Virtual Clínica Reviews 142

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, frequently highlighting the quick response times and the ease of obtaining necessary prescriptions. Many people appreciate the helpfulness and caring nature of the staff, noting their professionalism and ability to provide clear explanations and support. The user experience is often described as smooth and straightforward, making it an excellent option for those seeking prompt medical assistance. However, some customers also noted issues with the user interface, mentioning that the portal was only in Spanish and not user-friendly for language switching. A few people also felt that the professionalism of video calls could be improved, citing doctors appearing in casual attire. Additionally, a small number of reviewers reported negative experiences with specific doctors, feeling dismissed or that their concerns were not adequately addressed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and convenience. Many... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, helpfulness, and efficiency.... See more

Response time

Reviewers highlight positive aspects of response times, consistently praising the speed and efficiency of the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the quick, supportive,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, simple, and... See more

Based on these reviews

Rated 5 out of 5 stars

We were on holiday in Spain, and needed a doctor for our 3 year old son, on a sunday. We had an online consultation arranged within an hour, and the Dr Carlos was friendly, spoke perfect English, an... See more

Rated 5 out of 5 stars

I have used Virtual Clínica twice now to get medication refills when traveling abroad. Both times I was able to get an appointment right away with a doctor who was both helpful and caring. I got a cle... See more

Rated 5 out of 5 stars

I was speaking to a Doctor within 20 minutes of my initial enquiry. She listened to my concerns and checked my general state of health. A prescription was emailed to me within 10 minutes. The syste... See more

Rated 5 out of 5 stars

Excellent service! I was able to speak with the doctor just 15 minutes after sending a request, almost at midnight, and still, he was attentive and kind all the time. One of the medications that... See more

Rated 1 out of 5 stars

I was treated unfairly by DR. PALACIOS GARCÍA, CARLOS. I was discriminated by my lack of fluency in Spanish and the doctor refused to help me. I feel treated in-humane and wasted money. There was no s... See more

Company replied

Rated 5 out of 5 stars

Speed of access was amazing. Dr. Carlos understood very quickly what needed to be to be done. He was so courteous and reassuring. The prescription arrived by mail a minute later and a receipt. I had... See more

Rated 5 out of 5 stars

Very easy to setup an appointment using the website. I got a prompt response, discussed my case with a GP and got my prescription all within the hour. It was my first time using a service as this one... See more

Rated 5 out of 5 stars

Have used Virtual Clinic as a quick weekend response to an issue I had. I had a consultation organized in 20 mins and full comprehensive diagnosis and pain medication issued immediately via email. Ha... See more

Rated 5 out of 5 stars

Very prompt response to simple online form, quick action of an emailed prescription for antibiotics which I needed and which could show email to any pharmacy in Spain to get medication. Not too expen... See more

Rated 5 out of 5 stars

Had a wonderful experience with my doctor! was so quick to get my perception and was so helpful to be able to take an appointment in the comfort of my home. I would recommend this to all my friends. I... See more

Company replied

Rated 5 out of 5 stars

*Read this before you go on holiday* Wow, just wow! My luggage was lost on holiday, so I didn't have access to my essential medication. I was starting to get into a little panic, and there... See more

Rated 5 out of 5 stars

Very prompt service just a few minutes before i had a live chat with a Dr via Whatsapp. Had a prescription which was sent during the chat to pick up at any pharmacy. Highly recommend

Rated 5 out of 5 stars

Absolutely effortless! I have used another "international doctor service" in Spain and the prescription they provided was rejected by most of the Spanish pharmacies I visited. With Virtual Clinica, it... See more

Rated 5 out of 5 stars

Excellent service! Meds needed for a UTI whilst on holiday, super quick, super easy, very affordable. Spoke to a doctor online within 15mins, very helpful.

