Visiativ UK & Ireland Reviews 

177
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, noting quick responses and effective solutions to various issues. The services provided, including training courses and product support, are frequently described as excellent, informative, and easy to follow, even for beginners. People also appreciate the valuable products and tools offered, such as MyCADTools, which help save time on repetitive tasks and improve efficiency. Reviewers often feel confident and well-equipped after completing training sessions, noting the practical insights and tailored approaches provided by the trainers.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that trainers were knowledgeable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Service

People report positive experiences with service, often highlighting the quick responses and helpfulness of... See more

Product

Reviewers highlight positive aspects of the product, often praising the extensive knowledge of the sales team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more

Company replied

Rated 5 out of 5 stars

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more

Company replied

Rated 5 out of 5 stars

Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more

Company replied

Rated 5 out of 5 stars

Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more

Company replied


Company details

  1. #25 of 123 best companies in Business-to-Business service
  2. #1 of 9 best companies in Research and Product Development
  3. #12 of 126 best companies in Software company
  4. #1 of 6 best companies in Software Training Institute

About Visiativ UK & Ireland

Written by the company

At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...

Looking for SOLIDWORKS? You're in the right place!

We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS

Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’. The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.

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4.9

Excellent

TrustScore 5 out of 5

177 reviews

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4.9

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(177)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Great to work with!

Have Been a customer of Visiativ For Approximately3 years now, We have implemented Solidworks, PDM and Draftsight over these years. The Visiativ Team have been incredibly Helpful through all aspects of purchase and implementation. The sales team Leia, Jack and Adam showed great product knowledge(and patience) when guiding me through deciding what software best suits our needs. The support Team have performed multiple install, setups and training on the various software packages we use! They have been easy to work with and most importantly catered to ours needs as a small OEM.

15 April 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Donal,

Thank you for your feedback and your continued trust over the past three years.

We're delighted to hear about your positive experience implementing SOLIDWORKS, PDM and DraftSight with us. It's great to know that we supported you with clear guidance and patience throughout the decision making process.

We're also pleased that our support team has been able to assist with installations, setup and training in a way that works well for your business.

We'll be sure to pass on your kind feedback to the team.

Providing a smooth experience and tailoring our approach to suit each customer, especially growing OEMs, is very important to us. If you need any further support as you continue to develop your systems, we're always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Collaboration with Visitativ

We recently collaborated with Visitav as part of our exploration into integrating DriveWorks with our existing ERP system, and the experience has been excellent.

Adam delivered a live proof-of-concept demonstration to our Managing Director and Technical Director, clearly showing how DriveWorks could meet our requirements. Seeing this working in real time gave us the confidence we needed before committing significant time and investment into development.

The level of support from Adam throughout was outstanding—professional, responsive, and highly knowledgeable.

Thanks to this collaboration, we can now move forward with confidence. Highly recommended.

13 April 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Anthony,

Thank you for your detailed and thoughtful feedback. We're delighted to hear that your collaboration with Visiativ has been such a positive experience.

It's great to know that the live proof of concept demonstration provided clear insight into how DriveWorks could integrate with your ERP system and support your requirements. Being able to see this working in real time is an important step, so we're pleased it gave you the confidence to move forward.

Adam will be especially pleased to hear your kind comments. We will be sure to pass on your feedback, as providing professional, responsive and knowledgeable support is something we take great pride in.

We look forward to continuing to support you and your team with DriveWorks.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

My Solidworks essentials training was…

My Solidworks essentials training was great!

Sam was super knowledgeable with the product and a great teacher. I liked being shown other ways of doing the same thing, which is a massive help in any CAD. Highlighting shortcuts and unique features to improve my workflow.

10 April 2026
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for the fantastic feedback - We'll be sure to pass this onto Sam!

Don't forget, Sam and the rest of the Visiativ Support team are here if you have any questions following your course.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Excellent product offerings.

30 March 2026
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for your kind feedback.

We're pleased to hear that you've found our team helpful and that our professional 3D CAD software met your expectations.

The SOLIDWORKS portfolio is designed to support efficient and innovative design across a wide variety of applications, so it's great to hear that you're getting real return on your investment.

If you ever need any further support or guidance, our team is always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Superb Technical Support

The technical support received was second to none. Lucy Bryan (3DEXPERIENCE Product Manager) was instrumental in ensuring my technical issue was resolved

2 April 2026
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Reply from Visiativ UK & Ireland

Hi Chris,

Thank you for your fantastic feedback.

We're delighted to hear that you received such a high level of technical support and that your issue was resolved efficiently.

Lucy will be especially pleased to hear your kind comments. We will be sure to pass this on to her. Providing responsive and effective support is very important to us, so it is great to know we delivered this for you.

If you need any further assistance, Lucy and the team are always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Good training session with Graham B.

Good training session with a great amount of theory, back-ground and advantages that leads to better assemblies and less work. the Training was aiming for being proficient use of SolidWorks.

