While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,049 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often praising its quality and comfortable fit, especially for those with smaller ears or who sleep on their side. Many found the sound quality to be excellent and the user experience, including ease of connection and discreet design, to be highly satisfactory. However, some customers experienced issues with delivery services, noting slower than expected times or problems with receiving their orders. A few people also felt that the audio quality was not up to par, describing it as standard or even poor, and some encountered faulty products or difficulties with the earbuds connecting properly.

What people talk about most

Product

Customers had positive experiences with product, particularly praising the comfortable fit for small ears and... See more

Quality

People report positive experiences with quality. Many customers praise the great sound, clear audio, and... See more

User experience

Consumers find the user experience to be positive, particularly praising the comfort and fit of the earbuds.... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report positive experiences, praising the ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love both sets of earbuds. I especially love the Drift earbuds. I actually fell asleep with them in and only took them out when I woke up. All the other "side sleeper" earbuds were so unc... See more

Company replied

Rated 4 out of 5 stars

They're very comfortable. I wear earbuds all day (addicted to audiobooks) and depend on a quick pause so I can interact with those around me, and I was puzzled until I started rummaging through th... See more

Company replied

Rated 5 out of 5 stars

I ordered the Air and Drift buds on the offer buy one get one free and so pleased i did , these are two different styles of buds and well worth buying. Both sets are so easy to connect to your pho... See more

Company replied

Rated 5 out of 5 stars

Was skeptical as I’ve had issues with small earbuds still falling out as I’ve got rather small ear canals but these fit really well. Maybe not great if you’ve got big ear canals but I can’t speak for... See more

Company replied


Company details

  1. Home audio shop
  2. Home Theatre Shop

Written by the company

VionB designs premium tech and everyday accessories made for real life. From home entertainment and audio to lifestyle tech, we create intuitive, well-designed products that seamlessly fit into daily life. Our focus is on usability, durability, and clean design — without unnecessary complexity. We ship worldwide and provide responsive customer support, clear warranties, and a customer-first approach built on transparency and trust. Life, upgraded. Tech for real life.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They're very comfortable

They're very comfortable.

I wear earbuds all day (addicted to audiobooks) and depend on a quick pause so I can interact with those around me, and I was puzzled until I started rummaging through the waste can, finding the User Manual that told me a double-touch activated pause/play.

17 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your review! We’re really happy to hear you find the earbuds comfortable for all-day use and that they fit so well into your daily routine.

We also appreciate you sharing the helpful tip about the double-tap pause/play feature — we know small shortcuts like that can make a big difference for audiobook lovers and everyday listening.

Thanks again for choosing VionB.

Emma, VionB Team

Rated 5 out of 5 stars

Great sound and they fit my small ears…

Great sound and they fit my small ears perfectly!!!

19 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your amazing 5-star review! We’re so happy to hear the earbuds fit your small ears perfectly and that you’re loving the sound quality.

Your feedback means a lot to us. Thanks again for choosing VionB!

Emma, VionB Team

Rated 1 out of 5 stars

Terrible customer service

The sleep headphones did not lay flat when you lay on your side to sleep. I have emailed vionb support literally 7 times in the last week and have not heard a word back from them. Steer clear of this brand you will never get a return no matter how hard you try. $80 wasted.

19 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi Claire,

We’re very sorry to hear about your experience and completely understand your frustration. Unfortunately, we’re unable to identify your order from your review alone, so we don’t currently have enough information to assist you directly.

We’ll be sending you a “Request Information” message shortly. Once you reply with your order details, we’ll be happy to look into this for you and help find a solution as quickly as possible.

Thank you for your patience.

Emma, VionB Team

Rated 4 out of 5 stars

Good buds for the price

Like the small size for the ear, easy to use, I listen in bed to fall asleep. Loved the 2 for one deal, put one set in the car. The sound quality is not as good as my sony,so I have to turn it low

19 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your honest review and feedback. We’re really happy to hear you enjoy the small size, ease of use, and comfort for listening in bed, and that the 2-for-1 deal worked out perfectly for you!

We also appreciate your comparison to your Sony earbuds. Different earbuds can have slightly different sound profiles, and we’re glad you still found them enjoyable and practical for everyday use.

Thanks again for your support and for choosing VionB.

Emma, VionB Team

Rated 5 out of 5 stars

I like the size of the headphones and…

I like the size of the headphones and the sound quality is great

18 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your wonderful 5-star review! We’re so happy to hear you love the size of the earbuds and that the sound quality has been great for you.

