I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
Company replied
Our guide, Spencer, was fun and informative and offered many great suggestions for the rest of our Chicago trip. We were sorry to hear that the tours scheduled earlier than 3pm were able to go inside... See more
Company replied
Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
Company replied
Company details
- #337 of 372 best companies in Gift shop
- #20 of 23 best companies in Entertainment agency
- #177 of 202 best companies in Online marketplace
- #143 of 143 best companies in Tour operator
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Virgin Gifts
We’re smiling from ear to ear reading your 5-star review! We are so glad we ticked all the right boxes for you - thanks for shopping with us, and we can’t wait to welcome you back soon 😍 Lisa
I purchased this gift certificate for…
I purchased this gift certificate for my brothers 50th - 10 years ago. He has not used it and does not plan on it. I keep checking on it from time to time to make sure it is still active - never expires. Note: I purchased this from Cloud 9 not Virgin Gifts. I believe Virgin Gifts either bought or acquired Cloud 9. Any way, I checked on it today and could not access it. One e-mail and about 10 minutes and I have access! Blew me away at the ease and speed of the customer care! Massive props Lufti
4 March 2026
Unprompted review
Reply from Virgin Gifts
We absolutely love hearing that Lufti gave you great service - that’s exactly what we aim for from our wonderful team! 🤩 Lisa
Recently booked a sauna experience and…
Recently booked a sauna experience and the process was easy. I love using Virgin for unique dates. Highly recommend
1 March 2026
Unprompted review
Reply from Virgin Gifts
A happy customer = a happy Virgin Gifts team! 😍 Lisa
Great day
Jody was super informative. A great way to get to know the history of Pasadena
28 February 2026
Reply from Virgin Gifts
We're pleased to hear you had a super informative experience! Thank you for taking the time to share such lovely feedback with us 😍 Lisa
Great customer service
28 February 2026
Reply from Virgin Gifts
We're sorry your journey with us was not the smooth and straight forward one we hope for our Customers, and you were unable to go on your preferred date. We can see that you've been in touch with our Customer Service team and a refund has now been actioned. When we look at our internal calendars, dates for the experience are showing, and we are sorry if this was not accurately reflected on the calendar when you were attempting to book. Thank you for taking the time to share your feedback - Lisa
Totally shady.. beware!
Totally shady... bought two tickets for a cooking class and yet there are no available timeslots to sign up for. Beware... seems like a scam!
27 January 2026
Reply from Virgin Gifts
We're truly sorry to hear of the troubles had, whilst trying to make your booking and for the inconvenience caused.
Please be assured, we have reached out via email, to assist you further - Chantelle.
Reply from Virgin Gifts
Thanks for shopping with us, where both the prices and the experiences are great! 🎉
We hope you have an incredible experience, Ernest. 💖
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
We're truly sorry to hear you were unable to book and use your vouchers as planned, Jessica.
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion but we do hope we can do better for you next time and be given a second chance - Chantelle.
Lufti has been fantastic sorting an…
Lufti has been fantastic sorting an issue I had with my voucher. Great communication and got us the outcome we wanted. Thank you so much for your hard work.
20 February 2026
Unprompted review
Reply from Virgin Gifts
We’re delighted to hear that Lufti was able to sort everything out for you and make the process smooth and stress-free. 🥰
We’ll be sure to pass on your kind words, Helen. 💖
Chantelle - 🌟🌟🌟🌟🌟
Pretty easy and simple to book once the…
Pretty easy and simple to book once the voucher is registered. Will def keep using
20 February 2026
Reply from Virgin Gifts
We’re so happy to hear you found the booking process easy and straightforward. 💖
Wishing you a wonderful experience. 🎉
Chantelle - 🌟🌟🌟🌟🌟
Le Pavillion was truly a five-star…
Le Pavillion was truly a five-star experience from start to finish. The food was outstanding with top-tier service who were incredibly informative and helpful. The wine parings were absolute perfection along with over all ambiance to top it off. Thanks to Virgin Gifts for introducing me to this unforgettable encounter and for making it as seamless as possible.
