They responded immediately, within 15 minutes of call, electricity was established at two properties. Scheduled work was not affected! They opened before 08:30 so I did not have to call back. Sign up... See more
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Quick, simple and highly recommend. I submitted my information the night before and first thing the next day, I received a call breaking down cost and what were the steps to switch over. Not only am I... See more
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Mr. Zambito from the Concierge Team was fantastic! He explained everything we needed to do and was very patient with us old folks! He led us through the process with caring and understanding. I was... See more
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My representative was Naim and he was fantastic. Being new to solar energy and now having to pick an electric company that would meet my needs was challenging for me. Naim so patiently answered all my... See more
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Company details
About Ambit Energy: VIP Concierge Team
Written by the company
Ambit Energy
Who are we?
Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone.
Choosing an Energy Provider:
Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier.
Customized Solutions:
Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service.
Business & Commerical:
Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy's Mission:
Written by the company
- “To be the finest and most-respected retail energy provider in America.”
T.L.C. Guarantee
Try it. Like It. Or Change It. Guaranteed.
We’re so confident you'll be happy with your new Ambit Energy plan that we're willing to guarantee it! If you find your plan isn’t exactly what you need, you can change to a different Ambit term plan any time once in your first 12 months of service without penalty. So... shop with the confidence of knowing you can't go wrong! It’s our way of letting you know that we’re committed to providing you with the service that’s right for your needs.
Contact info
2807 Allen St #2369, 75204, Dallas, United States
- (817) 402-2664
- team@vipenergyservice.com
- vipenergyservice.com
4.7
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The person I spoke to me was very…
The person I spoke to me was very helpful and answered all my questions.
9 April 2026
Reply from Ambit Energy: VIP Concierge Team
Thanks for the review Faustino! We’re happy to hear you received helpful support and got all your questions answered. Let us know anytime you need anything.
Just arrived at my new home
Just arrived at my new home, only to find the electricity wasn't connected as yet. Ambit organised and sorted it out within one hour! Now that is what you call service with a S!
9 April 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience Coenraad! We’re really glad we could get your electricity connected quickly after your move. Our team works hard to make sure situations like this are resolved fast, and we’re happy you’re all set now. Welcome to your new home!
The process for signing up was well…
The process for signing up was well prepared thus the process where quick and smooth
2 April 2026
Reply from Ambit Energy: VIP Concierge Team
We appreciate your feedback Christi! It’s great to know the sign‑up process was quick and seamless on your end. Providing a smooth start is important to us, and we’re happy we delivered that for you.
Reply from Ambit Energy: VIP Concierge Team
Thank you for your review, Erica. We appreciate you sharing your experience with our customer service team. If there’s anything more we can do or if you have additional feedback, we’re always here to support you.
I'm very blessed to b wit ambit
I'm very grateful for ambit I thought no one would help me, kept getting the runaround, but ambit ,was there and they he.lp me I was set up in one day Thank you ambit.
25 March 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing this, Anthony. We’re really glad we could step in and help after all the runaround you experienced. Getting you set up in just one day is exactly the kind of support we aim to provide. We appreciate you choosing Ambit and we’re always here whenever you need us.
Reply from Ambit Energy: VIP Concierge Team
We appreciate your feedback, Patricio! Happy to know our team gave you amazing attention and made everything easy to understand. Welcome to Ambit, we’re here for you anytime.
Krista was great at explaining…
Krista was great at explaining everything and reviewing the best plan to switch my energy.
1 April 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Jan. We’re glad to hear Krista was able to clearly explain everything and help you find the best plan for your energy switch. We appreciate you taking the time to share your experience and we’re happy to have you with us.
I didn't have any money today, so the 0 dam was great. I appreciate the opportunity and I would do my best to be prompt with payments.
I appreciate the opportunity. I had previously invested all my money on prepaid lights. I'll do my best to be prompt with payments.
31 March 2026
Reply from Ambit Energy: VIP Concierge Team
We’re happy to hear the $0 down made things easier for you, Pavel. Thank you for trusting us, and for your commitment to being prompt with payments. We appreciate you and we’re here whenever you need us.
Reply from Ambit Energy: VIP Concierge Team
Thanks, Chanel! Glad to hear it was quick and easy. We’re always here if you need anything else.
Reply from Ambit Energy: VIP Concierge Team
Thank you for sharing your experience! We’re so glad to hear your setup was quick and easy. Welcome to the Ambit family! we’re here anytime you need support.
This is one of the best light company’s like omg
I love how the lights work I love it it’s everything affordable it’s the right plan
13 March 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for this amazing feedback, Madison! We’re thrilled to hear we’re one of the best companies you’ve worked with and that your plan is affordable and working exactly the way you hoped. It means a lot that you’re loving the service.
Service was exceptional.
21 March 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you, Rudolph, for your wonderful feedback! We’re thrilled to know that you found our service exceptional. Delivering outstanding experiences is always our goal, and your kind words inspire us to keep raising the bar. We truly value your support and look forward to serving you again.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Kimberly, for sharing your experience with us! We’re delighted to hear that our customer service team provided you with excellent support and timely responses. Your feedback motivates us to keep delivering the same level of care and efficiency to all our customers. We truly appreciate your trust and look forward to serving you again.
The process of setting up my…
The process of setting up my electricity plan was amazingly quick and customer service was so helpful and gave me a call that everything was set up for me and I never had any other electricity company to give me a courtesy call. Thanks Ambit
21 March 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for the wonderful feedback, Tina! We’re happy to hear that your setup was fast and that our customer service team was able to assist you every step of the way. Providing a personal courtesy call is one of the ways we try to go above and beyond. Thanks for choosing Ambit!
I still have no electricity
I still have no electricity! Where is the problem. It’s pitch dark and I can’t seem to get help from anyone.
5 March 2026
Reply from Ambit Energy: VIP Concierge Team
I’m really sorry you’re going through this, Fioina. Being without electricity is incredibly frustrating, especially when it feels like no one is helping. I truly understand how stressful that is.
For issues like this, Ambit’s customer service team is the fastest way to get real‑time updates on your connection status. Please reach out to them directly so they can check your account and get this resolved as quickly as possible.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your feedback, Krysta! We’re really glad to hear you had a great experience with our service. Your support means a lot, and we’re always here whenever you need assistance.
Excellent customer service.
10 March 2026
Reply from Ambit Energy: VIP Concierge Team
Sophie, thank you so much for your kind words! We’re truly glad to hear you had an excellent customer service experience. It’s always our goal to make everything smooth and stress‑free for you. We appreciate you taking the time to share your feedback and we’re here anytime you need support.
Christa was very kind and patient with…
Christa was very kind and patient with me. I really appreciate her!
11 March 2026
Reply from Ambit Energy: VIP Concierge Team
Christian, thank you so much for sharing this! We’re really glad to hear Christa was kind and patient with you, she’ll be so happy to know you appreciated her. We’re always here to make things easy and supportive for you.
Ambit Energy,got the job done right…
Ambit Energy,got the job done right away,I am very pleased with this company.
4 March 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience, Tracy! We’re thrilled to hear that Ambit Energy was able to get the job done right away and that you’re pleased with our service. Your satisfaction means a lot to us, and we look forward to continuing to serve you.
Paid my bill got a disconnect notice…
Paid my bill got a disconnect notice same month
22 December 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for the 5‑star rating Javon, we truly appreciate it. I’m sorry you still received a disconnect notice after paying your bill. Sometimes the system sends automated notices before the payment update fully syncs, and we understand how frustrating that can be.
Thanks again for your feedback and for giving us a great rating despite the inconvenience.
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