I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more
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Review summary
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Reviews shaping this summary
I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more
Absolutely over the moon with my purchase of rayban. Alot cheaper to buy from vistaexpert than in the UK. Kept informed of delivery. Would highly recommend
Fast delivery. Ordered a Wednesday evening and my sunglasses arrived on Friday from Italy - really impressed by the fast delivery. The sunglasses are original and in great condition. Would recommend V... See more
Company details
Written by the company
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Contact info
Via Pozzillo Zona Ind. Ponteselice, 81100, CASERTA, Italy
- support@vistaexpert.it
- vistaexpert.it
3.9
Great
827 reviews
Replied to 95% of negative reviews
Typically replies within 1 month
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AVOID like the plague.
AVOID like the plague.
Honestly, if you’re thinking of buying sunglasses from these guys, DONT. Even if they seem a little cheap, pay a little more and go to your local flannels etc. if you have the slightest of issues they will not want to know. Plus the sunglasses they sell aren’t the same fit as the model you try on in the store, possibly very good quality fakes .
25 December 2025
Unprompted review
Reply from Vistaexpert
Dear Customer,
We are sincerely sorry to read about your dissatisfaction. Product quality and customer satisfaction are our top priorities: we guarantee that all our eyewear is 100% authentic and fully traceable.
However, we would like to look into your experience regarding the fit and the support you received. Unfortunately, based on your Trustpilot nickname, we are unable to locate your order in our database. We kindly ask you to contact us via email with your order number, so we can personally assist you and resolve this situation.
Best regards,
Vistaexpert Customer Care Team
Goods were ordered from our German…
Goods were ordered from our German company with valid VAT ID. Instead of deducting the VAT amount, the same total amount was kept and the VAT was set to 0% which means Vistaexpert kept the VAT for extra profit. Poor communication with little and later no response at all and no understanding at all. Luckily we rejected delivery and got refunded but of course no refund for the freight charge.
COMMENT:
In regards to your response this is wrong. When ordering for instance from Amazon EU or other EU sellers they charge 0% VAT and subtract the VAT amount from the total amount which is correct EU VAT practice.
8 December 2025
Unprompted review
Reply from Vistaexpert
Dear Customer,
We are sorry to hear that your experience was not perceived as satisfactory and we understand your concern regarding VAT. However, we would like to clarify that no error occurred in your case. The order was correctly processed under the intra-community B2B regime: when using a valid VAT number registered in another European Union country, the invoice is issued with 0% VAT, as required by current regulations. This means that VAT is neither charged nor retained, but must be managed directly in the Country where the VAT number is registered.
We apologize if there were any misunderstandings or if our communication was not perceived as satisfactory. We are always available to provide further clarification.
Best regards,
Vistaexpert Customer Care Team
Company sent the wrong lenses
Company sent the wrong lenses. I’ve had to pay for return postage ~25% of the cost of the lenses.
Now I’ve been waiting nearly 3 months for a refund.
Use someone else.
Order number #2025-24712
9 September 2025
Unprompted review
Reply from Vistaexpert
Dear Customer,
we are very sorry to read about your experience and understand how frustrating it can be to wait so long for a refund. However, it seems very unusual that almost three months have passed without receiving it, considering that, as stated in our Terms and Conditions, refunds are processed within 15 days of receiving the return at our warehouses.
We would also like to clarify that, as indicated on our website, the cost of a return is €8 if you use our courier, except for orders over €300. Alternatively, you can arrange the return with your own courier, covering the shipping costs yourself.
Our goal is always to provide accurate and satisfactory service, and we would like to verify your case. We kindly ask you to contact us via email providing your order number and full name, as we could not find any order in our system under the name provided in the review.
Vistaexpert Customer Care Team
Terrible customer service
Ordered for my holiday took longer than expected to deliver and when “delivered” the package was not delivered to me and it was supposedly signed for when I did not sign for it
When dealing with customer service they have advised they would not refund me
Avoid avoid
21 November 2025
Unprompted review
Reply from Vistaexpert
Dear Islay,
we confirm that your order was properly dispatched from our warehouse. We would like to emphasize that once the package is handed over to the courier, the delivery is their responsibility. According to the courier's checks, the package has been delivered and signed for; this information has also been shared in the PayPal claim you opened.
We therefore invite you to carry out a further check with the courier or with your neighbors. We hope we have provided all the necessary information and remain available for any further clarifications.
Vistaexpert Customer Care Team
Unacceptable service
Unacceptable service. They send me a faulty item.
20 October 2025
Unprompted review
Reply from Vistaexpert
Dear Vlad,
We’re sorry to hear about your dissatisfaction. After checking our records, we found no previous contact from you regarding a defective item. Our system shows only one return request from you, with the reason “size too small”, which unfortunately we had to decline as it was submitted after the return period had expired.
We hope this clarifies the situation, and we remain at your disposal for any further questions or assistance. Please feel free to contact us at any time — we’ll be happy to help.
Kind regards,
Vistaexpert Customer Care Team
Fast delivery and top quality…
Fast delivery and top quality sunglasses!
17 October 2025
Unprompted review
Great value
Great value - half the price of the same frames bought elsewhere. I was worried they would be fakes but they're not and I'm delighted!
12 October 2025
Unprompted review
trustworthy fast delivery
9 September 2025
Unprompted review
Terrible company
Terrible company, who send out poor glasses and then when you complain and return them, threaten you. Then when glasses are returned only offer a partial refund due to issues you reported on delivery.
Buy from them at your risk!
