I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
Company replied
Our guide, Spencer, was fun and informative and offered many great suggestions for the rest of our Chicago trip. We were sorry to hear that the tours scheduled earlier than 3pm were able to go inside... See more
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Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
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Company details
- #337 of 372 best companies in Gift shop
- #20 of 23 best companies in Entertainment agency
- #177 of 202 best companies in Online marketplace
- #143 of 143 best companies in Tour operator
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy help
I needed help booking an experience after receiving an error every time I tried to book myself. I cannot fault Virgin Experiences and their agent Lufti for the speedy help in sorting this issue for me.
Communication from them was fantastic and I was kept informed every step of the way.
My experience was booked and confirmation sent within 48 hours of my first email.
Thank you
11 February 2026
Unprompted review
Reply from Virgin Gifts
We’re thrilled to hear that Lufti was able to step in and get everything sorted quickly for you, Deborah. 🥰
Enjoy your upcoming experience, and thank you for the lovely feedback! 💖
Chantelle - 🌟🌟🌟🌟🌟
Thanks for making it easy to purchase a special experience
It was quick, easy, provided a gift certificate instantly, and fulfilled the promises it made.
11 February 2026
Reply from Virgin Gifts
We’re delighted to hear everything was quick, easy, and delivered exactly as promised. 🛒
Enjoy your experience Cynthia - we know it’s going to be a great one! 🎉
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
We’re delighted to hear you found everything easy and straightforward. 🛒
We can’t wait to welcome you on your experience! 🎉
Chantelle - 🌟🌟🌟🌟🌟
I had a hard time booking online with…
I had a hard time booking online with my voucher/gift card but I reached out via chat/text and was able to get my experience promptly booked. Look forward to our San Diego old town food tour next Month.
11 February 2026
Unprompted review
Reply from Virgin Gifts
We are pleased to hear our team was able to help get everything booked quickly, Kim! 💖
We’re thrilled you’re all set, and we can’t wait for you to enjoy the San Diego Old Town Food Tour next month - it’s going to be delicious fun! 😍
Chantelle - 🌟🌟🌟🌟🌟
I had a small problem booking the…
I had a small problem booking the experience but contacted Virgin gifts and Lufti responded quickly, contacted the necessary parties and kept me informed throughout the process. Everything was quickly resolved and I went on to book the experience without any issues. Lufti was great, thanks
10 February 2026
Unprompted review
Reply from Virgin Gifts
We’re really glad to hear everything was resolved quickly and smoothly, and that Lufti was able to help every step of the way. 🥰
We’ll be sure to pass on your kind words, Barbara - they’ll be delighted! 💖
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
We’re delighted to hear you enjoyed our selection of amazing experiences and found the purchasing process so straightforward! 🛒
We hope you have a brilliant experience, Irene. 💖
Chantelle - 🌟🌟🌟🌟🌟
Bait and Switch
I pay upfront for an experience and then find out it’s unavailable. I want a refund.
4 February 2026
Reply from Virgin Gifts
We are sorry to hear you were unable to book and enjoy your experience as planned, Mark.
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion but we do hope we can do better for you next time and be given a second chance - Chantelle.
You should have dates for use available…
You should have dates for use available before purchasing. I purchased a voucher for the museum of ice cream and there are no dates/times available for me to use my voucher. Need a refund ASAP. Thank you!
3 February 2026
Reply from Virgin Gifts
Thank you for your feedback. We can see that you’ve since booked your experience, so we hope everything is now resolved and that you enjoy your visit! - Kay
Bulelwa X was great
Bulelwa X was great! Very helpful with my concerns.
27 January 2026
Unprompted review
Reply from Virgin Gifts
We absolutely love hearing that Bulelwa gave you great service - that’s exactly what we aim for from our wonderful team! 😍 Lisa
Old Voucher revitalized
I had an old voucher that was given to me as a gift and Lufti was able to help me out and make it work again on the website. So now I can pick a new experience and finally make use of the gift I was given.
27 January 2026
Unprompted review
Reply from Virgin Gifts
We’re thrilled to hear Lufti was able to help with just what you needed 🤩 Lisa
Reply from Virgin Gifts
Quick and easy is what we love to be! Thanks so much for shopping with us. 🤩 Lisa
Great Gift Card
It’s quick and easy to navigate website and the process to purchase is simple.
A great gift for that someone who has everything!
24 January 2026
Reply from Virgin Gifts
Quick and easy, is what an online shopping experience should be! 🛒
We hope the recipient loves the gift, and has a wonderful experience. 🎁
Chantelle - ⭐⭐⭐⭐⭐
Reply from Virgin Gifts
Ordering should always be simple, and we’re delighted it was a smooth experience for you! 🛒
Wishing you a wonderful experience. 💖
Chantelle - 🌟🌟🌟🌟🌟
Great customer service
Great customer service. Quick response, professional and helpful.
21 January 2026
Unprompted review
Reply from Virgin Gifts
Quick, professional, helpful — exactly how customer service should be 😄 So glad you had a great experience with us! ⭐⭐⭐⭐⭐ – Kay
Lutfi was amazing to work with
Lutfi was amazing to work with. Very responsive and helpful. Lutfi helped me redeem both of my vouchers that I could not redeem myself. Thank you for all of your help!
21 January 2026
Unprompted review
Reply from Virgin Gifts
Lutfi to the rescue! 🙌 So glad they could help get both vouchers sorted — nothing beats a smooth experience 😄 Thanks for sharing!⭐⭐⭐⭐⭐ – Kay
I needed assistance with Vouchers
I needed assistance with Vouchers. Website said to send a text. Quick auto reply and a timely human response. By text where I could respond as available. Quickly resolved my issue and was polite in communication. Leaving review because I was happy with the service.
20 January 2026
Unprompted review
Reply from Virgin Gifts
Yesss 🙌 so glad our text system worked for you! Quick replies, polite chats, and happy customers = exactly what we’re here for 😄 Thanks for taking the time to leave us some love ⭐⭐⭐⭐⭐ – Kay
Booking was super fast
Booking was super fast. The deal I booked was great.
19 January 2026
Unprompted review
Reply from Virgin Gifts
Thanks so much for your lovely feedback! We’re thrilled to hear booking was quick and that you enjoyed the deals. ⭐⭐⭐⭐⭐ – Kay
It lets you purchase the gift without…
It lets you purchase the gift without adding who its to and from
18 January 2026
Reply from Virgin Gifts
We're sorry to hear of the troubles had with your order, and for the inconvenience caused!
Please be assured, we have reached out via email, to help get everything sorted - Chantelle.
What I was looking for was easy to find…
What I was looking for was easy to find and the checkout and delivery went perfectly.
17 January 2026
Reply from Virgin Gifts
Shopping just got a whole lot easier with Virgin Gifts! 🛒
We hope you have a wonderful experience. 💖
Chantelle - 🌟🌟🌟🌟🌟
Bronwyn made my experience great
Bronwyn made my experience great! I’m at the age where not being able to speak to someone made me uncomfortable, but Bronwyn communicated with me with a response time that was even better than a phone call since no hold time. Was able to check back at a time convenient for me and a response was there! Very comforting. Also, Bronwyn was kind, personable and engaging. A truly remarkable customer service experience. I did not need my egift at this time but will certainly purchase this product for my children for their next gifts because of this experience.
16 January 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for the kind words! 🤗
We're glad Bronwyn could help and make everything easy for you. 💖
Chantelle - 🌟🌟🌟🌟🌟
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