They responded immediately, within 15 minutes of call, electricity was established at two properties. Scheduled work was not affected! They opened before 08:30 so I did not have to call back. Sign up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick, simple and highly recommend. I submitted my information the night before and first thing the next day, I received a call breaking down cost and what were the steps to switch over. Not only am I... See more
Company replied
Mr. Zambito from the Concierge Team was fantastic! He explained everything we needed to do and was very patient with us old folks! He led us through the process with caring and understanding. I was... See more
Company replied
My representative was Naim and he was fantastic. Being new to solar energy and now having to pick an electric company that would meet my needs was challenging for me. Naim so patiently answered all my... See more
Company replied
Company details
About Ambit Energy: VIP Concierge Team
Written by the company
Ambit Energy
Who are we?
Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone.
Choosing an Energy Provider:
Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier.
Customized Solutions:
Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service.
Business & Commerical:
Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy's Mission:
Written by the company
- “To be the finest and most-respected retail energy provider in America.”
T.L.C. Guarantee
Try it. Like It. Or Change It. Guaranteed.
We’re so confident you'll be happy with your new Ambit Energy plan that we're willing to guarantee it! If you find your plan isn’t exactly what you need, you can change to a different Ambit term plan any time once in your first 12 months of service without penalty. So... shop with the confidence of knowing you can't go wrong! It’s our way of letting you know that we’re committed to providing you with the service that’s right for your needs.
Contact info
2807 Allen St #2369, 75204, Dallas, United States
- (817) 402-2664
- team@vipenergyservice.com
- vipenergyservice.com
4.7
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for your feedback, Laura! We’re glad to hear you found us easy to deal with, making things simple and stress‑free is exactly what we aim for. We appreciate you taking the time to share your experience!
The service was fast and efficient…
The service was fast and efficient exactly how we expected it, thanks! I will definitely recommend Ambit Energy
20 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for your kind words, Jasmine! We’re delighted to hear that our service was fast and efficient, just as you expected. Your recommendation of Ambit Energy means a lot to us, and we truly appreciate your support
Did a great job was so convenient thank…
Did a great job was so convenient thank you very much
25 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Angelia! We’re thrilled to hear that you found the experience convenient and that we did a great job for you. Your feedback means a lot to us, and we look forward to serving you again soon.
Iv seen NOTHING like it! AMAZED ❤️
They were true truefuly understanding I was so shocked how fast I had passed with no deposite right on the money im amazed please know this they saved me they did 🩷
19 February 2026
Reply from Ambit Energy: VIP Concierge Team
Amanda, thank you so much for this! We’re thrilled everything went through fast and with no deposit. We’re really glad you felt understood and supported, that’s exactly the experience we want for every customer. We’re so happy we could help you when you needed it 🩷
GREAT SERVICE
11 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Maria! 🌟 We’re thrilled to hear you had a great experience with our service. Your feedback motivates us to keep delivering the same level of care and support to all our customers.
We look forward to serving you again soon!
Reply from Ambit Energy: VIP Concierge Team
Thank you, Oscar! We appreciate you taking the time to share your experience. We’re glad to hear everything went well, and we’re here anytime you need support with your Ambit Energy service
The agent took the time to research my…
The agent took the time to research my issue and help me with and was happy to do. 10 out of 20 recommend!
6 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for your review, Rebecca! We’re happy to know our agent went the extra mile to look into your concern and help you out. Your “10 out of 20 recommend” made our day.
The customer service was exceptionally…
The customer service was exceptionally courteous, and the setup process was straightforward.
5 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for your kind feedback, Heather! We’re glad to hear that our customer service team was courteous and that the setup process was smooth for you. We appreciate you taking the time to share your experience.
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for sharing your experience, Ezekiel! We’re happy to know our team made a great impression. We’re always here to help whenever you need us.
Reply from Ambit Energy: VIP Concierge Team
Thank you for your feedback, Jennifer! We’re glad to hear that our communication was clear and that our team was able to provide the knowledge you needed. We appreciate you taking the time to share your experience with us.
Smooth. Reliable and Easy.
Choosing energy providers, internet setup everything was smooth and was done over a few calls. Appreciate the help ! Thanks!
30 January 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for sharing your experience, Akkash! We’re glad everything felt smooth, reliable, and easy for you. Getting your energy provider and internet set up in just a few calls is exactly the kind of convenience we aim to deliver. We truly appreciate your trust, and we’re always here whenever you need support.
Marco was perfect in every way
Marco was perfect in every way. He was professional, well informed and also very kind!
3 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience, Loyce! We’re thrilled to hear that Marco provided such outstanding service, professional, knowledgeable, and kind. We’ll be sure to pass along your kind words to him, and we look forward to serving you again in the future.
Regardless of how many times I call
Regardless of how many times I call, no one can seem to understand that the email that your customer has used was entered incorrectly. I am receiving emails with her personal information (name/address, etc.) and yet this is not me.
28 January 2026
Reply from Ambit Energy: VIP Concierge Team
We’re very sorry for the mix-up and the frustration it’s caused. It looks like an email address was entered incorrectly, and we want to fix this right away. Please contact our support team so we can correct the account details and stop these emails from reaching you. Thank you for letting us know.
Josue provided excellent service and…
Josue provided excellent service and quickly resolved my questions. Thank you for having such representatives at Ambit Energit.
2 February 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Susana! We’re thrilled to hear that Josue was able to assist you quickly and provide the excellent service you deserve. We truly appreciate your kind words and are grateful to have team members like him representing Ambit Energy. We're always here whenever you need support.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing this! We’re thrilled to hear Marco was simply amazing. We’ll make sure he knows how much you appreciated his help.
I feel u guys didnt protect my account…
I feel u guys didnt protect my account im very upset about this yall have to investigate nobody hasn't told me the status of the case yet. I had services for yall for a few days and someone took me from yall fraudulently no updates yet.
28 January 2026
Reply from Ambit Energy: VIP Concierge Team
We’re really sorry to hear about what you experienced, and we understand how upsetting this situation is. Your account security is extremely important to us. Our team is actively investigating the issue, and we apologize for the delay in updates. We’ll make sure you receive a status update as soon as possible. Thank you for your patience while we work to resolve this for you.
He was a very sweet and kind person
He was a very sweet and kind person. I would recommend him to speak to anyone that wanted to switch to it y’all’s company. He knew exactly what I wanted. He was very, very nice and I could understand what he was talking
24 January 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your feedback, Zana. We’re truly glad to hear that you had such a positive interaction with our representative. Your kind words about his professionalism, clarity, and kindness mean a lot to us. We did notice the 1-star rating alongside your thoughtful comments, and we’d love the opportunity to understand if there was anything about your overall experience that didn’t meet expectations. Your insights help us improve, and we’d be grateful if you could reach out to us directly so we can ensure everything is resolved to your satisfaction.
Customer service excellent.
24 January 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for your kind words. We’re happy to know our customer service met your expectations.
CinthiaGrate experience always I call with an…
Grate experience always I call with an Agent
22 January 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you, Alma! We’re glad to know you always have a great experience when speaking with our agents. We appreciate your trust and look forward to assisting you again.
Welcome aboard!
Josue was as helpful as can be and made…
Josue was as helpful as can be and made sure everything was correct and final before we finished.
16 January 2026
Reply from Ambit Energy: VIP Concierge Team
Thanks so much, Jerrick! It’s great to know Josue was so helpful and made sure everything was correct before wrapping up. Welcome to Ambit!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.