Vistaexpert Reviews 827

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers had a great experience with this company. Customers frequently highlight the fast and reliable delivery service, with many receiving their orders quickly, often within a few days from Italy. People are also very satisfied with the authenticity and condition of the products, noting that items are well-packed and match descriptions, often at competitive prices. However, some customers were dissatisfied with product discrepancies, such as receiving items that did not match the advertised size or photochromic properties, or that appeared to be of lower quality than expected. There were also concerns regarding return processes, with some finding them costly or experiencing issues with refunds and communication about product availability and shipping delays.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers are pleased with their purchases, describing... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the perfect quality of items,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the great and competitive pricing,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more

Rated 5 out of 5 stars

I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more

Rated 5 out of 5 stars

Absolutely over the moon with my purchase of rayban. Alot cheaper to buy from vistaexpert than in the UK. Kept informed of delivery. Would highly recommend

Rated 5 out of 5 stars

Fast delivery. Ordered a Wednesday evening and my sunglasses arrived on Friday from Italy - really impressed by the fast delivery. The sunglasses are original and in great condition. Would recommend V... See more


Company details

  1. Sunglasses shop

Written by the company

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.


Contact info

3.9

Great

TrustScore 4 out of 5

827 reviews

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Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent experience

The sunglasses are great; the delivery was faster than expected. The price was the best here!
The whole process of buying was smooth and fast. I like Vistaexpert and I will buy here again definitely.

14 March 2024
Unprompted review
Rated 1 out of 5 stars

I made a purchase back in Dec 2023

I made a purchase back in Dec 2023. And I have received a letter from a collections agency demanding unpaid duty/tax on behalf of the shipping company that was used to ship the order to the UK. The seller did not mention anything regarding this otherwise I would of not purchased. Be careful of this. I will also be updating and leaving more review after response from seller.

15 December 2023
Unprompted review
Rated 4 out of 5 stars

Great shop

Great shop, affordable prices for sunglasses. The delivery date stated on the order in the arrival date but shipping date which is confusing. After the shipping, delivery is within 5-7 business days

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Shipping Takes Too Long

When using this company bear in mind they are Italian and delivery information and updates require translating!! I ordered the glasses 10 days ago and only just been shipped so it will not be received for another 5 days. Very poor delivery and shipping process and customer information.

I will not be using this company again and would not recommend it. Better to purchase from a UK company without language and shipping issues!!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Eyeglass frame

I have ordered an eyeglass frame for my child and I am very satisfied with the quality of service, price and delivery. Many thanks!

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Ordered gucci sunglasses they arrived…

Ordered gucci sunglasses they arrived today I love them .I did get worried reading some reviews but I have had no problems at all I tracked them all the way from Milan. The price was good I had nothing else to pay on delivery. Very happy

11 December 2023
Unprompted review
Rated 4 out of 5 stars

Authentic and quality sunglasses

I am very satisfied with the service provided and communication via whats app. At first I was a little skeptical about the authenticity of the sunglasses, but as soon as I saw them in person, I could see that they were original. I compared them with the same model in optics and they match in everything. The only thing that was a little strange to me was that they were traveling from Italy to Croatia in the complete opposite direction, via the Netherlands, so I waited a little longer than I thought. I recommend the site!

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service!

I have found a pair of sunglasses what i have searched everywhere for couples of months exactly here at vistaexpert. Means that what is written available in reality is available. This is first! The second is timely communication in all steps of order. The third is quick delivery. The forth is the quality and authentication of the product. I am fully satisfied with the service and would recommend to you with pleasure! Will do another orders for sure! Thanks a lot, vistaexpert team!

30 October 2023

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