Your feedback means a lot to us, and we truly appreciate your support. Thanks again for choosing VionB.

Emma, VionB Team

Rated 5 out of 5 stars

My expererence is going great with the…

My expererence is going great with the earbuds, they fit great my only down side is I got one for myself the other for my daughter but if we are close one bleed into the other which is not good

15 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your 5-star review! We’re so happy to hear the earbuds fit well and that both you and your daughter are enjoying them.

Regarding the connection issue when you’re close together, this can sometimes happen if the earbuds connect to the wrong nearby device. We recommend renaming each pair in your Bluetooth settings and making sure each set is connected only to the intended phone or device before use.

If the issue continues, feel free to send us a private message and we’ll be happy to help further.

Emma, VionB Team

Rated 5 out of 5 stars

Everything has happened as advertised

Everything has happened as advertised. My only complaint is with the high rate charging cord that I added and it is too stiff and doesn’t work very well for how I use it.

15 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your 5-star review! We’re really happy to hear everything arrived and performed as advertised.

We also appreciate your honest feedback about the fast charging cable. We understand that a stiffer cable may not be ideal depending on how you use it, and we’ll be sure to share your comments with our team as we continue improving our accessories.

Thanks again for your support and for choosing VionB.

Emma, VionB Team

Rated 4 out of 5 stars

So far it been great the sound is…

So far it been great the sound is amazing i will try them out on motorcyle out today hopefully they work im been trying to find something that actually stay thank you again

16 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your review! We’re thrilled to hear you’re loving the sound quality so far and that they feel secure and comfortable.

We’d love to hear how they perform for you on your motorcycle ride today! Hopefully they’re exactly what you’ve been searching for after trying to find earbuds that actually stay in place.

Thanks again for your support and for choosing VionB.

Emma, VionB Team

Rated 5 out of 5 stars

I love them so much my friend took one…

I love them so much my friend took one of them

19 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for the lovely 5-star review! We’re so happy to hear you love them that much.

Sounds like your friend loved them too! Thanks again for your support and for being part of the VionB family.

Emma, VionB Team

Rated 4 out of 5 stars

Love the fit the colour is lovely pink…

Love the fit the colour is lovely pink but can only get the sound from 1 piece at a time either left or right with both pieces in ? Delivery was very quick and a good sound

19 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your review! We’re really happy to hear you love the fit, the pink color, the sound quality, and that your order arrived quickly.

For the issue with only one earbud playing at a time, this is usually caused by the earbuds not syncing properly together. We recommend placing both earbuds back in the charging case for about 30 seconds, then removing them together and reconnecting them to your device via Bluetooth.

If the issue continues, please send us a private message with your order number and we’ll be happy to help further.

Emma, VionB Team

Rated 5 out of 5 stars

These Earbuds are brilliant

These Earbuds are brilliant! I found them so comfortable in my ears as opposed to a pair of more expensive Google Beats Earbuds that I purchased a few months ago. The sound on these VionB earbuds is exceptional, clear and I am happy to wear them for hours at a time. A full charge when I first got them was a few hours but a top up charge doesn't take long now. I don't wear them every day because I missed a delivery as I didn't hear the knock on my door. They are a great fit in my ears and the quality is very good. The case is easy to open because it slides rather than lifts up so it's easier for my arthritic hands to open it. The earbuds rest comfortably and fit the contour of my ears perfectly. They stay in safely as opposed to my Google ones which fall out easily. No static white noise, no sounds from outside in public, I'm very very pleased with my purchase. Thank you

11 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your amazing review! We’re thrilled to hear how comfortable your VionB earbuds feel compared to other brands and that you’re enjoying the sound quality and secure fit.

We especially appreciate you sharing details about the case design and comfort, as feedback like yours helps other customers a lot.

We’re so happy they’ve been a great match for your ears and daily use. Thanks again for your support and for choosing VionB!

Emma, VionB Team

Rated 4 out of 5 stars

The Sleep Buds are super comfortable to…

The Sleep Buds are super comfortable to wear and are snug enought that they stay in without any problems. I can hardly tell they are even in. The sound is good. They were easy to connect to my phone. They last about 5 hours on a charge and I guess thats the only thing I would consider a negative. I wish they had a longer battery life, since I do wake up when the sound stops (similar to how people wake up when the fan stops blowing).

18 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your honest feedback. We’re really happy to hear the earbuds are comfortable, stay in place well, and were easy to connect.

We also truly appreciate your note about the battery life. Feedback like this helps us continue improving future versions and the overall experience for our customers. Thanks again for taking the time to share your experience with us!