(And I did complain and you threatened me to remove my review)
1 September 2025
Unprompted review
Reply from Vistaexpert
Dear Ben,
We are sorry for your experience. Please be assured that every return is handled with the utmost care and subjected to a thorough inspection by our quality department.
In the case of your return, our quality department found scratches on the lenses; for this reason, in accordance with our return policy, it was not possible to issue a full refund. As stated in our Terms and Conditions, in the event of receiving a non-compliant product, it is essential to contact Customer Service immediately to report the issue; in your case, we did not receive any email notifying us of the problem.
Regarding your comment about reviews, we would like to clarify that we do not have the ability to remove them independently: reviews are free, and our customers’ feedback is always appreciated, as it helps us improve our service.
We hope we have provided you with all the necessary information and remain at your disposal for any further clarification.
Kind regards,
Vistaexpert Customer Care Team
Very bad service
Very bad service, doesn’t update the stock of the web pag, i ordered a prada sunglasses and then the next day received the message that wasn’t in stock and now i’m waiting for refund, whis is gonna take yp to 7 days
6 October 2025
Unprompted review
Reply from Vistaexpert
Dear Sebastian,
thank you for sharing your experience with us. We’re sorry for the inconvenience you encountered and would like to clarify that, at the time of purchase, it was indicated that the product was not available for immediate delivery, with an estimated shipping time of about 8 working days.
Until the order is shipped, we always give our customers the option to cancel it, as you chose to do. We therefore immediately processed your refund, which will be credited within the standard technical timeframe (usually within 7 days).
We remain at your disposal for any further information and hope to serve you again in the future with a better experience.
Kind regards,
Vistaexpert Customer Care Team
Despite the “free shipping” advertised…
Despite the “free shipping” advertised AND the receipt showing my final payment, I was contacted days later by the shipping agency (UPS) requiring a $60 import fee. The website needs to do a MUCH better job of informing buyers of this, as a fee of this size makes the glasses I bought the same price as if I had bought them from a local retailer. When I contacted the company about this fee, which I considered to be part of the shipping process, they directed me to a small blurb somewhere in their website that says customers incur import fees. As someone who does not make many international purchases, this is not something I’m generally on the lookout for. If a company says “no shipping” and my final payment is received, I’m not expecting the delivery people to require additional fees. This information needs to be on the purchasing page, perhaps with a check box that says the customer needs to check their country requirements. This company’s representatives have been incredibly polite, and the reason for this import fee is out of their hands, however I give a one star review because the communication needs to be more clear. Buyers shopping for discounts have to do work to ensure they’re using a reputable company, have to wait longer for their product, and why would anyone in the United States do that and take the risk of buying from a lesser known discount store if at the end of the day the cost is the same as if it was purchased from the local licensed retailer down the street?
15 September 2025
Unprompted review
Reply from Vistaexpert
Dear Michael,
thank you for sharing your experience. We are sorry that the customs charge came as a surprise and understand how frustrating this can be.
We would like to point out that for shipments to non-EU countries, any duties and import taxes are not included and must be paid directly to the courier by the recipient. This information is provided both at checkout and in the Terms and Conditions on our website. Unfortunately, customs policies vary from country to country, and we cannot intervene in the duties requested by local authorities.
We are nevertheless glad that you found our customer service polite and helpful, and we hope that despite this experience, you may consider our products again in the future.
Best regards,
Vistaexpert Customer Care Team
I would not recommend Vista Expert
Edit 15/10/25
Someone from customer care reached out today, admitting after all that there had been "a problem during shipping", and that they were processing a refund. While I'm relieved to get my money back (only after I posted this review), there was no apology for accusing me, or for the stress caused. While I may not call them a total scam now, I can't recommend shopping with them either.
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11/09/25
Vista Expert is a total scam. I returned a pair of sunglasses using their return slip (so under their insurance not mine), and they claim the box arrived empty, suggesting I didn’t put the sunglasses inside the box. They shared what they call proofs, such as a photo of an empty box, and hear-say that their transporter confirmed the box weight was equal to empty when they got it (I was never copied in the email threads with the transporter). Their word against mine, and I know I put the sunglasses in the box, I’m not a total idiot, nor am I dishonest. I’m outraged and would advise to not trust them for a second. I tried the sunglasses in a shop before ordering them and they were a total different size despite being the exact same reference. Beware!
11 September 2025
Unprompted review
Reply from Vistaexpert
Dear Lisa,
We are sorry for the situation and understand the inconvenience it may have caused. However, we would like to clarify that the returned package arrived empty. We always believe in the good faith of our customers, and for this reason, we immediately launched a thorough investigation with the courier, even before your review was published.
When a package arrives empty, it is not possible to immediately determine whether the issue is due to the customer or other circumstances. We never doubt the good faith of our customers and always carry out thorough checks, going beyond our duties to ensure fairness and transparency. This is exactly what we did in your case.
As we explained, investigations follow technical timelines that are beyond our control and require detailed verification. As soon as the investigation was concluded, we proceeded with a full refund.
We hope we have provided all the necessary information and remain at your complete disposal for any further clarifications.
Kind regards,
Vistaexpert Customer Care Team
Saved the day
I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The whole process was simple and fast!
11 September 2025
Unprompted review
Super product, good price and top seller
Oakleys...top the same as I have. Very good price and fast delivery to Germany
19 September 2025
Unprompted review
Very prompt service
Very prompt service, arrived in good time. Very pleased
8 September 2025
Unprompted review
Great product and great communication…
Great product and great communication from order through to delivery.
15 September 2025
Unprompted review
Quick delivery in The Netherlands
Quick delivery in The Netherlands, Saturday ordered received te Thursday after. Good track and trace!
7 September 2025
Unprompted review
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