Virtual Clínica Reviews 142

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, frequently highlighting the quick response times and the ease of obtaining necessary prescriptions. Many people appreciate the helpfulness and caring nature of the staff, noting their professionalism and ability to provide clear explanations and support. The user experience is often described as smooth and straightforward, making it an excellent option for those seeking prompt medical assistance. However, some customers also noted issues with the user interface, mentioning that the portal was only in Spanish and not user-friendly for language switching. A few people also felt that the professionalism of video calls could be improved, citing doctors appearing in casual attire. Additionally, a small number of reviewers reported negative experiences with specific doctors, feeling dismissed or that their concerns were not adequately addressed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and convenience. Many... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, helpfulness, and efficiency.... See more

Response time

Reviewers highlight positive aspects of response times, consistently praising the speed and efficiency of the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the quick, supportive,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, simple, and... See more

Based on these reviews

Rated 5 out of 5 stars

We were on holiday in Spain, and needed a doctor for our 3 year old son, on a sunday. We had an online consultation arranged within an hour, and the Dr Carlos was friendly, spoke perfect English, an... See more

Rated 5 out of 5 stars

I have used Virtual Clínica twice now to get medication refills when traveling abroad. Both times I was able to get an appointment right away with a doctor who was both helpful and caring. I got a cle... See more

Rated 5 out of 5 stars

I was speaking to a Doctor within 20 minutes of my initial enquiry. She listened to my concerns and checked my general state of health. A prescription was emailed to me within 10 minutes. The syste... See more

Rated 5 out of 5 stars

Excellent service! I was able to speak with the doctor just 15 minutes after sending a request, almost at midnight, and still, he was attentive and kind all the time. One of the medications that... See more

Rated 1 out of 5 stars

I was treated unfairly by DR. PALACIOS GARCÍA, CARLOS. I was discriminated by my lack of fluency in Spanish and the doctor refused to help me. I feel treated in-humane and wasted money. There was no s... See more

Company replied

Rated 5 out of 5 stars

Speed of access was amazing. Dr. Carlos understood very quickly what needed to be to be done. He was so courteous and reassuring. The prescription arrived by mail a minute later and a receipt. I had... See more

Rated 5 out of 5 stars

Very easy to setup an appointment using the website. I got a prompt response, discussed my case with a GP and got my prescription all within the hour. It was my first time using a service as this one... See more

Rated 5 out of 5 stars

Have used Virtual Clinic as a quick weekend response to an issue I had. I had a consultation organized in 20 mins and full comprehensive diagnosis and pain medication issued immediately via email. Ha... See more

Rated 5 out of 5 stars

Very prompt response to simple online form, quick action of an emailed prescription for antibiotics which I needed and which could show email to any pharmacy in Spain to get medication. Not too expen... See more

Rated 5 out of 5 stars

Had a wonderful experience with my doctor! was so quick to get my perception and was so helpful to be able to take an appointment in the comfort of my home. I would recommend this to all my friends. I... See more

Company replied

Rated 5 out of 5 stars

*Read this before you go on holiday* Wow, just wow! My luggage was lost on holiday, so I didn't have access to my essential medication. I was starting to get into a little panic, and there... See more

Rated 5 out of 5 stars

Very prompt service just a few minutes before i had a live chat with a Dr via Whatsapp. Had a prescription which was sent during the chat to pick up at any pharmacy. Highly recommend

Rated 5 out of 5 stars

Absolutely effortless! I have used another "international doctor service" in Spain and the prescription they provided was rejected by most of the Spanish pharmacies I visited. With Virtual Clinica, it... See more

Rated 5 out of 5 stars

Excellent service! Meds needed for a UTI whilst on holiday, super quick, super easy, very affordable. Spoke to a doctor online within 15mins, very helpful.

Company replied

Rated 5 out of 5 stars

Doctor made a videocall with me within 15 minutes, was kind and efficient. I got the prescription within 10minutes, worked great. Would surely repeat if necessary. 👌

Rated 5 out of 5 stars

Booked an appointment, waited 15 minutes, had a video consultation and 10 minutes later I got the prescription I needed. Great service, super smooth process!

Rated 5 out of 5 stars

That was AMAZING! Quick, efficient, could not have been easier. The recommendation was spot on and I'm on my way to the pharmacy, prescription in hand! Thank you!

