Vinted NL Reviews 

5,754
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 430 reviews, most reviewers were somewhat happy with their experience overall. Many people find the platform easy to use for both buying and selling, appreciating the smooth process of listing items and tracking shipments. Customers also enjoy the variety of items available, from new to pre-loved, and the ability to make money from unused clothes. However, some people were dissatisfied with the delivery service, citing issues with changed drop-off locations and packages arriving damaged. There is also significant dissatisfaction with customer service, with many reporting difficulties in getting support and receiving automated responses. Some reviewers also mentioned concerns about the presence of fake products and accounts being blocked without clear reasons.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity, with many expressing dissatisfaction... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many experiencing lost or undelivered parcels... See more

Website

Customers consistently note ambiguous experiences with the website, with many praising its ease of use for... See more

Customer service

Customers had negative experiences with customer service, often describing it as extremely slow,... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the app's ease of use for buying and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like that Vinted tracks my favourites and suggest things I might like. I dislike that there are a lot of items for sale that are brandnew from people’s own stores or maybe bought in bulk online... See more

Rated 3 out of 5 stars

I'm learning as I go about buying and selling on Vinted. One thing that turns me off is picking up at the butchers shop that have horrible hours or a Travel agent who you can only pick up after noon... See more

Rated 4 out of 5 stars

Selling and buying items went smoothly. The removal of one of my very first offers (a leather coat) with a supposedly "suspicious" brandname, was strange to me. I bought this coat years ago, mentioned... See more

Rated 4 out of 5 stars

Vinted works really well and feels much safer and fairer than sites like eBay because there's no uncertainty around shipping. The shipping part is a huge breakthrough. However, occasionally the cou... See more


Company details

  1. Online marketplace
  2. Clothing Shop
  3. Men's clothes shop
  4. Second-hand Clothing Shop
  5. Vintage Clothing Shop
  6. Ladies' clothes shop

Written by the company

Vinted is een marktplaats met een enthousiaste community die van tweedehands de eerste keuze wil maken. Elke dag kopen en verkopen miljoenen van onze leden in heel Europa tweedehands artikelen. Verkoop zonder kosten en ontdek unieke artikelen van hoge kwaliteit – van mode en elektronica tot woondecoratie, huisdierbenodigdheden en nog veel meer.


Contact info

3.1

Average

TrustScore 3 out of 5

6k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(5,754)

1,643 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant app

More chance to sell your items than selling locally only, Vinted handles inconveniences as well when shipping

1 June 2026
Unprompted review
Rated 1 out of 5 stars

They lost my package and did not compensate me

Sold a wool blanket for 32 euros, put it in the vinted Go lockers and waited. They never came to empty the lockers, so Vinted claimed I never sent it and refunded the money. Vinted Go said it was picked up too late and would be returned to the lockers where I could then pick it up. Weeks went by.. Vinted said I just had to wait. Called Vinted Go again eventually, they said the package was now at a packing station and I should contact Vinted to get compensation. Vinted then said I was too late(!!!) even though they had told me to wait. Big scam.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Visibility problem of Vinted

I feel like Vinted doesnt give you at all times a fair way of selling, sometimes my products are good visible and its fine, but when i post then again, sometimes I have no visibility for days… its super strange and i feel like they do it on purpose. Its weird that they have that influence on the platform.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience with Vinted

Very bad experience with Vinted. Item was misrepresented (no measurements, no mention it was for women). I requested a return and waited 2 weeks. Instead of proper support, I received disrespectful communication. Despite this, Vinted released my money to the seller. Buyer protection failed completely. Be very cautious when buying here.

31 May 2026
Unprompted review
Rated 4 out of 5 stars

Color-Coded Parcel Notifications and Country Filters

I really enjoy buying and selling on Vinted and use the platform regularly. Overall, my experience has been very positive. I do have two suggestions that could improve the user experience. First, parcel notifications could be color-coded by carrier (for example: Vinted Go green, DHL yellow, Mondial Relay burgundy, DPD red/black, and GLS blue/yellow). This would make it much easier to quickly identify incoming parcels without having to scroll through many notifications.

Second, it would be helpful to add a country filter so buyers can include or exclude specific countries. This would help users compare shipping costs and find suitable items more efficiently. I believe many buyers and sellers would appreciate these improvements.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

No replies in customer service and Sammy business

On every order you pay extra fee for protection and services with your delivery fee as well. They lost my package send me an email "You have to click on the button "I have an issue" within two days or the order will be marked as delivered. I unfortunately mist this email and they closed the order. I never got my package and lost my money. I got only a small 2 day window for their mistake? They are responsible for correct delivery. A delivery that I paid for. Super unreliable site. Customer service is a joke and doesn't reply.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Verification Service

I purchased a Dior bra through Vinted’s verification service because I wanted the additional reassurance that the item had been professionally authenticated.

After receiving the item, I compared it with the product shown on Dior’s official website and had significant concerns about the quality, finishing, labels, and overall appearance. In my personal opinion, the item did not appear consistent with what I expected from a luxury Dior product.

I raised these concerns with Vinted and the item was sent for a second physical inspection by their authentication team. Vinted ultimately concluded that the item was authentic and returned it to me.

While I respect their decision, the experience has left me with serious doubts about the reliability and transparency of the verification service. As a buyer, I expected a higher level of confidence and clearer explanations regarding the authentication process.

My advice to anyone purchasing high-value luxury items is to conduct their own research, compare items carefully with official product images, and consider obtaining an independent authentication if they have any concerns.

This review reflects my personal experience as a customer.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Vinted Support Team Fail to Adhere to Vinted Policies

The Vinted support team are terrible. I contacted them regarding a missing return parcel on 28.05.2026. The parcel tracking clearly shows that the parcel never reached the correct delivery destination. The parcel did not even reach the correct region and was only in the delivery country for 1 day and this was in a completely different region of the country to the actual delivery destination anyway. As such I never had any notification I could collect the returned parcel since it was never delivered. Despite this tracking evidence Vinted support responded that the parcel has failed to be collected for 8 days and therefore cancelled the transaction leaving the seller with no returned item and no payment. As evidenced from the tracking timeline already provided to vinted I am shocked by the support teams response to just make up a lie about an 8 day failed collection window when the parcel was never delivered and only in the country for 1 day before being returned to sender. Despite providing all of this evidence to vinted I am getting no response or assistance through their customer support and have lost a high value item. Absolutely terrible customer service from Vinted.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

I sent my item to a Vinted buyer

I sent my item to a Vinted buyer - the item never arrived. Despite reaching out to Vinted, I was dismissed with feeble excuses.
I would advise anyone thinking of using Vinted to those another.
I lost my item and never got paid for it / thanks Vinted for this. Awful service

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Very nice site to work with but…

Very nice site to work with but unfortunately they kick me out for 6 days because I sell like a professional and I am a private listing user we work something out greetings Marc

18 May 2026
Unprompted review

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