Viral Launch Reviews 224

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I signed up for this software tool in 2019. I got derailed in 2020, so I was not able to login after that. Thus, I can’t give feedback as to the program itself, but I can say they have great customer... See more

Company replied

Rated 5 out of 5 stars

Product Discovery is awesome! It helped me find the perfect product and I just hit my highest revenue month ever!

Company replied

Rated 5 out of 5 stars

Viral Launch has very awesome 24/7 support. I'm a new member and I've reached out with a few questions, and they are quick to respond and take care of things as quickly as possible, and most times ev... See more

Company replied

Rated 5 out of 5 stars

I subscribed to Viral Launch about three months ago. I think it's a great service with great customer care. I had some issues with the extension, contacted them and they were always eager to help.... See more

Company replied

Company details

  1. Business administration service
  2. Software company
  3. Software Vendor

Written by the company

Viral Launch has closed down


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4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

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Rated 5 out of 5 stars

Really Increased our Sales!

Viral launch helped me take my business from $2,000 a month to $10,000 using there Launch services! Viral launch is a true blessing from God!

5 September 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

This is amazing! We're glad to hear your business is taking off, and that we get to share in your success! Congratulations!

Rated 5 out of 5 stars

Couldn't be happier with their Lifestyle Photography Package

Viral Launch did our Lifestyle Photos for our company. We couldn't have been happier. It was expensive at $1200, but absolutely worth it for the professional quality photos we received. I was that crazy customer that no one wants to get, asking them for over 10 very specific photos showcasing our KAUAI silicone rings: couple kayaking, happy couple camping, girl on the beach, guy in classic car, guy in a suit, weight-lifting photo, wood-working photo, a nurse....even a medieval set up...etc. They literally did them all!!! And they did them perfectly. I actually shrieked out loud when I saw the pics!! I was blown away. They went WAY over and above what we asked. Thank you so much you guys!

2 August 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you so much for the feedback! We know how impactful photos are to an Amazon business. Thank you for the opportunity to be part of your continued success!

Rated 2 out of 5 stars

Better options available.

I have used all of their products and services. Bottom line is that they are very expensive and don't offer much more than what you can find elsewhere - To their credit, they've successfully positioned themselves as having some secret sauce due to their "data dive" but the truth is, if any leg up - it's very small

A launch/photos/Listing that would cost over $1700 with Viral launch, could be done for just as good quality using services through some of the more experienced listing/photo options on Fiverr or Upwork for $500

Their photos are great - so we still use their photos for products that we are investing a lot into.

Good at:
Their photo services and their Listing builder tool in keyword research are good. Their photo service, although expensive, are some of the best around.
keyword (Listing Builder) is a great tool we use for all of our product descriptions and titles.

Overprice and under-deliver on:
LAUNCH - dont use - horrible experience - did not receive a single review from over 200 giveaway units. A much better option is to giveaway units through Vipon for 1/4 the cost. It is literally the exact same thing.

Listing Optimization - their writers are not that creative and don't give you anything that you couldn't from a keyword list for your product. You can get better for cheaper on fiverr or do it yourself.

Produce Discovery and Marketplace intelligence - use the free unicorn smasher plugin. We have used their Product Idea star rating - they give you a 1-5 star rating based off "data" - we've had good success with 1-2 star ideas and flopped on 4.5 star products. I don't put any weight into their star rating anymore. It's very unreliable.

All in all, their services/products and products are not better than what you can find elsewhere for much, much cheaper.

2 August 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you for taking the time to provide such detailed feedback. Even when it isn't positive, we appreciate the perspective of our customers very much. I'm sorry that our some of our products and services have not lived up to your expectations. We appreciate the positive feedback on our photography and wil be sure the photography team sees this feedback. It might be good to clarify that launch services are designed to drive improved keyword ranking to provide your product with more visibility and help to generate more sales. We do not seek to generate reviews through the service as this is a violation of Amazon's ToS. We also provide access to a team of coaches to provide you with a personalized strategy for your business, whether or not you're a customer. I'd encourage you to use whatever copywriter or service you think best fits your business, provided they are familiar with the nuances of Amazon. Our copywriters are constantly researching structure and wording within Amazon listings to help provide every advantage to your product, both in terms of increased keyword indexing and converting interested buyers in your specific market. This research truly does set us apart. If you have any additional feedback, please let us know.

