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Review summary

Created with AI, based on recent reviews

Considering 1,049 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often praising its quality and comfortable fit, especially for those with smaller ears or who sleep on their side. Many found the sound quality to be excellent and the user experience, including ease of connection and discreet design, to be highly satisfactory. However, some customers experienced issues with delivery services, noting slower than expected times or problems with receiving their orders. A few people also felt that the audio quality was not up to par, describing it as standard or even poor, and some encountered faulty products or difficulties with the earbuds connecting properly.

What people talk about most

Product

Customers had positive experiences with product, particularly praising the comfortable fit for small ears and... See more

Quality

People report positive experiences with quality. Many customers praise the great sound, clear audio, and... See more

User experience

Consumers find the user experience to be positive, particularly praising the comfort and fit of the earbuds.... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report positive experiences, praising the ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love both sets of earbuds. I especially love the Drift earbuds. I actually fell asleep with them in and only took them out when I woke up. All the other "side sleeper" earbuds were so unc... See more

Company replied

Rated 4 out of 5 stars

They're very comfortable. I wear earbuds all day (addicted to audiobooks) and depend on a quick pause so I can interact with those around me, and I was puzzled until I started rummaging through th... See more

Company replied

Rated 5 out of 5 stars

I ordered the Air and Drift buds on the offer buy one get one free and so pleased i did , these are two different styles of buds and well worth buying. Both sets are so easy to connect to your pho... See more

Company replied

Rated 5 out of 5 stars

Was skeptical as I’ve had issues with small earbuds still falling out as I’ve got rather small ear canals but these fit really well. Maybe not great if you’ve got big ear canals but I can’t speak for... See more

Company replied


Company details

  1. Home audio shop
  2. Home Theatre Shop

Written by the company

VionB designs premium tech and everyday accessories made for real life. From home entertainment and audio to lifestyle tech, we create intuitive, well-designed products that seamlessly fit into daily life. Our focus is on usability, durability, and clean design — without unnecessary complexity. We ship worldwide and provide responsive customer support, clear warranties, and a customer-first approach built on transparency and trust. Life, upgraded. Tech for real life.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

my package arrived on the day it said…

my package arrived on the day it said it would I'm using them at work and they sound wonderful

7 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your kind review! We’re happy to hear your package arrived on time and that you’re enjoying the sound quality at work. We truly appreciate your support and hope you continue loving them!

Emma, VionB Team

Rated 1 out of 5 stars

Terrible Customer Experience

I’ve have tried multiple time to reach out by email and website email support and phone and no one has returned my request. It’s been a month now and I reached out one last time to get some concerns answered but no reply. Customer Experience has went downhill. If I can’t get support when it’s offered. I can’t continue to be a returning customer.

11 May 2026
Unprompted review
VionB logo

Reply from VionB

We’re truly sorry to hear about your experience and understand your frustration. This is not the level of support we aim to provide. A member of our customer support team will be reaching out to you shortly to review your concerns and assist you directly. Thank you for your patience and for bringing this to our attention.

Emma, VionB Team

Rated 1 out of 5 stars

I cannot get a hold of someone to…

I cannot get a hold of someone to correct my shipping address. Product was returned and I want a refund.

1 May 2026
Unprompted review
VionB logo

Reply from VionB

We’re sorry for this experience. A member of our customer support team will be reaching out to assist you with your shipping address and refund request. Thank you for your patience while we look into this for you.

Emma, VionB Team

Rated 5 out of 5 stars

Finally something that fits my small ears

I bought them for my daughter and myself for Mother’s Day. We both have never had any type of in ear headphone not either fall out or hurt. These don’t do either. Now my daughter in law wants some too. Thank you so far no complaints. I even received them much quicker than I expected.

10 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your lovely review. We’re so happy to hear that you and your daughter finally found earbuds that fit comfortably and stay in place without hurting your ears. It’s wonderful to know they also exceeded your expectations with the delivery time! Thank you again for your trust and support.

Emma, VionB Team

Rated 5 out of 5 stars

So far it’s great

So far it’s great. I bought 2 one for me and one for my mom and she also loves it. Fits great very loud! I don’t even need to put my volume all the way up to block the outside noise. It’s small which is great because you can’t even tell I have headphones in. I definitely recommend. I’ll be buying one for my little brother soon.

10 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your wonderful review. We’re so happy to hear that both you and your mom are loving your earbuds! It’s great to know the comfort, discreet fit, and sound quality are meeting your expectations. Your recommendation truly means a lot to us, and we hope your little brother loves them too.

Emma, VionB Team

Rated 5 out of 5 stars

Comfort and sound quality are great and…

Comfort and sound quality are great and fit under my motorcycle helmet perfectly. I would recommend buying these

11 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your kind review! We’re thrilled to hear the comfort and sound quality are working so well for you — especially under your motorcycle helmet. Your recommendation truly means a lot to us. Enjoy your ViSound earbuds and ride safe!

Emma, VionB Team

Rated 5 out of 5 stars

Love it is small and cute and doesnt…

Love it is small and cute and doesnt bother or hurt my ear

10 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your lovely feedback, Daymari. We’re so happy to hear you’re loving the small, comfortable design.

Creating earbuds that feel lightweight, effortless, and easy to wear all day was exactly our goal, so it means a lot to know they’re bringing you that experience.

