Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more
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We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
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Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
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Ben in the support team understood my issue, and got me and team up and running again in no time. I will point out the issue was completely my own doing, but instead of making me feel silly Ben e... See more
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Company details
- #26 of 123 best companies in Business-to-Business service
- #1 of 9 best companies in Research and Product Development
- #12 of 125 best companies in Software company
- #1 of 6 best companies in Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
176 reviews
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Edward and Hames are super helpful
Edward and Hames are super helpful, I have an urgent task but now sure what are the best tools to use and they answer my query very promptly with helpful response.
15 June 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind words! We’re delighted to hear that Edward and James were able to respond quickly and help you find the right tools for your urgent task. We’ll be sure to pass your feedback on to them.
Please don't hesitate to get in touch if you require any further assistance. We'll be here whenever you need us.
Thank you for choosing Visiativ UK & Ireland.
Kind regards,
The Customer Success Team.
Great communication and support
11 June 2026
Reply from Visiativ UK & Ireland
Hi Ben,
Thank you for your kind feedback. We're delighted to hear you were happy with the communication and support you received.
Providing responsive, clear and reliable support is something we place a strong emphasis on, so it's great to know this was your experience.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Prompt and efficient
Prompt and efficient, got SolidWorks up and running swiftly on new laptop. Clear and responsive communication. Thanks for your help Dylan
11 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Vlod,
Thank you for your great feedback. We're really pleased to hear Dylan was able to get SOLIDWORKS up and running quickly on your new laptop and make the process as smooth as possible.
Clear communication and efficient support are key parts of the service we strive to provide, so it's fantastic to know this was your experience. Dylan will be delighted to hear your kind comments and we'll be sure to pass them on.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance with SOLIDWORKS, we're always here to help.
Kind regards,
The Customer Success Team
Advanced Modelling - GREAT
I did a course on Advanced Modelling, the trainer (Sam) was excellent and really helpful.
The course is a good balance between lessons and exercises which allows you to be more engaged and learn a little quicker.
10 June 2026
Reply from Visiativ UK & Ireland
Hi Joe,
Thank you for your fantastic feedback. We're really pleased to hear you enjoyed our Advanced Modelling course and found Sam's training style so effective.
Advanced Modelling covers some powerful SOLIDWORKS functionality, so it's great to know the balance of guided lessons and hands-on exercises helped keep the training engaging while allowing you to build confidence and develop your skills more quickly.
Sam will be delighted to hear your kind comments and we'll be sure to pass them on. If you have any questions following the course, we're always here to help.
We wish you all the best as you continue using SOLIDWORKS.
Kind regards,
The Customer Success Team
Well informed and very friendly…
Well informed and very friendly interaction with the staff.
It is a pleasure to interact with them.
1 June 2026
Reply from Visiativ UK & Ireland
Hi Michael,
Thank you for your kind feedback. We're delighted to hear you found our team both knowledgeable and friendly, and that your experience with us has been such a positive one.
Building strong relationships with our customers is incredibly important to us, so it's wonderful to know that our team's expertise and approachable manner make working with Visiativ UK & Ireland a pleasure.
Thank you for taking the time to share your experience. We're always here to help whenever you need us.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi David,
Thank you for your kind feedback. We're delighted to hear you found our team very helpful, informative and knowledgeable.
Providing that level of expertise is something we take great pride in. All of our SOLIDWORKS support engineers are officially certified to the highest levels and bring a wealth of real world engineering and CAD experience to every customer interaction. This ensures we're able to deliver the high standard of support and guidance that our customers expect, whether it's answering a simple question or helping with a more complex technical challenge.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Supportive and pragmatic
Visiativ have always been very supportive and pragmatic around anything we've needed, whether that's to do with licensing or support with the software they supply us with.
5 June 2026
Reply from Visiativ UK & Ireland
Hi Ollie,
Thank you for your kind feedback. We're delighted to hear that you've consistently found our team supportive and pragmatic in helping with both licensing and software related requirements.
We understand that every business has different needs, so taking a practical, customer-focused approach is something we place a strong emphasis on. Whether it's SOLIDWORKS licensing, technical support or helping customers get the most from their software investment, we're always committed to finding the right solution.
Thank you for your continued trust in Visiativ UK & Ireland. We look forward to supporting you for many years to come and are always here whenever you need us.
Kind regards,
The Customer Success Team
Technical Support
The technical support helped me a lot for the installation process of SolidWorks. They are really helpful
3 June 2026
Reply from Visiativ UK & Ireland
Hi Yusril,
Thank you for your kind feedback. We're really pleased to hear our technical support team was able to help with your SOLIDWORKS installation and make the process straightforward.
Getting new software up and running smoothly is an important part of the customer experience, so it's great to know our team could provide the guidance and support you needed.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance with SOLIDWORKS in the future, we're always here to help.
Kind regards,
The Customer Success Team
Needed some help with a very odd issue…
Needed some help with a very odd issue that had caused Draftsight to display as 3D and we couldn't find a way out of it. Sam kindly explained it was likely a MS update that upset the graphics system and offered a solution that worked perfectly. Always get good service from the folks on the helpdesk with Solidworks, even with the "I should know that" questions that frustrate you late in the day and you just need it to work.
3 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Nick,
Thank you for your fantastic feedback, Nick. We're really pleased to hear Sam was able to identify the cause of the DraftSight display behaviour and provide a solution that got everything back to normal.
Sometimes the most challenging support requests are caused by changes outside the software itself, so having a team with deep SOLIDWORKS and DraftSight knowledge, combined with extensive troubleshooting experience, allows us to quickly narrow down the cause and find the right fix.
We're also glad to hear our helpdesk continues to provide the level of service you've come to expect. Whether it's a particularly unusual technical challenge or one of those "I know I've done this before" moments, we're always happy to help.