16 February 2026
Unprompted review
Reply from Virgin Gifts
We’re thrilled you had such a magical five-star experience at Le Pavillion - from the outstanding food and perfectly paired wines to the unforgettable ambiance. 🍷
It means the world to us that everything felt seamless Ryan, and we’re glad we could be part of introducing you to such a special moment. 🎉
Chantelle - 🌟🌟🌟🌟🌟
Rachel is fully responsible for us…
Rachel is fully responsible for us using Virgin Gifts for our fundraiser. Amazing customer service and help choosing great options for our gala
19 February 2026
Reply from Virgin Gifts
We are thrilled to hear that! We're always happy to help! 🥰⭐⭐⭐⭐⭐ - Kay
Excellent…
I had made an order when ordering and they instantly took care of it for me. Excellent customer service!
17 February 2026
Reply from Virgin Gifts
Love this! 💪 We’re so glad our team could jump on your order and get everything sorted instantly. Nothing beats smooth, easy service! Enjoy your experience!⭐⭐⭐⭐⭐ – Kay
Le Pavillon Prix Fixe Dinner for Two
I got to enjoy the Le Pavillon Prix Fixe Dinner for Two experience with the wine pairing option. Everything was absolutely exquisite! From the service to the ambiance, to the food + wine = 10/10 recommend. Great value for a really special and memorable meal.
16 February 2026
Unprompted review
Reply from Virgin Gifts
Wow, your review has us drooling! 😍 We’re delighted to hear the Le Pavillon Prix Fixe Dinner exceeded expectations – from the service to the wine pairing, it sounds like a truly unforgettable experience. Cheers to many more amazing moments! 🥂⭐⭐⭐⭐⭐ – Kay
Coupon was sent immediately and saved…
Coupon was sent immediately and saved me 20% when I couldn’t find a discount on the tix anywhere else!
17 February 2026
Reply from Virgin Gifts
So happy to hear the coupon worked out for you and helped you save! 💸 Nothing better than getting a deal on an experience you’re excited for. Have an awesome time!⭐⭐⭐⭐⭐ – Kay
No Expiration Date
I was given a gift from a previous employer and the gift was left in that email inbox. Never used. Out of sight out of mind. New Co-Workers had a conversation about Virgin and I thought that I would reach out to see if there were anyway this could be found. **NO EXP DATE** Is a MAJOR plus. As they were able to locate the sizeable gift and forward to me. Lufti was great and followed up with the best news ever. I'm looking forward to Kayaking with my Daughter this summer via Virgin Experience. Wahoo!
17 February 2026
Unprompted review
Reply from Virgin Gifts
Thanks so much for sharing this! 🙌 We’re thrilled Lufti could track down your gift and get you all set for your kayaking adventure with your daughter – that sounds amazing! We hope it’s an epic experience and makes summer extra special. 🌊⭐⭐⭐⭐⭐ – Kay
My purchase of 2 gift card were not…
My purchase of 2 gift card were not accepted and I paid additional $100 to enter Worldspa .
It’s unacceptable to sell not working offers
12 February 2026
Reply from Virgin Gifts
Thank you for sharing your feedback aleksandr. A member of the team will reach out to look into this further. - Kay
terrible experience
makes you buy first then you can book, just to call and its sold out than you try to return and their return page doesnt work and you contact the number and email and there is no support
13 February 2026
Reply from Virgin Gifts
We’re really sorry to hear about your experience and completely understand your frustration. A member of our team has received your email and will be in touch shortly to help resolve this for you. - Kay
Prompt response to my customer service…
Prompt response to my customer service question.
13 February 2026
Unprompted review
Reply from Virgin Gifts
Thank you for your kind words! We’re thrilled our team could respond promptly and assist you - ⭐⭐⭐⭐⭐-Kay
I’m pleasantly surprised
I’m pleasantly surprised! I was able to get an incredible discount to purchase and book a same day trip to Balian Springs day spa in Alexandria, VA. This place lives up to all the hype! So glad I went on a week day.
I booked a mini facial and foot massage shortly after arriving. Each were 25 mins and just what I needed.
Note: I came around 3:00 pm and the full body massages were all booked. Plan ahead!
All the staff were super nice. Met Manager (or owner) Kevin and he was such a gem. The place wasn’t too crowded on the week day I went. It was perfect!
12 February 2026
Reply from Virgin Gifts
So glad you had an amazing day at Balian Springs! 💆♀️ Mini facial and foot massage sound like the perfect combo, and we love that Kevin and the team made it extra special. Thanks for the heads-up about planning ahead too — future guests will thank you! ⭐⭐⭐⭐⭐ Kay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.