Well set out and easy to use website, clear payment options, clear delivery options and prompt delivery. I’m very pleased. The only suggestion I would like to make is the delivery box was ridiculously... See more
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See what reviewers are saying
I always give 5 stars to Vision Direct - the service is super quick - my lenses are in the letterbox within 48 hours! My "mutuelle" (MAIF) covers nearly all of the cost. It's new that it's not coverin... See more
When placing the order, it gave a one month lead time for delivery, but in fact the contacts were delivered just a few days later. On the downside, when selecting the strength of the lenses, one of t... See more
Easy to order and also re-order previous orders. Sometimes they don't have in stock a specific brand but usually i can find an appropriate replacement. Shipping is quick and easy and they keep you wel... See more
Company details
Written by the company
Achetez vos lentilles de contact en ligne sur Vision Direct. Livraison express disponible sur toutes les plus grandes marques de lentilles de contact.
Contact info
Rue de la Terre Victoria Parc Edonia Bât B , 35760, Saint-Grégoire, France
- 01 56 59 16 67
- assistance@visiondirect.fr
- visiondirect.fr
4.3
Excellent
20k reviews
Asks customers to review
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good and fast delivery
2 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vision Direct FR
Hello,
Thank you for your review, and I’m truly sorry to hear that your order has not yet been delivered. I completely understand how disappointing and frustrating delivery delays can be, and I sincerely apologize for the inconvenience caused.
According to the latest tracking update, your parcel is currently being processed at the local sorting facility. A delivery attempt was made but was unsuccessful, and the parcel is now expected to be redirected to a pickup point.
To make sure we can assist you in the best and fastest way possible, we kindly ask you to get in touch with our Customer Service team via chat or phone. We’ll be more than happy to check the most recent updates and provide you with the best available options.
We appreciate your patience and your trust in Vision Direct, and we’re here to ensure this gets resolved smoothly.
Best Wishes,
Vision Direct
Fast delivery time
28 March 2025
you should improve the delivery…
you should improve the delivery time...for the rest all went well.
17 March 2025
Reply from Vision Direct FR
Hello ISA,
Thank you for your valuable feedback!
We truly appreciate you taking the time to share your experience with us. We're delighted to hear that everything else went well with your order, but we understand that the delivery time could have been better.
Since your order included contact lenses for astigmatism, these lenses often require additional processing time as they are made to order. Unlike regular lenses, toric lenses have a more complex prescription and undergo precise manufacturing to ensure the perfect fit and correction for your eyes. This can sometimes lead to slightly longer delivery times, but it also ensures the highest quality and comfort.
That said, we completely understand how important it is to receive your lenses as quickly as possible, and we’re always looking for ways to improve. We truly appreciate your patience and your trust in us. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help!
Looking forward to serving you again in the future!
Best Wishes,
Vision Direct
perfect and fast delivery
10 March 2025
great service thanks
3 March 2025
Fast service
Received my order within a few days exactly on the indicated delivery date. Top service, would come back again!
24 February 2025
Honestly
Honestly, the service given from the costumer service is amazing, always helpfull. Now i dont know how the boxes never matches the degree of the right contact lenses, instead of - comes + 3.50. I recive a email confirmation with the correct box and degree but not when arrives. The other thing is to send it back you have to give it back to UPS standart, guess what? you simply deliver the box and no email o message confirmation, so vision direct dosent take responsability if dosent arrive and i have to solve now 2 problem, vision direct and ups, meaning 7 somenthing euros in the bin. Honestly, so frustrating. Most be the 5th time this happens, im done once i get the money back, horrible service. Other thing also, some of the contact lenses like one or 2 will be in a bad condition.
10 February 2025
Reply from Vision Direct FR
Hello Aline,
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you’ve experienced. We truly appreciate your kind words about our customer service team, and we regret that the rest of your experience has not met your expectations.
After reviewing your order placed on 29/01/2025, we can confirm that the lenses were sent with a power of +3.50, as per the details in your order confirmation. However, we completely understand how frustrating it is to receive an incorrect prescription and to go through the return process.
Regarding the return with UPS, we acknowledge your concern and regret any lack of confirmation on their end. Please rest assured that once your return is received at our warehouse, we will promptly process your refund.
Additionally, we’re sorry to hear that some of the contact lenses were in poor condition. If you ever experience defective lenses, please do not hesitate to reach out so we can assist you further.