Emma, VionB Team

Rated 5 out of 5 stars

Comfortable fit

Comfortable fit, no soreness of ear canals or outer ear even when laying on side.

10 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your kind feedback, Sharon. We’re truly happy to hear the comfort and fit are making such a difference — especially even while lying on your side.

Creating earbuds that feel effortless to wear throughout the day was at the heart of the VIONB experience, so your words mean a lot to us.

Emma, VionB Team

Rated 4 out of 5 stars

So far I enjoy them but have not had…

So far I enjoy them but have not had the opportunity to ride the motorcycle with them so that’s when I’ll know for sure. Bass is low but that’s okay.

10 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for sharing your first impressions, Simon. We’re really glad to hear you’re enjoying them so far.

We love that you’re planning to test them on the motorcycle — real-world comfort and clarity are exactly what matter most. We also truly appreciate your note about the bass, as every piece of feedback helps us keep refining the VIONB experience.

Enjoy the ride, Simon — and thank you for being part of VIONB.

Emma, VionB Team

Rated 5 out of 5 stars

My son & I, both AuDHD, love these earbuds!

My son & I love these earbuds. We are both AuDHD & these are the only earbuds we can wear for long periods of time.

10 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for sharing this. We’re incredibly happy to hear that both you and your son can wear them comfortably for long periods of time. Creating earbuds that feel lightweight and easy to wear for sensitive ears was exactly our goal, so feedback like this truly means a lot to us.

Emma, VionB Team

Rated 5 out of 5 stars

I love it 😊fits perfectly in my ear I…

I love it 😊fits perfectly in my ear I have small ears and everything I tried would hurt my ears or fall out these are so comfortable and fit just right like it was made for my ears 😊 Thank you so much ❤️

6 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your wonderful review! We’re incredibly happy to hear the earbuds fit your small ears so comfortably and securely. Creating earbuds that feel made for you is exactly what we aim for. Your kind words truly mean a lot to us!

Emma, VionB Team

Rated 5 out of 5 stars

These earbuds are amazing!!!

These earbuds are amazing!!!! 😻 FINALLY … they’ve made ones for smaller ears—the hype is accurate. They are so lightweight but also have excellent sound quality. The battery life is also impeccable. I truly can’t say enough good things. I already gifted a pair to a bestie and they love them, too. ♥️

9 May 2026
Unprompted review
VionB logo

Reply from VionB

Wow — thank you so much for this incredible review! We’re beyond happy to hear the earbuds have been such a great fit for your smaller ears and that you’re loving the comfort, sound quality, and battery life. It truly means the world to us that you even gifted a pair to your bestie. Thank you for your support!

Emma, VionB Team

Rated 4 out of 5 stars

I love them.

I love them.

7 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your review! We’re so happy to hear you’re loving your earbuds. Your support truly means a lot to us.

Emma, VionB Team

Rated 5 out of 5 stars

Where have you been all my life?

I love that they are super small and indiscrete. I love the skin tone colors! Where have they been all my life???

6 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for this amazing review! We’re thrilled to hear you’re loving the small, discreet design and the skin tone colors. Comments like yours truly make our day.

Emma, VionB Team

Rated 5 out of 5 stars

Great earphones and soooo comfy

Great earphones and soooo comfy! Wish they had a noise cancelling feature

9 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your feedback! We’re so happy to hear you’re loving the comfort of the earbuds. We also really appreciate the suggestion about noise cancellation and will definitely share it with our team.

Emma, VionB Team

Rated 5 out of 5 stars

I love it

I love it. Is tiny and comfortable. Everything you hear it’s clear and you could adjust the volumen on your phone.

7 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your review! We’re thrilled to hear you’re loving the comfort, compact design, and clear sound quality. We really appreciate your support and feedback.

Emma, VionB Team

Rated 5 out of 5 stars

Love these earbuds

Love these earbuds. The battery lasts forever and the sound is great. I got a pair for my autistic son so that he doesn’t have to wear bulky headphones. Highly recommend!

9 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your kind words and for sharing your experience! We’re so happy to hear the earbuds have been a great fit for your son and that he’s enjoying the comfort and sound quality. Your support truly means a lot to us.

Emma, VionB Team

Rated 5 out of 5 stars

They have a great fit for my

They have a great fit for my granddaughter’s little ears

8 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your lovely review. We’re so happy to hear they’re a great fit for your granddaughter’s smaller ears. Comfort and fit are exactly what we designed them for, so this truly means a lot to us!

Emma, VionB Team

Rated 1 out of 5 stars

I need a refund on order 165711

I need a refund on order 165711. They do not seal. I emailed earlier and haven't heard back. I put on the large tips and they didn't stay sealed.

8 May 2026
Unprompted review
VionB logo

Reply from VionB

We’re very sorry to hear about your experience. A member of our customer support team will be reaching out to you shortly to help with your order and refund request. We truly appreciate your patience.

Emma, VionB Team

Rated 5 out of 5 stars

Got these on a 2 for 1 offer

Got these on a 2 for 1 offer. Love them. They are really comfortable to wear. The sound is as good as my other not comfortable earbuds. My husband has stolen the 2nd pair. Good overseas delivery.

8 May 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your lovely review. We’re so happy to hear you’re enjoying both the comfort and sound quality. And we had to laugh at your husband stealing the second pair. We truly appreciate your support and are glad the international delivery experience was a positive one too!

Emma, VionB Team

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