Violeva Reviews 120

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly nature of the product, finding it easy to use and set up. Many people are pleased with the aesthetic appeal of the product, often describing it as beautiful, stylish, and elegant, and enjoy the variety of available watch faces. The battery life is also frequently praised, with many consumers reporting long-lasting charges. However, some people were dissatisfied with the customer service, citing a lack of responsiveness and difficulty in getting issues resolved. Reviewers often struggled to contact the company directly, experiencing unanswered emails and unhelpful automated replies. There were also concerns regarding product quality, with some customers reporting issues like chargers breaking, watches malfunctioning after a short period, or problems with the watch band's security and design.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the watch's elegant appearance,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the watch's stylish... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the watch easy to set up and... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report that their emails and social... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 3 out of 5 stars

While I love the watch. Customer service not so much. While ordering on my phone I noticed after placing my order that I had accidentally checked a box to order a duplicate band. I wrote right away an... See more

Rated 4 out of 5 stars

really love the size and the clock face—it looks great and is easy to read. The only reason I’m taking off one star is that it can be a bit tricky to put on. I’m planning to look into a different stra... See more

Rated 4 out of 5 stars

I love my Violeva watch!! My previous "well known brand" smartwatch had less than 24 hour charge time and so that was paramount in choosing another watch - I get between 5 and 7 days before I have... See more

Rated 4 out of 5 stars

I love the look of the watch, lightweight and stylish compared to my Fitbit. I do find the daily calorie expenditure to be off in comparison to other smart watches. Seems to only calculate my calories... See more


3.1

Average

TrustScore 3 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad watch, don't bother!

I bought the watch then after 2 months, the charger wouldn't charge. I showed pictures which showed one of the nodules had sunk down so couldn't connect. They advised me what to do. It didn't work so they said they would send me a replacement charger. It never came and the emails stopped. I have tried so many times to get a replacement charger through but just silence. I wouldn't buy of them abd try a trust worthy product/company.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service!

Watch is quite large and I have small wrists, looked odd. Emailed and asked for a refund. Response was positive and reassuring. Wanted reason for return, photo and date received. I forwarded this information. Now, nothing. I have sent 4 more messages and none have been acknowledged!!!!!!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company I have ever…

This is the worst company I have ever seen. I ordered a watch by mistake not realizing I had two. I immediately canceled the order... I sent several emails. This was back in the late part of Nov 2025. Today is Dec 30,2025. I have not heard from this company yet.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!

I bought a watch from them and I am well within my 14 days to return the product. I am told that they are not accepting "change of mind" returns as I live in Canada. What kind or Mickey Mouse retail organization are you running that you don't accept returns? I took the watch out of the package, realized that it isn't what I was looking for and promptly put it back in the package. Are your sales that poor that you're afraid you won't be able to sell it? I am always worried about buying things online as you don't get the real feel of what you're getting but this is the first time I have run into a company that doesn't give refunds. Beware to all that may be thinking of buying products from this company!

22 December 2025
Unprompted review
Rated 4 out of 5 stars

I love my watch

I love my watch. The only annoying thing is that every time it reconnects to my phone the sound goes from my phone to the watch. It happens several times a day which I do not like. But other then that it has been really great for my fitness and does everything I need it to.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

This product did not work and I have…

This product did not work and I have been in contact now for 10 months trying to rectify and get a refund , They ask the same questions, which I have shared multiple times, I want my refund asap. Contacted again today due to no communication for 10 weeks.Ongoing since 30 January

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Love My Watch

Watch was delivered on time and tracking the whole way, setup was an easy process, Love my Watch, thank you.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Attractive and useful

I bought this watch because of the slim design. It has all the features I wanted and is easy to use. I like having different watch faces just for fun. The band is very comfortable and much more adjustable than other bands. I bought the silver version because it looks classy.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

This watch is everything it is…Best watch ever!

This watch is everything it is advertised to be. Perfect for me due to my small wrist. Elegant description is on point, many option for the face of the watch as well as exercise tracking.
However, the charger did come apart and when I tried finding it on the website, I had no luck. Therefore, I ordered one online and it didn't work. I almost discarded the watch but instead I reached out to customer service, explained my issue. They sent me back to the website's accessories link, and there was the charger. Of course, I placed my order, and I am back in business. I truly love this watch.

1 October 2025
Unprompted review

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