We truly appreciate your patience and understanding. If there is anything else we can do to resolve this matter, please let us know.
Best regards,
Vision Direct Team
Shocking service trying to return a product
I have sent 4 emails to Vision Direct to date and I have spent 45 minutes in total trying to get assistance on the online chat. I want to return my unopened package. The last 2 emails I sent are simply being ignored. In one of the mails I sent I quoted the wrong order number but in all the others I gave the correct one. It’s been days now. I have looked into the procedure to contact consumer protection in France for assistance and will pursue this avenue if the matter is not resolved tomorrow. I have been told repeatedly that the label to return the item has been sent to me. I have not received it. It is not in my spam folder. I have only received one automated email saying to look out. For the label but nothing further. Cannot believe the terrible service and ignoring my emails is totally unprofessional. I’m at my wits end as to what to do. Weirdly the order now seems to have been removed from my order history but I still have all the emails. I just want a return label and a refund!!!! This is honestly the worst service I’ve ever received.
3 February 2025
Unprompted review
Reply from Vision Direct FR
Hello Catherine, we're truly sorry to hear about your experience, and we understand how frustrating this must be for you. Our team is here to help, and we want to resolve this as quickly as possible. We’ll look into this matter immediately and ensure you receive your return label without further delay. Please reach out to us directly at 01 86 26 46 60 so we can assist you personally and get this sorted for you. We appreciate your patience and the opportunity to make things right.
Best wishes,
Vision Direct Team
the lenses and solutions are always
the lenses and solutions are always good, but the ordering process this time was very time consuming, the system didn't recognise my email and password so after 6or7 attempts to order I gave up and had to create a new account using my husbands email address,
24 January 2025
Very fast delivery.
21 January 2025
absolutely useless bunch of cs
10 October 2024
Unprompted review
Reply from Vision Direct FR
Hi there,
Thank you for taking the time to leave a review.
I’m really sorry to hear that you feel this way. Your feedback is important, and I’d like to understand more about your experience so I can help improve our service. If you’d like, please share the specifics of your issue, and I’ll do my best to assist you.
Best wishes,
Vision Direct Team
www.visiondirect.fr
Hugely Disappointed
I have been using Vision Direct for many years, first in the UK and now in France and have in the past been delighted with the service and always given 5 stars (in fact I would have given 10 stars if possible)! However, since early September it has been absolutely impossible for me to place an order, even with the assistance of the help line and had to go to a local optician at greater cost and inconvenience. Apparently this is most likely due to internal changes on their website so I have been told. I have spent several hours on the helpline who have tried their absolute best to assist to no avail, even talking on one occasion to the Phillipines for 1hr 45 mins!! Password changes seem to be causing a majority of the problem. All I can say is there was nothing wrong with the system before so as the saying goes 'If it ain't broke, don't fix it'. I must add that one occasion I had to wear the same disposable lenses for 3 days!! I am so very disappointed with what has become of Vision Direct and cannot believe I would end up writing a review like this. Actually one star is being generous!
7 October 2024
Unprompted review
Reply from Vision Direct FR
Hi Raye,
Thank you for taking the time to leave a review. I sincerely apologize for the inconvenience that it caused you last time just to place an order Due to the recent changes with our system. Rest assured that you're feedback is highly appreciated, and we'll take action to improve our services.
Please feel free to contact us again if there is anything else we can help you with.
Best wishes, Mex.
Delivery twice sent information that…
Delivery twice sent information that they could not deliver to me. But it false. I was at home all the time, no one even phoned me. Finally, my order in 9 days not yet received. It is awful!
16 August 2024
Reply from Vision Direct FR
Hi Tatiana,
Thank you for your review.
I'm sorry to hear you received your order later than estimated. If we can ever be of assistance, please don´t hesitate to get in touch directly.
Best wishes,
Vision Direct
Never arrived
Charged my account but never delivered my product and keeps sending me emails saying the delivery has been moved back due to unforeseen circumstances I’ve tried to get a refund but can’t and won’t be in France long enough to collect my product now!
23 July 2024
Reply from Vision Direct FR
Hi customer,
Thank you for your review.
I'm sorry to hear you don't have your order yet. Please do get in touch directly (https://www.visiondirect.fr/contactez-nous) and we'll be able to assist.
Best wishes,
Cecilia
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