Bought 2 mugs back in ‘22 and forgot to leave a review! They are still looking as new as day one. The color has not fainted despite being washed in dishwasher. I highly recommend their product. Since... See more
Vistastars
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See what reviewers are saying
Joey and David were so extremely helpful and patient with us as we couldn’t make up our minds on photo placement. They made suggestions based on our own personal desires, and we finally went with thei... See more
Company replied
I have received beautiful canvass that brought tears to my wife's eyes and look forward to the next one. " Already ordered " My wife absolutely loved her pic " Where It All Began " and now this memory... See more
Company replied
Loved the mug we got and REALLY appreciated the communication and customer service! They got in touch to get a few more photo options to make a better outcome and kept me quickly informed during the w... See more
Company replied
Company details
Written by the company
In 2019, Vista Stars was born carrying with us our ambition of a giftland where everyone can find just a flawless gift for any important person in their life. Whether it's a beautiful canvas for your lover, a cute mug for pet parents, or a memorial to comfort the grieving, it all can be customized to your liking. At Vista Stars, your memories are cherished tenderly, your heart was instantly melted, and your relationship was filled up with affection. If that's not enough to satisfy your curiosity about Vista Star, please feel free to reach out for more at our service section. You're always welcome with the best.
Contact info
454 Las Gallinas Ave, 94903, San Rafael, United States
- support@vistastars.com
- vistastars.com
Perfect Valentines or anniversary gift
I gave my wife a vista stars print map of where we first met and she was very moved. Excellent valentines gift. It arrived several days after Valentine’s Day because it takes a couple weeks to produce so make sure you order in a timely fashion. My only complaint is that website suggested the gift would be ready in time for valentines. Otherwise I highly recommend.
26 February 2022
Unprompted review
Reply from Vistastars
Hi Ian, thank you for your compliments and feedback. We're so glad that you and the Mrs loved the canvas. We work hard to meet expectations like yours.
All the best,
Cassandra from Support Team
VistaStars outdid themselves
VistaStars outdid themselves! I lost my mom 4 months ago. It’s been very hard. The canvas I got for my 3 girls, w “Nona” on it was absolutely beautiful. It was so special. We all cried. They each wanted their own. So, I had to order 2 more. Thank you!
26 February 2022
Unprompted review
Reply from Vistastars
Hi Tedra, we're truly sorry to hear of the loss of a beloved family member. Our heartfelt condolences go out to you and your family. Thank you for granting Vista Stars the chance to keep fond and beautiful memories last forever.
Wish you all the best,
Cassandra from Support Team
Couldn’t be happier with the customer…
Couldn’t be happier with the customer service team. They’re always very responsive and informative and worked quickly to resolve my issue!
25 February 2022
Unprompted review
Reply from Vistastars
Hi Barb, thank you for your feedback. Our support team is following up on your order and will send you an email with more updates soon.
Feel free reply to our email conversation if you have more questions at support@vistastars.com.
Quin from Support Team
So far it has been bad I paid for…
So far it has been bad I paid for express delivery a week ago not even a tracking number yet. The date I needed it for was TODAY, you go on the web page to get in touch with them the link doesnt work.
I tried to make an account to log in there is no create account link.
I am honestly worried, not about the money luckily I paid with Pay Pal.
Awaiting response.
25 February 2022
Unprompted review
Reply from Vistastars
Hi Andres, thank you for your feedback. We're happy to inform that your order was delivered on Feb 25, faster than the estimated time frame. Also, we sent another shipment notification to your email so you can easily check the details.
Hope you love the canvas and feel free to reply to support@vistastars.com to share your feedback.
All the best,
Quin from Support Team
I ordered prior to Valentine's day.
I ordered prior to Valentine's day.. I received a FedEx tracking number about 7days later it's been 3 days and FedEx still hasn't received the package.. I'm curious as to why you would mislead me too believe that my package has shipped when it hasn't.. at this point I'm concerned as to if this is a scam of some sort
24 February 2022
Unprompted review
Reply from Vistastars
Hi Antoine, thank you for your feedback and our apologies for the wait. We have sent you an email about your order so kindly check it and let us know your opinion or request in this situation.
Thank you again and hope to hear from you soon.
Quin from Support Team
Final product was ok.
Final product was ok.
Customer service was TERRIBLE!
I will not trust them with anymore of my business.
22 February 2022
Unprompted review
Reply from Vistastars
Hi Michael, thanks for sharing your feedback. We’ apologize that your experience didn’t match your expectations. We will definitely forward your review to our team for quality improvement.
Besides, we hope your partner was happy with the gift from you as it was made with care and quickly delivered within 7 business days since you placed your order.
All the best,
Quin from Support Team
The canvas I ordered came out perfect
The canvas I ordered came out perfect! Customer service was great and it was shipped quickly! I would definitely order from them again.
18 February 2022
Unprompted review
Reply from Vistastars
Hi Angie, thank you for your compliments. We're so glad that you loved the canvas. We work hard to meet expectations like yours.
All the best,
Quin from Support Team
It made my girl cry!
It made my girl cry. She loved it, and it was well made. Thank you
18 February 2022
Unprompted review
Reply from Vistastars
Hi Joe, thanks so much for letting us how she felt. We are thrilled to know that both of you are happy with the canvas.