Rated 5 out of 5 stars

great dedication from this team

great dedication from this team. I love them!

2 August 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you! We are dedicated to helping sellers achieve their goals and wish you the best of luck in your future growth!

Rated 1 out of 5 stars

From my experience their customer service needs to be improved

They kicked me off Elite Deals Club with some rude language and I have no idea what I did. I was told not to contact them further and I would not under any circumstances be reinstated. I would have loved to know what it was I supposedly did. But after that, I thought this isn't a company I want to work with if that is an example of how they deal with their customers.
I was planning to do a viral launch and decided to use another platform. I also was on the annual membership plan for all their products which I will not be renewing.

2 August 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

I apologize for the poor experience. In an effort to protect the interests of our customers and prevent fraudulent activity, there are rigid policies in place when it comes to membership to the buyer group. Unfortunately, this occasionally affects a legitimate buyer. We are grateful you've given us a chance to earn your business with the annual membership. If there is anything we can do to continue to earn your business, please let us know. If you'd like to reach out to service@viral-launch.com, our customer success team would be happy to provide more personal assistance.

Rated 5 out of 5 stars

great team

great team.they are always ready to assist.Customer service top notch.I felt valued as a customer..Quality and professional work. Thank you so much . i will continue to use your services .

2 August 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you so much for the opportunity to continue to earn your business!

Rated 4 out of 5 stars

New tools are great!

I did try the product launch a year and a half ago and it was a waste of money. The addition of Product research, market intelligence and keyword research are key for me.

31 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

I'm sorry to hear that you didn't receive results from our launch campaign. If you're interested, we have coaches that would be happy to assist in any campaign. We strive to provide successful solutions for our customers. If you email the coaches at launches@viral-launch.com they would also be happy to review your previous launch. We very much appreciate the positive feedback on our tools and we hope you're getting great value from them! We wish you continued success in your Amazon business!

Rated 2 out of 5 stars

Did not get results I expected.

31 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

I'm sorry that you didn't obtain expected results from our services. Please note that we offer free coaching assistance with our launch platform. If you reach out to launches@viral-launch.com, our coaching team would be happy to review your campaign and see if we can be of further assistance.

Rated 5 out of 5 stars

Love your Customer Service and love all…

Love your Customer Service and love all the products/services that I have tried with you guys so far.

31 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you so much! The team is appreciative of your kind feedback. Thanks for the opportunity to earn your business!

Rated 1 out of 5 stars

Improvement Needed

I tried out viral launch spending thousands of dollars launching our products with minimal results. The site is full of hijackers purchasing large quantities of 1 product under different usernames and Order numbers. I took the time to look through all the orders and matched up the same address to lots of different usernames.
Another factor I found disappointing was that it took way too long for products to launch and once they launched and I had a problem I needed to wait 24 hours before someone would respond back to my email. For $400 a launch the company should have better customer service and be more careful with whom they accept via elite deals club to avoid hijackers and other unfair customers.
The entire purpose of viral launch is a fair way of giving away products so customers from all over the united states purchase the products thus increasing product visibility. When one customer claims most of the coupon codes for themselves they're automatically decreasing the chances of success for the launch since the orders are all coming from the same IP address.
Viral Launch, please take care of these issues so we can continue using your services. The market out there is huge, if you want to succeed you need to be on top of your customer service and perhaps lower your prices so customer's shouldn't expect that much from you.

31 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

I apologize for the issues with your product launch. We are working hard to prevent hijackers from abusing the group. While this isn't a typical issue, it is something that we take very seriously. We have measures in place to track and blacklist accounts, and place IP limitations on purchasing. We continue to implement new tactics to better govern the buyer group and ensure our launch platform is safe and reliable for all of our customers. Our expanded customer success team provides faster responses than ever. In addition, we're working to add extended service hours soon. If you would like to provide additional feedback or discuss your experience further, you can respond or email us directly at launches@viral-launch.com. We wish you continued success in your Amazon journey!

