vipgateway.co.uk Reviews 

4,892
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

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Replied to 89% of negative reviews

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4.9

All reviews

(4,892)

1,647 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth process, good communication

I had a great experience from the quote request until the delivery of the car. Nathan was very helpful and always available/called back when needed. Aftersales team was also responsive and everything happened exactly as it was promised including the day of the delivery. A recommended lease company.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Process from Start to Finish

VIP Gateway made my first car leasing experience completely seamless! They answered every question I had and guided me through the entire process with ease. Huge thanks to the team, and a special shout-out to Shazib for the incredible service!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Was in a very stressful situation…

Was in a very stressful situation having a pervious car written off and in need of a new one asap, Patrick made the whole experience so simple and was very patient as we looked through a range of cars. Very helpful and knowledgeable. He is a credit to your organisation.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I honestly couldn’t recommend Danica…

I honestly couldn’t recommend Danica enough! She was absolutely brilliant from start to finish and made the whole process of arranging my new car so easy.
She was incredibly patient, always quick to respond to my questions and kept me updated and reassured throughout the entire process. Nothing ever felt like too much trouble, and she genuinely went above and beyond to help get everything sorted for me.
Buying a new car can be quite stressful, but Danica made the whole experience feel straightforward and completely took the stress out of it. I’m so grateful for all her help and would 100% recommend her to anyone looking for their next car. Thank you so much, Danica!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, Danica has been fabulous throughout the process, I’ve had a couple of queries/amendments throughout and Danica has assisted with them all, very professional and very helpful it’s been a pleasure, I’ve felt very much looked after and kept informed

17 August 2026
Unprompted review
Rated 5 out of 5 stars

I requested quotes about leasing a new…

I requested quotes about leasing a new vehicle from a number of suppliers, however Patrick from VIP Gateway was by far the most helpful, friendly and proactive out of everyone. The service was excellent and I was able to secure exactly the car I wanted at a price that I was happy with.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Josh was very helpful in sorting out my…

Josh was very helpful in sorting out my new car he was very knowledgeable on spec for my new car
I would recommend anyone to contact Josh to discuss purchasing a new car
He got the car I wanted at a great price
Would highly recommended
Thanks josh

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Avenger

First made an enquiry on 8th August and I’m expecting a delivery date of 20 days later… whole process was seamless thanks to Jonny, he was very helpful! Really looking forward to receiving my car ☺️

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Danica was excellent

Danica was excellent. She made the process very easy and explained everything clearly. She kept us fully updated at all times and was very quick to get back to us with answers to any questions we had. Highly recommend if you are looking to lease your next vehicle.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! My sales person, Nathan Blakeley through VIP Gateway found me exactly what I wanted, kept me updated, and secured a great deal. Professional, transparent, and easy to work with — highly recommended! Thanks Nathan for everything, I'm so happy.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from start to finish!

I couldn’t have asked for a better experience buying my new car. Arron was brilliant from the very first conversation — professional, friendly, and kept me updated at every step of the process. He made what can usually be a stressful process completely smooth and straightforward, and always took the time to answer every question I had.

It really felt like he genuinely cared about getting everything right and making sure I was happy, rather than just pushing through a sale. Even after the order was confirmed, he took the time to follow up and make sure everything was in hand. I’m so grateful for how helpful and approachable he was throughout — it’s such a refreshing change from the usual car buying experience!

If you’re looking to buy a car, I’d absolutely recommend speaking to Arron at VIP Gateway. Great service, great communication, and a really lovely guy. Thank you so much, Arron — I’m really looking forward to getting behind the wheel!

20 August 2026
Unprompted review

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