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Vision Linens Reviews 1,177

•
TrustScore 4 out of 5

4.1

Linen Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the bed linens, pillows, and towels, often noting their softness and comfort. Many people also highlight the reasonable pricing, considering the high quality received, and appreciate the fast delivery service. However, some customers were dissatisfied with their order and delivery experiences. Issues included delayed or undelivered items, incorrect orders, and a lack of communication regarding order status or delays. A few other people also felt that the packing process was disorganized, with some items arriving dirty or in reused bags.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers report significant issues, including... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the quick delivery, with... See more

Price

People report positive experiences with price, consistently highlighting great and fantastic prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Vision linens for the past 4 years. As always good quality products at a great price! Positive feedback from guests about the comfort of the bed linen, pillows and duvet contributing to a good ni... See more

Rated 5 out of 5 stars

This is only my second order from Vision Linens, but it certainly won't be my last. Everything I have ordered to date, including those sumptuously soft and thick Tuscany bath sheets, bath towels and h... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery and the bedding we purchased is of excellent quality, very soft and silky, would definitely buy from here again. I absolutely love love love the feel of the fabric 👌🏼👌🏼

Rated 5 out of 5 stars

Great company to deal with the bedding is good quality. I had a small problem but was sorted straight away. Will shop again and highly recommend to anyone wishing to use them .

Company details

  1. #13 of 15 best companies in Linen Shop
  2. #97 of 107 best companies in Bathroom Renovator
  3. #71 of 87 best companies in Bedding Shop

Information provided by various external sources

With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

V 10.5 Tog 100% Cotton Microfibre Duvet

This duvet is, without a doubt, the most luxurious and fluffy duvet I have ever owned. The size, thickness, and design are superb. It definitely deserves a five-star rating. My spouse loves it so much that she no longer wants to use our existing ones. I highly recommend everyone to give this duvet a try.

14 June 2024
Rated 1 out of 5 stars

Needs a minimum of 2 weeks to ship

Unfortunately at the time of purchase I did not appreciate that Vision Linens needs a good 2 weeks to ship their items. The Irish Linen napkins I ordered turned up after I had left Ireland and forwarding them to where I am now is both complicated and expensive. I am very disappointed. I cannot comment on the product, which may well be lovely, but when placing an order, please allow an plenty of time!

11 May 2024
Vision Linens logo

Reply from Vision Linens

Hi. Thanks for your feedback. Apologies about the long lead time, but we need to state that it's only Republic of Ireland orders that can take 2 weeks to arrive. UK orders are delivered within 2-4 working days, or sooner if next working day delivery is chosen. The longer lead time for Irish orders is something that is currently out of our control. We'd love to deliver them quicker if we could.

We make it clear on our delivery page that Irish orders could take more than 14 working days to arrive. There is a large notice at the top of that page that says 'IMPORTANT INFO FOR DELIVERY OUTSIDE THE UK' and it's repeated again in the table further down that page. Here is the Irish delivery page: https://www.visionlinens.ie/delivery-returns

Hope you enjoy the products.

Best regards,
Vision Linens

Rated 4 out of 5 stars

After 8 days of waiting for…

After 8 days of waiting for confirmation of dispatch and delivery I queried it. Told me the pillows had been dispatched. They arrived 2 days later so obviously not sent until I queried it. Product however is 1st class so would buy from again but just won’t leave 8 days before I chase them. Hopefully it was a one-off.

10 April 2024

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