Rated 1 out of 5 stars

Viral Launch pretty much has some of…

Viral Launch pretty much has some of the best Amazon product research tools available. But they are so buggy. Any time I add a new feature to my subscription, something gets all screwed up and I have to have support fix it or just live with it. The chrome extension will just stop working and say I've used all my allowed searches.. which makes no sense as I am paying like $100/month to use the service and there is no search limit. That one I pretty much have to wait until the next day and it is fixed. It's all just a pain. Stop trying to build new stuff and fix what you already have. Even your Elite Deal Club site that is a key part of your launch service is buggy and will just stop working right (frustrated users have left hundreds of comments about it on the EDC facebook page). That is unacceptable when you are charging people $400 for a launch and there are bugs that prevent your pool of buyers from being able to access the site or get coupons.

You guys are pretty much at the top of the FBA product research market. But it's only because you have the best affiliate marketing program, so all the Amazon gurus push your products like crazy. Don't get lazy and think it's because you have the best product. Your product needs work. There are better options these days and you guys really need to work on your quality.

31 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

We appreciate your kind words about our tools, as well as the feedback on our bugs. We hope to continue to earn your business and appreciate your patience as we refine our existing tools and the processes we use to launch new ones. Fortunately, our new payment system has already improved billing processes. We're also continuing to expand our customer support hours over evenings and weekends soon, and are growing our development team so we can release quality tools quickly.

One thing to note with the Market Intelligence Chrome extension is that we cap searches at 250 searches per 12 hours. However, if you're experiencing any further issues, please email service@viral-launch.com so that we can find a solution together. Thanks for the reminder that we need to keep innovating. That remains a focus for us.

Rated 5 out of 5 stars

Viral launch have made some amazing…

Viral launch have made some amazing apps that help you to find not just a profitable niche or product, but one that suits your business model.

Thanks guys

31 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you so much for the positive feedback! We appreciate you as a customer and wish you continued success in your Amazon business!

Rated 5 out of 5 stars

best in the business

30 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you! We are constantly innovating and hope to continue to earn your positive feedback!

Rated 3 out of 5 stars

In order for me to ever use the launch…

In order for me to ever use the launch service again - SOMETHING has to be done about hijacker unscrupulous type buyers - buying up multiple products (sometimes a lot of items) and then listing the items on Amazon on my brands product listings - it make me not be able to use the service until something happens to fix it. There are other services out there - working on solving this big issue - so I hope your company really takes this seriously and tries to come up with a solution.

30 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

I sincerely apologize for the issues that you experienced with your product launch. While this is unusual, we do recognize that hijackers present a threat to the success of our sellers. We work very hard to make sure that our service is safe and beneficial for all of our customers. We strive to prevent abusive buying, and will continue to refine our practices and monitor data from launches to provide the best possible results. If you have time, please reach out to us at launches@viral-launch.com so that we can look into your specific circumstance and improve your experience with Viral Launch.

Rated 5 out of 5 stars

Great team to work with!!

These guys are great and really know what's going on in the industry. They are definitely data geeks and know how to crunch and analyze the numbers!

30 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you so much! I will make sure the team sees your comments, as we continue to follow the data!

Rated 1 out of 5 stars

Excellent source of Amazon product…

Excellent source of Amazon product sales potential

30 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you for the kind words. I see that you left a negative star rating. If you have additional feedback you'd like to share, you can do so in a response, or email us at service@viral-launch.com.

Rated 2 out of 5 stars

After using your service

After using your service, my listings are flooded with hijakers / arbitrage sellers that bought from your promotion and now taking my buy box when reselling. You must improve your buyer database asap.

30 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

I'm very sorry to hear about your negative experience with using our service. We definitely understand your frustration and while hijacking isn't a typical experience, we recognize that it does occasionally happen. In order to prevent this whenever possible, and to continue to provide the best results possible, we do actively police our site and blacklist users that we find to be abusing our policies. We continue to refine our methods to ensure a satisfactory experience for all of our customers. If you would like to reach out to launches@viral-launch.com, we would be happy to review your specific issues and try to rectify the situation.

Rated 5 out of 5 stars

5 stars

5 stars: Excellent – no reservations, I would recommend this company to anyone.

30 July 2018
Unprompted review
Viral Launch logo

Reply from Viral Launch

Thank you so much for your feedback and recommendations!

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