Emma, VionB Team

Rated 5 out of 5 stars

very light packaging so I wasn't sure…but BUY IT!

very light packaging so I wasn't sure on performance. but.....works great and fits my ears!! I don't feel like anything is in them! Sound is great.

17 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you so much for your wonderful review! We’re so happy to hear that the earbuds exceeded your expectations and fit your ears so comfortably that you barely notice them. It’s also great to know you’re enjoying the sound quality. Thank you again for your support and recommendation — it truly means a lot to us!

Emma, VionB Team

Rated 5 out of 5 stars

Love the quality of the audio and the…

Love the quality of the audio and the comfort of the earbuds. I was skeptical about the audio quality, but it exceeded my expectations. I've probably fallen asleep with them at least 3 times and have forgotten I was wearing them numerous times. They were exactly what I needed. I do virtual events and need to be on camera a lot and these give me a more professional and discreet look while I monitor audio for my clients and appear on camera.

18 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you so much for your thoughtful review! We’re thrilled to hear that the audio quality exceeded your expectations and that the earbuds have been so comfortable and discreet for your daily use. It’s especially great to know they’ve helped you feel more professional and confident during your virtual events. Thank you again for your support and for choosing ViSound!

Emma, VionB Team

Rated 5 out of 5 stars

very good product,fits my ears…

very good product,fits my ears perfectly and sound quality is good.glad i got the two for one deal its awesome.good shipping communication also.only took two weeks from china to perth.thank you!

8 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you so much for your wonderful review! We’re thrilled to hear that the earbuds fit perfectly, that you’re enjoying the sound quality, and that the shipping experience went smoothly for you as well. We’re also happy you loved the buy one get one deal.

Emma, VionB Team

Rated 5 out of 5 stars

Fit my ears!

17 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you so much for your review! We’re so happy to hear that the earbuds fit your ears comfortably — that’s exactly what we designed them for. Enjoy your ViSound earbuds!

Emma, VionB Team

Rated 2 out of 5 stars

The audio quality is just not quality

The audio quality is just not quality, I've received free ear pods with purchase that are better, more clear sound, than these... I have small ears and while these fit very well they cause a suction that makes my ear drum unsortable and thus causes a vibration much like I would assume tinnitus is like. I gave it two stars because the fit was great the technology I would never had paid what I did for the subpar sound.

16 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you for sharing your feedback. We’re sorry to hear that the audio quality and overall experience did not meet your expectations. Your comments are important to us and will be shared with our team as we continue to improve our products. Thank you for giving ViSound a try.

Emma, VionB Team

Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY!

They are the worst earbuds I’ve ever brought, and k brought them for my husband - they just happened to have the good ol’ Buy 1 get 1 free’ - pfft.
Delivery Took 18 days - coming from CHINA!
Both pairs came differently boxed, one disassembled, and flat - the other in their case & charged. They paired in Chinese.
The sound is abhorrent. My Amazon TOZO buds $25 crap all over these.
Quality is poor. Cheap Chinese crap, rebranded into this fake company image of 5 star earbuds.
Conveniently with no company label on them whatsoever.

7 April 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Unfortunately, we’re unable to locate your order or account details from your review alone, so we can’t properly investigate the issue at this time. We’ll be sending you a Request Information form shortly — once completed, our support team will be able to review your case and assist you further. We appreciate the opportunity to make this right.

Emma, VionB Team

Rated 5 out of 5 stars

I love the fact they stay in your ear

I love the fact they stay in your ear. The sound quality is good and the volume is loud. Definitely loving these!!

4 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you so much for your wonderful review! We’re so happy to hear that the earbuds stay securely in your ears and that you’re enjoying the sound quality and volume. Comfort and fit are exactly what we designed them for, so your feedback truly means a lot to us.

Emma, VionB Team

Rated 3 out of 5 stars

I'm very excited to get them so I can…

I'm very excited to get them so I can try them, BUT I haven't received my order yet. The shipping definitely takes a very long time. I ordered them on 4/28, today is 5/18 and still haven't received them. But excited to get them nonetheless!

18 May 2026
Unprompted review
VionB logo

Reply from VionB

Hi, thank you for your feedback and for your patience. We’re very sorry for the delay with your order. Unfortunately, we’re unable to locate your order details from your review alone. We’ll be sending you a Request Information form shortly — once completed, our support team will be able to look into this for you and provide an update as quickly as possible. We truly appreciate your patience and excitement for your order!

Emma, VionB Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look