again.

I received a bag that was broken and the seller agreed to a refund and paid for a label. The label wouldn't generate so I contacted customer service who told me to pay for a new label with my own money (even though the item was not as described).

It has taken them over five weeks to fix this issue. Between AI chatbots and staff who copy and paste "we are investigating this" templates the Vinted customer service is absolutely useless

Got scammed because they always side with the buyer lost what I sold and didn’t get the money

They steal your money and refuse to let u use it. They also will ban your account and not let u sell if u sell too many items. This app is beyond fraudulent. Their good reviews are all paid for. I got the link in the beginning to their scam offer for good ratings. Read the one star ratings. Those are from the real customers. This app is nothing but theft and fraud. They also steal your money using the bank routing info u have to give them in order to get your money u made from sales. If u don't click to not let them use your info, they sell your personal info. That's why they have no fees. They're selling your info for money.

Terrible site I can't get any help from customers service thats actually any help I have €30 in their account for runners i sold and I can't get the money out of Vinted into my bank account and their customers service department doesn't seem to do anything about it so basically they stole the €30 form me . Avoid this site at all cost. they got a riview score of only 1.4 in ireland (terrible)but in other countries it's all about 4 stars.

Really disappointed with whatever is going on with the app at the moment - no buyer notifications, items get stuck at upload stage. Also, sizing is absolutely all over the place and quality of products sold declined dramatically. First year or so of using, brilliant - great value. Now, some sellers selling stuff listed at wrong sizes, quality condition misleading and trying to seek resolution through app not always easy and pricing ridiculous for certain labels but not others - makes no sense. There is also no way to contact the company easily about technical issues or monitiring of sellers 'miselling' with impunity both of which are infuriating. Vinted, had a great model - what is going on, do better!

Absolutely shocking experience.

The platform gives the impression you can sell items freely, but the reality is completely different. After listing genuine, good-quality handbags with my own photos, my listings were hidden, removed, and my account restricted for “commercial activity” — something that is not clearly explained until after they penalise you.

It feels misleading and, at times, scam-like in how it operates. You are allowed to list items, but once you do it properly or at any sort of scale, you get shut down.

Meanwhile, the platform appears to be full of low-value, poor-quality items with basic or amateur photos, yet properly presented products get flagged or removed. There is no consistency.

On top of that, there is effectively no real support. No direct contact, no proper help, just automated messages and generic responses when something goes wrong.

Rules are unclear and enforced after the fact.

Listings removed even when using your own photos.

Account restricted without proper explanation.

No proper support or contact.

This might work for someone clearing out a wardrobe, and for someone who wants to buy cheap rubbish that probably should be thrown in a skip anyway, but it is not a serious selling platform. Very frustrating and a complete waste of time.

Extremely bad experience with Customer Service,after buying a garmet that was with spots and material discoloration. Vinted declined the complaint even though they were notified with pictures as proof within an hour of collecting that the sale is not accepted. Never ever using this platform.

As most people only leave reviews when they are dissatisfied I thought I would leave a positive one for what its worth! I have sold 10 items so far and bought 3 all with no issues. The site relies on people's honesty so is always going to be open to abuse. My advice - dont buy anything too expensive or sell anything too valuable and that way no matter what you will have lost little. Most expensive item I sold was 100euro which is quite a lot but then even if I got scammed as a seller it was just sitting in my wardrobe doing nothing anyway! Most people are decent and personally I only get nervous of the sellers with huge amounts of items for sale. So far so good for me and feel good about sending my unused stuff to be used and loved.

If there was a -100 star
That very be too high
Terrible platform - I brought £50 trainers sellers lied marked off as posted refused to send proof of postage
Vinted said I have to wait 5 weeks to claim a refund
Seller blocked me after ignoring me saying she posted them - 3 days later she said her mum posted them = no one has and vinteds t&c state I’ll get a refund if no evidence of postage
12 days now = 10 business days @ vinteds claiming it’s 7 buisness days considering Royal Mail deliver 6 days a week not 5

AVOID VINTED. Awful full of scammers

I made several purchases, but I had an issue with one in particular. An Post marked it as delivered, but it simply was not delivered to my home, and the app does NOTHING for the customer. They didn’t ask An Post for any proof of delivery. I was left without my product and without my money. We pay insurance on every order for NOTHING. TERRIBLE support.

Sold a pair of authentic trainers that cost me over £100 but the buyer said were counterfeit. Told them to return them and they returned a cheap book. Flagged to vinted and told them to check the weight difference. Received one email back and then nothing despite sending 3 separate emails chasing a response. Will be raising the matter via Money Claims Online.

0*
Sold an item half was stolen by EVRI courier, buyer said/confirmed I'd sent the parcel all wrapped.

I'd also sent photos in stages and a final photo when the item was in the shop with its label attached.

As the buyer suspended the transaction. Totally understand and contacted Vinted the outcome was a AI response stating poor wrapping well obviously not as I'd sent about 8 photos at every wrap stage.

The buyer got a full refund, kept half the remaining package/item and I the seller got nothing no compensation.

Hence I'll never use vinted again ive since closed my account. Sellers are left out of pocket.

VINTED IS A DISGRACE AND OFFERS NO HELP TO SELLERS. I SOLD A LENS AND THE BUYER SCAMMED ME AND VINTED WILL DO NOTHING TO HELP ME. AVOID VINTED AND ANY BUYER IN FRANCE THEY ARE ALL SCUMBAG SCAMMERS.

I thought it was a good concept, recycling things you no longer need, but not in Ireland. Irish Vinted is mainly occupied by youngsters who, not knowing how to behave or talk to adults, throw childish tantrums, ask for reductions even on items priced at €2 😂 and then often change their mind when items arrive, trying to find fault which isn't there, creating issues. So, if you are an adult, and want to deal with other adults, save yourself a lot of hassle and consider other platforms. All in all a complete waste of time!

This site support sellers of counterfeit goods. The site is awash with this type of merchandise. Vinted only give 2 days to check the item purchased which isn’t long if you happen to be away for few days. They didn’t offer to stop this seller who I now realise has other trainers for sale which indicates they’re not a personal item belonging to the seller. I gave details of serial nos that match & they shouldn’t if official merchandise etc but no help from Vinted. Rate =0

No support for sellers. I sent a near enough brand new phone, packaged properly and had proof that it had been delivered and the weight of the package, buyer said he didnt get it and vinted are agreeing with him and I dont get my phone back or compensation? Vinted just say nothing they can do! truly horrible.

Don't waste your time on vinted. Three orders in a row either canceled by seller or returned to seller by An post. What's the point if it's a gamble on receiving the item.

Terrible experience. Bought an item it was smashed in transit. The seller had no protective packaging.

The company expect me to cover the cost of the postage and despite providing a dozen pictures, I couldn’t get a refund.

Absolutely disgraceful.

I’m extremely disappointed with my experience on Vinted and feel the need to warn other sellers.

A buyer (Vanessa8117) purchased my watch, which was listed using the Bump service. After receiving it, she deliberately damaged the item in order to claim a refund. I have full evidence to support this, including before-and-after photos, detailed images of the packaging, and even iPhone Live Photos clearly showing the condition of the item prior to shipping.

Despite providing all of this proof, Vinted’s legal team still supported the buyer’s claim. As a reseller who operates across multiple platforms, I find this completely unacceptable and unfair.

Based on this experience, I strongly advise other sellers: DO NOT sell on this platform if you want proper protection. I will be taking this matter further.

Very disappointing.