VIOFO Reviews 

I was unprepared for what knowledge it took to install and use the VIOFO product.

Cassie Jiang of VIOFO stuck with me all the way to the point I got all working. I am impressed with her patience and responsiveness.

Quick delivery. Complete installation set. Easy to install and very good support in case of questions.

Very fast and friendly support. Shipping of a replacement part was fast and accurate. Would definitely recommend VIOFO.

Where do I start ! The VIOFO Support team has been wonderfully supportive, understanding and patient. Jessica and Annie have been absolutely great and solved my issue. I’m stating as much because I had my own issues to deal with, which extended the duration of my need for VIOFO Support over months. But the team were always there and available. Thank you all so very much. Great guidance and explanations. Take care. Wonderful Car Cam product the A129 Pro Duo.

Had an issue with my A129 getting stuck on the start up screen. Josie Z was very helpful in working with me to resolve the issue. When these did not work she helped me purchase a replacement camera. Great staff!!!

Very helpful customer service!

Excellent customer service. The adhesive holding the camera to the windshield failed. I posted on a message board that I wasn't happy and the next thing I know Viofo was reaching out. They apologized profusely, even though I probably installed it wrong because I'm an idiot, were nice enough to send me more adhesive pads right away and about a week later I had them in hand, free of charge.
Excellent customer service as far as I'm concerned. Will definitely buy again.

Yup. I'm one of the fivers. Didn't think I would be but I was so impressed with the customer service from Annie I just had to. Simply; had a problem with my A229s not showing WiFi. Complained. Got a new one. It works. Simple.

I contacted VIOFO on a problem with my camera. It was not powering up. We came to the conclusion the unit was dead. It was beyond its warranty, however, they had me send it in and they replaced it with a different unit. They were very nice and went above and beyond to help me out.

I bought A329S 3Ch dashcam, BP100 and EP100 and instaslled to my new car but it did not work. I thought it is a problem on the dashcam or wiring. So I contacted VIOFO Support Team for help. Their analysis was 8m modified wiring might drop the voltage and could not supply enough power and recommend HK6 hardwire kit instead of original wirekit in BP100. So I tried and it was successful. Now my dashcam works perfect. I appreciate the help of VIOFO Support Team.

Great product and great customer service. Reached out via chat to resolve a issue with an order I placed and they solved it quickly in the conversation. Professional, timely and helpful

I had a very serious issue with my VIOFO A229 Plus Dashcam. After I shipped back my faulty dashcam, Annie Shi from the Support Team was super helpful and responsive to mail me a replacement since I was within warranty.

Really great product. Takes a little planning to install so just take your time.
Had a small problem with the app but customer service was great and got me all sorted in no time at all. Overall a great product and service.

We sold our gas car and bought an EV. I wanted to get a new dash cam for it and bought a Viofo A329S. My EV doesn't have a cigarette adapter, so I contacted Viofo and they shipped me a free USB-C cable I can use with the dash cam in my car.

I looked into the new BP100 battery pack and bought it as well so I can run the dash cam when my EV is parked. After I purchased it, I read online that my EV will need two sets of fuse taps. I contacted Viofo again to ask what kind of fuse taps I needed to buy for my EV. They sent me a set of fuse taps for free.

I was very impressed with the post-purchase customer service that Viofo provided after I purchased the A329S dash cam and BP100 battery pack. Highly recommended.

Amazing customer service they sent me a replacement for a cable really quick response really quick shipping thank you

I had a problem and it was quickly resolved.

I sold my car and purchased another car and when transferring the camera to my home to clean the sticky adhesive to apply a new one so my new car could begin having a dashcam, I accidentally dropped the camera and broke it. Cassie at viofo support was quick to respond to my situation, offered a clean solution, shipped out a new camera, and was just overall pleasant to speak to. I am a VIOFO supporter! 10/10

Setup - Viofo A229 ultra in two vehicles. One with internal rear camera, the other with external. Great quality and easy to set up.

I had trouble getting the external camera to work as I connected the wires wrong. Cassie on support was great in helping to get it working and even sorted a custom setup for what I needed.

Can’t recommend them enough. Great product and amazing after sales support.

The Google maps service is incredible.
Too many leads to handle currently.
First class

Contacted customer service to have my 4 year old dash cam repaired. Annie, the company representative, was very responsive. She gave me recommendations for a self remedy followed by directions to return the unit for a replacement. Received and installed the replacement, all is now well. Thank you, again, Annie.