Thank you for choosing us and all the best,
Quin from Support Team
My husband loved the gift that I…
My husband loved the gift that I purchased for valentines. And the packaged is well packed and it was delivered with care.
18 February 2022
Unprompted review
Reply from Vistastars
Hi Sheila, thank you for your sharing. We're so glad to know that both of you loved the gift.
All the best to you two!
Quin from Support Team
It’s been over a week and no…
It’s been over a week and no confirmation nothing
12 February 2022
Unprompted review
Reply from Vistastars
Hi Anthony, we are sorry for the wait. Due to the increasingly high demand for gifts and presents in this occasion, it requires more time for the manufacturer to process such high volume of packages with tremendous care. But rest assured that once the order is shipped, we will send you the tracking number so we can easily track it.
We also offered our E-message card to you so hope you received our email and feel free to contact us if you have more questions.
Thank you for your understanding in this matter.
Quin from Support Team
sooooo great!!!
I received my canvas today and I love it SOOOOO much!!!!! It is amazing 💜 I can’t wait to see my boyfriends reaction when I give it to him!!!
11 February 2022
Unprompted review
Reply from Vistastars
Hi Lexie, you really made our day with your feedback. Hope you and your boyfriend will have a wonderful and memorable Valentine's Day together.
All the best,
Quin from Support Team
SCAM SCAM SCAM
SCAM SCAM SCAM - STAY AWAY!!! I ordered a custom print and paid an extra $27 for two day shipping so it would get here in time for Valentine’s Day. I haven’t heard a peep from them and it’s been 4 days. My order says “processing”. I’ve emailed twice. There’s no customer service phone number and the “California” address leads to a packaging center. This is one of those companies based in chine that puts a fake California address so people feel comfortable ordering but it is a SCAM SCAM SCAM!!!!! STAY AWAY!!!
10 February 2022
Unprompted review
Reply from Vistastars
Hi Jim, we're sorry for any confusion. Please be reminded that your order still has to go under production before getting shipped out. As we mentioned in our reply on February 9, your order is expected to ship soon and once it's shipped, it'll take around 2-3 days (excluding Sunday) to arrive.
Thank you and hope we answered your questions.
Quin from Support Team
Vista stars you out did yourself
Vista stars you out did yourself. I loved all my items that I bought. It was beautiful and engaging. Thank you
29 January 2022
Unprompted review
Reply from Vistastars
Hi Celina, thanks so much for your review. You definitely made our day.
Wish all the best to you and your loved ones!
Quin from Support Team
Brianna loved the gift, Thank You!!!
The canvas was great I did receive it. Brianna loved and so did I. Thank you again you made this gift for her very special.
24 January 2022
Unprompted review
Reply from Vistastars
Hi Angel, your comment really made our day. Thanks for letting us know both of you loved the canvas.
All the best,
Quin from Support Team
Your design team is always helpful with…
Your design team is always helpful with a quick turnaround.
24 January 2022
Unprompted review
Reply from Vistastars
Hi Bayne, thanks for your awesome review. We hope to bring more quality products and services to you again soon.
Cheers,
Quin from Support Team
Someone else artwork was shipped to me…
Someone else artwork was shipped to me at first, they were really quick to correct their mistakes and send the correct rework over!
24 January 2022
Unprompted review
Reply from Vistastars
Hi Robert, thank you for your support and feedback. We're really happy to know that you love the canvas.
Best,
Quin from Support Team
I gave it a 1 star because I never…
I gave it a 1 star because I never received. My item.. save your money and go elsewhere
8 January 2022
Unprompted review
Reply from Vistastars
Hi there, we're sorry to know that you didn't receive your item. Since you used another name to review, can you send us an email to support@vistastars.com with the subject "Trustpilot - BoDy_InKeD_uP" and your order ID so we can assist you better?
It would be best if you use the email address you submitted your order.
Thanks so much!
Quin from Support Team
This was a Christmas present for my…
This was a Christmas present for my mother and it was just beautiful! It came right on time. We just lost my father a few days before Thanksgiving and my mother is very depressed. This gift made her day on Christmas.
29 December 2021
Unprompted review
Reply from Vistastars
Hi Karla, thank you for sharing with us and we hope all the best will come to your family.
Happy New Year, Karla!
Quin from Support Team
50th Wedding Anniversary Canvas
We order a canvas for 50th wedding anniversary, after we uploaded our pictures, Vista staff emailed asking us to approve changes that they had made, making the canvas even better. They were very responsive with any order inquires or questions we had. Awesome customer service -- A+ -- thank you
14 December 2021
Unprompted review
Reply from Vistastars
Hi Susie, thank you so much for choosing us and for your feedback. Our team at Vista Stars is thrilled to know that you are happy with your experience.
Happy holidays to your family,
Quin from Support Team
From the beginning to the end
From the beginning to the end, this has been the best experience I have had with purchasing a custom product. Customer service was excellent, the product shipped quickly and my wife absolutely loved the finished product. It was hung in the house immediately, after a few tears of joy were shed. Lol.
13 December 2021
Unprompted review
Reply from Vistastars
Hi Steven, thanks for sharing with us how you and your wife feel. It's a delight to our team knowing that you are happy with the anniversary canvas.
Happy holidays to you two!
Quin from Support Team
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