Company replied

Rated 5 out of 5 stars

My experience was very simple and that was important since I was very sick. The doctor was very easy to talk to, knowledgeable, and cordial. All around an excellent experience. I have already recommen... See more

Rated 5 out of 5 stars

Excellent service, immediately saw me and issued my prescription. The cheapest price in Barcelona compared to to the other places I found before I found these guys. He issued the prescription immediat... See more

Company replied

Rated 5 out of 5 stars

Despite living in Spain my language skills aren't as fluent as I'd like. I will absolutely use this service again.

Rated 4 out of 5 stars

Overall, I was very satisfied with this telemedicine service. I used it to get antibiotics prescribed, and I was genuinely surprised by the speed. From filling out the initial form to completi... See more

Rated 5 out of 5 stars

Fantastic service! Prompt, professional and understanding. The Dr was excellent, and really listened to me. The electronic prescription worked well, and I am now taking my antibiotics. I wouldn’t hesi... See more

Rated 5 out of 5 stars

Dr. Camila is an amazing doctor who truly cares about her patients. She has followed up with me with any questions.

Rated 5 out of 5 stars

Super fast support. appointment within 45 min. doctor really helpful, and had some additional questions which was answered promptly via Whatsapp. Highly recommend!!

Rated 5 out of 5 stars

Lucia was very nice and responsive! I was able to get the prescription i needed within 15 minutes. This is a very easy and safe way to get the care you need if you’re traveling!

Rated 5 out of 5 stars

Great response time. Helped me get the prescription I needed and I could feel the difference immediately. Thank you!

Rated 5 out of 5 stars

I have used their services twice now and in both occasions the doctors were punctual, friendly and very helpful.

Rated 5 out of 5 stars

A great experience. Very quick and efficient and Dr Prietobis very friendly and puts you at ease.

Rated 5 out of 5 stars

Amazingly helpful and professional, such an easy and pleasant experience. Dr. Lucia Prieto Rodriguez especially helped me navigate the process in English. I cannot be more satisfied and I highly rec... See more

Rated 5 out of 5 stars

It was great! My first time to book virtual consultation in Spain. So quick and easy. 😊 got my prescription right after the call.

Rated 5 out of 5 stars

Fast and highly expertise customer service. Got the service I come for. Would choose them again.

Company replied

Rated 5 out of 5 stars

I am so impressed by the professionalism of the staff and and the beautiful premises of VK Clinic - I have just had Lip Blush done by Kate- she has done an amazing job - I’m extremely delighted- VK Cl... See more

Rated 5 out of 5 stars

Excellent service. Extremely helpful Dr’s and colleagues Elena extremely helpful and knowledgeable. A credit to the team

Company replied

Rated 5 out of 5 stars

The day I was traveling home from Spain to the US I came down with the flu and they got me an appointment immediately. Easy to sign up. The doctor was wonderful and even though I had technical issues... See more

Rated 5 out of 5 stars

The best doctors! I just got to say the experience was amazing. So helpful!!

Rated 5 out of 5 stars

An excellent service. My enquiry was dealt with efficiently and a low cost. My chosen form communication was followed and a prescription issued immediately.

Rated 5 out of 5 stars

I am a tourist and my backpack was stolen with my medication. Dr Lucia Prieto was very understanding and compassionate in assisting me!

Rated 5 out of 5 stars

Virtual Clinica contacted me within 10 minutes with my virtual appointment with a friendly and efficient English speaking doctor. The script I needed was sent immediately. Excellent service!!

Rated 5 out of 5 stars

Very quick and supportive of my requirements. Helpful links and good responses to questions i had.

Rated 5 out of 5 stars

Left medicine at home, I was helped within 5 minutes. Prescription sent in email. Excellent service

Rated 5 out of 5 stars

Quick. Uncomplicated. Competitive pricing. Overall super good experience.


Company details

  1. Health consultant

Written by the company

En Virtual Clínica creemos que la atención médica debe ser accesible, sencilla y adaptada a cada persona. Ofrecemos consultas médicas online con médicos colegiados en España, brindando un servicio rápido, seguro y confidencial, sin necesidad de desplazamientos. Tanto si necesitas una consulta general, la renovación de una receta, asesoramiento médico o un seguimiento de tu estado de salud, nuestro equipo está preparado para atenderte de forma profesional y cercana. Nuestro objetivo es cuidar de tu salud con la máxima comodidad, respetando siempre tu privacidad y garantizando un servicio de calidad desde cualquier lugar. Virtual Clínica es tu aliado de confianza en servicios de telemedicina, acercando la atención médica a tu día a día de forma fácil y segura.