1 April 2026
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Reply from Visiativ UK & Ireland

Hi Lewis,

Thank you for your positive feedback.

We're pleased to hear that you found the SOLIDWORKS training session valuable and that the mix of theory, background and practical advantages helped support more efficient assembly work.

We'll be sure to pass on your feedback and if you have any questions following the training, Graeme and the team will be here to help.

We wish you all the best as you continue using SOLIDWORKS.

Kind regards,
The Customer Success Team

Rated 4 out of 5 stars

Excellent Draftsight course

Excellent Draftsight course; loads of information and tips and tricks to make my job easier and more efficient.

31 March 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Adrian,

Thank you for your kind feedback.

We're really pleased to hear that you found the DraftSight course useful and packed with practical tips to help improve your efficiency. It's great to know the training will be making a positive difference to your day to day work.

If you have any questions following the course, our team is always here to help. We wish you all the best as you continue using DraftSight going forward.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

A sincere and pleasant Customer experience

Communication with Visiativ (Matthew Holmes) is a very pleasant experience. Matthew, on behalf of Visiativ is genuinely interested in getting the best outcome for both the company he works for and the customer. The interactions and always polite and considerate.

27 March 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Mrs P A Mayers,

Thank you for your kind words and for taking the time to share your experience with us today.

We're delighted to hear that your interactions with Matthew have been so positive. At Visiativ, we place great importance on building strong, collaborative relationships with our customers, and it is fantastic to know that Matthew’s approach reflects this.

Your feedback is greatly appreciated and will be shared with Matthew and the wider team.

We look forward to continuing to support you!

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very professional and polite, helped me create the product I wanted, better than I could have hoped.

19 March 2026
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for the fantastic feedback!

We're pleased to hear that the team have exceeded your expectations. That's exactly what we strive for when we partner with valued customers like yourself.

We'll be here whenever you need us, so don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Above and Beyond - DriveWorks Solution

The team at Visiativ have gone above and beyond to ensure we have exactly what we need. They have worked hard to get a DriveWorks project completed with a tight deadline. Their team worked day and night to ensure it was complete for a show and could be demoed to our customers. The project was a big hit, making the program very popular in our company, and we will be sure to go back to Visiativ in the future.

10 March 2026
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Aaron,

Thank you for sharing this - it’s fantastic to hear how well the DriveWorks project has been received across your team.

We’re especially pleased we could support you in delivering the solution within such a tight timeframe and help get everything ready for your show. Seeing it make such a strong impact with your customers and gain traction internally is exactly what we aim for.

It’s been a pleasure working with your team on this project, and we truly appreciate the continued trust you’ve placed in us. We’ll be here to support you with DriveWorks, SOLIDWORKS, and any future initiatives whenever you need us.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Support

Great support, easy to understand methods used. Really knowledgeable team. Configuration tool does exactly what was needed, with room for future expansion.

18 March 2026
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Scott,

Thank you, Scott, for your kind words and for being a valued customer over the years - it really does mean a lot to us.

We’re delighted to hear that the team’s support and approach have been clear and effective, and that our recent DriveWorks consultancy project is delivering exactly what you need. It’s great to know the solution is not only working well with your SOLIDWORKS environment today, but also set up with the flexibility to grow alongside your business.

As always, we’re here to support you and your company with DriveWorks, SOLIDWORKS, and beyond whenever you need us, and we look forward to continuing our partnership.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great helpful service

Great helpful service. sorted my issue propa!

18 March 2026
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for your 5-star review!

We’re really pleased we could help resolve your issue quickly and effectively. Providing responsive, reliable support is something we take pride in, so it’s great to hear this reflected in your experience.

If there’s ever anything else you need, we’re always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent SolidWorks Essentials Training

I had a great experience with the SolidWorks Essentials Training course. Everything was very well organised, and the training progressed smoothly from one lesson to the next. Each session helped me build experience and confidence as a trainee, making the learning process comfortable and easy to follow.

A big shout out to the trainer, Dylon, who was very professional and engaging and did a top job delivering the training. He explained everything clearly and made the sessions interesting and easy to understand. I would definitely recommend this training to anyone looking to learn SolidWorks.

5 March 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi DTANKMOD,

Thank you for taking the time to share your feedback!

We're delighted to hear that you had such a positive experience on the SOLIDWORKS Essentials Training course and that you found the sessions well organised and easy to follow. Building confidence and practical experience is exactly what we aim for, so it’s great to know the course supported you in that way.

We’ll be sure to pass your kind words on to Dylan as well - he’ll be very pleased to hear that his clear explanations and engaging delivery made the training enjoyable and valuable for you.

Thank you again for your recommendation. If you need any further support with SOLIDWORKS or would like to continue developing your skills, the Visiativ team will always be here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks Essentials course delivered…

SolidWorks Essentials course delivered by Dylan, was an excellent introduction for new SolidWorks users to learn the software, very informative, challenging and interesting. I feel much more confident going forward using SolidWorks within my role.