Company replied

Rated 5 out of 5 stars

Doctor made a videocall with me within 15 minutes, was kind and efficient. I got the prescription within 10minutes, worked great. Would surely repeat if necessary. 👌

Rated 5 out of 5 stars

Booked an appointment, waited 15 minutes, had a video consultation and 10 minutes later I got the prescription I needed. Great service, super smooth process!

Rated 5 out of 5 stars

That was AMAZING! Quick, efficient, could not have been easier. The recommendation was spot on and I'm on my way to the pharmacy, prescription in hand! Thank you!

Company replied

Rated 5 out of 5 stars

My experience was very simple and that was important since I was very sick. The doctor was very easy to talk to, knowledgeable, and cordial. All around an excellent experience. I have already recommen... See more

Rated 5 out of 5 stars

Excellent service, immediately saw me and issued my prescription. The cheapest price in Barcelona compared to to the other places I found before I found these guys. He issued the prescription immediat... See more

Company replied

Rated 5 out of 5 stars

Despite living in Spain my language skills aren't as fluent as I'd like. I will absolutely use this service again.

Rated 4 out of 5 stars

Overall, I was very satisfied with this telemedicine service. I used it to get antibiotics prescribed, and I was genuinely surprised by the speed. From filling out the initial form to completi... See more

Rated 5 out of 5 stars

Fantastic service! Prompt, professional and understanding. The Dr was excellent, and really listened to me. The electronic prescription worked well, and I am now taking my antibiotics. I wouldn’t hesi... See more

Rated 5 out of 5 stars

Dr. Camila is an amazing doctor who truly cares about her patients. She has followed up with me with any questions.

Rated 5 out of 5 stars

Super fast support. appointment within 45 min. doctor really helpful, and had some additional questions which was answered promptly via Whatsapp. Highly recommend!!

Rated 5 out of 5 stars

Lucia was very nice and responsive! I was able to get the prescription i needed within 15 minutes. This is a very easy and safe way to get the care you need if you’re traveling!

Rated 5 out of 5 stars

Great response time. Helped me get the prescription I needed and I could feel the difference immediately. Thank you!

Rated 5 out of 5 stars

I have used their services twice now and in both occasions the doctors were punctual, friendly and very helpful.

Rated 5 out of 5 stars

A great experience. Very quick and efficient and Dr Prietobis very friendly and puts you at ease.

Rated 5 out of 5 stars

Amazingly helpful and professional, such an easy and pleasant experience. Dr. Lucia Prieto Rodriguez especially helped me navigate the process in English. I cannot be more satisfied and I highly rec... See more

Rated 5 out of 5 stars

It was great! My first time to book virtual consultation in Spain. So quick and easy. 😊 got my prescription right after the call.

Rated 5 out of 5 stars

Fast and highly expertise customer service. Got the service I come for. Would choose them again.

Company replied

Rated 5 out of 5 stars

I am so impressed by the professionalism of the staff and and the beautiful premises of VK Clinic - I have just had Lip Blush done by Kate- she has done an amazing job - I’m extremely delighted- VK Cl... See more

Rated 5 out of 5 stars

Excellent service. Extremely helpful Dr’s and colleagues Elena extremely helpful and knowledgeable. A credit to the team

Company replied

Rated 5 out of 5 stars

The day I was traveling home from Spain to the US I came down with the flu and they got me an appointment immediately. Easy to sign up. The doctor was wonderful and even though I had technical issues... See more

Rated 5 out of 5 stars

The best doctors! I just got to say the experience was amazing. So helpful!!

Rated 5 out of 5 stars

An excellent service. My enquiry was dealt with efficiently and a low cost. My chosen form communication was followed and a prescription issued immediately.

Rated 5 out of 5 stars

I am a tourist and my backpack was stolen with my medication. Dr Lucia Prieto was very understanding and compassionate in assisting me!

Rated 5 out of 5 stars

Virtual Clinica contacted me within 10 minutes with my virtual appointment with a friendly and efficient English speaking doctor. The script I needed was sent immediately. Excellent service!!