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Here is a doctor who help you!

Here is a doctor who really understands and listens to the patient.
Everything works great and you get appointment with the doctor very fast, max 15 minutes.

I don't think there is a better doctor anywhere. This doctor is now my treating doctor and I am really happy about this.

Carlos, i respect you!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt service

Very prompt service just a few minutes before i had a live chat with a Dr via Whatsapp. Had a prescription which was sent during the chat to pick up at any pharmacy. Highly recommend

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely effortless

Absolutely effortless! I have used another "international doctor service" in Spain and the prescription they provided was rejected by most of the Spanish pharmacies I visited. With Virtual Clinica, it only took 20 minutes from when I signed up to having a live conversation with a doctor who wrote a script that was immediately accepted! This is the go-to for me now on.

8 February 2026
Unprompted review
Rated 4 out of 5 stars

Very Fast and Helpful Service, but With Some Technical and UX Issues

Overall, I was very satisfied with this telemedicine service. I used it to get antibiotics prescribed, and I was genuinely surprised by the speed. From filling out the initial form to completing the consultation call, the entire process took around 30 minutes, which is excellent in my opinion.

What did surprise me negatively was the user portal after registration. Once logged in, the interface was only available in Spanish and not in English. This made filling out questionnaires unnecessarily complicated. It’s possible that I missed a language switch option, but if that’s the case, it’s not user-friendly and should be much clearer.

The weakest part of the whole experience was the video call connection. The call didn’t work in two different browsers, and the whole setup felt a bit amateurish. In my view, this should be handled through a dedicated app rather than a browser. In the end, we were not able to connect via the provided link at all and had to switch to WhatsApp to complete the consultation. I consider myself very technically skilled, so I can imagine this being frustrating or even impossible for less experienced users.

Another thing that caught me off guard was the overall professionalism of the video call. The doctor appeared to be at home, wearing a casual T-shirt, which reduced the sense of professionalism and the classic “white coat effect” that many patients subconsciously expect in medical consultations.

That said, the service itself is very good and clearly delivers on speed and accessibility. It’s just important to remember that speed alone is not the only criterion of quality. Despite the technical and presentation-related issues, I would still rate the service positively and would consider using it again, hoping for some technical improvements in the future.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Speed of access was amazing

Speed of access was amazing. Dr. Carlos understood very quickly what needed to be to be done. He was so courteous and reassuring. The prescription arrived by mail a minute later and a receipt. I had the medication in my hand 30 minutes later. I couldn’t be more happy.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Prompt, professional and understanding. The Dr was excellent, and really listened to me. The electronic prescription worked well, and I am now taking my antibiotics. I wouldn’t hesitate to recommend or use again.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Virtual Clinica contacted me within 10…

Virtual Clinica contacted me within 10 minutes with my virtual appointment with a friendly and efficient English speaking doctor. The script I needed was sent immediately. Excellent service!!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient and helpful.

The day I was traveling home from Spain to the US I came down with the flu and they got me an appointment immediately. Easy to sign up. The doctor was wonderful and even though I had technical issues on my end she worked with me and got me my prescription in time to fill it and make my flight.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Had a wonderful experience with my…

Had a wonderful experience with my doctor! was so quick to get my perception and was so helpful to be able to take an appointment in the comfort of my home. I would recommend this to all my friends. It was really nice being about to speak english too since i just moved to spain.

8 December 2025
Unprompted review
Virtual Clínica logo

Reply from Virtual Clínica

Thanks so much Sydney! We really appreciate it.

Rated 5 out of 5 stars

It was great

It was great! My first time to book virtual consultation in Spain. So quick and easy. 😊 got my prescription right after the call.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience. Very quick and efficient and Dr Prietobis very friendly and puts you at ease.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

am so impressed by the…

I am so impressed by the professionalism of the staff and and the beautiful premises of VK Clinic - I have just had Lip Blush done by Kate- she has done an amazing job - I’m extremely delighted- VK Clinic is now my go to Beauty Clinic- I’m so pleased I found them - thank you Kate - Elaine Glasby

25 November 2025
Unprompted review

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