Vistainsurancedirect Reviews 68

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always excellent service from Kevin. Has taken care of our B&B insurances for the last six years. Renewals have been competitively priced & sourced with leading carriers. Policy terms explained... See more

Company replied

Rated 5 out of 5 stars

Kevin is always friendly & explains everything, especially when the price has increased & why, plus as we are able to pay by 10 monthly installments means we don't have to find all the money in 1 lump... See more

Company replied

Rated 4 out of 5 stars

They helped when payment went wrong. Very quick due to departments working well together. I feared the worst but my mind was quickly put at ease due to direct discussion.

Company replied

Rated 5 out of 5 stars

We have dealt solely with Kevin Stephenson at Vista now for several years. He is always helpful and engaging, deals promptly with any enquiries we have had over the years, explains everything clearly... See more

Company replied

Company details

  1. Insurance broker

Written by the company

Vista Insurance Direct provides insurance to the hospitality sector, covering guest houses, bed & breakfasts, Airbnb and holiday homes throughout the UK. We take away the burden of seeking, and securing the right insurance cover, allowing you to focus on running your business and reaping the rewards of knowing you’re protected against the expected (and unexpected), including property damage, business interruption, liquor liability and more. We also understand, and share the view, that in hospitality, customer satisfaction is key. We pride ourselves on delivering a high level of satisfaction to our hospitality clients, with meticulous attention to detail that recognises the possible liabilities and risk management issues that you face on a day-to-day basis. Our customised insurance policies protect you, your business, your operations, and your team, and are uniquely designed to fit the needs of: - Hotels - Guest houses - Bed and breakfasts - Corporate venues - Retail and leisure venues - Holiday homes - Second homes, including Airbnb’s


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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Rated 5 out of 5 stars

Look no further than Vista

As the owner of a very busy Guest House business, my time is limited. If only every person I had to deal with answered calls and emails immediately in the way that Kevin does. He is a joy to talk with and, over the years we have been using Vista, Kevin has got the job done for us every time with his very efficient no fuss approach whilst ensuring that we have the best deal available.

I wouldn't want to go anywhere else! Thank you so much, Kevin.

15 June 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks so much for your review!

Rated 5 out of 5 stars

Helpful and reliable

Kevin is always very helpful and friendly. I have always found him to research the best insurance and prices. I have used Vista Insurance for many years.

Sandra

4 October 2023
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Superb company.

Kevin is very personable. He phones when insurance is due confirms needs and then does what has been agreed very quickly. His quotes have always been competitive, even during the inflation of the last years. I can’t fault his service and have been with him since 2019.

29 April 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the wonderful review!

Rated 5 out of 5 stars

good as always

kevin continues to provide excellent service been renewing for the last 5 years. Competitive price, friendly helpful and very proffessional
many thanks
roger and maureen

23 August 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks so much for the great review Roger and Maureen!

Rated 5 out of 5 stars

Excellent service

We have been using Vista for many years now for our previous bed and breakfast insurance and now our holiday let. They have always been very competitive on price and Kevin Stephenson is a pleasure to deal with - polite, friendly and professional.

29 August 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the fantastic review, and for sticking with us for years! We are glad we can always help out!

Rated 4 out of 5 stars

Quickly sorted the problem.

They helped when payment went wrong. Very quick due to departments working well together. I feared the worst but my mind was quickly put at ease due to direct discussion.

11 July 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the great review! Glad we could help sort out the issue for you!

Rated 5 out of 5 stars

Vista Insurance offer excellent value for money.

We have been using Vista Insurance for some year and always found Kevin Stephenson to be knowledgeable, helpful and very competent.
Their prices are competitive and well worth considering.
He is always willing to answer our questions and inform us of what is the best option for us.
We have no hesitation in recommending Vista Insurance.

28 August 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the wonderful review, we are so grateful for your ongoing support and for sticking with us for years!

Rated 5 out of 5 stars

Kevin and the team were very…

Kevin and the team were very professional friendly and informative getting us excellent cover for our business a real pleasure to work with

14 September 2023
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Great service

Great service. Kevin is always at the end of the phone to help with a very friendly and efficient attitude. Would highly recommend to friends and colleagues. Keep up the good work.

28 August 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

The best insurance broker in the business.

Kevin at Vista has been looking after our business insurance for years. He is always friendly, professional and gets the job done without any hassle or faff.
Highly recommended for insurance and also for being a top bloke.
No hesitation in recommending.

5 June 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the great review! We are so grateful for you sticking with us for years!

Rated 5 out of 5 stars

First class customer service & advice.

Always a pleasure to speak with Kevin - he understands exactly what is required for my self catering business, and puts together a policy to suit my needs.
Highly recommended.

28 August 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the wonderful review!

Rated 5 out of 5 stars

Kevin is fantastic

Kevin is fantastic. Does everything he promises on time & with no bother. Brilliant service, I have all my grade 2 listed holiday properties insured with Vista. Highly recommended.

1 July 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Excellent service from Kevin

Excellent service from Kevin. So helpful and always gets us a great deal. Highly recommend.

17 June 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Great company to deal with

We have used Vista for three years now and they offer a very good service and always offer the best deals. The back-up service is also first class.

28 August 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review! Thanks for your ongoing support as a valued client!

Rated 5 out of 5 stars

a listening company

Kevin listened to us as we described our position.
He has done this more than once, as and when our situation has changed.

11 March 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

I’ve used Vista for 8 years now

I’ve used Vista for 8 years now. Our broker Kevin is very good, and we trust that he knows what insurance suits our needs best.

28 August 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review! So grateful for your ongoing support as a valued client!

Rated 5 out of 5 stars

Simply the Best

We've been using Vista insurance for quite a few years and Kevin has always been so helpful. Couldn't ask for more. Excellent customer service.

28 August 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

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