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Vision Direct  Reviews 

115,159
•
TrustScore 4.5 out of 5

4.6

Contact lenses supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 6,627 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery service, noting that orders arrive promptly while offering great value for money compared to similar market options. Shoppers also appreciate the helpful product information provided and the nice touch of receiving small sweet treats in their delivery packages. Some reviewers were not happy with unexpected delivery delays, stock issues, or cases where orders took considerably longer than initially promised. A few other people also felt that certain contact lenses were quite uncomfortable, difficult to remove, or simply did not work effectively for their specific vision needs.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super quick, reliable,... See more

Order

Reviewers highlight high satisfaction with the order process, frequently praising super quick delivery and... See more

Service

Users describe positive interactions with service, highlighting prompt delivery, helpful support, and... See more

Product

Consumers find product satisfaction to be high, frequently highlighting fast delivery, excellent lens... See more

Price

Customers consistently note positive experiences with price, highlighting silly cheap rates and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always buy my lenses from this company ,100% quality Always arrived next day delivery , And Always a nice little treat to eat Added everytime, Would highly recommend this company,ive been with th... See more

Rated 5 out of 5 stars

For several years I've ordered my contract lenses from Vision Direct. Their so reliable, 99% of the time I received them the day after purchase and they are less expensive than getting them from the o... See more

Rated 5 out of 5 stars

Excellent. Lenses processed and arrived within just a few days. I have experienced constant problems and delays with Boots Contact Lens Reward Scheme and to be able to quickly place my order and recei... See more

Rated 5 out of 5 stars

Genuinely excellent, with huge variety of options. Helpful info to show difference between products is. Always arrives so fast in post and you get a small pack of haribo in them, if that does not b... See more

Company details

  1. Contact lenses supplier

Written by the company

Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.

VisionDirect.co.uk

Written by the company

The UK's #1 Most Trusted Online Store
With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
Next Day Delivery - Free Over £59
Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
Customer Care 7 days a week
Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
Lens Replacement Service
Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.

Free Returns

Has your prescription changed?

We have a 100 day return policy for unopened and undamaged boxes of contact lenses. You can return you boxes free of charge to the below address. Please ensure you write this on your package in capital letters). FREEPOST RTLU-CJZT-ESAB Vision Direct Unit 2 Hudson Court Great North Way, York Business Park Nether Poppleton, YORK YO26 6RB

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115k reviews

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4.6

All reviews

(115,159)

6,730 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Tip Tip

Tip Tip. Very Nice.
As usual delivery of my routine monthly disposables always delivered the n ct day and I now purchase Oxysept 3 Month Packs from Vision Direct, and again next day delivery never fails.
Well done to all at Vision Direct. The days of High Street Options selling the same products at far more cost looks numbered

11 October 2026

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