We'll be sure to pass your kind comments on to Sam. Thank you for your continued trust in Visiativ UK & Ireland.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear you found our support both excellent and helpful.
Our team takes great pride in combining strong SOLIDWORKS expertise with a responsive and customer-focused approach, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your feedback. We're really pleased to hear our team was able to successfully resolve such a rare and complex technical challenge.
Our highly qualified SOLIDWORKS support team combines extensive product knowledge with many years of real world engineering and CAD experience, enabling them to tackle even the most unusual problems with confidence. It's great to know that expertise helped deliver the right outcome for you.
If you ever need further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Dylan was a great tutor
Dylan was a great tutor. Incredibly accommodating of my existing work commitments and catered the training to my industry. Made the course very engaging and moved at a good pace without overwhelming me. The content and any questions i had were delivered with great detail and relevant nuance for my projects. Couldn't have asked for a better trainer.
29 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ed,
Thank you for your fantastic feedback. We're delighted to hear that Dylan was able to deliver a training experience that worked around your existing commitments while keeping the content relevant to your industry and projects.
It's great to know the pace of the course felt engaging without being overwhelming, and that the detailed explanations helped you get the most from the training. Dylan takes great pride in tailoring sessions to attendees' needs, so he'll be especially pleased to hear your kind comments.
We'll be sure to pass your feedback on to him. If you have any questions following the course, we're always here to help, and we wish you every success as you continue developing your SOLIDWORKS skills.
Kind regards,
The Customer Success Team
Visiativ are incredibly knowledgeable…
Visiativ are incredibly knowledgeable and always find a solution to every problem. Graeme, Mark and Sam whom I have spoken with recently have been level headed and focused with approach to keeping our setup running. We love Visiativ!
22 May 2026
Reply from Visiativ UK & Ireland
Hi Mark,
Thank you for your fantastic feedback. We're delighted to hear that you've had such positive experiences with our team and that we've been able to help keep your systems running smoothly.
Graeme, Mark and Sam will be especially pleased to hear your kind comments. Their knowledge, professionalism and commitment to finding the right solution for our customers are qualities we're incredibly proud of, and we'll be sure to pass your feedback on to them.
Thank you for your continued trust in Visiativ UK & Ireland. Knowing that our support makes a real difference to your business means a great deal to us. If you ever need assistance, we're always here to help.
Kind regards,
The Customer Success Team
Great Visiativ Connect event last week…
Great Visiativ Connect event last week in the Midlands. Big thanks to Mike Jones for organising a very informative and friendly gathering. 👍👍
21 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Emyr,
Thank you for your great feedback. We're delighted to hear you enjoyed the Visiativ Connect event in the Midlands and found it both informative and welcoming.
Bringing together customers and industry professionals to share knowledge, ideas and experiences is what Visiativ Connect is all about, so it's fantastic to know the event delivered value for you.
Mike will be especially pleased to hear your kind comments and we'll be sure to pass them on. Thank you for joining us, and we look forward to seeing you at another Visiativ Connect event in the future.
Kind regards,
The Customer Success Team
Visiativ Connect Event
The information presented was precise, insightful, and highly actionable. It was a fantastic opportunity to connect and network with peers who share common industry interests. Thank you to the Visiativ team for hosting such a valuable event and for their exceptional hospitality.
21 May 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your wonderful feedback. We're delighted to hear that you found the Visiativ Connect event insightful, relevant and full of practical takeaways.
One of the key goals of Visiativ Connect is to bring together like minded professionals to share ideas, experiences and best practices, so it's fantastic to know you found the networking opportunities valuable as well.
Thank you for taking the time to join us and for your kind comments about the event and hospitality. We look forward to welcoming you to future Visiativ events.
Kind regards,
The Customer Success Team
Quick and Effective Service
Mainly, the response time is really fast. I've never had to request a call-back. The knowledgeable support staff are efficient, friendly and oftentimes a godsend to have at the other end of the phoneline. Special mention to Sam for your astute and informative support.
21 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your fantastic feedback. We're really pleased to hear you've consistently experienced such fast response times from our support team and that you've always been able to get the help you need without delay.
Our SOLIDWORKS Support team takes great pride in providing knowledgeable, friendly and reliable assistance, so it's wonderful to know the service has made such a positive difference for you. Sam will be especially pleased to hear your kind comments and we'll be sure to pass them on.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Great trainer and venue
Cameron was a great trainer and taught the large intense course in small straight-forward managable parts.
Venue was good, as were the lunches
18 May 2026
Reply from Visiativ UK & Ireland
Hi Tom,
Thank you for your great feedback. We're really pleased to hear you enjoyed both the training and the venue.
Cameron will be delighted to hear your comments. Delivering an intensive course in a clear, manageable and easy to follow way is something that's really important, so it's fantastic to know the training style worked so well for you.
We're also glad to hear the venue and lunches helped make the overall experience an enjoyable one.
Thank you for choosing Visiativ UK & Ireland for your SOLIDWORKS Simulation training.
If you have any questions following the course, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your feedback. We're pleased to hear you had such a positive experience working with our team.
Providing a service that's both efficient and hassle free is something we work hard to deliver every day, so it's great to know we got it right for you.
If you ever need any further support, we're always here to help.
Kind regards,
The Customer Success Team
Fast response and very helpful
11 May 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear our team was able to assist you quickly and make the process straightforward.
Delivering helpful support with minimal disruption is something we always aim for, so it's great to know we could provide that positive experience for you.
If you need anything else in the future, we're always happy to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi Steve,
Thank you for your kind feedback. We're really pleased to hear you found the team efficient and helpful.
Providing responsive and reliable support is something we place a strong focus on, so it's great to know this was your experience.
If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
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