VIOFO Reviews 

I am reviewing the customer service online. The chat. I asked questions about cameras and battery packs over several days as I tried to figure out what I wanted and if it would work for me. I then had a ton of questions after my battery pack was seemingly not working. It got stuck in an update and it kept trying again and again (from the app). But after this, it did not power my cameras! So it took me all day, but the viofo customer service was able to help me through and patiently provided solutions. Once I got it to work, they helped me wire it correctly for parking mode and I was able to complete the setup.

EXCELLENT SERVICE!!!!!
Annie was extremely helpful. Explained my setup carefully, and provided the necessary information to get everything done correctly!

Quick and detailed response to my question regarding wiring, and the fuses.

Resolved my issues.

Very good experience. Bought the 229 Plus after my vantrue n4 broke for no reason. I thought I had a defective one as I was using my existing powerline in hidden in my truck trims. The lady was willing to send another GPS module but it turned out, it was just a broken line. She was thorough in troubleshooting and responds very quickly and easy to understand. Thank you for being the best in customer service. Highly recommended

I had a question about why the app, when connected by Wifi, played back videos with a start/stop jerky effect... Support got back promptly about how to update the phone app and that solved the problem!

My dashcam fell off due to the hot weather so I need to remount it. I contacted VIOFO and they immediately arrange to ship more mounting stickers to me. Great service!

I purchased a Viofo A329S 2 channel dash cam and it worked until I updated the firmware a day or two later. After the update it got into a boot loop and wouldn’t do anything. I requested a warranty replacement and Support approved it a couple days later. It took 15 days at least, to receive the new cam but it worked perfectly. Then I realized the CPL was left on the one I returned and after I let them know, they flagged their return vendor to watch for my package. While it took a few weeks, I received the CPL today.

The video and photos are excellent quality, customer support is fantastic and I can’t say enough how happy I am picking this dash cam.

Thanks, Viofo and Nancy Ma!

I use multiple Viofo cameras and have recommended them to both friends and family. The quality of their products is excellent and they are built to last. You simply cannot compare them to cheap cameras from unknown brands. They are easy to use, the image quality is crisp and sharp, and accessing videos via Wi-Fi is seamless.

As for the Viofo online shop, they offer great deals and an extra year of warranty. I also had to contact their customer support once, and they were incredibly helpful. All in all, it's a fantastic brand!

I mistakenly purchased polarising filters I didn’t need & then compounded my problem by buying an interior cable instead of a rear camera cable. The support team were very understanding & allowed me to mail the unused items back for a refund
I love the clarity of the Viofo dashcams - we have two cars, one with A229 & other with A329 - and the A229 gave us a very helpful record when a car was pushed into our path whilst we were travelling at 100kph. That camera now installed to our replacement car

Purchased A229U 3 channel from India website. My car only had USB-A and USB-C port. Was unable to plug in all 3 camera via USB-A port. The support understood the problem and shipped a custom USB-C cable. I really like the video quality.

I love my cameras, quality, and material. Hope they last for a lifetime.
At first I was having a hard time getting them to work but it was me that couldn’t figure it out. Customer service was so dam helpful, but they are in another country so they will answer during sleeping hours, so you have to be patient but it’s worth it I guarantee it.

I was excited to see Viofo came out with the OBDII connector for power that also allows for parking monitoring!

I placed the order via Viofo website as soon as they released them where, do to demand there was a small wait. I contacted support where Josie was responsive, personable and communicative keeping updated on the status of shipping.

Great customer service and another great product from Viofo!

I had to contact Viofo for some technical issues I was having wiht a camera. They respond very quickly and were super helpful. A pleasure to do business with a company that backs their products with great support!

I bought a Viofo A139 pro dual dash cam back in dec 2023,it's been great,the product itself it's already a 5*.
But this review its more about the after sale experience.
Fast forward to last week,my camera failed to turn on,power source is fine,so I contacted Viofo directly,in a few emails and precise instructions I was able to update the firmware into the memory card and its solved the problem!
Even though the purchase is over 2 years but I still got great support from the team.
Thank you!

Excellent service, quickly resolving the issue with no drama, confusion or hoops!

Contacted them for a part replacement, they responded promptly and shipped the part for free. Great customer service!

I had to reach out to the VIOFO chat because the cards I received with my order were not formatting to my dashcam. It was very frustrating. Linda was taking my chat. Her patience walking me through a couple steps and then learning the distributor recommended and sent me the wrong cards. Linda took the extra steps and sent me the cards that should have been sent. Thank you Linda.

Recently got my 7-year-old Viofo A129 Pro Duo front camera replaced for only $90 after the front cam footage started becoming grainy and blurry. I contacted customer care and Josie assisted me throughout the entire process. She provided all the information I needed and answered every question clearly.
The whole process was simple and completely stress-free. Truly amazing customer service. The replacement unit is refurbished and comes with a 1-year warranty, which is great.
I'm very happy with the service provided.
Thank you, Josie!

Once I checked product & reviews of dash cams I was impressed with your VIOFO dash cam. Prior to order, I phoned Tech Support in Canada. Answering my call was Sam, who helped me with the purchase & helped with all my technical questions before & after. Great staff. I made many calls to Tech support. Sam was always there to take my call & help. He turned out to be a friend making me feel comfortable. All credit should go to Sam. If it was not for Sam, I may have purchased another brand. Please give Sam a shout out from his Boss & your Company.

I had a very frustrating experience with VIOFO Benelux.

I ordered a VIOFO BP100 Battery Pack and waited weeks for delivery. When the package finally arrived, they sent the wrong product (an expansion battery instead of the BP100).

After contacting support, they admitted the mistake and asked me to return the item before they would send the correct one. They provided a return label but required me to print it and drop the package off myself.

I went to DHL and they refused the package because the label must be printed on paper. I explained to VIOFO that I do not have access to a printer and asked for a pickup or another return option. They refused and insisted I must print the label and take it to a drop-off point.

This means I have to spend additional time and money fixing a mistake that was entirely on their side. I already waited weeks for the order, and the issue is still unresolved.

Very disappointing customer experience.