Rated 5 out of 5 stars

Very quick and supportive of my requirements. Helpful links and good responses to questions i had.

Rated 5 out of 5 stars

Left medicine at home, I was helped within 5 minutes. Prescription sent in email. Excellent service

Rated 5 out of 5 stars

Quick. Uncomplicated. Competitive pricing. Overall super good experience.


Company details

  1. Health consultant

Written by the company

En Virtual Clínica creemos que la atención médica debe ser accesible, sencilla y adaptada a cada persona. Ofrecemos consultas médicas online con médicos colegiados en España, brindando un servicio rápido, seguro y confidencial, sin necesidad de desplazamientos. Tanto si necesitas una consulta general, la renovación de una receta, asesoramiento médico o un seguimiento de tu estado de salud, nuestro equipo está preparado para atenderte de forma profesional y cercana. Nuestro objetivo es cuidar de tu salud con la máxima comodidad, respetando siempre tu privacidad y garantizando un servicio de calidad desde cualquier lugar. Virtual Clínica es tu aliado de confianza en servicios de telemedicina, acercando la atención médica a tu día a día de forma fácil y segura.


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I was speaking to a Doctor within 20 minutes of my initial enquiry. She listened to my concerns and checked my general state of health. A prescription was emailed to me within 10 minutes. The system worked very well for me and I wouldn't hesitate to use again. It was very straightforward and the medication has helped enormously.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Invaluable service

*Read this before you go on holiday*

Wow, just wow! My luggage was lost on holiday, so I didn't have access to my essential medication. I was starting to get into a little panic, and there was a complete lack of advice and options, it wasn't looking promising.

I did a little bit of research, and found the Virtual Clinic, I wasn't sure if I was on the right path, however I quickly discovered that this is really an essential service, and I want to spread the word, I'm so glad I discovered it.

I submitted a request for a virtual consultation, and within 15 minutes I was speaking to a doctor, the process was uncomplicated and swift. My prescription was emailed to me within minutes, and I was able to go to a local pharmacy and collect my medication (it cost me €7!!! can you believe it?). It was all done within half an hour! What an amazing service.

I would recommend that everyone gets to know about Virtual Clinic, it can, quite literally, be a life saver.

Thank you so much for this invaluable service.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Meds needed for a UTI whilst on holiday, super quick, super easy, very affordable. Spoke to a doctor online within 15mins, very helpful.

10 October 2025
Unprompted review
Virtual Clínica logo

Reply from Virtual Clínica

We’re happy to hear that Victoria! Thank you!

Rated 5 out of 5 stars

Fast and highly expertise customer…

Fast and highly expertise customer service. Got the service I come for. Would choose them again.

14 September 2025
Unprompted review
Virtual Clínica logo

Reply from Virtual Clínica

Thank you so much, John! We’re glad we could help you quickly.

Rated 5 out of 5 stars

Excellent service

Excellent service. Extremely helpful Dr’s and colleagues Elena extremely helpful and knowledgeable. A credit to the team

15 August 2025
Unprompted review
Virtual Clínica logo

Reply from Virtual Clínica

Thank you for your kind words!

Rated 5 out of 5 stars

Super fast support

Super fast support. appointment within 45 min. doctor really helpful, and had some additional questions which was answered promptly via Whatsapp. Highly recommend!!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I was able to speak with the doctor just 15 minutes after sending a request, almost at midnight, and still, he was attentive and kind all the time.

One of the medications that I needed wasn't available anywhere, and they answered my email asking for help literally 2 minutes after I hit "sent".

I recommend it 100%!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, immediately saw me and issued my prescription. The cheapest price in Barcelona compared to to the other places I found before I found these guys. He issued the prescription immediately and was super friendly and spoke English perfectly.

29 June 2025
Unprompted review
Virtual Clínica logo

Reply from Virtual Clínica

Thank you for your kind words!

Show reviews in all languages. (142 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look