Virtual Visit From the Clauses Reviews 

52
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Santa never showed up. We had the time correct, translated it from Central time to ET. We waited for over 30 minutes watching the zoom screen which stated “please wait for the host to start your meeti... See more

Rated 5 out of 5 stars

Absolutely wonderful experience for a 3 year old. Santa had some great standard questions for her but what I found amazing was his ability to understand her (not always the easiest) and incorporating... See more

Company replied

Rated 5 out of 5 stars

This was the best Santa visit ever! My older kids were always terrified of visiting Santa in the mall but this was the perfect interaction for my toddlers! Once they warmed up they didn't want to stop... See more

Rated 5 out of 5 stars

Our children were very sad this year, that they couldn’t attend the Christmas light ceremonies, or visit Santa’s grotto. This surprise made up for it 100%! Santa and Mrs Claus were so great wi... See more

Company details

  1. Entertainment agency

Written by the company

The best way to show you care is by offering a safe way to see Santa this season. A live video call is the next best thing to an in-person visit. Help us spread holiday cheer safely this year!


Contact info

4.2

Great

TrustScore 4 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(52)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most wonderful experience EVER!!!

I don’t even know where to start with the most wonderful experience that I had! The look on my daughters face when she saw Santa and Mrs. Claus was priceless I told her I had a weird email with no name saying savannah click on this link at 1:00 so when she did and she saw them her face lit up! They mentioned stuff about her pets by there name her report card and her elf by name! She’s very shy but Santa and Mrs. Claus got her to talk! I couldn’t have had a better experience I will be back next year! And also the customer service with this company was beyond my expectations! Thank you so much for such a wonderful memory!!! And such a great impact on my daughter!!

13 December 2020
Unprompted review
Rated 4 out of 5 stars

Would have given it five stars if it had gone smoothly the first time

We had a rough start, but after our initial hiccup the customer service was fantastic and they helped remedy the situation. Once our children were on the call with Santa and Mrs. Clause it was fantastic. My son was in awe with the facts Santa knew about him and they had a great chat. Felt so much more personal than going to a mall and taking pictures.

13 December 2020
Unprompted review
Rated 5 out of 5 stars

Santa and Mrs. Clause - Love!

Santa and Mrs. Clause brought so much joy into our home during their 10 minute virtual visit with my kids. I am forever grateful to this company for finding a way to bring much needed magic to our children during 2020.

12 December 2020
Unprompted review
Rated 5 out of 5 stars

GREAT ONE ON ONE EXPERIENCE

THIS WAS A GREAT VENUE FOR OUR 4-YEAR-OLD GRANDDAUGHTER BUT A LITTLE CHALLENGING FOR 2.5 TWIN BOYS,
SANTA AND MRS CLAUSE WERE GREAT AND KEPT THE ZOOM GOING,
NEED TO IMPROVE ON EXPLANATION OF TIME ZONE. MAYBE JUST GIVE EXAMPLE, IE 1 PM CT IS 2 PM ET ETC, CHRISTINE WAS VERY HELPFUL AND REPSONDED QUICKLY

11 December 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Incredibly sweet and adorable Mr. and Mrs. Claus. They were so kind to the kids and answered all their questions perfectly. We absolutely loved it!!

11 December 2020
Unprompted review
Rated 5 out of 5 stars

4 year old call with Santa and Mrs. Clause

Santa and Mrs. Clause were so professional and very high-quality. My 4 year old was delighted in her experience today and has been talking about it for hours. The booking process was easy and fast, and communication was exceptional. Thank you for making our Christmas a little more magical.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

2020 HAS BEEN TERRIBLE! This was.. FANTASTIC!!!

Our children were very sad this year, that they couldn’t attend the Christmas light ceremonies, or visit Santa’s grotto.

This surprise made up for it 100%!

Santa and Mrs Claus were so great with our two and really had the time to share a conversation with them. Our son has special needs and they were very good with him and understood when he disappeared mid call. He was still there but wanted to be off camera.

Our family cannot thank you enough for shining your Christmas spirit into an otherwise bleak year.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

The BEST Santa and Mrs. Claus

We absolutely loved our visit from the Clauses! They do a fantastic job personalizing the visit and are VERY patient with the little ones. We've seen this Santa and Mrs. Claus every year since 2015 and we were thrilled to keep this tradition alive in a year that has been anything but normal.

9 December 2020
Unprompted review
Rated 5 out of 5 stars

Great Way to bring some cheer

Such an amazing way to bring some Christmas cheer to the kiddos!! They loved it, and thought it was so cool that Santa and Mrs. Claus knew about their Elf on The Shelf’s and pets. My daughter is even more excited for Christmas now.

9 December 2020
Unprompted review
Rated 5 out of 5 stars

This was amazing

This was amazing. The process was simple! Santa and Mrs. Claus were delightful and focused on the children. My grandchildren felt right at home with them and both Santa and Mrs. Claus talked about things that were specific to each child, like their friends and interests, as well as interesting facts that might come up in conversation at our supper table. Thank you so much for a wonderful experience!

9 December 2020
Unprompted review
Rated 5 out of 5 stars

Fun Christmas Magic!

This was so much fun!!! My 6 year old daughter and 4 year old son LOVED their special chat with Santa and Mrs. Claus. The Claus' were engaging and asked a lot of questions and talked about hoe much my kids grew. They also took the time to use the info from their questionnaire to personalize the conversation. Thank you so much and Merry Christmas!

8 December 2020
Unprompted review
Rated 5 out of 5 stars

This was the easiest process ever

This was the easiest process ever. Thank you all for clear communication in emails leading up to the event and the 5 minutes with the Clauses has brought hours of joy to our family. Thank you so much for creating this wonderful setup!

I even appreciate the super prompt response. I sent an email to the organizers and received a response within the hour.

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent visit!

Santa and Mrs. Claus were sweet as can be! They did a great job and were so well prepared with interesting things to talk about with the kids. My whole family really enjoyed the visit!

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Four HAPPY Expat Boys

Four expat boys 3,5,5,& 8 living outside the USA in Saudi Arabia. We simply booked the latest possible time slot so we could chat first thing in the morning. The Clauses even talked to the boys about the time change and reassured them Santa will be delivering world wide this year. So happy we took ten minutes to bring the joy of Santa into our home with this virtual visit. Thank you!

5 December 2020
Unprompted review
Rated 5 out of 5 stars

This was absolutely worth doing

This was absolutely worth doing. Our daughter’s mind was blown. Our zoom from Santa was a surprise. ❤️ They were so kind and 10 minutes didn’t seem rushed. Totally recommend trying to arrange this for your kiddo!

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Our visit with Mr

Our visit with Mr. and Mrs. Clause was perfect. They really looked and played the parts, were engaging, knew the personal information. My 4 year old loved it. I highly recommend to anyone, and we may even do another call too!

4 December 2020
Unprompted review
Rated 5 out of 5 stars

What a great experience!

What a great first experience meeting Santa and Mrs Claus for out 2 year-old grandson. He warmed up immediately when they brought up many of his favorite things. They went with the flow and were wonderful. Fantastic!

3 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look