5 March 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Daniel,

Thank you for taking the time to share your feedback! We're pleased to hear that you found the SOLIDWORKS Essentials course to be an excellent introduction and that it helped build your confidence in using the software within your role.

It’s great to know you found the training informative, engaging and suitably challenging, and we’ll be sure to pass your kind comments on to Dylan as well.

Thanks again for your review, and remember that the Visiativ team is always here to support you should you need any help as you continue your SOLIDWORKS journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent SolidWorks Training Experience

As a largely self-taught SolidWorks user for the past 4 years, I was keen to get some official training to iron out any bad habits and improve my efficiency. I completed the 3-day Assembly Modelling course led by Graeme, and it exceeded my expectations. The course was well-structured, easy to follow, and plenty of time was provided to complete the exercises without feeling rushed. I was impressed by Graemes' depth of SolidWorks knowledge - he often went above and beyond to answer questions I had, even when they weren't strictly part of the course content. The tips, tricks, and best practices I picked up have already made a noticeable difference to my work. I am looking forward to gaining more certifications through Visiativ in the future!

25 February 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Tom,

Thank you for the fantastic review!

It’s great to hear that the Assembly Modelling course exceeded your expectations and that you found the structure and pace of the training helpful. Graeme will be especially pleased to know his knowledge, tips, and willingness to go the extra mile made such a positive impact on your experience.

We’re glad the techniques and best practices you picked up are already helping improve your workflow - that’s exactly what our training aims to achieve.

Best of luck as you continue your SOLIDWORKS journey, and we look forward to supporting you with future certifications.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Training course was great

I was on a training course for a few days, really helped me understand draftsight more in detail and will definitely help me advance in the future with draftsight.

4 March 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Jack,

Thank you for your review.

We're really pleased to hear that you found the DraftSight training course helpful. It's great to know that the sessions helped you gain a deeper understanding of DraftSight and that the knowledge will support you moving forward.

We appreciate you taking the time to share your feedback and look forward to supporting you on your continued DraftSight journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent service

I've been using visiativ for years and have always been more than happy with their service. Matthew Holmes in particular has been extremely helpful in catering to requirements of a start up company and has helped us achieve what we needed to at an affordable price.

3 March 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Jon

Thank you for taking the time to leave such a positive review.

We’re delighted to hear that you’ve been happy with our service over the years, and it’s fantastic to see Matthew recognised for his support.

Helping start-up businesses find the right SOLIDWORKS solutions at the right price is something we’re very passionate about, so it’s great to know Matthew has been able to support you in achieving what you needed.

We really appreciate your trust in Visiativ and look forward to continuing to support you as your business grows.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Solidworks in secondary school

Have had a great experience, working with Jeremy in Visiativ to get Solidworks on computers at my secondary school, for GCSE and A-Level students to use. The school constraints meant the computers had some specification issues, but Jeremy was great at advising what could be done to support the software on the computers, making the process smooth running and successful. Would recommend Visiativ to any teachers who need CAD software and Jeremy was very helpful.

24 September 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Sophie,

Thank you so much for your kind review.

We’re delighted to hear that you’ve had a positive experience introducing SOLIDWORKS into your secondary school, and that Jeremy was able to support you throughout the process. We understand that school IT environments can sometimes present unique challenges, so it’s great to know that the advice and guidance provided helped make the implementation smooth and successful for your GCSE and A-Level students.

Supporting education is incredibly important to us, and we’re proud to help equip the next generation of designers and engineers with industry-leading CAD tools.

If you ever need further assistance, advice, or support, our team is always here to help.

Thank you again for your recommendation.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

An infrequent user of Solidworks

As an infrequent user of Solidworks, I tend to lean on support a bit more than I should, they help me relearn the functions and teach me new ones. They always guide and demonstrate how to achieve what I need to do. I would not be using this software without having this back up. It is a one-to-one training class at your desk, something I am truly grateful. Thanks Mark, your knowledge is amazing.

25 February 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for taking the time to share such thoughtful feedback.

We're so pleased to hear our support team has given you the confidence to continue using SOLIDWORKS, especially as an infrequent user. It's great to know the guidance, demonstrations and one to one support have made such a positive difference to your experience.

Mark will be delighted to hear your kind words about his knowledge and support. We're proud to have a team that's committed to helping our customers not only solve issues, but also build their skills along the way.

Thank you again for your review and for being a valued member of the Visiativ/SOLIDWORKS community. We'll be here whenever you need us.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Solidworks Sheet Metal

Completed Solid works Sheet metal course with Sam, was very informative and brilliantly delivered. Picked up a lot of information I didn't know going in.

25 February 2026
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Alfie,

Thank you for your fantastic feedback.

We are delighted to hear that you found the SOLIDWORKS Sheet Metal course informative and brilliantly delivered. Sam will be especially pleased to know that the training helped you pick up valuable new knowledge.

We really appreciate you taking the time to share your experience and we'll be here to help should you require assistance, so don't hesitate to get in touch.

Kind regards,
The Customer Success Team

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